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Reviews

4.8

301 reviews
5
(279)
4
(10)
3
(1)
2
(2)
1
(9)
  • Product Quality
    4.8 (55)
  • Return Claim MadeYes (2) · No (55)
  • Warranty Claim MadeYes (4) · No (51)
  • Product Appearance As advertised (70%) · Not as advertised (30%)
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Excellent Customer Service

published

I came in Armadale shop and I saw Rex’s who helped me to find the mattress and base also. Reba is a great salesman, he asked a lot of question about my back problem and he supported me to find best option. Very thanks Rex’s and beds for backs.



1 comment
Beds for Backs
Wal M.Beds for Backs

Hi Julie it's good to hear about excellent customer service but it is better to hear about a happy customer.
Thank you for your review Wal Maguire CEO

Tman and Su

Tman and SuGreater Melbourne (Inner), VIC

Reza - K10270 bed

published

We had tried majority of the beds available in store but since we had focused a bed for our spine health, Reza suggested the current bed we bought and we are very very pleased with the customer service and the recommended bed. In comparison to our old bed, the bed recommended was definitely life changing. No more back pains, we don't feel heavy waking up from sleep. Quality service.

1 comment
Beds for Backs
Wal M.Beds for Backs

Tman and Su thank you for taking the time to share your experience at Beds for Backs. Waking up rested and relaxed is something we all deserve.
Regards Wal Maguire CEO



Roger M

Roger MGreater Melbourne (Inner), VIC

Quality Service and Quality product

published

Purchased our bed & pillows from Reza at the Armadale store. Reza was fantastic talking us through all aspects of the mattress types available. The quality of the mattress is fantastic

1 comment
Beds for Backs
Wal M.Beds for Backs

Roger M
Thank you for letting us know about your in-store experience and that you are very pleased with the quality of mattress purchased.
Regards Wal Maguire CEO

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Amazing Service

published

Visited Amadale store in Victoria and the staff Reza is professional, answered all questions I have on my mind. Will certainly visit next time. Thanks for the gre service. Cheers.

1 comment
Beds for Backs
Wal M.Beds for Backs

Peter our service is second to none and it is great to get independent feedback reinforcing this aspect.
Thank you Wal Maguire CEO

Caroline

Caroline

  • 3 reviews

Sleep at last!

published
1 comment
Beds for Backs
Wal M.Beds for Backs

Caroline thank you for sharing your experience and the outcome of your purchase at Beds for Backs. We are pleased to hear that you are now sleeping through the night.
Regards Wal Maguire CEO

Dawn

DawnGreater Melbourne (Inner), VIC

Happy nights

published

Very happy with the bed. Happy nights being able to sleep and wakeup without back pain. Quality good. Reza followed up and was extremely helpful everytime we spoke to him. Very knowledgeable with a lovely manner.

1 comment
Beds for Backs
Wal M.Beds for Backs

Dawn it is pleasing to hear that you are now waking up pain free, what a great investment.
Regards Wal Maguire CEO

Smara I.

Smara I.Greater Melbourne (Metropolitan), VIC

The service provided was above and beyond what was expected.

published

Although, we had a problem with an electric bed motor after a new bed head was installed, the service provided to replace motor was quick and friendly, and put my elderly mum at ease! Thanks Beds For Backs!

2 comments
Smara I.
Smara I.

Amazing bed! Soooo comfortable! Wonderful service!

Beds for Backs
Wal M.Beds for Backs

Smara I. We pride ourselves on our service levels and are pleased to hear that your mother has a "Sooo comfortable" bed.
Regards Wal Maguire CEO

Lorri H

Lorri HGreater Melbourne (Inner), VIC

My perfect bed

published

I have just purchased the most comfortable bed I have ever slept in. Electric, queen size, box springs, made in Melbourne, very affordable price. Kevin gave wonderful personalised service, I cannot fault the advice and overall customer experience. Highly recommend you look here for the best beds ever

1 comment
Beds for Backs
Wal M.Beds for Backs

Lorri thank you for taking the time to place a review of your experience at Beds for Backs. A proper supportive bed will provide the best nights sleep to the most fastidious sleeper.
Regards Wal Maguire CEO

Carmel

CarmelGreater Melbourne (Outer), VIC

Expert knowledge and advice

published

We bought our mattress and base from Beds for Backs in Nunawading thirteen years ago. It has served us well, with some adjustments by Rick over those years. More recently, I have suffered from hip bursitis in both hips, so I contacted Rick to see if our base needed further adjusting. He recommended that a mattress topper could be the solution, and how right he was. Rick has excellent product knowledge, and nothing is too much trouble for him to make everything right. Thank you Rick.

1 comment
Beds for Backs
Wal M.Beds for Backs

Carmel a true ergonomic bed can always be adjusted to suit your needs and you are fortunate to have made such an investment years ago. Thank you for your comments.
Regards Wal Maguire CEO

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Replacement slat rubber

published

We bought a rubber bed 18 years ago and the rubber slat holders needed replacement. At the store the service was amazing. Rick bent over back wards to help us.

1 comment
Beds for Backs
Wal M.Beds for Backs

Keith we always look after our customers and appreciate you telling others of your experience with us.
Regards Wal Maguire CEO

AnnaC

AnnaCGreater Melbourne (Metropolitan), VIC

Excellent service and advise Ask for Rick Morris

published

Rick Morris is an expert in his product knowledge. We bought a mattress 2 years ago, he came to our house especially and adjusted the bed kit and pocket mattress to suit. Never slept better. Thank you Rick.

1 comment
Beds for Backs
Wal M.Beds for Backs

AnnaC the purchase of a Ergolife adjustable kit provides great flexibility to customise the bed to your particular needs. Our back up service is a bonus and one which we our proud of.
Regards Wal Maguire CEO

Sabine Phillips

Sabine PhillipsGreater Melbourne (Inner), VIC

Can’t wait for the delivery

published

Reza assisted us through the process of determining the best fit for us. He was knowledgeable, respectful and provided great service. We tried several options and chose out preferred mattress that met our needs thanks to Reza. Now we just can’t wait for it to be delivered!!

1 comment
Beds for Backs
Wal M.Beds for Backs

Sabine isn't it great not to be pushed into a purchase but given the facts and guidance so you could make an informed choice.
Regards Wal Maguire CEO

Neil H.

Neil H.Greater Melbourne (Outer), VIC

  • 2 reviews

Unsurpassed advice and excellent products

published
2 comments
Beds for Backs
Wal M.Beds for Backs
Neil H.
Neil H.

Wal, well done for creating such a culture of excellence. I have and will continue to recommend your company.

Mark Keeble

Mark KeebleGreater Melbourne (Inner), VIC

Finally 1st class sales assistance

published

Visited the Nunawading store today and was greeted by Kevin that had only one objective in his mind and that was to give us the perfect product we walked in for
No Sales lines
Clear understanding and discussion on how to approach buying a bed
No pushy sales
Kevin discussed all information and demonstrations for us to clearly make our own decision
We look forward to our new bed with a 60 day trial service
Thanks Again Kevin if there were a few more people with you honesty and correct objective when selling a delicate product like our bed was in the land of retail purchasing would be an ease
Thanks Kevin

1 comment
Beds for Backs
Wal M.Beds for Backs

Mark thank you for sharing your experience at Beds for Backs and the service you received, this is what we stand for. I will certainly acknowledge the Consultant concerned.
Regards Wal Maguire CEO

Fantastic Service - Reza from Armadale Store

published

Reza from the Armadale store was extremely helpful in helping us choose a suitable mattress that would address pain issues we were having with existing mattress. We never felt rushed and the service was amazing.

1 comment
Beds for Backs
Wal M.Beds for Backs

Kamil we are pleased to hear about your instore experience and that lead to you making an informed choice. I will acknowledge the consultant concerned personally.
Regards Wal Maguire CEO

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positivespirit1

positivespirit1Greater Melbourne (Inner), VIC

  • 70 reviews

ONE AT HOME AND ONE IN CAMPER VAN

published

We had an indepth discussion about our needs to ascertain what type of bed would suit us. Great customer service and fortunately we were able to purchase a queen size mattress and base. Lots of choices and important to test the beds before purchase. Quality and range is great and we are so happy that we purchased a DB mattress for our camper van. No point travelling if you cannot sleep at night!

1 comment
Beds for Backs
Wal M.Beds for Backs

positvespirit1 we thank you for telling us about your instore experience at B4B Moorabbin. At home or on the road we hope you have sweet dreams.
Regards Wal Maguire CEO

Susie

SusieGreater Melbourne (Metropolitan), VIC

Great mattress

published

Thank you Atallah (Preston store), great customer service, lovely to deal with.
This purchase was my second Beds For Backs mattress.
Would happily recommend consulting with Atallah at Beds for Backs Preston.

1 comment
Beds for Backs
Wal M.Beds for Backs

Susie we love hearing from return customers and how they have had a positive experience with our staff.
Regards Wal Maguire CEO

Excellent service

published

Rick from the Nunawading store came to our home in Port Melbourne and helped us set up our support slat system. He was very knowledgeable and went out of his way to explain how it all works. We were very impressed with the high level of service and of course our comfy “new” bed...highly recommended! Thanks Rick:)

1 comment
Beds for Backs
Wal M.Beds for Backs

Kellie & Louis thank you for sharing your experience with us. With all our Zero Stress systems we always offer full support to ensure you obtain the most benefit.

Regards Wal Maguire CEO

Tyler

TylerGreater Melbourne (Metropolitan), VIC

Excellent service

published

Came to beds for backs in Armadale with my partner to buy a bed. Reza was very helpful and knowledgable when it came to the process of choosing a mattress. Highly recommended

1 comment
Beds for Backs
Wal M.Beds for Backs

Tyler we pride ourselves on the service we give across all our stores. However I will acknowledge the Consultant concerned for his good work.
Regards Wal Maguire CEO

Jenny

Jenny

  • 2 reviews

If you are in the market for a new bed see Rick at Nunawading store

published

We were in the market for a new queen size bed after my husband had major back surgery. Rick at Nunawading was not only very helpful but knows a lot about posture,sheets and pillows. We thought that a firm mattress would be better for both of us but after 3 weeks we found it too firm. After a call to Rick we revisited the store and ordered the softer version mattress at no cost but in the meantime while it was getting made Rick supplied us with toppers that helped soften the firm bed. Rick and Kevin at Nunawading go out of their way to make your sleep a better experience. We highly recommend visiting their store. Thank you again Rick. Jenny and Dave

1 comment
Beds for Backs
Wal M.Beds for Backs
Page 3 of 16
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Questions & Answers

Kez

Kezasked

Beds for Backs

Can you use any mattress on the bed for backs base?? We have had ours for around 7 years and have turned the mattress over, but still sags, which is creating a sore back and neck for me.

1 answer
Beds for Backs
Wal M.Beds for Backs

Kez we would like to visit and see what might be going on. An assessment by one of our consultants would be at no cost or obligation, but should come up with several ways forward. Please call our Brighton store and talk to Rick who would be pleased to assist.
Regards Wal Maguire

Liz jeffery

Liz jefferyasked

Beds for Backs

Do you take old beds when new one bought?

1 answer
Beds for Backs
Wal M.Beds for Backs

Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire

Unamused

Unamusedasked

Beds for Backs

Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?

1 answer
Beds for Backs
Wal M.Beds for Backs

Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale.
If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock.
Regards Wal Maguire CEO

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