The policy called “no fix no charge” turned out to be a trap. They will charge you regardless( minimum 120 bucks).
My speaker was making clicking sound. After finding out my computer had a hardware fault, the technician made a diagnosis of water spillage without opening the computer. He suggested to upgrade the system or reset it. I said no, which means denying the solution offered. So they can charge you.
After I made a complaint, i was told that “you could be double charged for one problem, if the computer cannot be fixed the first time!!”

Had problem with very slow internet wifi. After checking all possible causes, fixed with LAN cable connection to relocated wifi extender. Worked beautifully. PC Doctor are not cheap, but good and worth the charge.

Initially they fixed my laptop only for it to break down two weeks later. They offered to repair it again which took over a month only for it to break down again two weeks later all the while not detailing me with an invoice or any information regarding what was wrong. Upon offering a third time they took the 99 dollar service fee for a technician to come pick it up and spent it on a courier service with terrible reviews that I couldn't contact instead which I quoted to about half of what I paid, all the while blaming it on my poor miscommunication. Extremely incompetent and unprofessional do not use this service.

I called the Original PC Doctor when my Printer would not work. The problem was rectified, by Jay, and a Windows 10 Update was installed. He advised that a new modem would greatly improve the efficiency of our small system. Very prompt friendly service.

Felt like i was being probed by a telemarketer, then the technician would not stop trying to up-sell me.
Money hungry and just trying to get every last penny from me the whole time.

They reinstalled windows, set a password which I never had before - did not tell told me once the install finished it would require a restart and when I restarted I could not get in as I did not have the password so locked out of my own pc and they could not get the tech that had just left

I called the Original PC Doctor when my email had been hacked. I was very appreciative of the quick response and very impressed with Jay who cleaned up my computer and installed an anti virus program. I found Jay to be very pleasant, easy to communicate with and extremely helpful. From my experience I would not hesitate to recommend The Original PC Doctor. Thank you Jay.
Maureen

My computer issues were solved within the hour. The PC Doctor is always my first port of call. Thank you for all your support. Highly recommend the PC Doctor. Five Stars

My initial call was handled in a professional and prompt manner and an appointment was scheduled for the same day. Jay the technician was on time, personable and identified the problem quickly. He clearly explained the situation and put forward all the solutions possible. I would highly recommend The Original PC Doctor for all your computer needs.

My 101 year old Father was having trouble accessing his Computer. Appears it was a Flash Player problem. Benjamin visited & rectified promptly. Great service & Father is happy. I like that. Well done team

Kathy and James from the Original PC Doctor provided a great service to remotely fix my computer and walk me through the issues. Kathy is a very clear communicator and ensured the booking with the technician, payment arrangements and other obligations were clear up front. James was a vert skilful technician identifying and resolving a number of issues with the laptop and making an effort to minimise the cost of service. I highly recommend this service.

Technician was prompt, efficient, helpful, and personable. He delivered all that was promised by the office. We couldn't ask for more than that. Would definitely The Original PC Doctor again.

The Original PC Doctor have a 14 day guarantee. My issue returned after 25 days so not covered by this policy. An identical issue to the one they solved, meaning they did not fix it.
I had them come to me and they charge by 15 minute intervals. The tech intentionally dragged his feet "fixing" the issue to bump in to the next 15 minute block.
When I called to report the issue was not fixed, the person on the phone said it's outside their guarantee but she'll happily re-book the tech to attend at the usual rates. No thanks.

Do NOT use the original PC doctors. They took my laptop for a month and retuned it unfixed and more broken. Throughout the month I was chasing them up, trying to find out where my laptop was. I asked for a replacement laptop whilst mine was being “fixed.” They not only gave me one that didn’t work, they tried to get me to trade it for my laptop - at a cost to me! They handed the laptop back more broken (speaker cables torn off) and didn’t process my refund for weeks. I had to chase them up twice for that too. They’ve offered to assess the speaker issue and potentially fix it. It couldn’t have been anyone else! The customer service has been terrible as well. Buyer beware.

Key programs on my laptop unexpectedly & suddenly failed to work. I rang a mate in I.T. who recommended THE PC DOCTOR. We set up a telephone appointment for a Technician to use remote access to diagnose and fix the cause of the problem. This took time and the system works much faster now that ever before.

The technician was on time and able to provide an express service to get my laptop back to me on the Saturday (rather than Monday) as I was leaving on Sunday - much appreciated. He had to do a full back up of all programs and data and then re-install Microsoft. He found a fair number of viruses which I thought my Trend Micro security program should have removed. Laptop is working much better and I can take it with me as I'd planned. Thank you very much. Jenni

All service was done well indeed. Will have to getting this in the future, the technician was helpful and polite. I learnt more about my computer as a result this service, thanks doctor

Service was carried out in a professional manner requiring re-configuring of printer/scanner to new internet provider plus check over computer for any possible issues. All work carried out in a timely manner.