I am in the Uk and my web access to TID is not working for some reason. I have been trying to contact them for 5 days on the 1300 number to extend my policy. I end up in queues till my skype credit burns away . I have left callback numbers, no callback, I have even left voice msg with the details and call back number no reply. I found a customer service manager email on the web admittedly 2 yrs old but no reply to that either. I have used them for lots of travel over 5 yrs and found them good ( no claims tho) but this is driving me mad. They sh...Read more

They are terrible to deal with. I made a claim in May, it's now August and it's still not resolved. They intentionally string it out and delay.

Every single time they email you either requesting the same document(s) you have already sent them, a document that you don't have and have previously advised them of that fact, or some other information they could have asked for in a previous email.

The real kicker is that EVERY interaction with them starts a 10 business day wait - and every single time they wait at least the full 10 business days be...Read more

I have been sick overseas, contacted their emergency support but just keeps on ringing so we decided to ring the customer service instead and transferred us to someone. Since I really feel sick, I let hubby do some of the talking because we are in the hospital already with the kids and I need to undergo some procedure to rule out some serious illness. I have to stayed a night, they communicated through email and call. The next day I will be going home but if I'll wait for them to conduct their process etc it will take me ages to get out from...Read more

After travelling to Europe and needing travel insurance, looked online and saw TID had some good reviews and i had used them before with no hassle. Had a hotel booking cancelled on us and had to rebook figured we would be ok since we have travel insurance. Get back to Aus and started a claim, downloaded the attached document, filled everything out, explained the situation and submitted all the relevant documents. Get an automated reply saying someone will get back to me, a week later someone emails and says they need further information which i...Read more

I have been a loyal customer of TID for at least 6 years, but after 2 experiences with their claims departments, and multiple interactions with customer service, it's time for me to do my research and move on to something better (and going by Choice and plenty of other review websites, there are a lot better, and cheaper out there!).
The first instance that lead to me having to make a claim was after i broke my ankle in Bhutan. The nurse that i dealt with was great, very compassionate and understanding, and the fact i could talk to her over Wha...Read more

We've had policies with these guys a few times over the years but never had to make a claim...until now. While travelling in China last month we both ended up having to seek medical treatment for a nasty chest infection at the local doctors which allowed us to continue our trip. We made sure to get a doctors report and a copy of the receipts. Upon our return we lodged a claim with TID and I'm happy to say that the money was reimbursed to our account no problems. Total time was 16 calendar days from the time we lodged the claim to the money ...Read more

I have used TID several times in the past however this is the first time I have made a claim, and I can tell you the last as I would never buy insurance through them again.

My mother expectantly become ill two weeks before my husband and I were due to travel overseas on a long anticipated holiday. Unfortunately she was subsequently diagnosed with cancer and within 6 weeks passed away. I followed the processes explained to me when I first inquired about the claims process including providing statements and medical records however these appar...Read more

We took this latest TID travel insurance cover out at late notice, because of an urgent trip. For the first time, I took cover after I had already departed Australia. I was not sure this was possible. I did so by phone, and they were great. In this instance the full cover only started 72 hours after I received the policy, and that was a condition, which was clearly explained.
We have been using TID for several years throughout SEvAsia, Africa, Europe, and at least 15 trips. We have now registered with TID and therefore all our details are al...Read more

We were extremely pleased with the original quote and purchased your Travel Insurance for a recent overseas trip. Due to a change to our itinerary, we had to extend our trip by one day and contacted TID to extend our policy, which we did. The extremely disappointing part of the transaction was the premium charged. For one day, it cost an extra $70.56, on top of a $460.84 premium for 35 days. We expected to pay more for the one day but not be gouged for a simple 1 day increase. A complete loss of trust in TID, because we feel if we actually nee...Read more

My partner was very unexpectedly diagnosed with cancer in July after taking out our policy with TUD in May. After months of back and forth, providing all relevant documents and having to follow up EVERY time continuously after no returned calls or emails, we found out that our case manager [name removed] had declined the claim on the basis that the condition was 'pre-existing'. This was because my partner had visited the GP earlier in the year for a small lump expected to be a mere infection and treated as such. A cancer diagnosis was not ascer...Read more