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Aussie Broadband NBN 50 (Standard Plus) Questions & Answers
7 questions from our users
Nick K.asked
I am about to Sign up with Aussie Broadband on a 50/20 plan. I am on FTTN. Anyone already with Aussie Broadband on FTTN with 50/20 plan?? If yes how is the speed that you are getting during peak hours (via Speedtest.net/Speakeasy.net)?
Would you recommend Aussie & this plan. I am in Hillside 3037 Victoria
Thanks
Nick
2 answers
Hey Nick. It depends on the quality of your copper wiring to the node and how far you are from that node. For example: I am 1.2km from the node and the quality of the copper is terrible. My maximum possible speed is 37mbps but it proved to be too unstable to use so I went back down to 25/5. :'(
Most modems can tell you what your maximum connection speed is to the node if you log in and check the advanced connection summary settings.
AussieBB have put their hand up and state they will NEVER allow their service to be affected by speed issues, even during peak times. But the internet in general is about 5mbps slower than usual right now with so many people at home.
I would highly recommend NOT using Speedtest.net as they promote services from providers, including Foxtel, Optus, etc so the tests are not reliable as they may be giving you false readings to try and sell you a plan with someone else.
Use Aussie's own speed test here: http://speed.aussiebroadband.com.au/. Or https://www.ozspeedtest.com.
Official RepAussie Broadband
Hi Nick, FTTN, is really dependent on your distance from the node. We will send you a test to let you know your line capabilities after sign up. You can also run the line test in our app after sign up as well. Unfortunately, we cannot guess it prior to those tests. Hope that helps -Mel
rajenfotoasked
Hi
I got nbn from another bis ISP,
Recently I got droputs, NBN Tech came and said internal wiring issue,
If I move to you guys, can you fix my internal wiring problem?
1 answer
Official RepAussie Broadband
Hi rajenfoto, no, unfortunately. I would recommend finding a licenced cabler to have a look at the internal cabling. Unfortunately, internal wiring is up to the homeowner or landlord to fix. Sorry we couldn't be of more help. -Mel
Rod T.asked
What is the cost of the nbn 50/20 with VoIP and a domain host for one email address
1 answer
Official RepAussie Broadband
Hi Rod, our sales team can assist with all of your questions over on our website livechat: https://www.aussiebroadband.com.au/ Cheers, Mel
rubywooasked
We've literally just had NBN50 Fixed Wireless installed this week, and we're a bit dismayed at the speeds we're seeing... our old ADSL was faster during peak times.
Has anyone on Fixed Wireless with this company ever seen 20Mbps or faster speeds at any time of the day?
Also, not sure it matters, but our house is 200m from the tower - it's literally three houses down.
3 answers
Official RepAussie Broadband
Fixed wireless rarely stays at nbn50 speeds as you share the bandwidth at the tower with everyone in your neighbourhood, regardless of their isp. It's at the tower that these slower speeds occur, before reaching the isp network (whether it's ours, telstra, optus, etc)
You can read more about it here: https://www.accc.gov.au/consumers/internet-landline-services/broadband-speeds/using-nbn-fixed-wireless
So if I never get, and will never get, above 20Mbps, is it worth dropping down from the NBN50 plan? I don't want to pay money for a service I am not receiving. It seems others using the same tower (but different ISP) are receiving much better speeds than us.
Official RepAussie Broadband
I would first recommend contacting our support team to troubleshoot to rule out any other problems with your service and to ensure it's not wifi related or antenna related, etc. Start there first as we may be able to help you get better speeds. Always worth troubleshooting. You can contact our team via a phone call or through your MyAussie or on our website's livechat. Cheers, Mel
grasshopperasked
hi, firstly I use my ISP email service . if I switch to AB what happens to my emails please ? also they are offereing $80 p/mth, unlimited at 50/20mbps /home ph unlimited nat-local-mobile calls/ free modem/ 12mth contract. can you pls tell me if you can match this ? thanks
1 answer
Official RepAussie Broadband
Hi Grasshopper, you will need to talk to your provider in terms of email service. There's usually a fee to keep the email service running after you cancel your internet, but you will need to speak to them.
Unfortunately, we do not price match. Sorry about that. Cheers, Mel
PaulaBasked
Hi, I signed up with you guys about a week ago, just wondering how long it takes for some one from NBN to connect and how long it takes for my fetch and modem
to be sent out.
4 answers
I had a preorder so had to wait for the date it would become life. Aussie sent model a week before and when it became live they texted me a date the NBN guy would come and connect things up. I did change the date, but everything went smoothly and it works well.
Official RepAussie Broadband
Connection times depend on nbn technician availiability (if first connecting to the nbn) and also service type. We ship Fetch and the modem differently depending on service type as well. Fetch is sent by courier and most of the time the modem is sent with it. We ship from 3840 Morwell, Victoria. Cheers.
Hi Janet, I have just spoken to one of yr reps, who answered all my questions, and was very helpful and polite.This is my first time signing up with broadband and Aussie BB has the BEST reviews so far. I have a appointment time now with NBN to get started. I hope the reviews speak for themselves and everything is smooth sailing. I will leave my own review with my personal experience when my internet is up and running. Thankyou for yr reply..PBeni
saso s.asked
i like to now about streaming after 7 pm not for youtube i like to now for iptv is any one got the iptv thanks
2 answers
Yes I have Iptv and at 7:30pm for a couple of hours all more, there is constant buffering. Related too there international network routing, which apparently is in the process of upgrades
thanks Daniel i am with mate comunication compani from 7-7.30 until 10-10.30 pm constantly buffering after 10 no buffering
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