Reviewer Photos & Videos
Greg VoutosSydney, NSW
- Physical store
- Verified customer
Fantastic service, excellent quality products
Bought my whole house without Bedworks, fantastic quality, and superior service. Fully delivered and installed, happy customer!! Went into Stanmore, was assisted with their showroom stock and showed a variety of colour schemes and catalogues.
1 comment
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MaursaSydney, NSW
- 6 reviews
- 1 like
- Physical store
- Verified customer
Good quality sofa bed
I called in to the Greenacre store and was a bit disappointed at the limited range of sofa beds on display. As sofa beds really need to be comfortable, I wanted to try one physically. However, the salesman showed me a cross section of the springs and I thought it would be suitable. Although the style of bed I chose was approved and in stock, they rang the next day to say it wasn’t available and could I choose another style. I was a bit hesitant as I really wanted the more expensive sofa bed, but I desperately needed it for that week so agre...Read more
ed. The delivery was set for Friday and the driver communicated with me several times as to when they would arrive and was true to his word. The delivery guys were very cheerful and helpful and the bed was set up in no time. I’m happy to say, the sofa bed was most comfortable and was excellent for my post operative comfort. Im pleased with their overall service and communication and would recommend this company.1 comment
Bedworks Marketing TeamBedWorks
Hi Maursa
Thank you so much for your kind words! We are glad to hear that our service and product have been delivered to your full satisfaction. Bedworks is the danish-designed sofabed - Innovation ... Read more
Living exclusive retailer in Sydney. We usually have the most the sofabed displayed at Stanmore showroom. However, it's delighted to hear that our Greenacre team finds your perfect sofabed. Thanks again for sharing your experience and supporting Bedworks business. It's been a pleasure to have you as a customer, and we hope to assist you again soon. Should you have further question, please don't hesitate to contact us back :)
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OzwedgeSouth East Queensland, QLD
- 2 reviews
- 1 like
- Physical store
- Verified customer
Great service and very understanding.
Huge showroom. Plenty of parking. The prices were great for my limited budget, yet it was still a good quality mattress and base. I needed it delivered on a specific day to which they committed. It was delivered as promised.
1 comment
Bedworks Marketing TeamBedWorks
Hi there
Thank you for your review! We are glad to hear that our delivery team keeps up the good work and keep delivering the best service.
... Read more
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mackSydney, NSW
Love my new bed
I found the bed ensemble base I wanted at a very good price, I like that I could choose to customise it with either glides or castors. I love that I could purchase it online and I had it by the next day, making the delivery fee better value for money then other furniture stores I have ordered from previously. I also opted for old base removal which made the whole experience as hassle free as possible.
1 comment
Bedworks Marketing TeamBedWorks
Hi Mack
Thank you for your kind words. Bedworks is proud of the premium bedroom product and delivering the best service. We are glad that our sales team and website provided you with a smooth shop... Read more
ping experience and got you the bed you need. Bedworks offers next-day delivery for the in-stock products, and our delivery always got the best reviews.Similar opinion? Write a review on ieatwords.com.au!
cannonballSydney, NSW
- 2 reviews
- Physical store
- Verified customer
Quality Bedding
Entering the store was confusing because of the vast amount of stock in a small area, I had come prepared with print outs of the mattress`s I wanted to look at (glad I did) George at the main Greenacre store helped me find the mattress I wanted (and it was none of my print outs) "OMG" the comfort of the mattress is amazing my wife and I sleep so much better and don`t wake up with aches or pains, Thanks George. Not forgetting the delivery guys they also need a mention very capable and friendly took the old mattress (for a very small fee) but at the end of the day the guys were great. To wrap up I had no problems with Bed Works and I would recommend this company before any big named bedding place 10 out of 10 guys.
1 comment
Bedworks Marketing TeamBedWorks
Hi there
Thank you for sharing your shopping experience. It's exciting to hear that our Greenacre team delivered another premium service again. We are glad to hear that the product has been delivered... Read more
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Review collected in partnership with BedWorks
JimSydney, NSW
- 2 reviews
- 1 like
- Online store
- Verified customer
Excellent bad
I have bought a bed from this company before,I found them user friendly on line service. Very good sales staff to communicate with you. I bought a second time.
Happy customer.
1 comment
Bedworks Marketing TeamBedWorks
Hi Jim
Thank you for your review. And thank you for trusting Bedworks and supporting our business. It's an honour to have you as a return customer, and we will keep up the excellent work to deliver ... Read more
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Review collected in partnership with BedWorks
HildaSydney, NSW
- Physical store
- Verified customer
Very good service
It was very easy to check products online.
Excellent service at the Greenacre store. The salesperson even offered the same day delivery.
I'm very happy with the mattress I bought there. Thank you.
1 comment
Bedworks Marketing TeamBedWorks
Hi Hilda
Thank you so much for your kind words! We are glad that our service and mattress have been delivered to your full satisfaction. And it's great news that our website makes an easy journey for ... Read more
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Review collected in partnership with BedWorks
- Physical store
- Verified customer
Excellent service, great products.
Stanmore/Annandale store was really good. Great, helpful service. Friendly, helpful with products and delivery. Delivery was fast and efficient. Mattress is great. I would recommend Bedworks to friends. Great service.
1 comment
Bedworks Marketing TeamBedWorks
Hi Peter
Thank you so much for taking the time to write us a review. It's exciting to hear that our Stanmore team delivered excellent service to you and the mattress does its job. It has been a pleas... Read more
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Review collected in partnership with BedWorks
Kylie DelucaSydney, NSW
- 2 reviews
- 1 like
- Online store
- Verified customer
Fantastic products, customer service and delivery & assembly great value for money.
Paid the little extra fees for assembly of the bed. Being a gas lift storage base & limited time available it was built super fast and strong & even took all the packing away with them.
1 comment
Bedworks Marketing TeamBedWorks
Hey Kylie
Thank you for your feedback. It's like an energy boost for us to know our service and products have been delivered to your full satisfaction. Usually, the gas-lift bed comes with 5-6 flat ... Read more
packages, and it requires relatively more effort to assemble - that's why we are here to help and make sure your bed is sturdy and robust!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
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Stephen SasseSydney, NSW
- 4 reviews
- 1 like
- Physical store
- Verified customer
Outstanding
Starting with informed and professional staff at the store, a super fast fabrication cycle and a great installation team...... And finishing with a beautiful piece of furniture. Stuff Koala. And Ikea can't play at this level
1 comment
Bedworks Marketing TeamBedWorks
Hi Stephen
Thank you so much for your kind words! At Bedworks, we strive to provide superior customer service, and we are excited to hear that our service and product have been delivered to your full ... Read more
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Review collected in partnership with BedWorks
jacboyHunter Region, NSW
Ordered in April still waiting for a bed
Ordered a custom timber bed in April bed arrived 6 weeks later damaged and needed to be returned. Waited another 4 weeks bed arrived damaged needed to be returned. Waited another 6 weeks bed on it's way before I got a phone call to day it had been damaged in transit.!! Very frustrating. Dont understand why the beds have no packaging for transport
3 comments
Bedworks Marketing TeamBedWorks
We agree with your complaint - the custom order you placed in May to be delivered to regional NSW has been damaged twice by our contracted interstate delivery company, and we are seeking insurance com... Read more
pensation for this loss. BedWorks apologises for the inconvenience and delay to you, which has not previously occurred on a custom order with this company. We are advised they have also spoken with you personally, and apologise for the loss. As notified by our warehouse, we are working to have your custom products ready to be delivered by another deliverer ASAP at no charge.Thanks for replying but let's be clear, I ordered in April and the bed head has been shipped for delivery three times not two. It's easy for you to blame the delivery company but you provided no prote... Read more
ction on the product not even a piece of paper wrapped around it and my understanding is at least one time the fault was with the paint work. I have not had a call from the delivery company apologising however I did get a call from the driver on the last planned delivery day to say he was taking the bedhead back to you.Bedworks Marketing TeamBedWorks
I am very sorry to hear of your continued concerns over this unusual situation. At Bedworks, we strive to provide superior customer service, no matter the issue or the problem we face.
I have looked i... Read more
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Rohit M.Sydney, NSW
- Online store
- Verified customer
Thank you Bed-works!
I selected the product online and most of the vendors are not ready to give the base without Mattress. As Base of bed broke during house move. Got the prompt response and follow up call from sales team and their you go they didn't even ask for full payment to deliver the product. Very happy with service, quick delivery, reasonable discount and good quality product, couldn't ask for more. It was pure customers delight dealing with BedWorks.
1 comment
Bedworks Marketing TeamBedWorks
Hi Rohit!
Thank you so much for the review! It has been a pleasure of service to you and we hope we can assist you again soon. It is important that we are giving excellent customer service today as we... Read more
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Review collected in partnership with BedWorks
ElizabethSydney, NSW
Great price, great delivery, a decent bed. I bought a topper to add more cushion as it’s medium firm.
Great price, great delivery, a decent bed. I bought a topper to add more cushion as it’s medium firm. Great for the price. Would recommend it as an inexpensive bed to buy with fast delivery. They gave me a four hour window the day before and on the day called me when they were an hour away.
1 comment
Bedworks Marketing TeamBedWorks
Hi Elizabeth
Thank you for your feedback! At Bedworks, we are proud of ourself providing premium bedroom furniture with the best price. It's absolutely fantastic to hear that our service and product have been delivered to your full satisfaction. ... Read more
Thank you again for supporting Bedworks business. Should you have any further needs, let us know and we are here to help :) May the power in your sleep! Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
- Online store
- Verified customer
Exactly what I need and I really value it for my health.
I found the website a little hard to navigate but got there eventually. Thanks to the assistance of your helper it was resolved without delay. Personally I am very pleased with the bed, it presents well and operates easily. I would recommend Bedworks to any other potential customer, they are an excellent company to deal with.
1 comment
Bedworks Marketing TeamBedWorks
Hi Hugh!
Thank you so much for taking the time to write us your kind words. We are excited to hear that the product and the customer service have been delivered to your full satisfaction. And it's exc... Read more
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Review collected in partnership with BedWorks
Ann E.Sydney, NSW
- Physical store
- Verified customer
Beautiful bedheads
I ordered a king size bed head for the main bedroom and was so happy with it that I ordered a second queen size bed head for the second bedroom. Both bed heads are absolutely beautiful and the quality is amazing. The ordering process was easy and the fabric samples was sent to me by post so I could choose a colour. The colours look beautiful in both bedrooms. I recommend bedheads to anyone looking to furnish their bedrooms.
1 comment
Bedworks Marketing TeamBedWorks
Thank you for your kind words, Ann! We are excited to hear that the custom bed head and Bedworks service are delivered to your full satisfaction. And it's good news for us that our order process offer... Read more
ed you smooth and easy shopping experience. All the Bedworks headboards are handcrafted and Australian-made, which help you define an astonishing bedroom design. Bedworks would like to thank you for your support, and we are looking forward to serving you again. Should you have any question, please don't hesitate to contact us at 1800 940 596.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
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MEl
- 2 reviews
Excellent
After a complete debacle with another company Bedworks were amazing. They were Professional and knowledgeable and an excellent customer service and two of the best delivery men I have ever encountered.
1 comment
Bedworks Marketing TeamBedWorks
Hi Mei!
Thank you so much for your kind words! We are delighted to hear that you have full satisfaction with Bedworks service and product. And we are proud of our delivery team to keep the excellent consistency in their service. ... Read more
It's been a pleasure to serve you as a customer. Should you have any further question, please don't hesitate to contact us again. Thank you for supporting Bedworks business. May the power be in your sleep! Cheers Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Wrong Product Delivered + Poor Customer Experience
I was convinced by the reviews that I was dealing with a good place but my experience was the complete opposite. They delivered the wrong product and when I called to resolve, the customer service rep, Giselle, was so rude, abusive and blaming the warehouse. All I wanted was the delivery of the product I purchased! I wouldn’t recommend Bedworks based on my experience with the customer service operator.
1 comment
Bedworks Marketing TeamBedWorks
Hi Sarah, thanks for leaving an honest review about your customer service experience recently when purchasing your Matrix 9 base – we’ve spoken to the sales manager concerned about her response to yo... Read more
ur delivery problem when you notified us. Our warehouse did confirm that a long single base was sent out on that Friday to your southern suburbs home instead of a king single, however, we were able to get the correct one out to you the next day which you appreciated. We apologise for our delivery error and note at BedWorks we place the highest importance on our customer’s satisfaction with our products and service. We have taken steps to ensure the showroom miscommunication you experienced does not reoccur. The BedWorks Marketing TeamSimilar opinion? Write a review on ieatwords.com.au!
mar5garetSydney, NSW
- 2 reviews
- Online store
- Verified customer
very happy with service
I found it easy to navigate on line
I am elderly & would have appreciated the castors being attached for me
The mattress is wonderful I don't know what else to say about a mattress
1 comment
Bedworks Marketing TeamBedWorks
Hi Margaret!
Thank you for your kind words! We are happy to hear that our product, service and our website have been delivered to your full satisfaction. It means a lot for us to hear that our effort make your shopping experience at ease.
... Read more
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Review collected in partnership with BedWorks
- Online store
- Verified customer
Simple, Great Service and an awesome affordable bed.
The ease of purchase of my Bed & Base and Doona was simple made even better with 6 months interest free with Zip Pay. I ordered it on Thursday and nominated to be delivered Saturday. The delivery drivers were absolutely lovely.
1 comment
Bedworks Marketing TeamBedWorks
Hi Joel
Thank you so much for taking the time to write us a review. And we are very excited to see the photo you posted!! We can see the comfort plus pocket spring mattress and the comfort sleep matrix base are a cute match!... Read more
We are delighted to hear that all the service and product you ordered have been delivered to your full satisfaction. It has been a pleasure of service to you, and Bedworks hopes we can assist you again soon. It is vital that we are giving excellent customer service today as we care for you and your sleep. If you need further assistance, please feel free to contact us back, and our team is happy to help. More power to your sleep and I wish you all the best! Bedworks TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with BedWorks
Ian EckhardSydney, NSW
- Physical store
- Verified customer
Great service
Needed a Queen bed and mattress immediately since guest were coming the following day. Picked up mattress that afternoon and bed was delivered on time next day. Couldn't have asked for better service and was also given a great discount.
1 comment
Bedworks Marketing TeamBedWorks
Hi Ian
Thank you so much for your kind words! We are glad to hear we can help with your urgent needs. Customer satisfaction is always the primary goal for Bedworks business, and we are proud to see that our Stanmore crews offer additional to you.
... Read more
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Review collected in partnership with BedWorks
Questions & Answers
Lenaasked
I am trying to find who makes the mattress that has "Bedmate" label on it.
2 answers
Dear Lena,
Not sure who makes the Bedmate label. If you are looking for a latex mattress, suggest you try the Latex Bedding Co. in Crows Nest. This company has good 'product reviews'. We purchased a latex mattress from them. We were pleased with both the quality & service.
Kind Regards,
Neils.
Thanks Neils but I need to find who manufactures or sells "Bedmate".
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Bedworks Marketing TeamBedWorks
Hi Greg,
Thank you for choosing to shop with Bedworks. We are glad you are happy with our products and services.... Read more
All the best, The Bedworks Team