Advised today that unused insurance premiums won't be refunded. How can TID not refund insurance premiums when the policy was not used. $$$ paid without receiving a service!!! Hopefully TID can change their refund policy during these unprecedented times.

I purchased the top Travel Insurance last year in August 2022. I requested a refund on my policy 25th March 2020 as my travel had been cancelled due to COVID19 restrictions. Today 28/4/20 TID denied me a refund. So they have taken $396 from me without actually providing a service to me. And now they wont refund.... Appalling business practice and very greedy company. I do not recommend anyone use this company in the future.

My flight was cancelled due to Covid-19.
I requested a refund from TID on 19/03/2020 due to not using or requiring their insurance
They said wait 5 business days
I have now waited 31 days
They apparently do not care
I would definitely not recommend them

This is the second policy I’ve bought with TID. Fortunately I never needed to claim on my first one, as it is very easy to sign up and give your money but from the multiple negative reviews on Facebook very difficult to claim or in fact even get any customer service.

This second policy I purchased has needed to be cancelled due to COVID and promises of sent forms and return phone calls has not happened and I’ve been chasing them up for a month with no help.

I have used other travel insurance companies in the past and will definitely be going back to them when I do travel and not using TID.

They are proud to admit they void their own policy if the country you are travelling to becomes a "do not travel", using the coronavirus pandemic as a scapegoar saying all reasons for canceling should be forseeable because of it. Absolute joke, avoid these thieves

Easy to purchase, great value and it is sooo worth, especially travelling with young kids. Was so worry about the claims and expenses but TID made my travel trip without hassle.

Purchased my policy well before Corona Virus.
Cancelled our holiday to China once Smart Traveller announces do not travel. Unfortunately Inspiring Vacations would not refund all of our holiday. But our insurance policy cover the cancellation fees. TID paid out our policy so quickly unlike Inspiring Vacations, we are still to receive our refund

This is my second review in 5 years and sadly, they have gone downhill since. I have been waiting for a decision since my claim over 40 days ago (assured a decision within 10). I've only seen 2 responses from my assessing officer, both to provide additional documents, which I did immediately. Asked for a couple of follow-ups...no response. Don't waste your time and money.

They are good at taking your money with their quick and easy application process but once they do, it seems they stop caring.

I lodged a claim a month ago and have received just one email asking for more information which I responded to immediately with the required information. Half of the information TID was asking for in the email has already been included in my claim. I think it was just an excuse for them to prolong a decision on my claim.

I DEFINITELY won't be using TID ever again. Covermore is apparently really good which I wish I had known beforehand.

Made a claim in early January and was assured that the claim would be completed within 10 business days. Over 10 business days and still waiting. I will give them credit, their Emergency assistance team was extremely helpful and reassuring.

I have called TID on the 26th to talk to them about a second claim and could not get through, so I used their call back service and still haven't been contacted by customer service team 2 days later

Submitted my claim, Nov 5 2022, its Nov21 now and have not heard from them.
ITS my first claim been using them for long time
claiming for airline ticket
medical expenses
food
accommodation
had chickenpox
called 2 days ago they said someone will call me back, but no one called, called again today could not give me time frame, I could be waiting forever.

Lodged a claim for medical bills I occured in the USA over a month ago. The claims process takes too long as every time they require something further and you privide it, the 10 business day processing period starts again. Was emailed asking for details I'd already provided and so the 10 business days starts again. Have used other providers in the past and never had a claim take more than two weeks. Terrible claims process

Unfortunately my Bali holiday was spent in hospital having emergency surgery on my apendix, i was so worried and emotional, TID staff were fantastic and so caring, they called me often to see how I was doing . thankgod I had full cover, as it was a huge bill. Totally recommended TID, I'll be sticking with them thats for sure.
Thanks again to the beautiful staff that I talked to..

Wife & I chose TID for our recent trip to South Korea being cheaper than previous policies with Medibank. More importantly for the service they provided our daughter earlier in year who had TID and needed to claim following skiing accident (ruputured ACL) in Japan. TID were excellent at responding in getting medical support, organising her repatriation to Australia paying all costs, business class flight home, medical expenses in Japan and reimbursement of travel & accommodation of used later holiday all the while keeping us in the loop.

I feel that my insurance is slightly higher than average however the service and the additional item it had covered worth the price. I have not yet lodged a claim however this is the number one choice for whenever I need to buy a travel insurance.

TID are happy to take on a policy year after year and when I actually put a claim in for smashed suitcases and missing jewellery, they suggest it is my fault and do not reimburse.
the whole process of lodging a claim is almost impossible. when receipts and invoices are finally uploaded to the computer or copied on the smart phone, there program does not allow the upload ( even though it does not exceed file limit), so a followup email is needed. the whole lodging a claim took me a good part of the day, which many phone calls to TID, where you were kept on the phone waiting for up to an hour.
A useless business.