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Nunawading, Campbellfield (Head Office), Armadale, etc...Excellent Customer Service
I came in Armadale shop and I saw Rex’s who helped me to find the mattress and base also. Reba is a great salesman, he asked a lot of question about my back problem and he supported me to find best option. Very thanks Rex’s and beds for backs.
1 comment
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Tman and SuGreater Melbourne (Inner), VIC
Reza - K10270 bed
We had tried majority of the beds available in store but since we had focused a bed for our spine health, Reza suggested the current bed we bought and we are very very pleased with the customer service and the recommended bed. In comparison to our old bed, the bed recommended was definitely life changing. No more back pains, we don't feel heavy waking up from sleep. Quality service.
1 comment
Wal M.Beds for Backs
Tman and Su thank you for taking the time to share your experience at Beds for Backs. Waking up rested and relaxed is something we all deserve.
Regards Wal Maguire CEO
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Roger MGreater Melbourne (Inner), VIC
Quality Service and Quality product
Purchased our bed & pillows from Reza at the Armadale store. Reza was fantastic talking us through all aspects of the mattress types available. The quality of the mattress is fantastic
1 comment
Wal M.Beds for Backs
Roger M
Thank you for letting us know about your in-store experience and that you are very pleased with the quality of mattress purchased.
Regards Wal Maguire CEO
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Amazing Service
Visited Amadale store in Victoria and the staff Reza is professional, answered all questions I have on my mind. Will certainly visit next time. Thanks for the gre service. Cheers.
1 comment
Wal M.Beds for Backs
Peter our service is second to none and it is great to get independent feedback reinforcing this aspect.
Thank you Wal Maguire CEO
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Caroline
- 3 reviews
Sleep at last!
After looking for a new mattress in the usual stores I went into Beds for Backs at Nunawading. Rick the salesman was amazing, he actually listened to my concerns and problems with my present mattress, explained the Beds for Backs systems starting from the base models, not the most expensive as most sales people do. I was given time to test my selection with no sales pressure from Rick. I returned to the store 2 weeks later to make my purchase, after only 3 nights on my new matress I now sleep through the night and I can feel substantial improve...Read more
ment in my chronic back pain. I cannot speak highly enough of Rick. His knowledge of the products and understanding of back problems, and determination to solve the problem is outstanding. I highly recommend Beds for Backs for there products and Rick for his outstanding knowledge and customer care.1 comment
Wal M.Beds for Backs
Caroline thank you for sharing your experience and the outcome of your purchase at Beds for Backs. We are pleased to hear that you are now sleeping through the night.
Regards Wal Maguire CEO
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DawnGreater Melbourne (Inner), VIC
Happy nights
Very happy with the bed. Happy nights being able to sleep and wakeup without back pain. Quality good. Reza followed up and was extremely helpful everytime we spoke to him. Very knowledgeable with a lovely manner.
1 comment
Wal M.Beds for Backs
Dawn it is pleasing to hear that you are now waking up pain free, what a great investment.
Regards Wal Maguire CEO
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Smara I.Greater Melbourne (Metropolitan), VIC
- Nunawading
- Verified customer
The service provided was above and beyond what was expected.
Although, we had a problem with an electric bed motor after a new bed head was installed, the service provided to replace motor was quick and friendly, and put my elderly mum at ease! Thanks Beds For Backs!
2 comments
Amazing bed! Soooo comfortable! Wonderful service!
Wal M.Beds for Backs
Smara I. We pride ourselves on our service levels and are pleased to hear that your mother has a "Sooo comfortable" bed.
Regards Wal Maguire CEO
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Lorri HGreater Melbourne (Inner), VIC
My perfect bed
I have just purchased the most comfortable bed I have ever slept in. Electric, queen size, box springs, made in Melbourne, very affordable price. Kevin gave wonderful personalised service, I cannot fault the advice and overall customer experience. Highly recommend you look here for the best beds ever
1 comment
Wal M.Beds for Backs
Lorri thank you for taking the time to place a review of your experience at Beds for Backs. A proper supportive bed will provide the best nights sleep to the most fastidious sleeper.
Regards Wal Maguire CEO
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CarmelGreater Melbourne (Outer), VIC
Expert knowledge and advice
We bought our mattress and base from Beds for Backs in Nunawading thirteen years ago. It has served us well, with some adjustments by Rick over those years. More recently, I have suffered from hip bursitis in both hips, so I contacted Rick to see if our base needed further adjusting. He recommended that a mattress topper could be the solution, and how right he was. Rick has excellent product knowledge, and nothing is too much trouble for him to make everything right. Thank you Rick.
1 comment
Wal M.Beds for Backs
Carmel a true ergonomic bed can always be adjusted to suit your needs and you are fortunate to have made such an investment years ago. Thank you for your comments.
Regards Wal Maguire CEO
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Replacement slat rubber
We bought a rubber bed 18 years ago and the rubber slat holders needed replacement. At the store the service was amazing. Rick bent over back wards to help us.
1 comment
Wal M.Beds for Backs
Keith we always look after our customers and appreciate you telling others of your experience with us.
Regards Wal Maguire CEO
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AnnaCGreater Melbourne (Metropolitan), VIC
Excellent service and advise Ask for Rick Morris
Rick Morris is an expert in his product knowledge. We bought a mattress 2 years ago, he came to our house especially and adjusted the bed kit and pocket mattress to suit. Never slept better. Thank you Rick.
1 comment
Wal M.Beds for Backs
AnnaC the purchase of a Ergolife adjustable kit provides great flexibility to customise the bed to your particular needs. Our back up service is a bonus and one which we our proud of.
Regards Wal Maguire CEO
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Sabine PhillipsGreater Melbourne (Inner), VIC
Can’t wait for the delivery
Reza assisted us through the process of determining the best fit for us. He was knowledgeable, respectful and provided great service. We tried several options and chose out preferred mattress that met our needs thanks to Reza. Now we just can’t wait for it to be delivered!!
1 comment
Wal M.Beds for Backs
Sabine isn't it great not to be pushed into a purchase but given the facts and guidance so you could make an informed choice.
Regards Wal Maguire CEO
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Neil H.Greater Melbourne (Outer), VIC
- 2 reviews
Unsurpassed advice and excellent products
One year ago I suffered a back injury so severe I was unable to get into or out of a bed for two months and had to sleep in a chair. The nature of the back injury is such that it cannot be rectified, and lost he ability to work overnight. I now suffer chronic pain and still struggle to get into and out of a bed. This is my worst part of the day.
Despite having a very expensive innerspring mattress and base, I couldn't say in bed for more than 6 hours without the pain forcing me up.
I walked past bed for Backs and on a whim popped into store. Ri...Read more
2 comments
Wal M.Beds for Backs
Neil thank you very much for providing an insight to your issues and the instore experience you had at Beds for Backs. Making an informed choice is all we want people to be able to do and yes all our ... Read more
staff are expected to provide the same service to what you received at our Nunawading store. Three months in and still sleeping well that is the best news we could hear. Regards Wal Maguire CEOWal, well done for creating such a culture of excellence. I have and will continue to recommend your company.
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Mark KeebleGreater Melbourne (Inner), VIC
Finally 1st class sales assistance
Visited the Nunawading store today and was greeted by Kevin that had only one objective in his mind and that was to give us the perfect product we walked in for
No Sales lines
Clear understanding and discussion on how to approach buying a bed
No pushy sales
Kevin discussed all information and demonstrations for us to clearly make our own decision
We look forward to our new bed with a 60 day trial service
Thanks Again Kevin if there were a few more people with you honesty and correct objective when selling a delicate product like our bed was in the land of retail purchasing would be an ease
Thanks Kevin
1 comment
Wal M.Beds for Backs
Mark thank you for sharing your experience at Beds for Backs and the service you received, this is what we stand for. I will certainly acknowledge the Consultant concerned.
Regards Wal Maguire CEO
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Fantastic Service - Reza from Armadale Store
Reza from the Armadale store was extremely helpful in helping us choose a suitable mattress that would address pain issues we were having with existing mattress. We never felt rushed and the service was amazing.
1 comment
Wal M.Beds for Backs
Kamil we are pleased to hear about your instore experience and that lead to you making an informed choice. I will acknowledge the consultant concerned personally.
Regards Wal Maguire CEO
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positivespirit1Greater Melbourne (Inner), VIC
- 70 reviews
ONE AT HOME AND ONE IN CAMPER VAN
We had an indepth discussion about our needs to ascertain what type of bed would suit us. Great customer service and fortunately we were able to purchase a queen size mattress and base. Lots of choices and important to test the beds before purchase. Quality and range is great and we are so happy that we purchased a DB mattress for our camper van. No point travelling if you cannot sleep at night!
1 comment
Wal M.Beds for Backs
positvespirit1 we thank you for telling us about your instore experience at B4B Moorabbin. At home or on the road we hope you have sweet dreams.
Regards Wal Maguire CEO
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SusieGreater Melbourne (Metropolitan), VIC
Great mattress
Thank you Atallah (Preston store), great customer service, lovely to deal with.
This purchase was my second Beds For Backs mattress.
Would happily recommend consulting with Atallah at Beds for Backs Preston.
1 comment
Wal M.Beds for Backs
Susie we love hearing from return customers and how they have had a positive experience with our staff.
Regards Wal Maguire CEO
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Excellent service
Rick from the Nunawading store came to our home in Port Melbourne and helped us set up our support slat system. He was very knowledgeable and went out of his way to explain how it all works. We were very impressed with the high level of service and of course our comfy “new” bed...highly recommended! Thanks Rick:)
1 comment
Wal M.Beds for Backs
Kellie & Louis thank you for sharing your experience with us. With all our Zero Stress systems we always offer full support to ensure you obtain the most benefit.
Regards Wal Maguire CEO
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TylerGreater Melbourne (Metropolitan), VIC
Excellent service
Came to beds for backs in Armadale with my partner to buy a bed. Reza was very helpful and knowledgable when it came to the process of choosing a mattress. Highly recommended
1 comment
Wal M.Beds for Backs
Tyler we pride ourselves on the service we give across all our stores. However I will acknowledge the Consultant concerned for his good work.
Regards Wal Maguire CEO
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Jenny
- 2 reviews
If you are in the market for a new bed see Rick at Nunawading store
We were in the market for a new queen size bed after my husband had major back surgery. Rick at Nunawading was not only very helpful but knows a lot about posture,sheets and pillows. We thought that a firm mattress would be better for both of us but after 3 weeks we found it too firm. After a call to Rick we revisited the store and ordered the softer version mattress at no cost but in the meantime while it was getting made Rick supplied us with toppers that helped soften the firm bed. Rick and Kevin at Nunawading go out of their way to make your sleep a better experience. We highly recommend visiting their store. Thank you again Rick. Jenny and Dave
1 comment
Wal M.Beds for Backs
Jenny getting the right bed is so important especially when some-one has extra needs. It is a fallacy that a supportive mattress is a firm mattress, a supportive mattress is one which can be adjusted ... Read more
to suit the individual. Thank you for your comments, regards Wal Maguire CEOSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Kezasked
Can you use any mattress on the bed for backs base?? We have had ours for around 7 years and have turned the mattress over, but still sags, which is creating a sore back and neck for me.
1 answer
Wal M.Beds for Backs
Kez we would like to visit and see what might be going on. An assessment by one of our consultants would be at no cost or obligation, but should come up with several ways forward. Please call our Brighton store and talk to Rick who would be pleased to assist.
Regards Wal Maguire
Liz jefferyasked
Do you take old beds when new one bought?
1 answer
Wal M.Beds for Backs
Liz yes we do, but there is a small charge. Try and call your local Council as they may collect it free of charge as part of the hard rubbish removal.
Regards Wal Maguire
Unamusedasked
Hi I am online now wanting to investigate a Queen size electric bed which will not disturb my partner what can I view online until I visitArmadale store?
1 answer
Wal M.Beds for Backs
Hi there we are presently introducing our new electric bed range and just completed a photo shoot last Friday at our Armadale store. These are yet to be uploaded to the website but the full range is on display at Armadale.
If required our Consultant can also advise you on what's still available from our run out stock. If you are after a good deal get in quick for the run out stock.
Regards Wal Maguire CEO
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Wal M.Beds for Backs
Hi Julie it's good to hear about excellent customer service but it is better to hear about a happy customer.
Thank you for your review Wal Maguire CEO