1Cover Travel Insurance Questions & Answers (page 3 of 17)

Hi Jerry, Unfortunately you have left it a little late. The demonstrations have been reported in the media for quite awhile now. Any new policies that have been purchased after 06 August do not cover any incidents related to the HKG demonstrations. Any policies that were purchased prior to 06 August, may have provisions to claim if they are impacted by the demonstrations. If you require further assistance, please contact call the centre or through our Chat system, Regards, Sophie

Hi Nancy, your mobile phone will be calculated based on any depreciated value. You will also need to provide a police report to verify your claim. If you have any further queries you can contact our centre either by phone or via Chat. Regards, Sophie

Hi Gayle, Sorry for the late response. Anything under $1000AUD, you need to pay and lodge a claim. Anything over this amount, then we take care of the costs, you just need to contact our Emergency team so that they can liaise with the medical team. Regards, Sophie

Hi Nic, Sorry for the late reply. We only cover cash up to $250 if it is stolen from you while you are in possession of the money. Regards, Sophie

Hi Switts, you would need to add on our cruise pack in order to have that portion of your trip covered, it includes more than just cover for medical and luggage expenses, check out our cruise page on our website for further details or call out friendly contact centre team on 1300 854 819, https://www.1cover.com.au/cruise-travel-insurance. Thank you, Sophie@1Cover

Hi Janice, If you purchase our cruise pack add-on there is a provision to claim for missed cruise departure. In regards to alcohol, it is a general exclusion under our policy if you are deemed to be intoxicated. There are lots of variables and each case is assessed based on its facts in accordance with the policy terms and conditions. We would apply the exclusion if it’s evident that the cause of the incident is directly attributable to intoxication of a policy holder. I hope this helps, if you have any further queries in regards to the policy you can contact our friendly contact centre team on 1300 854 819. Thank you, Sophie@1Cover

Hi Violet, we can provide cover for on board medical expenses and medical evacuation whilst you are travelling on a cruise by purchasing our Cruise Pack add-on, this also includes a number of other cruise specific benefits. Here is a link for further details about our cruise cover, https://www.1cover.com.au/cruise-travel-insurance/.
Thanks, Sophie@1Cover

Hi Kerrie, if you are Australian residents travelling overseas and plan to return to Australia within the next 12 months you may have the option to take out our Residents Already Overseas policy, https://www.1cover.com.au/already-abroad-travel-insurance/, if you have any queries in regards to the policy you can email our customer service team directly at [email protected]. Thanks Sophie@1Cover

Hi Samir, for a personalised quote you can either head to our website (www.1cover.com.au) or call our friendly contact centre team on 1300 854 819, they will be able to assist you further. Thank you, Sophie@1Cover

Hi CJ, we can offer cover for business travel and personal belongings, I would suggest giving our friendly contact centre team a call on 1300 854 819 to discuss your circumstances and receive a personalised quote. Sophie@1Cover

Hi Douglas, for minor aliments make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents and you can submit your claim once you get home. If your total cost of treatment will exceed $1,000 you, a member of your travelling party or family member MUST contact our medical assistance team as soon as possible. Our medical team will liaise with the treating hospital, and if you are covered, may provide written guarantees of payment for reasonable expenses (subject to your claim being approved). If you are covered and approved for medical evacuation, they will arrange this, if it’s deemed necessary. Thanks Sophie@1Cover

Hi Louise, you would need to disclose this pre-existing condition when getting a quote, this can be done either online or over the phone and we can provide you with an instant outcome as to whether we can provide cover or not. Thanks Sophie@1Cover