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Reviews

4.2

219 reviews
5
(149)
4
(26)
3
(11)
2
(4)
1
(29)
  • Product Quality
    4.6 (74)
  • Return Claim MadeYes (5) · No (73)
  • Warranty Claim MadeYes (3) · No (75)
  • Product Appearance As advertised (84%) · Not as advertised (16%)
  • Shipping
    4.6 (15)
  • Customer Service
    4.7 (48)
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Reviewer Photos & Videos

Quality products and excellent service

published

We where given great service and advise. Bedworks staff were very easy to deal with and we got a great deal. I would highly recommend bedworks to anyone looking for a quality product and a very comfortable sleep

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationStanmore
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Jan Eric Hallberg

Jan Eric HallbergSydney Surrounds, NSW

Very happy with the product bought.

published

A bit taken back when I was told on delivery that I had not paid for assembly ???
I was never asked or told that assembly was an EXTRA full stop

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Terri M

Terri MSydney, NSW

Great service, delivery and product

published

I found what I thought I was looking for online, then went and saw it in-store and purchased it on the spot, no hassles. While there I also ordered a bed head, the price was great and it arrived earlier than expected, great quality too. Very happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

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Dimple

DimpleSydney, NSW

Worse customer service ever !!!

published
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
BedWorks
Bedworks TeamBedWorks
Dimple
Dimple
Paul

PaulSydney, NSW

  • 12 reviews

What A Run Around!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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2 comments
BedWorks
Bedworks TeamBedWorks
Paul
Paul

Great Product

published

Easy to navigate web site, store staff friendly and helpful, so far all good with the bed, very comfortable, while not cheap, does feel like a very high end product

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationstanmore
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

timmy

timmySydney, NSW

Easy, simple with great service.

published

needed 2 beds - Queen and Single, bases and mattresses, and they HAD to be delivered the next day. Spwnt 15 minutes with sales person who was great, walked the store, found what i wanted. He confirmed that it was all available and would be delivered the next afternoon.
I received an sms and call from the driver 1 hour prior to delivery and he arrived on time and carried everything inside into the rooms that the beds were going in.

All in all, very professional and well run operation based on my experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBankstown
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Steve

SteveSydney

  • 3 reviews

Great product and service

published

I have gone to Bedworks Stanmore for my last 3 beds. The staff are awesome and the bed range is large with plenty to choose from. My order was made and delivered a bit quicker than anticipated, and the drivers were courteous and helpful. 5 stars!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Brian

BrianBarcelona

  • 2 reviews
  • 1 like

Great Bed

published

Store a little confusing simply because they cannot stock every bed. Range very good. Bed is very solid and when I get to use it, hopefully comfortable. I assembled it and only question is I had a couple of Allen bolts over.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown (Greenacre)
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

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Sydney_shopper

Sydney_shopperSydney, NSW

Great product and service

published

Bought a bed base from Stanmore store recently - the staff at the store were very helpful as we tried to make a decision among so many choices. We received our bed in a very short time after order. Delivery and installation was very smooth - great staff, arrived exactly on time, bed base in great quality exactly as we wanted. Strongly recommended - Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Hello and thank you for your review. We appreciate your feedback on our products and services. Thank you for supporting us.

The Bedworks Team

Leanne White

Leanne WhiteSydney, NSW

  • 2 reviews

Wonderful product excellent service

published

Purchased without seeing product. Sale was done over the phone! Next day delivery. Excellent experience, staff brilliant. Delivery guys amazing, took the time to explain how to operate the underneath bed. Definitely recommend Bed works.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationphones Greenace
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Yiwei Huang

Yiwei HuangSydney, NSW

Perfect beds! Perfect service!

published

I ordered two beds and four bedsides. I changed my order details and delivery dates several times, the online responses are quick and helpful! Delivery and installation are also perfect. I love my customised beds!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Susan

SusanSydney, NSW

  • 2 reviews
  • 1 like

Great bed, better service

published

Fast delivery & extremely friendly, unhandled & accommodating service - particularly as the truck had to come twice. I had inadvertently ordered the wrong sized bed base which had to be taken away & correct size delivered. This was done cheerfully, without a hint of impatience or exasperation.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

All as ordered and on time

published

Found easily. Had looked online first. Product as described and easy to assemble. Delivered as promised on time and nothing to add but need thirty words. one two three four

1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Diane Sampson

Diane SampsonSydney, NSW

Seamless purchase - highly recommend

published

There was so much to choose from with many styles and different options within each style - hard not to be impressed. The quality is amazing for the price, I couldn't be happier. The only negative was the delivery driver - rude and obnoxious.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

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Jasmine

JasmineSydney, NSW

Great service!!

published

The delivery men were lovely and very helpful with tips on how to unpackage and build the bed!! VERY kind and thoughtful! Great great service! The men were quick and knew exactly what they were doing and how to bring all the pieces in without damaging them! Great work!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGreenacre
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

BedWorks & Employees knowledge & professionalism

published

Thank you BedWorks for helping me ascertain the best type of mattress for my needs. I very much appreciated your help with allowing me to return the first mattress I bought that was a huge mistake on my part. The next mattress I bought with the help of your staff is perfect. The couriers who delivered the mattresses were wonderful. They arrived on time, installed the mattress and were very helpful and professional with the removal of the old mattress. Again a very big thank you to all concerned.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
See all answers
3 comments
BedWorks
Bedworks Marketing TeamBedWorks
Patricia
Patricia

Many thanks again. I continue to be very happy with the mattress you recommended I purchase. Best regards, Patricia

BedWorks
Bedworks Marketing TeamBedWorks

You're welcome Patricia and thanks again for supporting us.

The Bedworks Team

Lincoln Rana

Lincoln RanaSydney, NSW

All service was amazing, sales person, delivery, product, I’m very happy with Bedworks

published

I looked online first and it was very easy to find at the store with the sales person help. The product is perfect so far. It was very easy to finish the set up, it was a trundle bed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationStanmore
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1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Libby Laura

Libby Laura

  • 2 reviews

Organic Cotton Mattress

published

It was wonderful to find an organic cotton Aussie Mattress with New Zealand wool. The mattress is very comfortable. We found the staff to be very helpful and gave us a great deal.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGreeenacre
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Kathryn

KathrynSydney, NSW

  • 2 reviews

Perfect fit king size base with colour match

published

Needed a king base to match our bedside tables. Our old base made it too hard to make the bed. This base is perfect.Very happy with the service, delivery and install of our bed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationGreen acre
See all answers
1 comment
BedWorks
Bedworks Marketing TeamBedWorks

Review collected in partnership with BedWorks

Page 2 of 11
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Questions & Answers

Lena

Lenaasked

BedWorks

I am trying to find who makes the mattress that has "Bedmate" label on it.

2 answers
langeva
langeva

Dear Lena,
Not sure who makes the Bedmate label. If you are looking for a latex mattress, suggest you try the Latex Bedding Co. in Crows Nest. This company has good 'product reviews'. We purchased a latex mattress from them. We were pleased with both the quality & service.

Kind Regards,
Neils.

Lena
Lena

Thanks Neils but I need to find who manufactures or sells "Bedmate".

Get an answer from our members and BedWorks representatives

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