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Nick M.Sydney Surrounds, NSW
- NSW, Orange
- Verified customer
Looks good
house looks great
Had our issues with water pipes and council and time frames but looks great and yes like the other reviewer manny and Liz were helpful
overall value worked out amazing for us
They have standard design with att arched granny flat
Better value compared to cost of other options like Metricon or gj Gardner
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johnCentral West, NSW
- NSW, Orange
- Verified customer
Disappointing
disappointed at final many things not fixed but assured they would construction manager head in sand got our money and now left to warranties painting very bad all over house insects get in laundry door shed door warped asked draftsman to remove large window in family room and fit two windows and inbuilt fire place nothing centred we have to live with this carpet coming apart at joints, very bad cracks in shed floor and alfresco, tilers left a stained mess on shed floor back sliding door not level have to jam with cardboard to keep screens open, floor tiles have coating over them waiting for solution from them don't build with them very friendly until they have your money light switches set at 1400mm not the A/S std of 1220mm
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Disgusted with qualityHunter Region, NSW
- NSW, Orange
- Verified customer
Do not build with Bellriver - After sale care or service is not part of their family owned business
I built with Bellriver at Orange, at the same time as 2 other owners on either side. All 3 properties are now 4 months outside the 6 year builder's warranty and it is interesting to note that all 3 properties in the last 12 months have had major problems with mould, water proofing issues in the bathrooms, and damage to the foundations in both bathroom areas through using particle board in the wet area as the base. I am not a builder but would consider that if all 3 properties have the same issues, it is a result of faulty workmanship and/or p...Read more
oor material being used. Luckily the two other owners found the damage more than four months ago and after an enormous amount of pressure was applied, after much arguing it was fixed under warranty. My property was tenanted, and the problem was not noticed until tenant went under house to store something, Bellriver have refused to fix under warranty stating we are 4 months outside of their responsibility. Bellriver knew the building was imperfect, in the bathrooms prior to the 6 year building warranty running out, they should have rung me and issued a recall and inspected the property based on the other 2 properties having found to be needing urgent repair, instead they did nothing waiting for the warranty period to run out and I dare say breathing a sigh of relief they got away with not having to fix the issue caused by using particle board in a wet area. Think very carefully before signing to build with Bell River. I have tried contacting Management but they have not responded to my email or phone call.
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- NSW, Orange
- Verified customer
So happy with our experience with Bell River
We committed to building with Bell River back in 2016 and moved into our new first home last month. The delays were out of Bell River's control but once the land had been approved, they worked hard and quickly to produce our home. Despite a couple of hiccups along the way, we were so happy with the final product. The finishes on the home were great. To be honest, we wouldn't have been able to get through the last couple of months if it wasn't for our Site Sup Mat Warton. He kept us in the loop every week with his Friday phone calls, worked so hard each week to fulfill our dream of being in the home before Christmas. We will always appreciate Mat's honesty and ability to produce a flawless product. THANK YOU MAT & the team at Bell River!
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GeorgeSydney
- NSW, Orange
- Verified customer
Excellent Building Experience
We are first home buyers purchased a land, shopped around the market to find builder for about 3 months and finally ended-up choosing Bellriver Homes. We have never regretted for our decision throughout construction process. It started with Dane Oliver – Jordan Springs display home sales officer. He explained all the details and went through the initial process of house building. Tender pricing was very clear in terms of what is included in the pricing.
Communication manager Liz Latham was helpful to get the approval quickly and also you can ...Read more
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RayOran PARK
- NSW, Orange
- Verified customer
An excellent outcome in quality and professionalism
We chose Bellriver Homes for the third time we built and were vindicated in our decision by the recent timely completion of the house to our complete satisfaction. The quality and appearance is of the highest standard as was promised by all BRH personnel we communicated with. Our sales consultant Daniel was personable, knowledgeable, helpful and importantly not your typical salesman. Our colour consultant at the BRH offices Nazneen assisted greatly with choices and suggestions in the various decisions that we made. Her approach was supportive a...Read more
nd informative. Our building supervisor Peter kept us informed of progress on a weekly basis and was available anytime to discuss any of our queries if required and on site if needed. He explained construction details in a manner clearly understood by us. He provided other sources of information owners would require once the handover took place. This aspect speeded up our settling in period. Two adverse experiences were in the electrical review and external media connection. I understand the electrical problem was a one off but the media (NBN,TV and Phone) needs more explanation by BRH especially to new purchasers. Building a new home can be a daunting experience but with the professionalism of Bellriver staff It was smooth.Similar opinion? Write a review on ieatwords.com.au!
Maria BalatbatSydney
- NSW, Orange
- Verified customer
Great Experienced Builder
Bellriver was refer to me by another friend who had used Bellriver Homes previously.
Bellriver is my first home building experience. The customer service team that I dealt with prior to building my first house was quite helpful at the colour selection stage. They provided pros and cons to the products selected to assist me with my decision and were patient..
During the construction stage,I was kept to date with my progress. The site manager Manni was quite experienced and was happy to walk my partner and I through the stages when we reque...Read more
sted. Whenever I see a fault, Manni would note it down and make sure the contractors attend to it the next time they come around. Overall constructions was completed swiftly and no stress. The aftercare service that Bellriver provided,especially Lincoln, once the construction was completed to fix any faults and defect. This made me feel like I made the right decision to go with Bellriver to complete the construction of my first home.Similar opinion? Write a review on ieatwords.com.au!
HarshanSydney
- NSW, Orange
- Verified customer
Beyond Excellence !!!
My wife & I visited the Bellriver office more than 9 months ago not knowing much about a house & land package.Ray Almahana was the person who greeted us & from the moment we walked in,he made us feel at ease.He was very knowledgeble with the process & even after I left the office,kept in touch with me answering my queries.During the last 7-8 months I have not contacted Ray.Today I walked into the same office expecting to be greeted by someone else,but was sincerley happy to be greeted again by Ray & what shocked me the most was that he even re...Read more
membered my name!!!I was extremely surprised as I didn't think having had to deal with so many clients' he will recognise me.Not only that,but he took time to come speak to us personally regarding our progress.This is Customer Service at it's super best!.Thank You Ray!Bell River needs more people like you.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Orange
- Verified customer
Buying with Bellriver
We just brought a home and land package with Bellriver homes and are building the Ascot 290 so far our our experience has been excellent. Our salesperson Ray has been very accommodating and patient not pressuring us into anything. So far our design plans and process has been really good. They were very approachable about meeting some design changes that we wanted. Couldn’t be happy with ray and the team can’t wait to start building
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Racquel and DennisSydney, NSW
- 2 reviews
- NSW, Orange
- Verified customer
FAST BUILDER WITH EXCELLENT OUTPUT...
There has been some delays on the paperworks at the beginning, most especially during the Colour Selection. But once the construction started, it went faster than expected with excellent workmanship. We loved the finish product. Liz from office, Dyar and Zane (Home Consultants) and Matthew (site Manager) constantly communicates with us during the entire procedure. With all the House Builder we've inquired to, Bellriver has the best price and offers there is with excellent product. We made the right decision in choosing Bellriver...
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Milan MaharjanAustral
- 3 reviews
- 1 like
- NSW, Orange
- Verified customer
Excellent builder
Hi bellriver team,
Myself Milan Maharjan and my partner Yerina Maskey we are so glad that we made my good decision to built our very first home with team Bellriver. From the day one till now bellriver team did really wonderful job and now finally its been completed and we have moved to our lovely dream home and we are enjoying it. I would really like to thank to the team bellriver for all your hard work. My special thank to the site manager Dietar, who has made this happen earlier than our expected date. He was very professional and charming. Thanks everyone for doing wonderful job for us and keep up all good work.
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StevenSydney
- 2 reviews
- 4 likes
- NSW, Orange
- Verified customer
Best Building Experience We've Had
Bellriver Homes is the fourth builder we have used for our properties and they have by far provided the best experience from start to finish. The sales consultant was very pleasant and she worked with the Bellriver designers to make the amendments we wanted - no requests were ignored. There weren't many additional upgrades needed as the standard inclusions plus promotional offers were top of the line. The construction phase went well as we had an excellent site supervisor who actually regularly communicated with us (a massive point of differenc...Read more
e with other builders) and took responsibility to deliver a home in top condition with just about no defects. The quality of the construction is also very good. For us, the service was the highlight throughout the process. There were many surprises along the way such as morning tea during colour selections and lunch afterwards. We really felt valued during the whole experience. We've never used the same builder twice, but we definitely will consider if we build again.Similar opinion? Write a review on ieatwords.com.au!
Brian
- 2 reviews
- NSW, Orange
- Verified customer
Quality and Warranty Manager
Well all I can say is Bell River Homes stands by its customers well after completion, we had a problem with one of our appliances which failed but Bell River Homes Quality and Warranty Manager stepped in and made sure it got fixed ASAP, We think if it was not for his efforts we would have not had this fixed at all.
We want to thank the Quality and Warranty Manager for his fair go treatment with us and saying that our problem is his problem now and he made sure that we got it fixed without any cost to us.
Where do you get that level of commitment from a builder after completion ...... well that is easy to say Bell River Homes
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KristiAustralia
- NSW, Orange
- Verified customer
Building with Bellriver Homes
My partner and I were a bit hesitant to build as we had heard many horror stories from friends about their building process. However, Bellriver made the entire process for us an absolute dream. We decided to choose Bellriver after seeing the many positive reviews online and we weren't disappointed. From the original layout, we decided to modify the kitchen and had no idea how to achieve what we wanted, but Bellriver were able to come up with a custom design to suit exactly what we asked for.
During the entire build we were given weekly progress updates on what had been done and what to expect the following week. Our build ended up being completed ahead of schedule and the workmanship is absolutely fantastic!
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Sam H Joey MSydney
- NSW, Orange
- Verified customer
Amazing service !!
My Fiancé and I had been looking for our first home for a little over 2 months, before we decided to look at home and land packages. We wanted to stay close to our families, and after a horrible experience with a 35 year old home and misleading real estate agents, we decided that a home and land package was going to suit us best and be financially beneficial to us.
We spent 2 weeks visiting display homes and talking to different builders, with no luck. The frustration of not really being given what we were asking for was quite demotivating....Read more
My Fiancé got in touch with Daniel Tieu, through realestate.com, on a few house and land packages by Bellriver and received a phone call the next day from Daniel. Upon entering the Bellriver display homes at Oran Park, we knew we had immediately found our future home. We were so happy with the service and quality, that we cancelled two other appointments we had that afternoon and went through our options with Daniel. He provided us with an amazing home and land package, that fit what we wanted and was well within our budget. He helped us make changes that needed to be made, and allowed us to think about it and he accommodated to what we really wanted. He listened to us and provided the right product. Recommending Daniel and the team at Bellriver Oran Park, is something we would not hesitate to do in the future. They were amazing and professional to deal with, and Daniel did not hesitate to ensure our dream home would eventually become a reality with the right teamwork and processes they had in place. Many similar companies we dealt with were quick to offer the world and ensure we heard what we wanted to hear, but Daniel ensured that his trust was more important than the broken promises other companies delivered. Whenever we were unsure of something or we wanted something changed he overcame every single obstacle we handed him, truthfully. If it was going to cost more, he made sure we understood that and was adamant in delivering the financial comfort we needed. Extra costs were detailed to us upfront and no fine print was left unread. It is rare to find that sort of professional help in an industry that has been tarnished at times by its money hungry nature. Daniel, and the team, have been upfront from day one, regarding any delays or future obstacles and made it clear that there is always going to be a process to either rectify it, or work around it. And that is everything we needed as first home buyers. We have just signed our Tender and the whole process so far has been easy and hassle free, we cant wait to start building, knowing we have that piece of mind that people like Daniel and his team are looking after us.Similar opinion? Write a review on ieatwords.com.au!
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AlpsSydney
- NSW, Orange
- Verified customer
Trustworthy and high quality and timely build up
Will update once the key arrives but surely till midway can say its worth to consider builder.
From the design stage with the help of consultant Priyanka at masden park display home till midway of the construction it has been quite smooth process. As for a narrow block there are very few design options fit 10 mtr frontage and with the Bellriver avalon 316 design and some upgrade as per requirement we manage to get our final house plans on the paper.
The selection process was quite simple but its always better to do enough research for each ...Read more
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Shell
- 2 reviews
- 3 likes
- NSW, Orange
- Verified customer
My home is just what i wanted!
We have just moved into our home completed by Bellriver.
We are in love with the home and overall have been impressed with the speed and service offered by the team, particularly our site supervisor Richard.
Obviously, like any building process, there were some things that were not as smooth as we would have liked, but the team at Bellriver work hard at correcting issues quickly and communicate well.
If we were to build again, i would choose Bellriver again. So far, we are impressed with the quality of workmanship. The inclusions in their packages made me feel safe that there would be no surprise hidden cost that would make the process unaffordable.
(They even modified the internal home design to suit our needs at no extra charge.)
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- NSW, Orange
- Verified customer
Bellriver Central West
The initial sales experience was faultless. The Orange sales representative went above and beyond to ensure we had everything we wanted in our dream home. Customising designs to suit our needs and following up with us throughout the entire process, even though we had been over to the next step.
The build experience is a lot slower than originally estimated, but we trust the finished product will be worth the wait.
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- NSW, Orange
- Verified customer
First Home
The initial process of building with bellriver (getting the plans approved) was a bit of a slow process but after that everything ran smoothly. The build time was just over 4months. I had asked that I was informed of each process just to be kept updated and they regularly kept me posted. The final product was neat and clean and so far I am enjoying my new home.
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James JKellyville
- NSW, Orange
- Verified customer
Trustable & Reliable builder, 5 stars services!
Just had my new home built with Bell river homes. The house was finished in very good quality, and was handed over to me ahead of the schedule.
All staff are very friendly and helpful from the initial consultation, color selections until the recent handover. I would like thank my building supervisor Immanuel who helped a lot during the whole project. Most important, as it is fix contract, they didn't even increase a cent in price though there has been a few changes made during the build. I am very impressed.
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