As of February 11th 2022, Webb & Brown-Neaves is offering each reviewer a $50 Gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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ZJTPerth
- Verified customer
Professional Quality Safe Builder
Feel secure in your choice of builder with Webb & Browne-Neaves. Quality and workmanship of the build was excellent and any issues were resolved quickly.
Our building and design consultant Cleve went above and beyond to design our dream home and assisted us throughout the whole process.
Our site manager Andrew was professional, honest and punctual. Finally, our client liaisons Emma and Janine were also very helpful in resolving any issues that arose promptly and with the utmost integrity.
These individuals truly are a credit to the Webb & Browne-Neaves team.
1 comment
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Andrew L.Perth
- Verified customer
Good Professional Builder
Workmanship and build quality was good. Their process was extremely fined tuned and reflects the experience of a seasoned builder. I spent about 10 months during the construction phase working with the Site Manager (Andrew Foster) and Client Liaison (Mia Read); their service and ability in assisting us through the process and dealing with any issues that arises were exemplary.
1 comment
Webb B.Webb & Brown-Neaves
Hi Andrew thank you very much for taking the time to write a review. We're thrilled to hear of your positive experience building with us and particularly with Andrew and Mia. Warm regards, the team at Webb & Brown-Neaves.
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JPYPerth
- Verified customer
Fantastic experience for first time building!!
Being the first time we've built, we expected the process to be hard-work and stressful but building with Webb & Brown-Neaves was a breeze!!
The service from our client liaison and site supervisor was fantastic, the quality of workmanship spot-on, we had communication every step of the way and everything delivered to the time-frame that we were given. The house is just what we hoped for. All that's missing is those million-dollar ocean views!
We'd happily recommend to anyone and everyone!!
1 comment
Webb B.Webb & Brown-Neaves
Hi JPY we are so very delighted to hear of your positive experience building with us and also with your client liaison and site supervisor. We hope you enjoy your beautiful new home for many happy years to come! From the team at Webb & Brown-Neaves.
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- Verified customer
W&BN - exceptional quality with a focus on you!
Building our individually designed home with WBN has been a good experience, and is dependent upon the calibre of the people. We are very happy with the final product (even with the last little things to be completed!) The workmanship is outstanding and the tradesmen were all clean, tidy, on time and listened to any concerns we had and responded as best they could straight away. We had a fabulous customer liaison manager who was unflappable and always found solutions for our issues. The only disappointment was that we had three building sup...Read more
ervisors through the process, which meant things got missed between the people. Our final site supervisor has been fantastic though as he has also worked hard to find solutions to all the odd issues that have arisen. Friendly, helpful and responsive staff with quality of output always top of mind - that is Webb & Brown-Neaves.1 comment
Webb B.Webb & Brown-Neaves
Hi Vanessa we really appreciate you taking the time to write a review, thank you. We are so glad that you had such a positive experience with us and thank you for your understanding and patience with ... Read more
working with different supervisors, we know that is certainly not ideal and would have been frustrating. We are so pleased that you are happy with the final product too - we hope you enjoy your beautiful new home! Warm regards, the Webb & Brown-Neaves team.Similar opinion? Write a review on ieatwords.com.au!
PushpaPerth
- Verified customer
Quality And Service Of W & B Are Second To None!!!
We had an amazing building experience with W & B. The quality and the workmanship of our dream home is unique in style and design. We were pleasantly surprised by the timeline guaranteed and maintained in handover. We have no words to describe the personal interest and the client satisfaction provided by the construction manager and his team during construction. Even 6 months after hand over the support and the service provided to us by the client liaison officer and the maintenance supervisor are fantastic. We take this opportunity to thank the entire team of W & B!!!
1 comment
Webb B.Webb & Brown-Neaves
Hi Pushpa, thank you so much for taking the time to write a review. Our team is delighted to hear that you had such an amazing experience building with us and hope you enjoy your beautiful home for ma... Read more
ny years to come! Warm regards, the Webb & Brown-Neaves team.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
True to their excellent reputation
We are very happy with our new individually designed home. When selecting a builder for our block near the beach, we looked for a company with a good track record in design & construction without being overly expensive. This project was a real collaboration between ourselves and WBN which required very good communication and a high level of trust. The workmanship and site management were excellent (thanks Peter) and necessary design changes were accommodated. Throughout the process, we found their customer liaison to be friendly, helpful, responsive and reliable. We can thoroughly recommend this builder.
1 comment
Webb B.Webb & Brown-Neaves
Hi Kiesha, we are very grateful to you for your lovely review. It's wonderful to hear that you felt there was good collaboration, thank you for choosing us to build your new home - we hope you love it! Warm regards, the Webb & Brown-Neaves team.
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JessPerth
- Verified customer
Webb & Brown-Neaves Home Builder
Working with Webb & Brown-Neaves now for almost 2 years on the Grand Prize show homes for the MS Mega Home Lottery has always been an exciting and great experience.
Every home designed, built, and decorated only to impress, and our supporters always give us amazing feedback on every home being so stunning and inviting.
The homes are always built with the best quality and stunning features!
The show homes need to be built within a tight timeline, and Webb & Brown-Neaves never let us down and meet our deadline for build completion. ...Read more
Customer service is always helpful and accommodating. The most recent home built is just another build to add to the list of exceptional service and product from Webb & Brown-Neaves. The home is stunning inside and out, and we're so excited to launch the home as the grand prize for the next MS Mega Home Lottery!1 comment
Webb B.Webb & Brown-Neaves
Hi Jess what a lovely review, thank you so much. We are very proud to work with MS Mega Home Lottery and delighted that you are pleased with the quality and features of our homes. Warm regards, the Webb & Brown-Neaves team.
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Happy Homeowner
This was our second build with WBN and like the first home we are very happy, and delighted to offer a glowing review.
The initial sales process with Jeff Hitchens was smooth and hassle free with the design team responding quickly to design changes prior to contract sign off. Mark Murphy in prestart made sure nothing was missed in selecting colours and products with plenty of options to ensure the budget was kept under control.
During the build process both Peter Meek the construction manager and Emma Veen the client liaison were fantastic ...Read more
1 comment
Webb B.Webb & Brown-Neaves
Hi Bradek3788
Thank you so much for taking the time to write a review. We are beyond thrilled to hear that you had such a fantastic experience from sales right through to post build. We look forward ... Read more
to working with you, should you decide to build again. Warm regards, the Webb & Brown-Neaves team.Similar opinion? Write a review on ieatwords.com.au!
MiriamPerth
- 2 reviews
- 3 likes
- Verified customer
Service and quality that greatly exceeded our expectations - highly recommend!
This was the second time that we have built a home; the first time with WBN. Suffice to say we will go back again! From the very first meeting with our sales consultant (Andrew McLoughlin) all our questions were answered and we were given really helpful tips and ways of saving money without sacrificing quality. We took a very long time choosing our design and the WBN team happily prepared design after design for us for a long time before we had made any commitment. The quality of the construction was well beyond what we have seen from any other...Read more
project builder and any issues were dealt with in a timely and easy manner by our site manager, Guy Damiano. Daniel Perris the operations manager was in close contact with us and I don't think we have ever received better service for any product or service we have purchased! We are so very happy with our home and the process that we can't wait to do it again!1 comment
Webb B.Webb & Brown-Neaves
Hi Miriam we are so pleased to hear of your wonderful experience with Webbies and with Andrew, Guy & Daniel. We are a design-driven business so its extremely important to us to get your design right. ... Read more
We hope you choose us for when you decide to build again. Enjoy your beautiful new home. The Webb & Brown-Neaves team.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Our perfect love nest
From the very start of our building journey with Webb & Brown Neaves we received fantastic customer service and friendly staff. The build was completed in a timely manner and we can see it is of high quality and finish.
We would recommend Webb & Brown-Neaves to anyone who is looking to build their dream home. We are very happy!
1 comment
Webb B.Webb & Brown-Neaves
Hi TeegyFraggy we are delighted to hear of your experience with us, thank you for posting a review. We hope you enjoy your love nest for many, many years to come. Renee.
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Dave Flynnperth
Dream Home
We had our Dream Home designed and built by the great team @ WBN and our consultant was the Great Kim Gartrell.We have been in our Home for over 2 years now and wouldnt change a thing.The process was made easy with the guidence of the team and once all the decisions were made it was handed over to construction .Peter Holland is a perfectionist and answered all our questions and kept us informed of the progress.In the end we got the Home we wanted finished to perfection on budget. The build time was critical for us as we were paying rent and mortgage. Webbies ticked all the boxes for us and even down to the final maintenance we are completely satisfied.I would build with them again anytime.
everything /service /design/QUALITY/the experience
1 comment
Webb B.Webb & Brown-Neaves
Hi Dave, Thanks for your feedback. We are so glad to hear how happy you are with your Webb & Brown-Neaves home and the build process with us. We hope your home brings you many years of happiness. Team WB.
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Expensive and mediocre
We chose WB because of their supposed reputation and were happy to pay the premium. Looking back the process was rushed through without consideration for our concerns and to this day six months later, we are still being blamed for coming up with faults which we should never have noticed. Put this together with a supervisor who never turned up and couldn't be bothered about issues we found and wanted fixed and that is alot of stress that you need to deal with. All I can say is get your act together and treat all your clients the way you seem to portray them as being treated in the media - people who pay good money for a decent job. And if you have internal issues don't blame it on us.
Design
You don't get what you pay for
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Terrible
overall we were very dissapointed with Webb & Brown Neaves and their standard of quality and workmanship. The process started out well with helful design and sales staff but the process fell apart once construction started. Like all project buildes, its more about volume than quality and reading the reviews on this website it sound like pot luck if you manage to come out of it with a decent home. We had a number of issues, some major, some minor, overall I found Webb & Brown Neaves would only come to the party once your turned up the pressure ...Read more
and threatened taking matters further. Maybe one reason why they claim to have minimul disputes in the Commission. Personally I'd save the money and go with a slaller company that was more committed to qulity and delivered value for money. I like my plan Overprices, lots of construction issues, badly supervised traded, didn't live up to its claimsSimilar opinion? Write a review on ieatwords.com.au!
Bad
I believe Webb & Brown Neaves have their designs right and match these with a high level of specifications. Where the whole process is let down is during construction. There was a lack of supervision during the building which is highligted by lots of mistakes and poor finishes. Friends who also built with Webb & Brown Neaves have recently been moved into a hotel and had their furnuture put in storage while the company sort out the mess with their ceilings and plastering. I guess this says that Webb & Brown Neaves are aware of issues the com...Read more
pany has with workmanship and quality standards. We had a number of workmanship issues, things installed incorrectly or wrong fittings used and the lack of customer relations by the supervisor and client liaison meant that the ownus was on us to have all these issues rectified. All in all we are reasonably satisfied with our home now. Next time we will not be contracting Webb & Brown Neaves however. I feel that we really did not receive what we paid for and what was sold to us as a quality home. Design and specifications. Supervisor, lack of customer relations during building process.Similar opinion? Write a review on ieatwords.com.au!
brennyAU
- 3 reviews
- 5 likes
Excellent
I never had a single major problem while building. If their post build support is as good I will be 100% satisfied.
Right from the start the whole team were very helpful. We had never built before and they made the whole process very painless and easy. Our sales consultant [name removed] helped us make adjustments to the plans in order to suit our needs. He checked to make sure the plans had no errors. Made suggestions that really helped us. We even added on a room at the back after he pointed out the great views we would have. It is scary when...Read more
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CcpAU
Interstate build without issues
We built with WBN when living in Sydney in 08/09, and found the whole experience easy. Pre start added about 10% extra cost to the original display home plan which we thought was reasonable. We had a great supervisor M. who used some common sense and initiative to fix minor problems with our plans without having to contact us. We moved back to Perth and found we had an issue with the frame of the front door and that was fixed. An independent house inspector we used for final inspection was so embarrassed to take our money that he only asked for...Read more
half the fee. We also had a good experience with the maintenance contractors they used for 6 month maintenance but we may have been lucky again with the handyman they sent us. The front door contractors took a few tries to fix our door and were not to the same standard as everyone else we dealt with. When we build again, we will be using WBN and only if we can get M. to supervise once more. Easy to work with, good quality, clean work site Higher costSimilar opinion? Write a review on ieatwords.com.au!
Bad
Overall I wasn't that impressed with Webb & Brown. Pretty typical of a project builder I guess though disappointing as they are not cheap. We had a number of issues, a lot have been sorted out after perseverance, I'm still trying to get others fixed.
Design, display homes.
Impersonal service, slack supervisor
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I have built with them twice and friends - not a drama. You are paying top dollar for their homes.
I have built with them twice and friends - not a drama. You are paying top dollar for their homes. If you dont want to spend or have that money - then why dont you look in your price range. Would highly recommended them!
Fantastic builders - from start to finish!
I have built with them twice and friends - not a drama. Fantastic builders!!!
Nothing. Value for money - money well spent!!
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foodey
- 4 reviews
Terrible
Nice homes but the quality is not there to finish it off. You would think they would have their display homes finished off properly as this is what people go by. When you are going to spend 400 thousand upwards you want the job done properly.
They are very quick to get back to you on questions and sending out information.
Looked at their display home, had leaks in the roof, cracked tiles in the shower, the finish was not up to scratch and this is a 4 year old house on DISPLAY.
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Terrible
I believe WBN are having internal issues and are not the quality company they used to be. Friends built with WBN and are finding it impossible to have cracked walls and ceilings repaired. My experience is of a builder with a near enough is good enough attitute, nothing like I was led to believe would be the case. Crooked walls, crooked ceilings, paving, leaking taps, damaged door and window frames, crooked tiling, and im sure their painter tries to save money by only doing a single coat where he can get away with it. Overall very dissapoine...Read more
d, a lot of wasted energy and stress trying to sort things out and when it all got too hard they just left me to deal with the trades direct. One of my works experiences. Thanks everyone for your honest feedback. At least I don't feel alone. Floor plan Poorly supervised trades, poor finishing, lack of customer serviceSimilar opinion? Write a review on ieatwords.com.au!
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Webb B.Webb & Brown-Neaves
Hi ZJT thank you so much for your kind review. We are delighted to hear of your positive experience with Cleve, Andrew, Emma and Janine. We hope you continue to enjoy your home more many years to come. Warm regards, the team at Webb & Brown-Neaves.