Mechatronic In Polo 2014 VW failed. VW not interested in fixing. Despite there was a recall on 2009 to 2013 models. Problem with the mechatronic obviously not resolved. Not good enough.

10 times into dealer for same issue. They have replaced multiple parts and still not fixed. Volkswagen customer experience ambassadors regularly lie to me and now they are claiming for the second time the car is fixed when it isn’t and their technicians have had it fault with them in the car

The old model Tiguan 2012 - 2017 have been fitted with a slump that isn't reinforced, this will cost you around $950 to fix. For a European car I would have expected the car to have high standards on all parts, but it doesn't and who know what else is a cheap part in the car, makes you question Volkswagen.

July 18th 2022 Update: Cheap parts in the cars

Beware Volkswagen use cheap parts in their cars, they don’t last and they will claim it’s wear and tear. I have had a Toyota Corolla, Subaru Impreza and didn’t have any issues and had them for years longer and no parts needed to be replaced. Basically after 50,000km you will need to replace most things which will cost $1000 for each part. Do yourself a favour and don’t buy a Volkswagen

Bought a 2010 Tiguan and the sunroof started to leak. Took it to Northshore VW in Artarmon Sydney. They charged $1500 + to repair and when I enquired about the warranty on this particular fix they said "2 years". Fast forward about 18 months and the roof starts to leak again. I take the car back & they tell me that because I had not had the car serviced with them in the interim, the warranty of 2 years was "void". Very disappointed in 1) the roof leaking - avoid buying any VW with a sunroof as they regularly have problems & 2) Northshore VW in Sydney are in my opinion expensive and unreliable as far as any "warranty" they offer.
You call them and are put on hold indefinitely & then they hang up on you. Appalling service.

Stopped dead twice in traffic but apparently that was ok. Turbo catalytic blah blah $31k car I spent over $10k after warranty and ended up trading in for $5k. After 5 years hope you are rich to by a German car too tricked up an built in a third world country annoyed and the irony when I first went back to the dealership my salesperson laughed and said “we sold you a lemon”. Lesson learnt hope I help others

100% do not recommend buying a VW. Especially from Wangara. Devastated I didn't listen to the bad reviews I read before I went there. From the lying sales team to the dodgy mechanics and management. Covering up faults from day 1. I was told my 2018 new polo beats car was starting shaky because the weather was cold in September after constantly taking it back 3 times they finally replaced 3 fuel injectors. The car still didn't drive right and I was constantly told it was fine even though the cars engine turned off and the steering wheel and breaks lock whilst the car still moves!!!! They still have my car because it's not road worthy and they are in denial. Disgusting company and service. AVOID!!!

Did our service at Keystar Kippa Ring. They quoted us the exact cost for the service.
Was offered complimentary car wash. Highly recommended. Wolfgang, the Service
Adviser was totally professional, courteous towards his customers. Will definitely go
back for our next service.

Went to Traralgon Volkswagen and was greeted with kindness and excellent attention. Dathan is a fine example of a young man with a lot ambition and expresses a fine to detail and passion to his job witch Volkswagen should be proud of and i can only say which can only come with years with them. Bernie sat us down and and explained all the ins and outs and expressed a comfortable experience with my wife and i. The coffee pot was burning and the treatment me and my wife experienced was exceptional. On pick up of our new polo Dathan overseed by his impeccable manager walked us through our new Volkswagen and we left without a worry in our minds. Thank you to the team at Traralgon Volkswagen we will be back!

I’m honestly not even going to begin. I’ve had 18months of the most phenomonially horrendous customer service I could have ever imagined existed. Even today, it’s hard to believe a company can run in this manner. Mind you, this is for three different dealerships and countless customer service members via VW Australia over an 18 months period. I am also not the type to complain. I will never touch another VW product ever again.

Claimed a white phone charging cord with broken pins was found in my car and that was why I was having charging issues. I don't own a white charging cord...my samsung has a black one which is in pristine condition. It turns out the phone wasnt charging because the infotainment unit was turned off. NO apology for fasely accusing me of using a faulty cord which it turns out was left in my car by allegedly anoher serviceman. Outcome: We are sorry.....bye!

great honest service did what they said they would
Stuart was excellent to deal honest and very informative

all staff were great theo in finance was also great to deal with made things easy for me

George was fantastic and spent all the time we needed, showing us the car and its features. No question was a problem. Even included coffee!!!! Great service. We are very happy.

Had my Golf booked in for a service and asked the service man to check the sunroof for water ingression just to be told $200 "to look at it." Three months later driving under torrential rain on the busy Brisbane M1, the so called "Golf" lost power and came to a complete stop. Towed to a service center, another shocking news, timing belt snapped damaging pistons, valves, rings and the lot. Three days later it's my fault and I have to pay $5,450 to have it fixed. Avoid like the plague.

This is my second review, first one being the purchase of the car.

This relates to an issue with the car keys. Jaclyn from Service department and Steven whom I purchased the car from has been flexible allowing me to drop off and pick up the car on a Saturday and for fixing up the issue quickly and at no cost from me. So thank you for being genuine and helpful.

I contacted Doncaster VW just to try and book in a 60,000 Klm service.
You'd think this would quite simple and relatively straightforward - well NO I called them on 6 seperate occasions.
Finally gave up and booked the car in elsewhere.

In short, they have a terrible customer service culture - particulary at this dealership.

Let’s just start off by saying that VW’s 2.2 star average is way over the top, this company is nothing short of a disappointment.

On 1/1/19 my Touareg broke down 200km from home and I am still yet to get an answer on what is going on despite numerous calls to the dealer (who told me I wasn’t a priority as they already have jobs booked in and that they were waiting on VW Australia). I now don’t have a car that can do what this one was supposed to do nor do I have any solution to the problem. I can’t beleive that this company could be so incompetent.

In short don’t buy a VW because if something goes wrong you are screwed and they really do not care about their customers.