Reviewer Photos & Videos
- Physical store
- Verified customer
Quality products and excellent service
We where given great service and advise. Bedworks staff were very easy to deal with and we got a great deal. I would highly recommend bedworks to anyone looking for a quality product and a very comfortable sleep
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Jan Eric HallbergSydney Surrounds, NSW
- Online store
- Verified customer
Very happy with the product bought.
A bit taken back when I was told on delivery that I had not paid for assembly ???
I was never asked or told that assembly was an EXTRA full stop
1 comment
Bedworks Marketing TeamBedWorks
Hi Jan,
Thank you for taking the time to write a review on Bedworks. I'm glad you are happy with the product you have purchased. I do apologize for the extra amount you had to pay for the assembly fe... Read more
e. On the checkout page, there is an option for recommended services. I'm sorry if this was not clear and will let our dev team know about this.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Terri MSydney, NSW
- Physical store
- Verified customer
Great service, delivery and product
I found what I thought I was looking for online, then went and saw it in-store and purchased it on the spot, no hassles. While there I also ordered a bed head, the price was great and it arrived earlier than expected, great quality too. Very happy.
1 comment
Bedworks Marketing TeamBedWorks
Hi Terri,
Thank you for your kind words. We take pride in our products and always try to give our customers the best value for money. Your feedback is important to us and we are always striving to be the best we can.... Read more
Thank you again and have a lovely day! The Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Find out how BedWorks compares to other Furniture Shops
Know better, choose better.
DimpleSydney, NSW
Worse customer service ever !!!
I had purchased a $1000 mattress one year back and the foam of the mattress is not as it was before .i am currently pregnant and its very uneasy for me to sleep . Myself and my husband both have back aches due to the mattress as the posture of sleeping is effected due to the sagging foam. We called the store and they told us to send the photos of the bed frame and mattress . We send those and they send a guy from manufacturer side who told us that this is normal wear and tear which I find is really ridiculous. A $1000 mattress should atleast la...Read more
st for two to three years without any problems. He called us later saying that if you pay $500 I can get this fixed by sending it to the factory. He said they will refirm the foam . Well my point is we should not be paying a penny as this is under warranty. Frustrated, tired of the manufacturer we called the store and they clearly said we cannot do anything . What kind of customer service is this ?? I am so frustrated as due to my pregnancy issues we are already suffering on top of it its this mattress which is giving us pain and the retailer and manufacturer giving us hard time. I have a similar mattress from ikea which is of form and spring lasted us six years. Would never ever make a mistake of buying from bedworks ever I am regretting so much spending my hard earned money on useless product and that too not a small amount. Bedworks improve your after sales service if you want your customers to be buying from you again .2 comments
Bedworks TeamBedWorks
Hi Dimple
Thank you for sharing your shopping experience with us. We are sorry to hear your unpleasant experience, so we contact our sales team to investigate this matter further:
... Read more
Hi
When the manufacturer came at our place he did advise that the firmness is not as before but this is normal wear and tear. I feel the mattress firmness should be the same as it was bought for atle... Read more
Similar opinion? Write a review on ieatwords.com.au!
PaulSydney, NSW
- 12 reviews
What A Run Around!
Online store was active and working, no issue, told I could collect from warehouse in Greenacre, went there, no one there, banged on door, all closed and not a sole in sight, 10:40am mid week. Called their store numbers as per door sign, and nothing, called their 1300 number, message, called their other store numbers, again, no answer, 20 minutes goes by and Im standing out the front of this warehouse in Greenacre thinking What? Emailed them from my phone, and then thought, stuff this I will just go home and give up, cancel the order is what I ...Read more
was going to do. Turned left out of the street, jumped on the highway and noticed a physical store with the same company name on it, turns out this warehouse i was at actually backs onto the physical store. So I go in, got the product after a quick conversation, but what a bloody muck around for a mattress, such an unprofessional company and you should see the state of this place, just google their greenacre warehouse, looks like a dump. Will be going elsewhere next time based on the experience, and to be honest I doubt this place will be operating more than a few years, will be having a going out of business sale soon I reckon.2 comments
Bedworks TeamBedWorks
Thank you for taking the time to give us your feedback. We sincerely apologise for any inconvenience you may have experienced.
We had a photoshoot event on that day and all the available staff were ... Read more
there at the time you came to pick up the mattress. Because this was a scheduled event, we did inform you that the pickup window would be from 11:00 am - 5:00 pm to ensure all our staff were available to serve you. Unfortunately, when you arrived, it was a little earlier than expected. We understand your frustration and the disappointment from your end, however, your comments do not reflect our core values. We have been serving Sydneysiders for over 15 years and are known as one of the best shopping destinations for Beds & Bedroom Furniture in Sydney. We always strive to provide our customers with the best customer service and quality products.Thanks for the reply...But...
1. I was never advised the pickup window was from 11am. On the contrary, I was told 10am till 5pm.
2. Your staff member never made mention of this "Photo shoot" when I a... Read more
Similar opinion? Write a review on ieatwords.com.au!
- Physical store
- Verified customer
Great Product
Easy to navigate web site, store staff friendly and helpful, so far all good with the bed, very comfortable, while not cheap, does feel like a very high end product
1 comment
Bedworks Marketing TeamBedWorks
Hi Robert,
Thank you for all the nice comments. We are glad that the website was easy to navigate. We try our best to make online shopping with us a happy experience.... Read more
Sometimes paying that little bit extra is well worth it with our products. Once again, thank you for the feedback, much appreciated. Best regards, The Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
timmySydney, NSW
- Physical store
- Verified customer
Easy, simple with great service.
needed 2 beds - Queen and Single, bases and mattresses, and they HAD to be delivered the next day. Spwnt 15 minutes with sales person who was great, walked the store, found what i wanted. He confirmed that it was all available and would be delivered the next afternoon.
I received an sms and call from the driver 1 hour prior to delivery and he arrived on time and carried everything inside into the rooms that the beds were going in.
All in all, very professional and well run operation based on my experience.
1 comment
Bedworks Marketing TeamBedWorks
Hi Timmy,
Thank you for taking the time to write this review. I'm glad to hear you had a great time shopping with us. Our team is always working hard to give our customers the best experience possibl... Read more
e. We take pride in how we operate and appreciate your kind feedback.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
SteveSydney
- 3 reviews
- Physical store
- Verified customer
Great product and service
I have gone to Bedworks Stanmore for my last 3 beds. The staff are awesome and the bed range is large with plenty to choose from. My order was made and delivered a bit quicker than anticipated, and the drivers were courteous and helpful. 5 stars!
1 comment
Bedworks Marketing TeamBedWorks
Hi Steve,
Thank you for taking the time to write a review and making Bedworks your choice for beds. We are happy that you like our products and had a good experience with our staff members. Once again, thank you for continuing to support us.... Read more
Best regards, The Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
BrianBarcelona
- 2 reviews
- 1 like
- Physical store
- Verified customer
Great Bed
Store a little confusing simply because they cannot stock every bed. Range very good. Bed is very solid and when I get to use it, hopefully comfortable. I assembled it and only question is I had a couple of Allen bolts over.
1 comment
Bedworks Marketing TeamBedWorks
Hi Brian,
Thank you for taking the time to write a review. Unfortunately, we don't have the floor space to stock all our items listed. As for the Allen bolts, we throw in a few extra just in case it ... Read more
gets lost or you just need a spare. I do hope your bed is comfortable and thank you for shopping with us.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Find out how BedWorks compares to other Furniture Shops
Know better, choose better.
Sydney_shopperSydney, NSW
Great product and service
Bought a bed base from Stanmore store recently - the staff at the store were very helpful as we tried to make a decision among so many choices. We received our bed in a very short time after order. Delivery and installation was very smooth - great staff, arrived exactly on time, bed base in great quality exactly as we wanted. Strongly recommended - Thank you!
1 comment
Bedworks Marketing TeamBedWorks
Hello and thank you for your review. We appreciate your feedback on our products and services. Thank you for supporting us.
The Bedworks Team
Similar opinion? Write a review on ieatwords.com.au!
Leanne WhiteSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Wonderful product excellent service
Purchased without seeing product. Sale was done over the phone! Next day delivery. Excellent experience, staff brilliant. Delivery guys amazing, took the time to explain how to operate the underneath bed. Definitely recommend Bed works.
1 comment
Bedworks Marketing TeamBedWorks
Hi Leanne,
Thank you for all those kind words. We do our best to deliver a great service whether it be online, in-store or over the phone. Thanks for praising our delivery guys and recommending us. We appreciate the support.... Read more
Best regards, The Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Yiwei HuangSydney, NSW
- Online store
- Verified customer
Perfect beds! Perfect service!
I ordered two beds and four bedsides. I changed my order details and delivery dates several times, the online responses are quick and helpful! Delivery and installation are also perfect. I love my customised beds!
1 comment
Bedworks Marketing TeamBedWorks
Hi Yiwei
Thank you for your review. We are glad to hear that our sales team delivered an excellent service and our custom-made bed reaches to your full satisfaction. Bedworks values every customer's... Read more
need. And we aim to fulfil in order to create a unique experience from bed shopping to sleeping.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
SusanSydney, NSW
- 2 reviews
- 1 like
- Online store
- Verified customer
Great bed, better service
Fast delivery & extremely friendly, unhandled & accommodating service - particularly as the truck had to come twice. I had inadvertently ordered the wrong sized bed base which had to be taken away & correct size delivered. This was done cheerfully, without a hint of impatience or exasperation.
1 comment
Bedworks Marketing TeamBedWorks
Hi Susan
Thank you so much for your kind words!Customer satisfaction is always our priority, and we aim to deliver customer needs. It's great news to hear that our delivery team and sales team manage to solve that issue for you. ... Read more
Thank you for supporting Bedworks business, and if you have further question or bedroom furniture needs, please do not hesitate to contact us again. Enjoy your sleep Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
- Physical store
- Verified customer
All as ordered and on time
Found easily. Had looked online first. Product as described and easy to assemble. Delivered as promised on time and nothing to add but need thirty words. one two three four
1 comment
Bedworks Marketing TeamBedWorks
Hi Caroline,
Thanks for the review. We are glad it was easy to assemble and hope you enjoy the product. Thank you for supporting us.
... Read more
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Diane SampsonSydney, NSW
- Online store
- Verified customer
Seamless purchase - highly recommend
There was so much to choose from with many styles and different options within each style - hard not to be impressed. The quality is amazing for the price, I couldn't be happier. The only negative was the delivery driver - rude and obnoxious.
1 comment
Bedworks Marketing TeamBedWorks
Hi Diane,
Thank you for your comments on our products and prices. We take great pride in the products we sell and try to give our customers the best prices. I do apologize for the experience you had ... Read more
with our delivery driver. They're usually pleasant guys, very helpful and hard working. I will pass this feedback to them so we can improve our services. Thanks again for your review and shopping with us.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Find out how BedWorks compares to other Furniture Shops
Know better, choose better.
JasmineSydney, NSW
Great service!!
The delivery men were lovely and very helpful with tips on how to unpackage and build the bed!! VERY kind and thoughtful! Great great service! The men were quick and knew exactly what they were doing and how to bring all the pieces in without damaging them! Great work!!!
1 comment
Bedworks Marketing TeamBedWorks
Hi Jasmine,
Thank you for taking the time to comment on our service. Our team works hard and we appreciate that you've noticed. Thanks for your support.... Read more
Best regards, The Bedworks Team.Similar opinion? Write a review on ieatwords.com.au!
BedWorks & Employees knowledge & professionalism
Thank you BedWorks for helping me ascertain the best type of mattress for my needs. I very much appreciated your help with allowing me to return the first mattress I bought that was a huge mistake on my part. The next mattress I bought with the help of your staff is perfect. The couriers who delivered the mattresses were wonderful. They arrived on time, installed the mattress and were very helpful and professional with the removal of the old mattress. Again a very big thank you to all concerned.
3 comments
Bedworks Marketing TeamBedWorks
Hi Patricia,
Thank you for your comments. We are glad you found a mattress that was right for you. We appreciate the kind words about our staff members. They are hard-working and take pride in what they do. Thank you for choosing Bedworks.... Read more
Best regards, The Bedworks TeamMany thanks again. I continue to be very happy with the mattress you recommended I purchase. Best regards, Patricia
Bedworks Marketing TeamBedWorks
You're welcome Patricia and thanks again for supporting us.
The Bedworks Team
Similar opinion? Write a review on ieatwords.com.au!
Lincoln RanaSydney, NSW
- Physical store
- Verified customer
All service was amazing, sales person, delivery, product, I’m very happy with Bedworks
I looked online first and it was very easy to find at the store with the sales person help. The product is perfect so far. It was very easy to finish the set up, it was a trundle bed.
1 comment
Bedworks Marketing TeamBedWorks
Hi Lincoln,
Thank you for shopping with us and we are glad you like the trundle bed. We hope you like the product and thank you for supporting us.
... Read more
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Libby Laura
- 2 reviews
- Physical store
- Verified customer
Organic Cotton Mattress
It was wonderful to find an organic cotton Aussie Mattress with New Zealand wool. The mattress is very comfortable. We found the staff to be very helpful and gave us a great deal.
1 comment
Bedworks Marketing TeamBedWorks
Hi Libby,
Thank you for those kind words about our staff members. We are glad you found the organic mattress to your liking. Thank you for supporting us.... Read more
The Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
KathrynSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Perfect fit king size base with colour match
Needed a king base to match our bedside tables. Our old base made it too hard to make the bed. This base is perfect.Very happy with the service, delivery and install of our bed.
1 comment
Bedworks Marketing TeamBedWorks
Hi Kathryn,
Thank you for your review of our product and services. ... Read more
The Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Questions & Answers
Lenaasked
I am trying to find who makes the mattress that has "Bedmate" label on it.
2 answers
Dear Lena,
Not sure who makes the Bedmate label. If you are looking for a latex mattress, suggest you try the Latex Bedding Co. in Crows Nest. This company has good 'product reviews'. We purchased a latex mattress from them. We were pleased with both the quality & service.
Kind Regards,
Neils.
Thanks Neils but I need to find who manufactures or sells "Bedmate".
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Bedworks Marketing TeamBedWorks
Hi Peter,
We appreciate your time to write this review. We are glad to hear from you that you had a great time shopping with us. BedWorks team is always working hard to provide a great shopping exper... Read more
ience to customers. We take pride in how we operate and appreciate your kind feedback.