George was fantastic and spent all the time we needed, showing us the car and its features. No question was a problem. Even included coffee!!!! Great service. We are very happy.

Had my Golf booked in for a service and asked the service man to check the sunroof for water ingression just to be told $200 "to look at it." Three months later driving under torrential rain on the busy Brisbane M1, the so called "Golf" lost power and came to a complete stop. Towed to a service center, another shocking news, timing belt snapped damaging pistons, valves, rings and the lot. Three days later it's my fault and I have to pay $5,450 to have it fixed. Avoid like the plague.

This is my second review, first one being the purchase of the car.

This relates to an issue with the car keys. Jaclyn from Service department and Steven whom I purchased the car from has been flexible allowing me to drop off and pick up the car on a Saturday and for fixing up the issue quickly and at no cost from me. So thank you for being genuine and helpful.

I contacted Doncaster VW just to try and book in a 60,000 Klm service.
You'd think this would quite simple and relatively straightforward - well NO I called them on 6 seperate occasions.
Finally gave up and booked the car in elsewhere.

In short, they have a terrible customer service culture - particulary at this dealership.

Let’s just start off by saying that VW’s 2.2 star average is way over the top, this company is nothing short of a disappointment.

On 1/1/19 my Touareg broke down 200km from home and I am still yet to get an answer on what is going on despite numerous calls to the dealer (who told me I wasn’t a priority as they already have jobs booked in and that they were waiting on VW Australia). I now don’t have a car that can do what this one was supposed to do nor do I have any solution to the problem. I can’t beleive that this company could be so incompetent.

In short don’t buy a VW because if something goes wrong you are screwed and they really do not care about their customers.

I have a volkswagon golf - the Mechatronic part went in it and $2000 dollars later, terrible terrible service and 3 weeks later I still have no part and no car - I cannot say this enough - do not buy one and please do not buy a brand of car that has anything to do with Ford, Land Rover, Jeep or Volkswagon, they do not stock parts in Australia. The staff are incompetent and far from helpful.

I recently broke down once again in my 2017 Amarok that I purchased new. When I went tweed heads Volkswagen to get the problem fixed and they advised me that they couldn’t fix the problem till it broke down again even know the roadside assist person had advised the fault.
Shocking service from Volkswagen once again.

Two days after getting the car back it has now broken down stain after faulty workmanship or parts.

This car dealership should renamed to No Action Talk Only. Customer care and service is non-existence, keeping making up excuses with a fault in my car which is still under warranty but wont take any actions to listen to the customers. All they care about meeting monthly revenue KPI's and gives zero care about their customers. Very disappointing and terrible with service - Life's too short to be dealing with them - Avoid them!

So my new golf R has a malfunction in the seat electronics and I was advised it will be a few weeks for the part to come in. ( service guy here is sooo quiet and so difficult to understand - how on earth is this not complained about ) a few weeks pass and I call and get the service receptionist who is so rude !! Service manager is in “training” and will get back to me by the end of week. Reading the other reviews here, makes me believe I won’t be getting that call.
This is my 3rd new golf - there won’t be a 4th!!!

I put a claim in in to get leather repair on my arm rest 6months ago, rang 15 time still waiting for someone to call me. From the manager (which I was told he is a very busy man) to service manager and the list go's on. I have been from 2 goldcoast vw service centres to Springwood same response must be in there training, take there cash and do not respond to phone calls they will get sick of ringing. Well it's just about time to upgrade my car very interested in v6 amarock but I not going through the fights and arguments any more. I have to say people the cars are great very happy I have a eos convertible and a new beetle but the customer service is terrible. So sorry VW life to short to put up with bad service Ford Ranger looking good.

Bought a car almost two and a half months ago, one of the headrest was missing. They promised they will get me one, but never did. Rang almost every week since then and every time I rang someone promises that they will get back to me but never does. Power steering pipe was leaking, they replaced with a dodgy one. Highly recommend to avoid this place.

I love my new Volkeswagen. Great service, salesman Michael was very pleasant and obliging. I like the very solid and safe feeling when driving the car.

Not reliable at all. Save yourself some headache.
Stay away from this guys..
Had a really bad experience buying a crafter van. Took ages to get to my place, more then one month.

Went to look at used car, offered 3500 grand below asking however they couldn't be bothered engaging us in a negotiation...they said 'we weren't even in the ball park' and the salesperson walked off without even saying goodbye or thanks for your time or giving us an indication of what they were looking for price wise... We left amazed and considered ourselves lucky if this is how they treat you even before you hand over your money... We were cash buyers and luckily found a great car the next day of which we paid considerably more than they were asking...its all about relationship building folks.!!!. Thanks Kia for alerting us to your dealerships shoddy level of professionalism...