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Towerwatch
- 2 reviews
- Verified customer
Computer Services
I have used the Original PC Doctor for several years and they are extremely reliable, efficient and helpful. James is great and really helped to sort out some problems, including issues I didn't even realise I had! Most importantly, they come to you when they say they will and they resolve the problems. That's exactly what I want from a computer technician. Thanks James
1 comment
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Review collected in partnership with The Original PC Doctor
- Verified customer
Professional Service
I stuffed up my email on Outlook. PC Doctor was very clear and professional on the phone regarding price and service. Tech rang to say could come earlier and arrived as indicated. After explaining my problem he was able to quickly resolve it and emails back working in 15 minutes with no loss on data. Cost was as per phone pricing. Will certainly use them again (if necessary) and will recommend.
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- Verified customer
Totally Efficient
Had all data transferred to laptop from desktop and all went very smoothly. Also installed new email accounts and some sec. software. Job very well done and would not hesitate to use this service again.
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- Verified customer
Prompt and professional service
I would recommend The Original PC Doctor. I was impressed by the great service on the phone and from the technician who was clearly very experienced at troubleshooting and had a pleasant manner.
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KathyTGreater Melbourne (Inner), VIC
- Verified customer
Helpful every step on the way
I had a hard drive crash, PC doctor came out, did the diagnosis and my drive was dead. I had a recovery of my data done, new data drive in my PC and I am as good as new. This is my second time with PC doctor and I would recommend them to anyone. Communication was frequent with calls, texts, and emails. with status updates, cost estimates, time to recover and making appointments with technician.
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GayleGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
long term problem solved
Been having wifi drop outs in odd spots in the house. PC Doctor, came, saw, resolved. Very happy. Technician rang and was on time. He was a lovely person who obviously knew what he was doing. Would highly recommend The Original PC Doctor.
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GrandyPerth, WA
- 3 reviews
- Verified customer
Very happy customer
More than happy with service from first contact.Technician rang to advise would be 15 mins late and on arriving was most pleasant and friendly.Apart from fixing problem was more than helpful with advise.Would not hesitate to recommend PC Doctor
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IanSydney Surrounds, NSW
- 3 reviews
NO SHOW NO APOLOGY
Called company early in week for appointment on Friday evening (8th Nov.). Advised Technician will call Wednesday or Thursday to discuss job. Since not hearing from Technician, called PC Doctor on Thursday to reconfirm appointment for Friday.
On late Friday afternoon (around 4pm), Helpdesk called to say Technician (Michael) unable to attend due to an emergency and needed to rebook to Sunday morning (10th Nov). No show on Sunday. Telephoned helpdesk who said they are an answering service only and Technician will call within the hour. After 3 ...Read more
hours still no show or call from Technician. Called helpdesk again, who advised I will receive a call tomorrow (12th Nov.). Next day still no show or call. Telephoned Head Office @ 4pm to lodge a complaint. Told by helpdesk that Technician had tried to call me. Said that my phone call register showed one missed call which I returned (after several attempts) to their helpdesk. The helpdesk was not apologetic at all and made no attempt to rectify the customer service experience. Things can go wrong and a test of a good service provider is to have backup procedures in place. Fortunately, there are many same day providers to choose from.2 comments
John P.The Original PC Doctor
Good afternoon Ian,
Thank you for sharing your perspective of your interaction with our service team. We are disappointed to read your comments and wish to pass on our apologies for any inconvenience caused.... Read more
Our Manager did call you to apologise on the Monday following the missed appointment and we have since then we have terminated the Technician from our services. We have a strict policy of not tolerating poor attendance. Our team takes all feedback very seriously and as a result of your comments, we will review our processes internally to see what we can do to eliminate any possibility of similar quality issues in the future. Should you wish to discuss this further please feel free to contact me on 1300723628. Yours sincerely, John Pititto, Managing Director of The Original PC Doctor.Your manager did not initiate a call to me on Monday. I called him to lodge a formal complaint. He actually returned my earlier call on Monday. Thank you for your apology.
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John HoodGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Problem solved on time, quickly and cheerfully
After a great reception on the phone and a date and time being agreed, PC Doctor arrived at my house on time and within minutes had solved a problem I had spent at least half a day trying to fix. He also solved another problem with my Apple phone and iPad. Very happy with the result at this stage.
1 comment
John P.The Original PC Doctor
Thanks for your positive comments and 5-stars John!
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RogerBGreater Melbourne (Metropolitan), VIC
- Verified customer
A Very Happy & Relieved Customer
My problem started following a major Microsoft download which left me without audio. Telstra Platinum spent many hours, spread over a couple of days trying to solve the problem, but without success. So I contacted The Original PC Doctor and was visited by their friendly technician that evening. In less than an hour he had restored my audio. He was polite, efficient and certainly knew what he was doing. Good on you PC Doctor! I'll be back.
1 comment
John P.The Original PC Doctor
Hi Roger, we're thrilled to read your glowing feedback on our team. Thank you and happy computing, from the team at The Original PC Doctor.
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Unhappy BrianCarlton North, Melbourne
- 2 reviews
- Verified customer
An unexpected problem well solved
The original problem was fairly routine and was quickly solved but then an unexpected mote complicated problem arouse. Our PC Doctor worked with great commitment and skill and solved this problem too. Very impressed
1 comment
John P.The Original PC Doctor
Hi Unhappy Brian, thank you for your kind comments, it was a pleasure to fix your computer and we're delighted to hear you enjoyed the service. Best Wishes, The Original PC Doctor.
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DMKSydney, NSW
- 2 reviews
- Verified customer
Saved by The Original PC Doctor
Thank you PC Doctor and especially to Emil (who listened to me and provided security that the issues I was facing on my computer will be fixed) and to the most professional and knowledgeable Andre! My computer calendar was hacked and I stupidly called Geeks in Sydney. The IT Consultant arrived late Wednesday evening told me I have a virus on my computer......3 hours later my computer was worse than before he started. After speaking to Emil, Andre called me and gave me confidence! He spent 1 hour 20 mins on my computer...deleted everything t...Read more
hat Geeks in Sydney did and restored my old files, did the needful and everything is back to normal and working!!!! The Original PC Doctor will be our 'go to' for any future issues and I will no double recommend them to our friends. Thank you Emil and Andre1 comment
John P.The Original PC Doctor
Hi DMG, we're absolutely over the moon to receive this great feedback on Andre and Emil and more importantly, we're thrilled you had such a wonderful experience with the team. Thank you for this 5-sta... Read more
r feedback and happy computing, from the team at The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with The Original PC Doctor
JimFSouth East Queensland, QLD
- Verified customer
Great Service -Crap Notebook
After chronic issues with a HP (Hopeless Product) x360 2-in-1, finally had these guys attend to look at the latest issue. Could not fault his professionalism, knowledge or performance....simply excellent. Just sad the hapless Notebook cannot keep up with even just casual, light duty use. Win 10 update took 39 hours recently to install....our other PC's did the same in under 3 hours....but regarding these guys.....excellent and thanks again
1 comment
John P.The Original PC Doctor
Hi Jim, we appreciate you taking the time to share your excellent experience with us. Thank you and we wish you all the best, The Original PC Doctor.
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Review collected in partnership with The Original PC Doctor
IanHGreater Melbourne (Outer), VIC
- Verified customer
Great Service
Thanks to Andy who quickly assessed that my PC was broken and gave me some good advice on how to replace it. Then he helped me by setting up the new PC and reloading my software. A thoroughly knowledgeable person and very prompt in his attendance. I would not hesitate to recommend the PC Doctor to anyone with a computer problem.
1 comment
John P.The Original PC Doctor
Good Morning and thank you for your fantastic review Ian H, we work hard to deliver a quality experience to all customers and are pleased that Andy and the team have given you the experience you deserve. Kind Regards, The Original PC Doctor.
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TamGriffith 2603, ACT
- 2 reviews
- Verified customer
Amazing Service
This was the second time we have used PC Doctor for our urgent Pc upgrades and repairs Jeremy was our technician today he was very knowledgeable and fixed the problem in the quickest amount of time possible. The customer service from the time you call through to the technician is second to none and the company is a pleasure to deal with. Will be calling on Jeremy again for future upgrades.
1 comment
John P.The Original PC Doctor
Hello Tam, thank you for leaving us your glowing feedback on your new technician Jeremy. We work hard to deliver a great experience to all new and returning guests and are pleased to have given you a ... Read more
positive experience. We pride ourselves on the professionalism of our staff and are glad that our team lived up to the quality reputation The Original PC Doctor is known. Wishing you safe and happy computing from the team at The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
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ErwinGreater Melbourne (Metropolitan), VIC
- Verified customer
Thank you!
Thank you for fixing my laptop issue. I really appreciate the assistance. Now that I can continue my work now. Bruce is really helpful and so as Kathy. She is responsive and gentle. Thanks you guys!
1 comment
John P.The Original PC Doctor
Good day Erwin, Thank you for taking the time to leave us your fantastic review on Kathy and Bruce. We work really hard to deliver a quality experience to all customers and are pleased to have given y... Read more
ou the experience you deserve. Regards, The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with The Original PC Doctor
- Verified customer
Prompt and thorough approach
Danilo provided excellent service with a thorough examination of the issue with a very professional and friendly manner. I appreciated the same day service, as advertised - thank you. The 14 day post-support is also a valued feature. The service provided by Head Office prior to and after the appointment was excellent.
1 comment
John P.The Original PC Doctor
Hi Karen, thank you for taking the time to post your glowing positive 5-star feedback. We pride our organisation on delivering quality customer service so we are pleased that you've enjoyed your exper... Read more
ience with Danilo and our team. Thanks again, The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
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CIMSouth East Queensland, QLD
- 2 reviews
- Verified customer
The Original PC Doctor
I recently used the services of The Original PC Doctor, they were extremely prompt being able to help out with an hour of my request, the technician waiver knowledgeable and had both my Mac computers up and running with a short period of time.
Cathy
1 comment
John P.The Original PC Doctor
Afternoon Kathy, thank you for leaving us your fantastic 5-star review. We're pleased to find that you enjoyed your recent experience with us an as quality customer service is essential to our organis... Read more
ation and we are always looking for more ways to delight our clients. Thanks again, The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with The Original PC Doctor
Warning!! A very dodgy company
The policy called “no fix no charge” turned out to be a trap. They will charge you regardless( minimum 120 bucks).
My speaker was making clicking sound. After finding out my computer had a hardware fault, the technician made a diagnosis of water spillage without opening the computer. He suggested to upgrade the system or reset it. I said no, which means denying the solution offered. So they can charge you.
After I made a complaint, i was told that “you could be double charged for one problem, if the computer cannot be fixed the first time!!”
1 comment
John P.The Original PC Doctor
Good Morning Lei,
Thank you for sharing your perspective of your interaction with our service team yesterday. We are obviously very disappointed to read your comments, as we pride ourselves on our customer interactions and transparency.... Read more
After reviewing the evidence with my team, you can clearly read the definition of the no-fix, no-fee policy on the website and we also send you a copy to your email before we attend on-site. I have out a put a copy below. ‘NO FIX, NO FEE’ GUARANTEE: "If we are unable to fix/repair (“fix”) your equipment or provide you with a solution to fix your equipment, you will not pay anything, even if one of our Technicians attends onsite. You should know that often the only solution to a problem might be that you need to upgrade your system software or hardware, which of course is likely to involve you spending extra money. If this is our advice for fixing a problem, you will still be charged a service fee and for our time to attend onsite as this is considered a solution or a fix to your problem, irrespective of whether you choose to follow our advice or recommendations. a) NOTE: for data recovery and laptop/hardware repairs an assessment fee is charged and is not refundable under the ‘No Fix, No Fee’ policy. You should know that in some cases we may be unable to either recover files for data recovery or repair the laptop/hardware equipment at a lower cost than the price for new equipment of similar or identical quality." We can fix your machine but you declined to go ahead with any repairs so unfortunately yes you still have to pay for the on-site service fee and 15 minutes for the technician to investigate the problem with the machine at your home or workplace. I don't know where you got the information that we charge double if the issue cannot be fixed the first time as all hardware repairs carry a 90 day warranty that we stand by. So if you pay to have the speakers fixed and it fails within the 90 days we will repair it again no charge to you. Our team takes all feedback very seriously and as a result of your comments, we will review our processes internally to see what we can do to eliminate any possibility of similar misunderstandings in the future. Should you wish to discuss this further please feel free to contact me on 1300723628. Yours sincerely John Pititto, Managing Director The Original PC Doctor.Similar opinion? Write a review on ieatwords.com.au!
KenBGreater Melbourne (Metropolitan), VIC
- Verified customer
Fixed my PC problem completely (Slow internet/wifi)
Had problem with very slow internet wifi. After checking all possible causes, fixed with LAN cable connection to relocated wifi extender. Worked beautifully. PC Doctor are not cheap, but good and worth the charge.
1 comment
John P.The Original PC Doctor
Hi KenB, thank you for sharing your most recent experience with us. Great to hear your feedback on the Melbourne team, we will be sure to pass your feedback on to them. Have a lovely day from the team at The Original PC Doctor.
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Questions & Answers
Mike P.asked
Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.
No answers
DougF1asked
how do I get my computer cleaned with home service at Hackham.S/A 5163
3 answers
John P.The Original PC Doctor
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.
Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000
John P.The Original PC Doctor
Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?
DougF1asked
I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163
1 answer
John P.The Original PC Doctor
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.
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John P.The Original PC Doctor
Hi James, we're glad to hear your positive feedback, if there is anything else you need, please don't hesitate to get in touch. Kind regards, The Original PC Doctor.