If you ever call you need a minimum of o hour absoloute minimum no matter what the question.

If you are thinking about using them run fast and run far my friend.

Terrible Terrible terrible

Dropouts are an all too common occurrence. I signed up with Uniti as a protest towards the NBN and after a recommendation. As with many internet companies it's fine until something goes wrong. If I can get through to support at all it takes over an hour to get through. They claim not to offer support for modems and routers that they don't supply. The one they supply is made by the Chinese company Huawei, that doesn't have good reviews. I believe I made a mistake choosing Uniti, and unfortunately I've signed a 3 year contract with them.

After having been made to endure and array of instructions, guidances and excuses it took well over a week to get a level of service that could be used at all. When we did get service it was very good for a few hours .... the speeds then got choked to an average of 28% of the speeds contracted for. Such behaviour is, if anything, disgusting, dishonest and frustrating!

Not a bad service, though we were getting quite frequent outages at one point.

However, I was under the impression I was on a “Flexi” plan and should be able to cancel at any time and paid more for that privilege. When moving to a new place, I went to cancel well before my rollover date and was told that I needed to give 30 days notice which essentially meant I would need to have told them I was cancelling before my lease contract was even finalised to avoid being charged for an extra month. 30 days seems like an excessive amount of notice to need to give for cancellation and I believe this is a sneaky tactic to try and squeeze extra money from customers. Very disappointing.

I also was transferred to Uniti from Pivot without any notice. My billing has been on a regular cycle for 4 years, no contracts, no dramas. Uniti has shut down my service without notice. I had no idea of the company sale, nor did I know that Pivot did not transfer the payment system.
My suggestion Uniti, stay in Sydney where you belong. We don't do Business like this on the Gold Coast.

Every 1 or 2 months our upload and/or download speeds drop for no apparent reason. Recently our connections to our home automation were timing-out or crawling-along. We have used Uniti's Health Check and Ookla Speedtest to confirm our upload speeds were less than 40% of our plan. This last support request (via email) went un-answered.

Just before Christmas 2018 we lost all internet. We checked every thing here and had a technician climb on our roof. It took 2 minutes for them to fix it once they work out that the problem was at their local tower.

Service was reduced to a dribble again later in Jan 2022.

Apart from the issues Uniti can control, our local tower seems to have its share our power outages too.

I was transferred to this useless mob from pivot without my consent. Live at coomera waters gold coast. I have Allegedly gone beyond my limit without notice. They dropped my speed. I only found out after i called pivot that they had transferred me across. So i called and complained. after nearly a week of constant phone calls they have not fixed the problem that they created. they have not communicated with me what so ever unless i call. They keep throwing in my face that they require up to 48 hours to do something. it has been well over that and still have not heard anything. Beyond useless. Going to the telecommunication ombudsmen. Just a bunch of useless scammers.

Service was actually good, was on a 50/10 plan, 2 year contract and recommending to friends and family. Would have tied m over nicely to NBN rollout in my area but 6 months in I received a disconnecton notice because the tower I was connected to is getting demolished. No other options provided, refused to reimburse any of the $1200 I paid to remove trees to get the connection in the first place. no contribution to another connection or offer of another service, just "sorry, you are on your own".

I was on board with Uniti and recommending it to friends, family etc for over a year. In the last 3 months there has been a HUGE decrease in customer service and customer care. No support after 10pm is ridiculous for starters and no responses to emails or support on chat - and now no Facebook support. Gone downhill big time :(

99% of the time up on the connection. Speeds are even more then i pay for (50/20) getting around 52-3/21 with only paying $79/m no lock in contract. I was lucky enough to find this deal in the time frame as they have jacked up the price since, currently around $94/m. Only downfall i have is that it cost nearly an arm and a leg to pay for the Antenna install as i'm on the No Contract. They respond to calls on time and resolve if any issues ASAP. Highly Regard

I just cant get 100/40 ATM due to being away from the Transmitter to far.

Short and to the point

Great idea - HOWEVER - completely unreliable service, weekly reboots and calls to customer support, weeks to diagnose and repair hardware faults while you have no internet connection at all - Weeks with not internet!!!

If you don't want to waste hours of your week working out why you have NO internet - Don't use!!

Received a credit for a month due to my complaints. Covers the cost of stan, netflix and frustration. Will keep you posted for April/May 2022

I live in a warehouse, where access to "anything" is almost impossible. My previous internet supplier was non existant, and a neighbour recommended me Uniti. They were professional, prompt and attempted every avenue to get their job done. I now have a working (100%) internet, and all thanks to Uniti. Well done, boys!!! Thankyou.

Before Uniti, my internet was slow, always cutting in and out, picture quality on video streams was poor, life was frustrating, and it was only me and my wife, ever since we joined Uniti, it's all systems go, fast internet, no interruptions, reliable, highly recommend the switch.

Update:
Speeds are great now, and they have moved to a different payment provider which makes sure they don't double charge on invoice payment.

Previously:
Other than the fact that their payment screen froze and charged me twice (currently under cc dispute resolution). The speeds i have been getting from the beginning has been choppy. First 8 weeks were hit and miss. I’m on the 50/20 plan but only really get 50 down during the offpeak times. On on-peak times(4pm - 7pm) i mostly get ~4mbps to 19mbps max. Happy to share speedtests.

Great speeds and very little drop outs.

I have been with Uniti for about three months and have to say their customer service is appalling.

On the day of my install I sent them a Facebook message asking for some information about what router I should get. Still waiting form response. I expect colonies on mars before I hear back.

I and a family member were also supposed to receive $50 for a referral. Did not receive it. Sent an email to customer support. No response. This one is 2 months in the making.