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Nunawading, Campbellfield (Head Office), Armadale, etc...Customer Service
I was looking for a suitable bed for myself, and a friend and I found your Armadale store. Initially I saw Olivia who gave me excellent advice. I returned to the store and saw Reza who took my order - his expertise and knowledge was extremely helpful. Reza listened to my questions and were able to advise me appropriately. Cannot fault the customer service of Beds for Backs Armadale store.
1 comment
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Great customer service
Visited Armadale store this afternoon. Reza was very helpful and knowledgeable on what mattress was best for me. Really happy to find the mattress that gives a good support & comfort.
1 comment
Wal M.Beds for Backs
Anna thank you for sharing your experience at Beds for Backs. We always strive to ensure the bed you choose has the right support.
Regards Wal Maguire CEO
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Perfect bed
Came in with my partner who had back problems and Reza found the perfect bed to support his lower back and helps his pain. Very happy we found this place.
1 comment
Wal M.Beds for Backs
Megan our staff are always looking for the best outcome for each individual and it appears our Consultant at Armadale did just that.
Tank you Wal Maguire CEO
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Michell LazarusCentral Highlands and Goldfields, VIC
- 2 reviews
- 6 likes
Great Customer Service
Thanks to Lisa at Campbellfield and Kevin for the fantastic customer service provided, our new mattress is very comfortable. They went above and beyond to find the right fit for us.
1 comment
Wal M.Beds for Backs
Michell it is always our focus to provide an excellent customer experience. Thank you for your comments and I will acknowledge the Consultants concerned.
Regards Wal Maguire CEO
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DebbieGreater Melbourne (Metropolitan), VIC
Quality product and service at good price
Reza at Armadale store was knowledgeable and very responsive to my needs. I came looking for high quality, ergonomic product and a great price. Reza helped me find a very comfortable, high quality mattress for a reasonable price.
1 comment
Wal M.Beds for Backs
Debbie it is great to hear you were looking for an ergonomic product, we are the only mattress retailer who can actually do that. Thank you for your kind words.
Regards Wal Maguire CEO
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Armadale Store: Excellent customer service and good discounts from Reza
Satisfied with high level of customer service. Reza provided good advice on products and was friendly in providing us good recommendations for the beds and mattresses.
Knowledge and behaviour was good.
Came to the store twice and was pleased with customer service from Reza. Was recommended by a friend and would recommend to other people.
1 comment
Wal M.Beds for Backs
Teddy thank you for letting us know about your experience at beds for Backs. We are proud of our staff and the service and advice they provide.
Regards Wal Maguire CEO
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ReneGreater Melbourne (Inner), VIC
- 3 reviews
Perfect customer srvice by Reza
We found the perfect mattress at Beds for Backs Armadale where Reza showed us the various combinations available to assist us with our back problems.
Very happy with the expertise and knowledge shown to us.
1 comment
Wal M.Beds for Backs
Rene thank you for sharing your experience at Beds for Backs Armadale. I will personally acknowledge the Consultant concerned.
Regards Wal Maguire CEO
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David MooreGreater Melbourne (Inner), VIC
Needed a new mattress
Went into the Armadale shop on high street, Rex’s was very helpful and assisted me straight away to find the mattress right for me. Very happy with the price and service.
2 comments
Amendment to that review, the consultant Reza ( after saying I required delivery) decided to put on the paperwork that I would be picking up the mattress . It was only after a week of not hearing anyt... Read more
hing that I went back to the store and found out the problem. Needless to say I wasn’t happy, the new consultant was able to arrange delivery for me and sort out the issue but it certainly has soured my experience. So 1 Star for Reza and 3 stars overall.Wal M.Beds for Backs
David thank you for your feedback about your experience, this assists us with our focus on training our team to ensure excellent service. I appreciate your honesty and review.
Regards Wal Maguire CEO
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Great customer service
Reza was so helpful at the Armadale store! He listen to my story and then check to make sure the bed was right for me. He checked my spin and im so incredibly happy with my new bed!
1 comment
Wal M.Beds for Backs
Tessa obtaining the right advice before committing to a purchase makes you investment an informed choice.
Regards Wal Maguire CEO
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BradGreater Melbourne (Metropolitan), VIC
- 2 reviews
Before you buy a bed, speak to Rick!
After researching beds heavily and handing over $$$ for a top of the line bed elsewhere 3 years ago, my back again started to ache - the bed was losing support. Just happened to walk into Beds for Backs and Rick Morris was there to help. What a legend! His explanation of my problem and demonstration of how the spine being supported in the right place can lead to a good night's sleep was simple, logical and it works! We have now had our first 2 nights of amazing sleep! Thank you. Happy to endorse a quality product that leads to great sleep and no pain. And for those looking for a new bed - do not buy anything until you've spoken with Rick!
1 comment
Wal M.Beds for Backs
Brad it's great to hear that you are finally getting the sleep you deserve. As for our staff they are all knowledgeable about correct support and how to assist customers. However I will acknowledge Ri... Read more
ck personally for his great work. Regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
The only place to buy a mattress
Rick Morris is a helpful and knowledge person and would not go anywhere else for a mattress a great person to deal with.
1 comment
Wal M.Beds for Backs
Barry I am pleased to hear about your experience with our Consultant and your support for him. Thank you, Wal Maguire CEO
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Excellent Beds
Reza was straight to the point in understanding our needs and matched the perfect mattress for our healthy sleep. Awesome service and ongoing customer support.
1 comment
Wal M.Beds for Backs
IDH thank you for letting us know about your experience at Beds for Backs. I will acknowledge the Consultant concerned personally.
Regards Wal Maguire CEO
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Good Customet Service
I went to Beds For Backs in Armadale. I was served by Reza, who provided me with an excllent and knowlegeable explanation of the benefits of the products. Happy to re9commend this store to others.
Peter
1 comment
Wal M.Beds for Backs
Peter it is our focus to provide excellent customer service and it is good to hear from people like yourself on your experience.
Regards Wal Maguire CEO
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Reza Excellent in Armadale
I came because of back problems. Reza asked questions to understand my back issues and then advised me of the best bed to meet my needs. I would recommend Reza and Beds for Backs to my friends.
1 comment
Wal M.Beds for Backs
Susan isn't it great when knowledge and service come together for a great outcome. Thank you for letting us know.
Regards Wal Maguire CEO
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Perfect service, extremely professional!
Reza was extremely helpful, friendly, professional and had fantastic knowledge of all the products. He assisted me without hesitation to find the perfect fit for our needs. I highly recommend him to anyone looking to purchase bedding, he is fantastic at his job and very polite.
1 comment
Wal M.Beds for Backs
Chris I am pleased to hear of your experience at Beds for Backs. I will certainly acknowledge the Consultant concerned.
Regards Wal Maguire CEO
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Michael and CharlieMelbourne
Advice
We walked into the store just to browse. We were politely greeted by Rick Morris who spent the next hour with us giving advice on almost everything to do with beds/ sleeping positions/ product etc.,
We walked out feeling comfortable that our next purchase will be from Beds for Backs when the time comes
Great customer service and priceless advice
Thank you Rick
1 comment
Wal M.Beds for Backs
Michael and Charlie thank you for taking the time to let us know of the instore experience you received.
Regards Wal Maguire CEO
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Premium Level Service
We have just had Rick Morris in to service our bed. We love our beds for backs bed, it has been wonderful. But we needed a few little adjustments after 5 years of great sleep. Rick was very happy to come to our home and reset the positions for both of us. He also gave us some great tips to get a better and more restful sleep. This is true premium service that you just dont get anywhere else these days. Thank you Rick and Beds for Backs.
1 comment
Wal M.Beds for Backs
Robert our commitment to service is second to none and with our Zero Stress systems we provide ongoing backup and support. Thank you for letting us know about your experience 5 years on.
Regards Wal Maguire CEO
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Excellent Service & Product
Rick was knowledgable and helpful. He kept things simple and made my choice easy.
This is my second mattress from Beds for Backs. If I live long enough I'll return for another one.
1 comment
Wal M.Beds for Backs
Roger a return customer is the best compliment we can receive. Thank you for your review and I am sure we will see you again.
Regards Wal Maguire CEO
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AnnaBamMelbourne
Quality product, impeccable service
Beds for Backs has supplied my family with beds for more than 15 years and we have always had very comfy and well rested sleep! We have various orthopedic issues, hips, backs, etc and these beds have been fantastic.
Better still than this is the customer service. Both at point of sale and after sale. I have had to return years later for different height castors, and been provided them right away. No problem.
A quality and responsive business.
1 comment
Wal M.Beds for Backs
Anna it is great to hear from a loyal customer who appreciates our service and follow up.
Thank you and best regards Wal Maguire CEO
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SimonAU
- 6 reviews
- 15 likes
- Nunawading
- Verified customer
Go to Nunawading and ask for Rick
Our consultant, Rick Morris at the Nunawading store was very effective in communicating the benefits of the various products and demonstrating them in a way that was easy to understand without feeling like we we were getting a sell job. Clearly the emphasis was on easing my wife’s pain from scoliosis and getting us a good nights sleep. Not pushing us into whatever was the most profitable. Rick was so friendly and amiable and easy to trust, by the time we bought our new mattress and left we felt like we had known him for years. We can’t recommend Rick highly enough.
1 comment
Wal M.Beds for Backs
Hi Simon
Isn't it great to have a real instore experience without the heavy sales pitch. We expect all our staff to treat people this way and delighted to receive such rich feedback.
Thank you for let... Read more
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Questions & Answers
Kezasked
Can you use any mattress on the bed for backs base?? We have had ours for around 7 years and have turned the mattress over, but still sags, which is creating a sore back and neck for me.
1 answer
Wal M.Beds for Backs
Kez we would like to visit and see what might be going on. An assessment by one of our consultants would be at no cost or obligation, but should come up with several ways forward. Please call our Brighton store and talk to Rick who would be pleased to assist.
Regards Wal Maguire
Liz jefferyasked
Do you take old beds when new one bought?
1 answer
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
Unamusedasked
Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
1 answer
Wal M.Beds for Backs
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale.
If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock.
Regards Wal Maguire CEO
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Wal M.Beds for Backs
D. Roads thanks for letting us know about your instore experience at Armadale. Our staff are always there to provide genuine advice and help, not just focused on a sale.
Regards Wal Maguire CEO