Paul C.Canberra Central 2602, ACT
No refund for corona virus
Sadly I've had to cancel my trip to US in June (almost 3 months away) due the corona virus. Accomodation and flights all get refunded, but not my insurance from Travel Insuranz. After the 14 days cooling off period it's tough luck mate!
1 comment
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chrisSouth East Queensland, QLD
Frustrated customer
Due to Coronavirus, we have had to cancel our cruise leaving 16th March and rebook another leaving 18th March. . Have tried unsuccessfully to get info from Travel Insuranz as to whether our policy will still be okay as we are going different areas now, but cant get any response from them. I understand they are busy but some repy would be helpful, but nothing, despite 10 emails and massages being sent.
3 comments
Jane F.Travel Insuranz
Dear Christine,
Thank you for your email although we are sorry to hear that you were disappointed with the service provided to you. With the current coronavirus outbreak, we understand that many of... Read more
our customers are anxious about their upcoming travel.well things have gone from bad to worse. We rebooked on Yoyager for 18th and 30th march and these have now been cancelled too. Ovation on the 11th is still pending.Have spoken to Wendy again this morning and are hopeful for a positive response
Great response from Wendy at Travel Insuranz. Problem solved to my satisfaction. Many thanks Wendy
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Andrea H.Richmond-Tweed, NSW
- 2 reviews
- Deluxe Plan (Single Trip)
- Verified customer
Easy to complete
This is the second policy I have bought and it is simple to purchase. First time I had to make changes and response was quick and effective. I am yet to experience making a claim.
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Anne Gration
- 3 reviews
- Deluxe Plan (Single Trip)
- Verified customer
Competitive premium with good cover
PDS is easy to navigate. Seems to provide the cover we need. Happy with website, PDS documents, quote and purchase process. Found good reviews which suggested that some people have been happy with the claims process if they needed it.
1 comment
Jane F.Travel Insuranz
Dear Anne,
Thank you for your positive review! We sincerely appreciate you taking the time to share your experience with our existing and future customers. ... Read more
Thank you again! Have a wonderful trip! Kind regards The Travel Insuranz teamSimilar opinion? Write a review on ieatwords.com.au!
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Travel InsuranzCSouth East Queensland, QLD
- Deluxe Plan (Single Trip)
- Verified customer
Overseas Travel insurance
It was extremely easy to complete the details required. The Deluxe policy covers a wide range of costs that you may occur whilst travelling. Really competitive on price. I fully recommend enquiring into the product for your upcoming travel, as many other companies are almost double for more in price.
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Travel InsuranzCIllawarra, NSW
- Classic Plan (Single Trip)
- Verified customer
Nice Cover
We believe this policy to be of good value. We haven't had to make a claim yet. This is the second time we have used this insurance company. Thank You.
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Travel InsuranzCSouth East Queensland, QLD
- Deluxe Plan (Single Trip)
- Verified customer
Have insured through this company multiple times and felt very confident with them.
Good value and easy to set up. Have never had to make a claim yet but would suppose they are easy to deal with having contacted them in the past about other issues.
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Travel InsuranzCSouth East Queensland, QLD
- Premier Plan (Single Trip)
- Verified customer
Love this company
I have used insuranz for all of my trips & thankfully I have only ever had to use you once & everything went smoothly & I can’t recommend you enough...
Thank you for having my back whilst traveling..x
1 comment
Jane F.Travel Insuranz
Hi there
Thank you for taking your time to write a review and we are pleased to hear that when you needed assistance the process went smoothly as we understand these can be stressful times.... Read more
We look forward to seeing you again when you plan your next adventure with Travel Insuranz. Once again thank you for your kind words The Travel Insuranz TeamSimilar opinion? Write a review on ieatwords.com.au!
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The reviewer stated that an incentive was offered for this review
- Premier Plan (Single Trip)
- Verified customer
Easy as!!!
very easy to set up. first time user for a trip in 2020. price is very competiv with exellent cover. Looking foward to travelling and hoping NOT to use our insurance but knowing we have good cover is great peace of mind.
1 comment
Jane F.Travel Insuranz
Dear Travel Insuranz customer!
Thank you for your feedback. ... Read more
Our goal at Travel Insuranz has always been to offer comprehensive and affordable cover for travellers and we are delighted that you feel the same! We hope you have a wonderful trip! Kind regards The Travel Insuranz teamSimilar opinion? Write a review on ieatwords.com.au!
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Dianne W.Greater Melbourne (Inner), VIC
- Deluxe Plan (Single Trip)
- Verified customer
If you think you are covered for significant long term medical treatment through to recovery think again!
Suffered a significant fall on day 4 of our trip. Hospitalised due to injuries to knees, neck, head, hands, shoulder and tooth. At least 6 months of physio required as well as dental treatment. Contacted by overseas Medical Assist.....who didn't see the need to mention that all my injuries needed treatment while overseas. Given I was in a country with language difficulties it seemed logical to me to start the long haul to recovery when I got home to Australia only to be told that Travel Insuranz won't pay for treatment now I am back in the coun...Read more
try.....Apparently I had to have it all overseas and miraculously make a 6 month+ injury get all better in the 3.5 weeks (the length of time overseas)! How does one get 6-9 months treatment in the 3.5 weeks I am overseas (and in a country that doesn't speak English AND while travelling with disabled daughter?). Convenient that none of the phone calls I received (in English) bothered to mention this clause 2 of the policy. Now I am up for thousands of dollars in physio and dental work. Great travel insurance not! Buyer beware. All these years of paying for travel insurance and for it to not pay up when I actually make a claim absolutely stinks.1 comment
Jane F.Travel Insuranz
Dear Dianne
Thank you for your feedback although we are very sorry to hear that you were injured overseas. We wish you a fast recovery. ... Read more
Whilst we realise that you are disappointed by the outcome of your claim, there is a common belief that travel insurers provide medical expense treatment for treatment within Australia. Unfortunately, this is not the case as Australian travel insurers are not permitted by law to pay for medical expenses for treatment received by Australians within Australia. Should you require any further explanation in regards to this claim please forward us your policy reference and contact details to [email protected] and we will get in touch. Alternatively, you can read about our Dispute Resolution Process on page 2 of your Product Disclosure Statement. Again, thank you for the time you took to provide us with your feedback. Kind regards The Travel Insuranz TeamSimilar opinion? Write a review on ieatwords.com.au!
Linda McMahonMetropolitan Adelaide, SA
- 7 reviews
- 1 like
- Premier Plan (Single Trip)
- Verified customer
Simple, straightforward policies.
Easy policy to understand and simple process to purchase. This is my second trip with this company and I won't use anyone else. Customer service is excellent when making a claim. Fast claims resolution.
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- Travel Insuranz
- Verified customer
My Boyfriend Got His Phone Replaced - Quick and Easy!
My boyfriend got his phone stolen in Barcelona and Travel Insuranz paid him for it quite quickly - within a week or two from memory! Very happy with the service and response. Thanks!
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- Travel Insuranz
- Verified customer
Well priced, easy and fast transaction.
I have used Travel Insuranz previously, and have not had any problems. I will probably continue to use them. I feel they are good value for money, and the service is fast, although I have not yet made a claim.
1 comment
Jane F.Travel Insuranz
M and S, thank you for your feedback; it's much appreciated. We look forward to being of service to you in the future.
Kind regards
The Travel Insuranz team
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WayneGreater Melbourne (Outer), VIC
- 3 reviews
Shocking service, claim process and keen retentive policies
Do not use this company, like most insurance, they really go out of their way to make things difficult to claim, I lost every belonging when my lease car was broken into in Pisa, I thought it couldn't get worse until I had to deal with the Insurance. Settlement offered was 24% of total amount lost. The first calculation and spreadsheet they issues was wrong and listed cloths as valuables and thus not covered. Went through stage 1 of appeal and they determined that that the claim was incorrect so gave me another $100 settlement which took th...Read more
e settlement to 24.87 of value of items lost. The claim process is a joke, the review of the claim was handled by the same person who determined the settlement, this was hardly impartial. Word of warning, like all insurance companies they try to screw you, first asking for receipts of everything stolen, then photos. Kindly told them I would not be providing photos of myself in underwear that was stolen. Word of warning, spectacles (I had two pairs stolen) are classed as valuables and weren't covered in my unattended car!!!! I didn't realise if I stopped to look at a tourist attraction I had to carry three sets of glasses with me - what a joke. My Katmandu jacket not a valuable, but worth more than one set of the glasses and that was covered of course minus the Depreciation. Now up to stage three of the complaint process and I suspect it will take months but you have to stand up to principle. You are supposed to read a 15 page PDS and not miss the one word "spectacles"listed in the valuables section.2 comments
Jane F.Travel Insuranz
Dear Wayne,
We are sorry that you are disappointed with the outcome of your claim.
... Read more
Typical response from Travel Insuranz.
They could resolve the issue without review, but they choose not too
DO NOT USE THIS COMPANY
The best thing about this site is regardless of outcome of review, p... Read more
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Chanelle R.Metropolitan Adelaide, SA
- Travel Insuranz
- Verified customer
User-friendly site and great customer service
I thankfully haven't had to make a claim but have used Travel Insuranz for every trip for the last 6 years. It's easy, affordable and their team are really helpful with queries.
1 comment
Jane F.Travel Insuranz
Hi Chanelle,
Thanks for your great feedback! We're delighted that you were happy with our service. We hope you have a wonderful trip and look forward to serving you in the future!
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Best Dad
- 2 reviews
- Travel Insuranz
- Verified customer
Awesome Company so easy to communicate with and amend Insurance on the go.
Really good value for money.
Amendable snow sports cover periods.
Have yet to claim and hope I never have to.
All communication with the customer service arranging cover while Overseas has been exemplary
1 comment
Jane F.Travel Insuranz
Hi Best Dad
Thanks for your review. We've passed on your compliments to our customer service team who were delighted. We look forward to serving you again in the future. ... Read more
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- Travel Insuranz
- Verified customer
It is very Cheap but comprehensive enough.
I think it is good value for money. The website was very easy to navigate. I will surely keep an eye on this company for future use and would recommend it to my relatives and friends.
1 comment
Jane F.Travel Insuranz
Dear Customer,
Thanks for your feedback. Our goal at Travel Insuranz is to provide great value for money cover. We hope you have a wonderful trip!
Kind regards
The Travel Insuranz team!
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Goran I.Sydney, NSW
- Travel Insuranz
- Verified customer
Generous and very competitive insurance
Definitely very competitive against all others insurance companies. The benifits are very high. The price is affordable and realistic. It was very easy to apply and check all benifits that are coming with the policy.
1 comment
Jane F.Travel Insuranz
Hi Goran
Thank you for such a positive review!
Were glad you found our website easy to navigate.... Read more
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desleyGreater Melbourne (Metropolitan), VIC
- 5 reviews
- 1 like
- Travel Insuranz
- Verified customer
Excellent service, quick, easy and great value!!
I thoroughly looked over this policy- all that I wanted it to cover, read the faq- some excellent info there! I’m very happy it’s a secure reputable worldwide company. This is my first time using Travel Insuranz and I’m very impressed with what they offer. I will use them again- highly recommend.
1 comment
Jane F.Travel Insuranz
Thank you Desley for you great feedback, it's much appreciated.
We wish you a wonderful trip!... Read more
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Travel InsuranzCSouth East Queensland, QLD
- Travel Insuranz
- Verified customer
Simple reliable cover
We hunted around for insurance policies for awhile and found Travel Insuranz to be by far the best value for money. Have also discussed with friends who have had to claim with them and they didn't have any issues at all. Good to save money with an online company
1 comment
Jane F.Travel Insuranz
Dear Traveller
Thanks for taking the time to provide us with your feedback. We 're delighted that you found our product great value for money. We hope you have a wonderful trip!... Read more
Kind regards The Travel Insuranz teamSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Melanieasked
Is pregnancy classed as a pre existing condition? And if I had to cancel due to a complication would I be covered?
1 answer
Jane F.Travel Insuranz
Hi Melanie
Thank you for your message.
Yes, Pregnancy is classed as a pre-existing medical condition under our policies however dependant on a few different factors which you will find below may be covered automatically.
We cover ‘Pregnancy’ up to 18 weeks gestation from the date the trip ends provided no complications exist related to this pregnancy, it is not a multiple pregnancy and is not the result of assisted reproductive programme (IVF). It is also important to know that cover is only provided for serious complications of pregnancy and no cover is provided for childbirth or the health of a newborn child, irrespective of the stage of pregnancy at which the child is born.
Cover for pregnancy-related cancellation would depend on the medical advice given by your Doctor as to whether or not in their medical opinion, they felt traveling overseas would be a risk to your child or yourself.
For more information around pre-existing medical conditions including Pregnancy please copy and paste the following link into your browser to go to our pre-existing medical conditions page on our website.
https://www.travelinsuranz.com.au/page/Medical-Conditions/
We trust this helps!
Kind Regards the Travel Insuranz Team
Annaasked
Is your travel insurance (premium) a good cover for someone completing the Kokoda Trail in PNG?
1 answer
I am not sure as we haven't had to make a claim as yet, but we have done the Kokoda Trail with Kokoda Trekking in 2007 and had a fabulous time. We completed the track the day before Anzac Day, so it was a little bit special. You can never train enough for it. Some of it is like walking up and down a mountain of margarine. It was challenging but very rewarding. I wish you all the very best with it and hope you get out of it as much as my husband and I did. It was a real privilege to have walked in our diggers foot steps.
Jodie masked
Hi your website says the insurance automatically covers cruises in the South Pacific? Is this correct? I have purchased a policy with you already and just want to confirm thanks
1 answer
Jane F.Travel Insuranz
Dear Jodie
Thank you for your question. All Travel Insuranz travel insurance policies automatically include cover for cruises. If you have any further queries, please don’t hesitate to email us (please include your policy number) at [email protected]
Kind regards,
Helena
Customer Service Team
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Jane F.Travel Insuranz
Thank you for your feedback although we are sorry to hear that you are unhappy with the outcome of your refund request. There's a common misconception that travel insurance only becomes effective when... Read more
your board your plane, but that's not true. That's because the minute you purchase your travel insurance the underwriter is on risk. As an example, if you were to become unwell and could not travel prior to departure, you could submit a claim (subject to the policy terms and conditions) for your irrecoverable travel costs. Point in case, many travel insurers are now receiving claims for irrecoverable travel costs as travellers can no longer go overseas as a result of the Coronavirus outbreak. We realise that you were disappointed with the outcome of your refund request but we hope that the above explanation goes some way in supporting our decision. Should you wish to discuss this further please email us on [email protected]. Thank you again for your feedback!