This is the first time I took out proper travel insurance as I was travelling with the kids. We had multiple flight connections over the five week period, some with low cost carriers notorious for cancelling or delaying flights. In the end there were no issues but it was reassuring to known there was a safety net behind us, not only for potential missed flights but also for all the devices the kids "needed" to travel with. Very good value for the services offered and the policy was set up online within minutes.

it was easy to purchase the insurance and the rate was competitive. The only problem I had was that I couldn't share the details of my travel insurance with my travel companion because the 'my policy' section of the app was only a duplicate of the 'summary' page and didn't have a policy number or any other details about my policy. aside from that I thought the rest of the app was helpful.

I travel to Thailand frequently, I find TID to good for what I need personally. Don’t go jumping on a scooter if your not an experienced rider and not used to heavy traffic conditions with minimal road rules and you’ll be fine. Thanks TID for another safe trip!

We have always used TID when we travel, we have made 2 claims over the years and TID paid promptly and sorted it out for us with ease. Highly recommended

It was great value for money for a family and a family which has a person with medical conditions.
Extremely easy to set up and purchase Insurance online.
Extremely satisfied with the support though I didn't need to use much.

Seven past policies and first ever claim under The Works policy with lost and subsequently stolen bag deemed to be "in our control" and not paid. Will not use this company again.

Dealing with the TID team could not have been easier, their Customer Service skills are above and beyond anything else I have experienced lately. They are not only polite but they are extremely helpful, informative and their response time was great. I didn’t have any hassles what so ever whilst completing my claim and received it within the time they said it would take, no delays what so ever (this was also over the busy Christmas/ New Year period ). I will definitely be using TID again and will recommend them to everyone ☺️

So easy to understand, everything we required. Easy process from start to finish..Have claimed in the past with TID and had no problems. that's why we continue to use them.

The policy was very easy to organise, which I find important. No drama during my trip so no need to make a claim, but just the peace of mind I got from knowing it was there ‘just in case’ was well worth the money. I’ll use them again next time.

Had to change departure date after TID announced policy change in regards to possible volcano eruption in Bali. They still honoured our original booking date that would have covered any ash cloud claim. Back home in WA without any claims.

Every time I go overseas with y family I insure with TID, I won't change. Because it is so easy to set up online - done in five minutes, TID offers THE best value for the cost - excellent. Customer support is immediate, no matter where we have been in the world, from China to Bora Bora and many places in between. TID is like our best friend and I wouldn't leave home without it.

So glad to know I was covered again. This is my fourth time I’ve been covered and the ease of getting it was brilliant .. wouldn’t hesitate to use TID again

I have used TID for many trips over the past few years and highly recommend them for their easy to understand policy. TID is a no fuss way of purchasing travel insurance from people who care. I have had to call for assistance and make a claim in the past and I received the most caring and professional customer support I could have hoped for.

Was happy to know the family was covered in the event of an accident or incident while on holidays in Bali, especially with the current situation with Mt Agung in Bali. Thank you. Will be using TID again.

Policy is best price for what I needed.
Was very easy to set up.
Never had any issues when I've called up the Customer Support team to verify policy etc.

Have always had a great experience with TID; I also love the tips that come with the app which are very helpful when travelling into a country I'm not familiar with.