1Cover Travel Insurance Questions & Answers (page 4 of 17)

Hi Steve, our Rental Vehicle Excess benefit provides cover for the excess you are liable to pay if you have to make a claim on the car insurance you have with the hire company, we do not replace any aspect of car insurance. If you have any further queries in regards to the policy our friendly contact centre team will be happy to help, you can call them on 1300 126 837. Thanks Sophie@1Cover

Hi Gail, we provide medical cover whilst riding a motorcycle provided that you have your Australian issued motorcycle licence and the relevant licence to be riding legally in the country that you are in. If you have any further queries you can contact our customer care team on 1300 126 837. Thanks Sophie@1Cover

Hi Dawn, Our Comprehensive policy provides cover for Rental Vehicle Excess up to $5,000 as standard (with options to increase). This provides cover for the excess you are liable to pay if you have to make a claim on the car insurance you have with the hire company. It saves you from paying what is usually an additional daily fee to reduce or remove the rental excess. If you have any further queries regarding your policy you can contact our customer care team on 1300 126 837. Thanks Sophie@1Cover

Hi Mailiclarke, Our Comprehensive policy provides cover for Cancellation Fees and Lost deposits for claimable events such as injury and illness, under this section there is a provision to claim for tuition or course fees up to $2000. If you have any further queries you can contact our friendly customer service team on 1300 126 837. Sophie@1Cover

Hi Abdi, there is a provision for us to provide cover for pre-existing medical conditions on our policies, you would need to complete a medical assessment, this can be done either online or over the phone with a member of our team, if you have any further queries you can get a hold of us on 1300 126 837. Thanks Sophie@1Cover

Hi Kim, we provide a 24/7 emergency assistance line and all contact numbers are issued on your certificate of insurance. Our emergency assistance team are based in Auckland. Thanks Sophie@1Cover

Hello, we do cover visitors to Australia, however we do not cover pre-existing medical conditions unless it's a listed condition as an automatic cover. Unfortunately pregnancy is not a listed condition. Regards Sophie@1Cover

Hi, we would need to complete a quote with an assessment to give you a more accurate idea on whether we can provide cover and what the additional cost would be. You can contact our call centre on 1300 126 837 who are more than happy to assist. Thanks Sophie@1Cover

Hello, we cover medical expenses if they are more than $1000. All other claims need to be lodged with a receipt/document for processing. Thank you Sophie@1Cover

If your child is travelling with you on the policy and it's not due to a pre-existing medical condition (unless they have a condition that was declared and accepted on the policy), then you have provisions to claim for any cancellation fees and loss of deposits. Hope this helps. Let me know if you need further clarification. Thanks Sophie@1Cover

Hi Glen, You must hold a current Australian Drivers Licence to be covered for riding a scooter/motorcycle less than 50CC. If the scooter/motorcycle is more than 50CC, you will need to hold a current Australian Motorcycle Licence. Thanks Sophie@1Cover

Hello, Myopia is not considered a condition as a Compulsory disclosure, therefore you can choose to have this condition covered or not. This condition can be covered by completing our online medical assessment within a quote. Thank you Sophie@1Cover

Hi Darcy,
We are more than happy to assist with our Comprehensive policy which has no limit on age, unfortunately our Annual policy for multiple trips has a maximum age restriction of up to 64 years. Thank you Sophie@1Cover

Hi Pat, we offer cover for you medically whilst riding a motorcycle provided you have your Australian issued motorcycle licence and any other relevant licence (if required) to be riding legally in the country you are visiting. If you have an restrictions on your licence in Australia you will need to stick to these same restrictions whilst overseas. Thank you Sophie@1Cover