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ImranMelbourne
- 2 reviews
Professional and timely
In start I got contacted by Kash and initial communications happened e-g information gathering. After finding the right product, I mainly dealt with Crystal all the way through to settlement. Crystal was very helpful and always available for any questions that I might have. As I was a first home buyer and needed help in every way, Crystal was able to provide friendly guidance in matters that were not directly related to the loan. I recommend UNO homeloans to anyone. As a general rule, make sure you provide all your information and ask as many questions as you have to make sure you get the best deal available.
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Kelly PascoeGreater Melbourne (Outer), VIC
Amazing Service
Crystal was Amazing very helpful with our refinance she would always answer my emails or phone calls promptly nothing was to much trouble and She was confident and able to answer all my questions, which I am very grateful for. I would highly recommend UNO home loans
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Professional
Amanda was very helpful and was patient when trying to contact me throughout a busy period. She was confident and able to answer all my questions, which I am very grateful for.
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CatmintGreater Melbourne (Metropolitan), VIC
- 2 reviews
Fantastic Customer Service and Patience
Recently refinanced through Uno, Tiffany assisted us with the process and was extremely patient with us as it took some time for us to get ourselves and paperwork organised. We are now paying almost $500 less a month on our homeloan! Can't recommend them enough. Thanks so much Tiffany and Germain.
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Maree T.South-Eastern Region, NSW
Fantastic People to Deal with!
Amanda and Joanne could not have been more helpful. I had a million and one questions and nothing was a problem. They would always answer my emails or phone calls promptly. No unexpected costs and an awesome rate. I would highly recommend UNO home loans.
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Brenda BrightSouth East Queensland, QLD
- Verified customer
Wish I had known about UNO Homes Loans years ago
The experience of dealing with UNO was absolutely stress free. They are really experienced at finance. The Customer service was excellent, no unexpected costs occurred and the rate for the loan was fantastic
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Review collected in partnership with Uno Home Loans
Fantastic service
Kash and Crystal were both extremely attentive and helpful throughout the entire process. All costs were explained thoroughly and I was stepped through the entire process. Couldnt recommended them more highly
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aussieexpatrefiSydney, NSW
- Verified customer
Non resident Australian refinancing
Satisfied with the service and the level of communication throughout the process. As a non resident Australian, Uno was a good partner for me as I sought to refinance my home loan. Kash did a great job researching the market for me and eventually finding a product which saves me a few hundred dollars each month. He then hand over to Crystal, who did an excellent job of helping me through the documentation process (frequent updates and friendly emails) and we finally settled the transaction some six or seven month after starting.
As a note to ...Read more
non resident refinancing applicants, please note that the required documents are onerous to gather (what I see as an invasive level of information seeking in the name of diligence) - I ended up needing to withdraw my application and resume the process when I had more time to collect everything. But the team was supportive through my slow plod to the finish line. Based on my experience, I would recommend Uno to other non resident citizens seeking re-financing options.Similar opinion? Write a review on ieatwords.com.au!
Bert Forbes
- 4 reviews
Fast, friendly and efficient service!
Uno Home Loans made the process of re-financing our home very easy! The staff are super friendly, really knowledgable and helpful. If you're thinking of a first-time home loan or re-financing, I'd recommend giving them a go. You won't be dissapointed!
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Thank you, for making the difficult process of getting a good home loan so much easier!
When applying for a home loan and you need assistance to be guided through all the hoops required, we can certainly recommend Uno Home Loans. Stephen and Crystal were brilliant from the very start. Their friendly manner and response times were excellent and their guidance and advice, invaluable. They were able to secure us a very good rate for this loan. Our loan had some additional challenges, and both Stephen and Crystal went above and beyond with their assistance, which was greatly appreciated. We would like to really thank both Stephen and Crystal for their wonderful support through this process.
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Muhammad BariSydney, NSW
- Verified customer
Uno always give best advise
The customer service officer Paul was magnificent. He was relaxed, honest and took on the task perfectly to get me a much cheaper loan rate with my bank. Uno always give best advise in my case when i was not able to manage initial deposit. I follow their advise and secure land and i will definitely go again to Uno for securing construction loan.
I'm recommending Uno to everybody who has had a bad experience with other brokers or banks.
Thankyou Paul & Tiffany you guys have really helped me
Once again I'm using Uno again in the near future. Well done and wish everyone at Uno a successful future.
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Review collected in partnership with Uno Home Loans
The reviewer stated that an incentive was offered for this review
AlexandraGreater Melbourne (Metropolitan), VIC
Better rate health check on mortgage
Rachel was knowledgeable and advised me on several options so l could tailor my mortgage payments to what suited me definitely invested in my satisfaction with the end result being great for me
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joccmcjpSydney Surrounds, NSW
Great advice at the right time
Jason uno Home Loans was just the right person to speak with, at the right time. I am Big 4 customer and was looking a lower rate for a small home loan. Jason suggested I approach my branch. To my surprise, I received a .72% cut in my rate for the duration of the loan.
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GiuliettaSouthern and Hills, SA
- 2 reviews
Uno exceeded my expectations.
The customer service officer Tom was magnificent. He was relaxed, honest and took on the task perfectly to get me a much cheaper loan rate with my bank. I couldn't believe it took less than a week and he was the best person to speak to. He reassured me that all would be done and honestly I'm recommending Uno to everybody who has had a bad experience with other brokers or banks.
Never in my wildest dreams during difficult times did I believe this was possible.
Thankyou Tom you have really helped me and Uno need people like Tom who understa...Read more
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The reviewer stated that an incentive was offered for this review
Carol B
- 2 reviews
UNO home loans
Remonda from UNO home loans has been so supportive when it came to me wanting to refinance. She was there to assist every step of the way. That's great Customer Service.
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EMGPerth, WA
Exceptional service!
Exceptional service; supported every step of the way. Communication worked well, and there is always someone on the end of the phone when you need them. Costs were made clear and paperwork was updated promptly when required.
Very, very satisfied with the rate I received for the loan. It has made a massive difference
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JourdanCentral Highlands and Goldfields, VIC
Construction home loan
Easy to complete when you work full time and find it hard to get time off work, online/ email and some phone calls made it easy to complete whole process of application and construction of our home. Would use uno again, remonda helped us a lot during the construction period of our home and tian was also good in the application process.
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GrahamSydney, NSW
- 2 reviews
- Verified customer
Outstanding service. Great loan.
The team at Uno were professional, courteous and helpful. They found me the right loan for a new investment property and kept me informed right through the process to settlement.
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Review collected in partnership with Uno Home Loans
Christine Mitias
- 2 reviews
- 1 like
Such wonderful service
My Husband and I have gone with Uno for our homeloan and as first home buyers dealing with Akin and Carol has been amazing. They are both prepared to answer our questions at any time, very knowledgeable and just make the whole process stress free.
we got our homeloan approval in a very decent amount of time because they worked tirelessly for us. Highly recommended!!!
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MilesGreater Melbourne (Outer), VIC
Outstanding Customer Service
I spoke with Thomas (Tom) to look at re-financing our home loan as our variable loan was at a punishing 4.65%. He walked me through what they could offer and explained to me it would actually be much more beneficial for us to re-finance with our current provider than getting another loan through Uno. Tom sent me a template to help me negotiate with our provider, and we are now on a much more affordable 2.98% loan.
Uno obviously haven't received any commissions or fees for helping us with the above, but they have certainly acquired a loyal customer. Will definitely contact them again in a few years when time to refinance again! Thank you Tom and Uno!!
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Questions & Answers
sharonasked
so my name is attached to 2 properties i am not on any of the the loans however i am a guarantor for 1 of them which the person who im guarantor for is willing to be a guarantor for me, the only deposit i have is $5000 i have been full time employed for the past 12 or so months with an annual income of approx $60,000 i do have a car loan and a $5000 credit card my question is can you help me secure a home loan ??
kind regard
No answers
Alex D.asked
Weve just cash out refinance our home 6 months ago. Can we move to another Lender so we can consolidate our debt or we need to wait for sometimes?
1 answer
Vincent T.Uno Home Loans
Hi Alex
Thank you for your query, Please email Chris on [email protected] and she will organise one of our Senior Brokers to contact you to discuss in more detail. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you.
Many thanks
Vincent
Sunny M.asked
Hi I'm looking to buy an investment property in Queensland around 400k or under with 5-8% deposit. It could be combined vacant land and then construction. I'm single and I've a stable full-time work with gross 110k pa. Can I get a loan?
1 answer
Vincent T.Uno Home Loans
Hi Sunny
Thanks very much for your inquiry and apologies for the delay. Please email me at [email protected] and I'll have one of my Team members get straight on to it for you. At a glance it looks positive, however, we'd need to understand a little more about your situation. Looking forward to hearing from you. Thanks Chris
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