??!

Reviews

2.2

244 reviews
5
(64)
4
(7)
3
(5)
2
(11)
1
(157)
  • Product Quality
    2.4 (52)
  • Return Claim MadeYes (7) · No (46)
  • Customer Service
    2.3 (55)
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Reviewer Photos & Videos

Furious AGL customer

Furious AGL customerSydney

  • 2 reviews
  • 2 likes

Buyer Beware - Amarok Or Amalemon

published
Customer Service
Product Quality
Store LocationWestpoint Autos Volkswagen Indooroopilly
Nuts

NutsMelbourne

  • 4 reviews
  • 2 likes

The honeymoon ends the moment your warranty does with VW and it's dealers!!!

published
Customer Service
Product Quality
Nicholas K.

Nicholas K.Greater Melbourne (Inner), VIC

Perfect service

published

From the get go my used car dealer Noel Price was straight forward and re assuring and extra professional about the sale of the car. We where able to come to an agreement that we where both happy with and I received the perfect car and sold as it was brand new. I couldnt have paid for better service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRingwood Volkswagen
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Great Service

published

Just like to thank Frank and Ben for there incredible service and attention to detail with a small electrical fault with my New Amarok . Had me in sorted in 15 minutes.



Thanks Waverley Volkswagen

Customer Service
Product Quality
Return Claim MadeYes
GlobalRoamer333

GlobalRoamer333New South Wales

  • 5 reviews
  • 1 like

The price might be 'premium' but the service is not (Wodonga Volkswagen)

published

One of the most difficult aspects of owning a car like a Volkswagen when living outside of a major regional centre, is being basically locked into having only one available service agent. In the case of Wodonga Volkswagen, whilst the price might be 'premium' the service is not. They never properly explain non-routine work that they say needs doing, or take/show photos of underneath the car, or put it up on a hoist so that you can see what they are talking about. When a physical repair is going to cost over $1,000, that is certain,y not an unreasonable expectation. i.e. Don't treat the customer like a witless idiot.

Customer Service
Product Quality
Store LocationWodonga
phil

philGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

great service

published

Took my car to Volkwagen Essendon for a routine airbag replacement. Was book in on the spot. Natalie the customer service person was very friendly and professional. Was text when the car was ready. Picked up my car was washed and vacummed as well. Great service guys. well done

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEssendon
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Lionel10

Lionel10Sydney, NSW

  • 8 reviews
  • 4 likes

Volkswagen Liverpool

published

Bought a vehicle from this dealer, suppose to get a detail, but detail was only a half wash and half vacuum. Dealer also did’nt put on 3 months rego, as promised and signed for.had to put on full rego, since rego expired Stay away from this dealer, shifty and untrustworthy dealership

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVolkswagen Liverpool
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Tel

TelPerth, WA

  • 2 reviews

Vw Golf R Special edition

published

9 months old, been with VW Wangara dealer 2 months, 5 major repairs, want a refund offered 2 free services. No communication unless I initiate, terrible company and VW useless

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVW Wangara
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Not Happy

published

Issues with gearbox on 2014/2015 Golf, a long term ongoing problem for VW, multi thousands of cars recalled. Dropped my car at VW Osborne Park W.A for assessment, car been there week now, all I get is awaiting a response from VW, ok expected but no offer of a replacement vehicle, very inconvenient.

Customer Service
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AD R.

AD R.Greater Melbourne (Outer), VIC

Worst ever dealership - VW Ringwood

published

New car experience was a nightmare.
Brand new Golf GTI was anything but brand new, after 5 trips back to the dealership to have various issues rectified. Still have issues with the leather seat and an interior globe has blown. And after several requests the dealer principal could not even call me to explain why the service department manager Harry was so rude on the last visit and ignored my concerns. As a life long VW customer I would strongly recommend to stay away from this dealership.

Customer Service
Product Quality
Return Claim MadeNo
Dejan

DejanGreater Melbourne (Outer), VIC

  • 11 reviews
  • Verified customer

Not happy

published

Volkswagen Berwick victoria
Had very bad experience with them.
Recently I had my airbag recall done with them, had appointment 7:30am, i come 7:25 am walk in there and guy started going of his head yelling “get out “and wait till the boom gates go up.
There is no need to speak with people like that!
Will not be going there again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVolkswagen Berwick
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Peter O.

Peter O.Greater Melbourne (Inner), VIC

New Tiguan from South Yarra VW

published

Very happy with car and in particular the service provided by Robert Sultana. At all times Robert was professional, open and transparent with all details of the vehicle and the sales process. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Yarra VW
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South Yarra VW - Great Service, we love our new Tiguan!!

published

Robert Sultana, at Sth Yarra VW, was recommended to us as we looked at purchasing a new car for our family. We had already done our own research on the 2022 Tiguan and after a test drive with Robert we looked at pricing and upgrade options. There was no pressure to upgrade from Robert just his knowledge of the car and what was available to us. After some negotiation we settled on a model & price. From there everything moved really quickly and we were picking up our new Tiguan before we knew it. We've contacted Robert on a couple of occasions since buying the car and he has been more than happy to assist us. We are so pleased with our purchase and have no hesitation in recommending Robert Sultana and South Yarra VW. Thanks again Robert!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Yarra Volkswagon
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Brad Roberts

Brad RobertsGreater Melbourne (Outer), VIC

Very friendly

published

I called in to see the new Touareg and the team could not be more friendly, no pressure, happy to drive the car with me and show me how everything works.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBeachside Volkswagen
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Dave

DaveGreater Melbourne (Outer), VIC

  • 6 reviews
  • 2 likes

Berwick Volkswagen - The Best Dealership

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBerwick Volkswagen
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Wendy Tucker

Wendy TuckerGreater Melbourne (Inner), VIC

Amazing Service and we love the car!!

published

We recently purchased a Golf Highline. The entire experience was made easy and fun by our salesperson Robert Sultana. He was extremely knowledgeable about the vehicle, professional and just a really nice guy. I hate buying cars but thanks to Robert this time around was a pleasure. Thanks Robert!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Yarra
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Extremely Happy

published

Just purchased a new Golf..... and so far I cannot fault the car or the service from South Yarra VW and Robert Sultana in particular. Robert was very professional, but also very personable and easy to deal with during negotiations. My experience with this dealership has been faultless - very accommodating regarding pick up and took the time (long time) to make sure I understood the vehicle and all its functions. So far so great. Thank you Robert.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouth Yarra Vw
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Grumpy

GrumpySouth East Queensland, QLD

  • 3 reviews
  • 2 likes

Money for Nothing! Treated badly by Norris VW...

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorris Volkswagen, Kedron, QLD
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VW Customer no more

VW Customer no moreGreater Melbourne (Outer), VIC

Worst service ever Ringwood VW

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationRingwood VW
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SHWETA

SHWETAPerth, WA

  • 3 reviews
  • 1 like

Worst customer service ever (Andew)

published

Went to Melville Volkswagen to buy brand new van,
Didn’t show me any demo of car
Not even offered to sit
No professionalism or respect .
Looks like he thought I’m doin winDow shopping
Went next door and bought from Hyundai .

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelville Volkswagen
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Page 2 of 13
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Questions & Answers

otzi

otziasked

Can anyone suggest a competent service place for new Crafter (4motion). In Melbourne. I am quite fearful re above reviews but there is no other vehicle to match and I wonder if new factory to build might offer a better product. Am I a dreamer?

3 answers
Dave
Dave

I'm sorry, whilst Berwick VW seem to very excellent in the sales area, we haven't had the car long enough to test the service department.

Jane D.
Jane D.

VW Berwick nearly literally killed me, had my car serviced by them every 3 months, they were consistently telling me they had checked/replaced my brake pads, then less than 1 week after the last service I let them do, I put my foot on the brake and the car kept going, horrible metallic sound, had it checked by a third party, all brake calipers were metal on metal, cost $1600 to fix. AVOID!

otzi
otzi

That's what I was fearful of. Thanks for the input.

Helga

Helgaasked

Why doesn't VW have a Cherry Red Caddy TSI 220 available any where in Australia? To have to order something four months or more in advance is ridiculous. My dealer in Hervey Bay couldn't even show me a metal sample of the colour. You're colour range on the face book features Cherry Red. I'm very disappointed. All that is available in Queensland I've been told is the Caddy TSI 220 auto petrol is black,silver or white.
Yours,
Helga Becker.

1 answer
Fired Up
Fired Up

Only VW can answer obviously

xylophonens

xylophonensasked

We bought a petrol VW Tiguan model 2009 with 106000 km from a dealer near Liverpool. From the day they sold it we had no end of problems and it keeps going into safety mode despite numerous repairs. They would not fix it properly to take it back. This has been going on for 2 years now and enough is enough. I look forward to expert advice. Any ideas?

3 answers
JEN
JEN

You need to bite the bullet and get rid of it, allalrernatively you can go to the CEO and request intervention.

Alister
Alister

I have lodged a claim with VCAT for unconscionable conduct as they don't want to respond to my queries or own up the failures of their staff

xylophonens
xylophonens

We are trying to get rid of it but on that day it went into Safety mode again and they returned it!

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