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Reviews

3.3

67 reviews
5
(35)
4
(4)
3
(1)
2
(1)
1
(26)
  • Value for Money
    4.1 (24)
  • Transparency
    4.0 (17)
  • Customer Service
    3.8 (22)
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Paul C.

Paul C.Canberra Central 2602, ACT

No refund for corona virus

published

Sadly I've had to cancel my trip to US in June (almost 3 months away) due the corona virus. Accomodation and flights all get refunded, but not my insurance from Travel Insuranz. After the 14 days cooling off period it's tough luck mate!



Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz
chris

chrisSouth East Queensland, QLD

Frustrated customer

published

Due to Coronavirus, we have had to cancel our cruise leaving 16th March and rebook another leaving 18th March. . Have tried unsuccessfully to get info from Travel Insuranz as to whether our policy will still be okay as we are going different areas now, but cant get any response from them. I understand they are busy but some repy would be helpful, but nothing, despite 10 emails and massages being sent.

Transparency
Customer Service
Value for Money
DestinationMiddle East
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
3 comments
Travel Insuranz
Jane F.Travel Insuranz
chris
chris

well things have gone from bad to worse. We rebooked on Yoyager for 18th and 30th march and these have now been cancelled too. Ovation on the 11th is still pending.Have spoken to Wendy again this morning and are hopeful for a positive response

chris
chris

Great response from Wendy at Travel Insuranz. Problem solved to my satisfaction. Many thanks Wendy

Andrea H.

Andrea H.Richmond-Tweed, NSW

  • 2 reviews

Easy to complete

published

This is the second policy I have bought and it is simple to purchase. First time I had to make changes and response was quick and effective. I am yet to experience making a claim.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Review collected in partnership with Travel Insuranz

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Anne Gration

Anne Gration

  • 3 reviews

Competitive premium with good cover

published

PDS is easy to navigate. Seems to provide the cover we need. Happy with website, PDS documents, quote and purchase process. Found good reviews which suggested that some people have been happy with the claims process if they needed it.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Review collected in partnership with Travel Insuranz

Travel InsuranzC

Travel InsuranzCSouth East Queensland, QLD

Overseas Travel insurance

published

It was extremely easy to complete the details required. The Deluxe policy covers a wide range of costs that you may occur whilst travelling. Really competitive on price. I fully recommend enquiring into the product for your upcoming travel, as many other companies are almost double for more in price.

Transparency
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult and Teenager
See all answers

Review collected in partnership with Travel Insuranz

Travel InsuranzC

Travel InsuranzCIllawarra, NSW

Nice Cover

published

We believe this policy to be of good value. We haven't had to make a claim yet. This is the second time we have used this insurance company. Thank You.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Review collected in partnership with Travel Insuranz

Travel InsuranzC

Travel InsuranzCSouth East Queensland, QLD

Have insured through this company multiple times and felt very confident with them.

published

Good value and easy to set up. Have never had to make a claim yet but would suppose they are easy to deal with having contacted them in the past about other issues.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForTeenager
See all answers

Review collected in partnership with Travel Insuranz

Travel InsuranzC

Travel InsuranzCSouth East Queensland, QLD

Love this company

published

I have used insuranz for all of my trips & thankfully I have only ever had to use you once & everything went smoothly & I can’t recommend you enough...
Thank you for having my back whilst traveling..x

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea) and Europe
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Review collected in partnership with Travel Insuranz

The reviewer stated that an incentive was offered for this review

Easy as!!!

published

very easy to set up. first time user for a trip in 2020. price is very competiv with exellent cover. Looking foward to travelling and hoping NOT to use our insurance but knowing we have good cover is great peace of mind.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Review collected in partnership with Travel Insuranz

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Dianne W.

Dianne W.Greater Melbourne (Inner), VIC

If you think you are covered for significant long term medical treatment through to recovery think again!

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateSeptember 2022
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz
Linda McMahon

Linda McMahonMetropolitan Adelaide, SA

  • 7 reviews
  • 1 like

Simple, straightforward policies.

published

Easy policy to understand and simple process to purchase. This is my second trip with this company and I won't use anyone else. Customer service is excellent when making a claim. Fast claims resolution.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateFebruary 2022
Claim ApprovedYes
Insurance Cover ForAdult
See all answers

Review collected in partnership with Travel Insuranz

My Boyfriend Got His Phone Replaced - Quick and Easy!

published

My boyfriend got his phone stolen in Barcelona and Travel Insuranz paid him for it quite quickly - within a week or two from memory! Very happy with the service and response. Thanks!

Transparency
Customer Service
Value for Money
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
See all answers

Review collected in partnership with Travel Insuranz

Well priced, easy and fast transaction.

published

I have used Travel Insuranz previously, and have not had any problems. I will probably continue to use them. I feel they are good value for money, and the service is fast, although I have not yet made a claim.

Transparency
Customer Service
Value for Money
DestinationEurope and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

M and S, thank you for your feedback; it's much appreciated. We look forward to being of service to you in the future.

Kind regards
The Travel Insuranz team

Review collected in partnership with Travel Insuranz

Wayne

WayneGreater Melbourne (Outer), VIC

  • 3 reviews

Shocking service, claim process and keen retentive policies

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim DateMarch 2022
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
2 comments
Travel Insuranz
Jane F.Travel Insuranz
Wayne
Wayne
Chanelle R.

Chanelle R.Metropolitan Adelaide, SA

User-friendly site and great customer service

published

I thankfully haven't had to make a claim but have used Travel Insuranz for every trip for the last 6 years. It's easy, affordable and their team are really helpful with queries.

Transparency
Customer Service
Value for Money
DestinationEurope and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Hi Chanelle,
Thanks for your great feedback! We're delighted that you were happy with our service. We hope you have a wonderful trip and look forward to serving you in the future!

Review collected in partnership with Travel Insuranz

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Best Dad

Best Dad

  • 2 reviews

Awesome Company so easy to communicate with and amend Insurance on the go.

published

Really good value for money.
Amendable snow sports cover periods.
Have yet to claim and hope I never have to.
All communication with the customer service arranging cover while Overseas has been exemplary

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Review collected in partnership with Travel Insuranz

It is very Cheap but comprehensive enough.

published

I think it is good value for money. The website was very easy to navigate. I will surely keep an eye on this company for future use and would recommend it to my relatives and friends.

Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Dear Customer,
Thanks for your feedback. Our goal at Travel Insuranz is to provide great value for money cover. We hope you have a wonderful trip!
Kind regards
The Travel Insuranz team!

Review collected in partnership with Travel Insuranz

Goran I.

Goran I.Sydney, NSW

Generous and very competitive insurance

published

Definitely very competitive against all others insurance companies. The benifits are very high. The price is affordable and realistic. It was very easy to apply and check all benifits that are coming with the policy.

Value for Money
DestinationEurope
Claim MadeNo
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Review collected in partnership with Travel Insuranz

desley

desleyGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 1 like

Excellent service, quick, easy and great value!!

published

I thoroughly looked over this policy- all that I wanted it to cover, read the faq- some excellent info there! I’m very happy it’s a secure reputable worldwide company. This is my first time using Travel Insuranz and I’m very impressed with what they offer. I will use them again- highly recommend.

Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Review collected in partnership with Travel Insuranz

Travel InsuranzC

Travel InsuranzCSouth East Queensland, QLD

Simple reliable cover

published

We hunted around for insurance policies for awhile and found Travel Insuranz to be by far the best value for money. Have also discussed with friends who have had to claim with them and they didn't have any issues at all. Good to save money with an online company

Customer Service
Value for Money
DestinationNorth America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Travel Insuranz
Jane F.Travel Insuranz

Review collected in partnership with Travel Insuranz

Page 1 of 4

Questions & Answers

Melanie

Melanieasked

Travel Insuranz

Is pregnancy classed as a pre existing condition? And if I had to cancel due to a complication would I be covered?

1 answer
Travel Insuranz
Jane F.Travel Insuranz

Hi Melanie

Thank you for your message.

Yes, Pregnancy is classed as a pre-existing medical condition under our policies however dependant on a few different factors which you will find below may be covered automatically.

We cover ‘Pregnancy’ up to 18 weeks gestation from the date the trip ends provided no complications exist related to this pregnancy, it is not a multiple pregnancy and is not the result of assisted reproductive programme (IVF). It is also important to know that cover is only provided for serious complications of pregnancy and no cover is provided for childbirth or the health of a newborn child, irrespective of the stage of pregnancy at which the child is born.

Cover for pregnancy-related cancellation would depend on the medical advice given by your Doctor as to whether or not in their medical opinion, they felt traveling overseas would be a risk to your child or yourself.

For more information around pre-existing medical conditions including Pregnancy please copy and paste the following link into your browser to go to our pre-existing medical conditions page on our website.

https://www.travelinsuranz.com.au/page/Medical-Conditions/

We trust this helps!

Kind Regards the Travel Insuranz Team

Anna

Annaasked

Travel Insuranz

Is your travel insurance (premium) a good cover for someone completing the Kokoda Trail in PNG?

1 answer
bobanddoris
bobanddoris

I am not sure as we haven't had to make a claim as yet, but we have done the Kokoda Trail with Kokoda Trekking in 2007 and had a fabulous time. We completed the track the day before Anzac Day, so it was a little bit special. You can never train enough for it. Some of it is like walking up and down a mountain of margarine. It was challenging but very rewarding. I wish you all the very best with it and hope you get out of it as much as my husband and I did. It was a real privilege to have walked in our diggers foot steps.

Jodie m

Jodie masked

Travel Insuranz

Hi your website says the insurance automatically covers cruises in the South Pacific? Is this correct? I have purchased a policy with you already and just want to confirm thanks

1 answer
Travel Insuranz
Jane F.Travel Insuranz

Dear Jodie

Thank you for your question. All Travel Insuranz travel insurance policies automatically include cover for cruises. If you have any further queries, please don’t hesitate to email us (please include your policy number) at [email protected]

Kind regards,
Helena
Customer Service Team

Get an answer from our members and Travel Insuranz representatives

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