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Reviewer Photos & Videos
StanleyKMalaysia
- Verified customer
Great Customer Service, Timely & Efficient Train Ticketing Arrangement
We booked the Shanghai-Suzhou train tickets online via TravelChinaGuide Tours. We were sceptical at first but it turns out to be a great experience as they are very responsive in our questions, provided us with timely updates on the tickets status from payment received, ticket issuance and ticket send out to our hotel. In addition to this, they even shared us some travel tips which allowed us to be more prepared in our train trip. It was a great and easy experience and I would strongly recommend them. Will use their ticketing service again in my next trip.
1 comment
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Fantastic service
We booked private tours through Travel China and could not fault the service. Professional and experienced tour guides who were happy to help and answer any questions. We booked online which was easy, great communication and personalised tours organised. Could not have asked for better service, thank you.
1 comment
Nicole Y.Travel China Guide Tours
Dear Andrea,
We appreciate your comment on our tour arrangements. We are glad to hear that you were satisfied with our service. Regarding the private tours, we always try our best to adjust the itin... Read more
erary in order to meet clients need. Thanks for your recommendation and welcome to China gain.Similar opinion? Write a review on ieatwords.com.au!
Will PPerth
- Verified customer
Amazing service
We have booked on several occasions, both in China and in Australia online, train travel and accommodation in China through Travel China Guide, My wife and I have only praise for this company and the staff we have dealt with. Our last experience with them was amazing. My wife needed to return to China to attend her mother's funeral which necessitated flights and train and bus connections to get her to her home town at short notice. After explaining the situation to them the Travel China Guide staff pulled out all the stops to try to get my wife onto appropriate transport, bought the tickets, and finalized all arrangements.This is why we keep going back to Travel China Guide.
2 comments
Nicole Y.Travel China Guide Tours
Dear Will P,
Thank you so much for your sweet review and recommendation. It is always a pleasure to know that you find our service reliable. Also, we are very grateful for your constant support. We... Read more
will surely keep working for excellence and wish we will be able to serve you again in the near future.Thank you. Rest assured we will contact you again when next we travel.
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Find out how Travel China Guide Tours compares to other Booking Services
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jennygingersydney
Train tickets
We booked tickets for train travel in China for a trip in November. We booked our tickets on line which was easy and received update emails at every step of the ticketing process. Our tickets were waiting for us at our hotel when we arrived. All instructions on how to use the tickets were clear and if we had any enquires we could contact the company by phone to have our concerns alleviated. I would highly recommend this company.
1 comment
Nicole Y.Travel China Guide Tours
Dear jennyginger,
We are very pleased to read your feedback here. Thank you so much for your kind recommendation. We are happy to know that you have got the paper ticket from hotel smoothly and fou... Read more
nd our service reliable. Hope we have a chance to serve you again. Wish you a nice day!Similar opinion? Write a review on ieatwords.com.au!
Keith MNew York
- Verified customer
Booking train tickets though China Train was easy and pleasant
Booking train tickets though China Train was easy and pleasant. We had heard that getting tickets in China can be hard, but with their service it was easy! We especially liked that the online ticket form had everything in English and Chinese so that both we and the train personal could read it.
Our train experiences were good. The soft sleeper is definitely nicer than the hard sleeper, so if other travelers can afford it, we suggest the soft sleeper.
Thanks again!
1 comment
Nicole Y.Travel China Guide Tours
Dear Keith M,
It is really nice to read your feedback here. Thank you for your kind recommendation. Your advice on soft sleeper ticket is very helpful for other travelers. Wish we will have a chance to serve you again.
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FredBrisbane
Family Travels
We traveled with a group of 9 ranging in age from 4--84. The organising was left to me, Travel china guides were excellent from the time l started looking and discussing travel arrangements till they waved us good by on the train. They pick us up from the cruise ship terminal, took us to our hotels, took us to a great spot on the great wall and finally helped us pick up our tickets at the train station for our further travels. A big thank you to all involved.
1 comment
Nicole Y.Travel China Guide Tours
Dear Fred,
We are very happy to know that you and your family enjoyed your trip in China. Your satisfaction is the best encouragement to us. Thank you so much for taking time to share your experience. We will keep working hard for improvement!
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BrantSt. Bonifacius
- Verified customer
A Really Great Tour Company - TravelChinaGuide
I have used TravelChinaGuide for five private tours of various places in China between 2008 and 2017. The professionals at ChinaTravelGuide always listen carefully to what I wanted to do, and they delivered several quality itinerary choices based on my destination choices. Most recently Sophie Yang has been my travel coordinator and she is excellent.
I do business in China in the Shanghai area and as such, each of my trips started from there. In the beginning it was really challenging for me as none of our local tour companies could set of...Read more
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- Verified customer
A Very Interesting Trip to China
We booked a 15 day trip to China in 2017 with Sophie as our contact throughout the trip. We were met at the airport in Beijing on time and driven to our hotel for two days on our own to get acclimated to the 16 hour time zone change. Following that we were on our way with various interesting and knowledgeable tour guides who got us to our various sights, train stations, airports, cruise ship, and hotels. The hotels were high end and when we wanted to stay at a hotel in a different location that wasn't part of our package Sophie was able to make those arrangements. Our trip was a wonderful experience to a great extend due to Sophie and her company.
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RayParksAdelaide
Great Experience in China
I met Sophie online, when she promptly replied to my inquiry. She cheerfully organised my private tour according to my desire. She is very efficient, pleasant, polite, patient and honest to answer all my queries and to make appropriate suggestions, in order to make a manageable tour for me.
As I was very happy with her professional service, I asked her to organise my second tour. She went extra miles to negotiate the best deal with certain hotels and a wheelchair for me in Beijing.
Now I’m planning my third tour with her consultation! I can give her and her company 7/5, instead of just only 5/5!
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Find out how Travel China Guide Tours compares to other Booking Services
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Great tour company to travel China!
We booked 14-day China trip online - Sophie, our travel consultant was brilliant. She answered all of our questions, with very quick response times. Best price compared to other companies.
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Questions & Answers
Kate.basked
Hello.
We would love to come to China and I wonder if you can help us with a private tour. I know your country is simply huge. if it is practical we'd like to see some or all of the following places. Beijing, Jinshanling, Datong, Yungang caves, Pingyao, Louyang, Xian, Mt Huashan, Zhangjiajie NP, Fenghuang, Guilin, longyi Rice terraces, Yangshuo, Mt Huangshan, Hangzhou, Shanghai, Suzhou. We're not pressed for time. Regards Kate Giles ( [email protected])
1 answer
Nicole Y.Travel China Guide Tours
Dear Kate,
Thank you for contacting us. Yes, we are glad to help you customize a China tour for the destinations you would like to go. We will send you information by email shortly.
Thank you & Have a great day!
Ruby/TravelChinaGuide
Sueasked
Do you have any tours that are reasonably priced? I found one on grab me for 11 days in China. Very impressed bout the trip. They are not so good on the reviews.
My email [email address removed]
1 answer
Nicole Y.Travel China Guide Tours
Hello Sue, we are glad to offer a tailor-made itinerary to you. I would like to suggest you visit our website travelchinaguide.com and go to Tailor My Trip page to submit your travel requirements or send an email to [email protected]. One of our travel consultants will get back to you to give you a proposed program with best price. Thank you for your time.
Regards,
Tina
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Nicole Y.Travel China Guide Tours
Dear StanleyK,
Thank you so much for your kind recommendation. It is a great pleasure to know that you had a good experience with our ticket booking service and also found our website informative. We... Read more
will surely keep working for improvement. We will look forward to serve you again soon!