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Caroline
- 3 reviews
Sleep at last!
After looking for a new mattress in the usual stores I went into Beds for Backs at Nunawading. Rick the salesman was amazing, he actually listened to my concerns and problems with my present mattress, explained the Beds for Backs systems starting from the base models, not the most expensive as most sales people do. I was given time to test my selection with no sales pressure from Rick. I returned to the store 2 weeks later to make my purchase, after only 3 nights on my new matress I now sleep through the night and I can feel substantial improve...Read more
ment in my chronic back pain. I cannot speak highly enough of Rick. His knowledge of the products and understanding of back problems, and determination to solve the problem is outstanding. I highly recommend Beds for Backs for there products and Rick for his outstanding knowledge and customer care.
1 comment
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Smara I.Greater Melbourne (Metropolitan), VIC
- Nunawading
- Verified customer
The service provided was above and beyond what was expected.
Although, we had a problem with an electric bed motor after a new bed head was installed, the service provided to replace motor was quick and friendly, and put my elderly mum at ease! Thanks Beds For Backs!
2 comments
Amazing bed! Soooo comfortable! Wonderful service!
Wal M.Beds for Backs
Smara I. We pride ourselves on our service levels and are pleased to hear that your mother has a "Sooo comfortable" bed.
Regards Wal Maguire CEO
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Lorri HGreater Melbourne (Inner), VIC
My perfect bed
I have just purchased the most comfortable bed I have ever slept in. Electric, queen size, box springs, made in Melbourne, very affordable price. Kevin gave wonderful personalised service, I cannot fault the advice and overall customer experience. Highly recommend you look here for the best beds ever
1 comment
Wal M.Beds for Backs
Lorri thank you for taking the time to place a review of your experience at Beds for Backs. A proper supportive bed will provide the best nights sleep to the most fastidious sleeper.
Regards Wal Maguire CEO
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CarmelGreater Melbourne (Outer), VIC
Expert knowledge and advice
We bought our mattress and base from Beds for Backs in Nunawading thirteen years ago. It has served us well, with some adjustments by Rick over those years. More recently, I have suffered from hip bursitis in both hips, so I contacted Rick to see if our base needed further adjusting. He recommended that a mattress topper could be the solution, and how right he was. Rick has excellent product knowledge, and nothing is too much trouble for him to make everything right. Thank you Rick.
1 comment
Wal M.Beds for Backs
Carmel a true ergonomic bed can always be adjusted to suit your needs and you are fortunate to have made such an investment years ago. Thank you for your comments.
Regards Wal Maguire CEO
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Replacement slat rubber
We bought a rubber bed 18 years ago and the rubber slat holders needed replacement. At the store the service was amazing. Rick bent over back wards to help us.
1 comment
Wal M.Beds for Backs
Keith we always look after our customers and appreciate you telling others of your experience with us.
Regards Wal Maguire CEO
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AnnaCGreater Melbourne (Metropolitan), VIC
Excellent service and advise Ask for Rick Morris
Rick Morris is an expert in his product knowledge. We bought a mattress 2 years ago, he came to our house especially and adjusted the bed kit and pocket mattress to suit. Never slept better. Thank you Rick.
1 comment
Wal M.Beds for Backs
AnnaC the purchase of a Ergolife adjustable kit provides great flexibility to customise the bed to your particular needs. Our back up service is a bonus and one which we our proud of.
Regards Wal Maguire CEO
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Neil H.Greater Melbourne (Outer), VIC
- 2 reviews
Unsurpassed advice and excellent products
One year ago I suffered a back injury so severe I was unable to get into or out of a bed for two months and had to sleep in a chair. The nature of the back injury is such that it cannot be rectified, and lost he ability to work overnight. I now suffer chronic pain and still struggle to get into and out of a bed. This is my worst part of the day.
Despite having a very expensive innerspring mattress and base, I couldn't say in bed for more than 6 hours without the pain forcing me up.
I walked past bed for Backs and on a whim popped into store. Ri...Read more
2 comments
Wal M.Beds for Backs
Neil thank you very much for providing an insight to your issues and the instore experience you had at Beds for Backs. Making an informed choice is all we want people to be able to do and yes all our ... Read more
staff are expected to provide the same service to what you received at our Nunawading store. Three months in and still sleeping well that is the best news we could hear. Regards Wal Maguire CEOWal, well done for creating such a culture of excellence. I have and will continue to recommend your company.
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Mark KeebleGreater Melbourne (Inner), VIC
Finally 1st class sales assistance
Visited the Nunawading store today and was greeted by Kevin that had only one objective in his mind and that was to give us the perfect product we walked in for
No Sales lines
Clear understanding and discussion on how to approach buying a bed
No pushy sales
Kevin discussed all information and demonstrations for us to clearly make our own decision
We look forward to our new bed with a 60 day trial service
Thanks Again Kevin if there were a few more people with you honesty and correct objective when selling a delicate product like our bed was in the land of retail purchasing would be an ease
Thanks Kevin
1 comment
Wal M.Beds for Backs
Mark thank you for sharing your experience at Beds for Backs and the service you received, this is what we stand for. I will certainly acknowledge the Consultant concerned.
Regards Wal Maguire CEO
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Excellent service
Rick from the Nunawading store came to our home in Port Melbourne and helped us set up our support slat system. He was very knowledgeable and went out of his way to explain how it all works. We were very impressed with the high level of service and of course our comfy “new” bed...highly recommended! Thanks Rick:)
1 comment
Wal M.Beds for Backs
Kellie & Louis thank you for sharing your experience with us. With all our Zero Stress systems we always offer full support to ensure you obtain the most benefit.
Regards Wal Maguire CEO
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Jenny
- 2 reviews
If you are in the market for a new bed see Rick at Nunawading store
We were in the market for a new queen size bed after my husband had major back surgery. Rick at Nunawading was not only very helpful but knows a lot about posture,sheets and pillows. We thought that a firm mattress would be better for both of us but after 3 weeks we found it too firm. After a call to Rick we revisited the store and ordered the softer version mattress at no cost but in the meantime while it was getting made Rick supplied us with toppers that helped soften the firm bed. Rick and Kevin at Nunawading go out of their way to make your sleep a better experience. We highly recommend visiting their store. Thank you again Rick. Jenny and Dave
1 comment
Wal M.Beds for Backs
Jenny getting the right bed is so important especially when some-one has extra needs. It is a fallacy that a supportive mattress is a firm mattress, a supportive mattress is one which can be adjusted ... Read more
to suit the individual. Thank you for your comments, regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
BradGreater Melbourne (Metropolitan), VIC
- 2 reviews
Before you buy a bed, speak to Rick!
After researching beds heavily and handing over $$$ for a top of the line bed elsewhere 3 years ago, my back again started to ache - the bed was losing support. Just happened to walk into Beds for Backs and Rick Morris was there to help. What a legend! His explanation of my problem and demonstration of how the spine being supported in the right place can lead to a good night's sleep was simple, logical and it works! We have now had our first 2 nights of amazing sleep! Thank you. Happy to endorse a quality product that leads to great sleep and no pain. And for those looking for a new bed - do not buy anything until you've spoken with Rick!
1 comment
Wal M.Beds for Backs
Brad it's great to hear that you are finally getting the sleep you deserve. As for our staff they are all knowledgeable about correct support and how to assist customers. However I will acknowledge Ri... Read more
ck personally for his great work. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
Michael and CharlieMelbourne
Advice
We walked into the store just to browse. We were politely greeted by Rick Morris who spent the next hour with us giving advice on almost everything to do with beds/ sleeping positions/ product etc.,
We walked out feeling comfortable that our next purchase will be from Beds for Backs when the time comes
Great customer service and priceless advice
Thank you Rick
1 comment
Wal M.Beds for Backs
Michael and Charlie thank you for taking the time to let us know of the instore experience you received.
Regards Wal Maguire CEO
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Premium Level Service
We have just had Rick Morris in to service our bed. We love our beds for backs bed, it has been wonderful. But we needed a few little adjustments after 5 years of great sleep. Rick was very happy to come to our home and reset the positions for both of us. He also gave us some great tips to get a better and more restful sleep. This is true premium service that you just dont get anywhere else these days. Thank you Rick and Beds for Backs.
1 comment
Wal M.Beds for Backs
Robert our commitment to service is second to none and with our Zero Stress systems we provide ongoing backup and support. Thank you for letting us know about your experience 5 years on.
Regards Wal Maguire CEO
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AnnaBamMelbourne
Quality product, impeccable service
Beds for Backs has supplied my family with beds for more than 15 years and we have always had very comfy and well rested sleep! We have various orthopedic issues, hips, backs, etc and these beds have been fantastic.
Better still than this is the customer service. Both at point of sale and after sale. I have had to return years later for different height castors, and been provided them right away. No problem.
A quality and responsive business.
1 comment
Wal M.Beds for Backs
Anna it is great to hear from a loyal customer who appreciates our service and follow up.
Thank you and best regards Wal Maguire CEO
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SimonAU
- 6 reviews
- 15 likes
- Nunawading
- Verified customer
Go to Nunawading and ask for Rick
Our consultant, Rick Morris at the Nunawading store was very effective in communicating the benefits of the various products and demonstrating them in a way that was easy to understand without feeling like we we were getting a sell job. Clearly the emphasis was on easing my wife’s pain from scoliosis and getting us a good nights sleep. Not pushing us into whatever was the most profitable. Rick was so friendly and amiable and easy to trust, by the time we bought our new mattress and left we felt like we had known him for years. We can’t recommend Rick highly enough.
1 comment
Wal M.Beds for Backs
Hi Simon
Isn't it great to have a real instore experience without the heavy sales pitch. We expect all our staff to treat people this way and delighted to receive such rich feedback.
Thank you for let... Read more
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Find out how Beds for Backs Nunawading compares to other Furniture Shops
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Nick RMelbourne
- 4 reviews
I highly recommend Rick at Bed For Back's Nunawading branch.
I highly recommend seeing Rick Morris at Beds For Backs at the Nunawading branch. His store was one of the last i visited but turned out to be the best.
Unlike many of the sales people working at mattress stores he actually understands spine biomechanics.
He was able concisely explain and demonstrate the reason why my back pain was exacerbated whilst sleeping on my side.
The in store tests he performed alleviated my back pain and showed me that he knew what he was talking about.
Thanks to Rick I was able to make an informed decision and I was able to select a product which improved my back pain.
1 comment
Wal M.Beds for Backs
Nick R thank you for your review. Yes it is all about making an informed choice rather than buying on brand only.
Regards Wal Maguire CEO
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Rick is a great asset for B for B's
Called into Nunawading store simply to see what was available. Rick Morris was so informative and energetic and enlighten us so much about various products. He certainly knows his business. No pressure was applied and we were left to make our own decision
1 comment
Wal M.Beds for Backs
Bob D thank you for letting everyone know about your Beds for Backs experience. Yes, no pressure just good information so you can make an informed decision.
Regards Wal Maguire
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M.RMount Evelyn
Excellent Customer Support
I own an Ergolife adjustable base and I bought a new matress for it from Beds for Backs in Nunawading. The adjustable base is an amazing product but I've never been quite sure how to adjust it properly to get the best out of it. The salesman (Rick) came to my house and demonstrated how to adjust it properly and now I'm getting relief from both shoulder and back pain. I'm very satisfied with the customer support for the product - Thankyou Beds For Backs!
1 comment
Wal M.Beds for Backs
M.R our Ergolife Zero Stress base comes with a lifetime guarantee and our consults are always there to support you. Thank you for your review and I will personally acknowledge the Consultant.
Regards Wal Maguire CEO
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C.PMelbourne
- 2 reviews
So amazingly helpful! Great nights sleep!
After disassembling our bed because of a renovation we needed help reassembling it. Rick Morris from the Nunawadding store came on a Sunday evening and helped us to reassemble it so that we again were sleeping like babes and woke up without an ache or pain. Bravo Bed for Backs! Bravo Rick Morris!
1 comment
Wal M.Beds for Backs
C.P our Zero Stress line of bed bases come with a lifetime guarantee and our staff are always pleased to help.
All the best Wal Maguire CEO
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KirstyMelbourne
Such Great Advice
I came in to the Nunawading store with no idea what I needed, I just knew I was waking up with a lot of neck and shoulder pain. Rick Morris helped me and now I'm so glad I went there (it was just on a whim). He gave me a lot of advice, he could see my problem immediately and was really helpful in explaining what it was that was causing me pain and how keeping my spine straight was going to help. He went through the adjustable slats, and different pillows, and got me a setup that will keep me straight. I'm really excited to sleep now and wake up...Read more
feeling better! Rick seems like a real expert and I'm so grateful for his help. I will 100% be returning when my pillows need replacing and for my next bed, and hopefully Rick will still be there to give his advice. November 21st 2018 Update: Unreal service I've been into the Nunawading store 3 times now and spoken to Rick each time. I am seriously blown away by his service. You never go into any other store and find people there who genuinely care about fixing your problem, but Rick is the perfect person to go to for help. I highly recommend Nunawading Beds For Backs and Rick Morris, and I've been telling that to anyone who will listen!1 comment
Wal M.Beds for Backs
Kirsty thank you for your review and how our Consultant was able to work with you to get the best outcome for you.
Regards Wal Maguire CEO
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Wal M.Beds for Backs
Caroline thank you for sharing your experience and the outcome of your purchase at Beds for Backs. We are pleased to hear that you are now sleeping through the night.
Regards Wal Maguire CEO