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Reviews

4.4

293 reviews
5
(235)
4
(15)
3
(6)
2
(4)
1
(33)
  • Customer Service
    4.4 (62)
  • Job Satisfaction
    4.5 (57)
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Towerwatch

Towerwatch

  • 2 reviews
  • Verified customer

Computer Services

published

I have used the Original PC Doctor for several years and they are extremely reliable, efficient and helpful. James is great and really helped to sort out some problems, including issues I didn't even realise I had! Most importantly, they come to you when they say they will and they resolve the problems. That's exactly what I want from a computer technician. Thanks James



1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi James, we're glad to hear your positive feedback, if there is anything else you need, please don't hesitate to get in touch. Kind regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

  • Verified customer

Professional Service

published

I stuffed up my email on Outlook. PC Doctor was very clear and professional on the phone regarding price and service. Tech rang to say could come earlier and arrived as indicated. After explaining my problem he was able to quickly resolve it and emails back working in 15 minutes with no loss on data. Cost was as per phone pricing. Will certainly use them again (if necessary) and will recommend.



Review collected in partnership with The Original PC Doctor

  • Verified customer

Totally Efficient

published

Had all data transferred to laptop from desktop and all went very smoothly. Also installed new email accounts and some sec. software. Job very well done and would not hesitate to use this service again.

Review collected in partnership with The Original PC Doctor

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  • Verified customer

Prompt and professional service

published

I would recommend The Original PC Doctor. I was impressed by the great service on the phone and from the technician who was clearly very experienced at troubleshooting and had a pleasant manner.

Review collected in partnership with The Original PC Doctor

KathyT

KathyTGreater Melbourne (Inner), VIC

  • Verified customer

Helpful every step on the way

published

I had a hard drive crash, PC doctor came out, did the diagnosis and my drive was dead. I had a recovery of my data done, new data drive in my PC and I am as good as new. This is my second time with PC doctor and I would recommend them to anyone. Communication was frequent with calls, texts, and emails. with status updates, cost estimates, time to recover and making appointments with technician.

Review collected in partnership with The Original PC Doctor

Gayle

GayleGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

long term problem solved

published

Been having wifi drop outs in odd spots in the house. PC Doctor, came, saw, resolved. Very happy. Technician rang and was on time. He was a lovely person who obviously knew what he was doing. Would highly recommend The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Grandy

GrandyPerth, WA

  • 3 reviews
  • Verified customer

Very happy customer

published

More than happy with service from first contact.Technician rang to advise would be 15 mins late and on arriving was most pleasant and friendly.Apart from fixing problem was more than helpful with advise.Would not hesitate to recommend PC Doctor

Review collected in partnership with The Original PC Doctor

Ian

IanSydney Surrounds, NSW

  • 3 reviews

NO SHOW NO APOLOGY

published
2 comments
The Original PC Doctor
John P.The Original PC Doctor
Ian
Ian

Your manager did not initiate a call to me on Monday. I called him to lodge a formal complaint. He actually returned my earlier call on Monday. Thank you for your apology.

John Hood

John HoodGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Problem solved on time, quickly and cheerfully

published

After a great reception on the phone and a date and time being agreed, PC Doctor arrived at my house on time and within minutes had solved a problem I had spent at least half a day trying to fix. He also solved another problem with my Apple phone and iPad. Very happy with the result at this stage.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Thanks for your positive comments and 5-stars John!

Review collected in partnership with The Original PC Doctor

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RogerB

RogerBGreater Melbourne (Metropolitan), VIC

  • Verified customer

A Very Happy & Relieved Customer

published

My problem started following a major Microsoft download which left me without audio. Telstra Platinum spent many hours, spread over a couple of days trying to solve the problem, but without success. So I contacted The Original PC Doctor and was visited by their friendly technician that evening. In less than an hour he had restored my audio. He was polite, efficient and certainly knew what he was doing. Good on you PC Doctor! I'll be back.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Roger, we're thrilled to read your glowing feedback on our team. Thank you and happy computing, from the team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Unhappy Brian

Unhappy BrianCarlton North, Melbourne

  • 2 reviews
  • Verified customer

An unexpected problem well solved

published

The original problem was fairly routine and was quickly solved but then an unexpected mote complicated problem arouse. Our PC Doctor worked with great commitment and skill and solved this problem too. Very impressed

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Unhappy Brian, thank you for your kind comments, it was a pleasure to fix your computer and we're delighted to hear you enjoyed the service. Best Wishes, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

DMK

DMKSydney, NSW

  • 2 reviews
  • Verified customer

Saved by The Original PC Doctor

published
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

JimF

JimFSouth East Queensland, QLD

  • Verified customer

Great Service -Crap Notebook

published

After chronic issues with a HP (Hopeless Product) x360 2-in-1, finally had these guys attend to look at the latest issue. Could not fault his professionalism, knowledge or performance....simply excellent. Just sad the hapless Notebook cannot keep up with even just casual, light duty use. Win 10 update took 39 hours recently to install....our other PC's did the same in under 3 hours....but regarding these guys.....excellent and thanks again

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Jim, we appreciate you taking the time to share your excellent experience with us. Thank you and we wish you all the best, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

IanH

IanHGreater Melbourne (Outer), VIC

  • Verified customer

Great Service

published

Thanks to Andy who quickly assessed that my PC was broken and gave me some good advice on how to replace it. Then he helped me by setting up the new PC and reloading my software. A thoroughly knowledgeable person and very prompt in his attendance. I would not hesitate to recommend the PC Doctor to anyone with a computer problem.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning and thank you for your fantastic review Ian H, we work hard to deliver a quality experience to all customers and are pleased that Andy and the team have given you the experience you deserve. Kind Regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Tam

TamGriffith 2603, ACT

  • 2 reviews
  • Verified customer

Amazing Service

published

This was the second time we have used PC Doctor for our urgent Pc upgrades and repairs Jeremy was our technician today he was very knowledgeable and fixed the problem in the quickest amount of time possible. The customer service from the time you call through to the technician is second to none and the company is a pleasure to deal with. Will be calling on Jeremy again for future upgrades.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

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Erwin

ErwinGreater Melbourne (Metropolitan), VIC

  • Verified customer

Thank you!

published

Thank you for fixing my laptop issue. I really appreciate the assistance. Now that I can continue my work now. Bruce is really helpful and so as Kathy. She is responsive and gentle. Thanks you guys!

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

  • Verified customer

Prompt and thorough approach

published

Danilo provided excellent service with a thorough examination of the issue with a very professional and friendly manner. I appreciated the same day service, as advertised - thank you. The 14 day post-support is also a valued feature. The service provided by Head Office prior to and after the appointment was excellent.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

CIM

CIMSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

The Original PC Doctor

published

I recently used the services of The Original PC Doctor, they were extremely prompt being able to help out with an hour of my request, the technician waiver knowledgeable and had both my Mac computers up and running with a short period of time.

Cathy

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

Warning!! A very dodgy company

published

The policy called “no fix no charge” turned out to be a trap. They will charge you regardless( minimum 120 bucks).
My speaker was making clicking sound. After finding out my computer had a hardware fault, the technician made a diagnosis of water spillage without opening the computer. He suggested to upgrade the system or reset it. I said no, which means denying the solution offered. So they can charge you.
After I made a complaint, i was told that “you could be double charged for one problem, if the computer cannot be fixed the first time!!”

1 comment
The Original PC Doctor
John P.The Original PC Doctor
KenB

KenBGreater Melbourne (Metropolitan), VIC

  • Verified customer

Fixed my PC problem completely (Slow internet/wifi)

published

Had problem with very slow internet wifi. After checking all possible causes, fixed with LAN cable connection to relocated wifi extender. Worked beautifully. PC Doctor are not cheap, but good and worth the charge.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi KenB, thank you for sharing your most recent experience with us. Great to hear your feedback on the Melbourne team, we will be sure to pass your feedback on to them. Have a lovely day from the team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Page 3 of 15
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Questions & Answers

Mike P.

Mike P.asked

Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.

No answers
DougF1

DougF1asked

how do I get my computer cleaned with home service at Hackham.S/A 5163

3 answers
The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.

DougF1
DougF1

Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000

The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?

DougF1

DougF1asked

I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163

1 answer
The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.

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