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Belong Broadband Questions & Answers (page 2 of 8)
NBN 50/20 (Standard Plus), NBN 25/5 (Starter), NBN 100/40 (Premium) (See All)147 questions from our users
Hi Belong, we've recently switched to you. Do you take care of cancelling our previous supplier (telstra) or do we have to do it?
Welcome to the Belong fam, Jacqui!
We'll take over the line and connect you up with our service but you will still need to touch base with Telstra to close off the account. ...
Read more Sing out here: https://m.me/BelongAU if you have any other questions! - Kimberley
After 621 reviews indicating their customer service is terrible, when will belong realise that "going digital" is not synonymous to drop the ball and not respond to customer requests real-time or near real-time?
Really appreciate your patience here, William.
We totally understand going digital first is a transition, but we're here to support you every step of the way! ...
Read more Our team works across different online channels & are keen to meet you need us, whether that's through a support request on our website or on our social platforms. We'll always do our best to respond as quickly as we can & once we've got you in the DM's, we'll turn things around & get your 'net back on track ASAP. We'd love to learn more about what's going on, so please reach out here & we'll help: https://m.me/BelongAU -Lizzie
Hi William. Absolutely agree with your comments. This "going digital transition" excuse is getting really old. You raised this issue 4 months ago. Nothing has changed in 4 months. It seems the so-call...
Read moreed "transition" is a permanent state of affairs. After quitting Belong about 1 month ago I put in a review. I got the generic response of the "digital transition". As with other customers, their response insinuated that it was me who simply needs to get used to living in a digital era. They refuse to acknowledge they are simply not responding to customer issues. In their response to my review they told me to contact them on their many "digital" platforms to get my issue resolved. Clearly they did not take the time to read that I am an ex customer, simply trying to warn others. That goes to show how little they care.
Totally agree, I've just cancelled my service after 3 years with them and they still refuse to acknowledge that maybe the digital service is a big failure. I once had 2 mobiles and broadband with them...
Read more but have now switched to other services with real people to resolve my issues.
So disrespectful and disgusting, I’ve contacted lawyer’s and A Current Affair and Telecommunications Ombudsman over this!!!!
My dying mother has cancer, they have messed me around for more than 6 MONTHS, I am ripping my hair out
This sounds like an incredibly difficult time that you and your family are going through at the moment Kristi and my heart goes out to you.
It certainly sounds as though you've had quite a tough time...
Read more getting things resolved, and I'm sure it's the last thing you need to be worrying right now, which is why I'm keen to turn things around ASAP. I've escalated this with our complaints team just now and Rani, your case manager will be calling you back today.
I sign up belong had no communication for connection, very worst customer service. i am in doubt should i go ahead or not. no connection, cannot track an order. Very unhappy. i already have existence nbn it only takes couple hours to switch i do not know why it is taking so long to connect, can anyone from Belong can fastrack the connection.
I wouldn’t trust Belong. When there are issues, there customer service is just as bad as the issue you want resolved.
Sounds like you've been having a rough time, Sam-- we're disappointed you felt left in the dark :( We'd love the chance to jump in and take a look at what's going on.
We're still here, just in a diff...
Read moreerent way! We've moved to digital support, so send us a message here: https://m.me/BelongAU.
The sync light is continuously flashing on my modem and the internet light won't show at all. Have checked the app and there are no outages in my area. Why won't my internet work? This happens at least once a month!
We'd love to take a closer look at this one & make sure you can get online, N N! Flick us a quick message: https://m.me/BelongAU so we can check out your connection. Chat soon! -Hannah
Belong Mobile number?
We're fully digital now, Tamiano. So our team is online and ready to help. You can reach us by sending an email () or by flicking us a message on social media (https://m.m...
Read moree/BelongAU). You can also raise a support request via the app :) Here's a link: https://bit.ly/376AKm3, just remember to be signed in to your account. P.S. If this is about porting a number, a little tidbit, the details you enter when signing up need to match what your previous provider has on file E.G. The name the account is under. -Shaun
Hi Belong, the reward of 80$ upon signing up for broadband connection, can this be use for the payment of belong mobile bill.
Hi there Afzal!
If you've got the $80 mobile SIM, once you activate this you'll have $80 credit, which you can use to activate a mobile plan. Have a squiz here for more info: https://www.belong.com.au/go/mobile ...
Read more The SIM can't be used as a payment method for a different Belong mobile plan. If you still need a hand, sing out here: https://m.me/BelongAU & we'll help :) -Lizzie
I've just moved houses to a place that is not yet connected to the nbn. In organizing this on the Belong website, they sent me a grey cable that inserts into the wall and connects the modem to the internet. The wifi works, but the internet does not.
The power and wifi lights are on green, the sync varies between being on and flashing, and the internet one is flashing. I tried this last night and the same thing is occurring. I have tried turning the modem on and off, I have tried multiple wall connections, and have even pressed the "reset" option on the modem. The internet light only flashes though and does not stay green.
Hi Kyle. Congrats on the move! I hope you didn't have to lift too many boxes. If you flick us a message here: https://m.me/BelongAU we'll sort out why your internet isn't up and running. I'm sure we c...
Read morean get your service connected ASAP. P.S. When moving your service, the day you place as your move-in date isn't the day your service will be connected, but rather the day we start processing your request. It can take up to seven business days to connect your service, as long as you don't need a tech appointment. -Shaun
I have the EXACT same problem. I have yet to get anyone to fix it. The technician I spoke to said she will call me back in an hr? I am working from home and need this connected asap.
We can definitely chase that up for you, Taleisha!
Could you also flick us a message here: https://m.me/BelongAU & we'll get on it as quickly as we can to see what the hold up is. -Lizzie
hi belong i was old adsl customer i had disconected account and had there 80 dol credit credit was for mobile however it disapered totaly i went check to get nbn but i already have modem no posiibile get in touch with customer service and lso regards payments why cant add bpay and dircet debit
also why they removed from mobile countries croatia was free
Hi Olivera and if you have a credit sitting on your account when you disconnect, that credit does just disappear, as the account is no longer in service. If you've switched to NBN, the credit should f...
Read moreollow, so we'll investigate and find out what's happened. To do that, we'll just need you to get in touch with us here: https://m.me/BelongAU and we'll get back to you as soon as we can.hi belong i sent many messages on facebook as i have my modem. that was sent in june to adrange my nbn but never tehnician did conected i had asked belong and nbnco direct even yezterday why they cant...
Read more arrange unfkrtunatly belong dont answer on. messanger and website to make apoitment for nbn since i have ur modem. i use to have adsl until march and went dksconected due to issues with speed i shipped old modem they released me from. contract also i had mobile to contact famiky bug later belong sended me modem to connect month to month i tried place online but is ask. me to pay modem again i already have one also. since they didnt answer on messageneer go arrange new nbn i will have to retun modem. from. june never been used inside modem. there was no 80 dol sim as i had adsl to now i cant place new nbn on website as ask me to buy modem and i have new one from june
With NBN do I still need a phone line provider?(eg Telstra).
Great question, Paul -- You don't need a phone line to get a Belong nbn service! If you're keen to join the Belong family, we have a great FAQ that you can read over to answer any questions you might ...
Read morehave about getting started: https://support.belong.com.au/nbn/join -Chris
hi Paul,
Response from Belong is correct.
If you want a phone landline like Telstra then it will be provided using the NBN.
good luck Ray
does anybody know why my new modem won’t display the internet light? it won’t turn on but the wifi and power lights do... have I done something wrong?
No, not at all and it could be something from our end. We don't want oyu left without a service though, so send us a message here: https://m.me/BelongAU and we'll find out what's happening. -Viktor
I already have :)
but I got left on read unfortunately
what is my band width as I am having trouble watching Prime video on my Akai TV. The app is unstable and often seems to buffer, You tube plays o,k,
Hi Graham! We'd love to see what's going on and will need to know more about what plan you're on.
If you flick us a message here: https://m.me/BelongAU we'll get to the bottom of these slow speeds for you. -Lizzie
I am on 65 dollar month . I have joined tv with ethernet cable but still too slow for Prime. The prime video works well on other devices, just not on my TV
Hi Graham, I've checked Amazon's information and according to their information, the Prime Video App is not supported on Akai TVs :( This would explain why you're only having troubles with it on the T...
Read moreV and not your other dervices. You can find their currently supported TV brands here: https://www.primevideo.com/help/ref=atv_hp_nd_cnt?nodeId=GK4GR2DKAKDK92H9 -Rhys
Forever I’ve been paying more then what belong have given me for the speed of my nbn, now for the last week, everyday, it’s constantly dropping out, freezing and running at a snails pace, it’s joke that’s making me look elsewhere for internet
Slow speeds are no joke, Rhys :( We understand that a reliable connection is more important now than ever, so we want to make sure that you're getting the best speeds possible! We'd love to find out a...
Read more little more about what's going on with your connection, so please flick us a message: https://m.me/BelongAU We'll be able to grab some more details, and get to the bottom of what's causing your connection woes. Hope to chat soon! -Hannah
Hi belong just wanted to know why my internet was dropping out multiple times on a Saturday night just find it a bit funny and you guys have no call centre so please respond to my messenger and this is a joke
We're fully digital now, Kane - so are team is online and ready to help. We've replied to your PM, so I'm sure we can find out what's causing all these dropouts ASAP. Chat soon. -Shaun
I have sent belong so many emails nonresponse they say it's connected on my text and it's not done all the stuff on tech support and videos I tried and still nothing I need it up and running pls help I'm over it
It sounds like you're so close John-paul and just need that little bit of extra help from us. So we can get you this support, can you send us a message here: https://m.me/BelongAU and we'll get back to you as soon as we can. -Viktor
All right I give up on it my first reply here but not there
Having the same problem sent umpteen emails it’s frustrating not being able to speak to anyone
How do I cancel my belong connection ? I need a quick confirmation that belong is cancelling my connection I have already submitted a form through zen support got reference no but no response I don’t have internet so what is the point to have connection
Hey Andy!
We always make every effort to get back to you ASAP, but there can be the occasional delays. ...
Read more We'll be sorry to see you go! If you still need a hand with that disconnection, can you pop through a message on Facebook: https://m.me/BelongAU We'll get you sorted there :) -Ethan
I just texted on Facebook and now waiting for response how long it got take to get my response?
Hi I have send the message on facebook at 11:58am this morning no response :(
How can I cancel if the call centre is closed? I have tried numerous times to get in contact via email, social media and though their website so I can cancel my service but getting no response from belong.
You definitely can cancel without the call centre open SJD and it sounds like you've gotten in touch on the right channels to do that. We'll get back to your messages as soon as we can, but if you wan...
Read moret to make sure you've gotten in touch, then send us a message here: https://m.me/BelongAU. -Viktor
I don’t have Facebook so I cannot reach out on there. I have send dms via twitter, email and put in a complaint and still getting no response, it’s ridiculous that you need to be contacted via social ...
Read moremedia. Eventually when/if someone gets back to me I am not even confident that belong will do their jobs correctly. I am worried that after this month I will be charged againA Twitter DM is just as good, so thanks for getting in touch with us there. It can take up to 24 hours before you get a response and with everything going on, this can be pushed out a bit.
We will ge...
Read moret back to you SJD and disconnect that SIM right away.
My internet connection has stopped working from past 3 days . I contacted BELONG and there’s been no response. I have purchased a data sim card just to use as a internet connection for my home. This is impacting our work. Kindly help us .this is the worst customer support
No internet for any amount of time is painful, we get you Chaithra. The best way to get help would be to reach out to us through the 'help' button on our contact us page here --> https://belong.com.au...
Read more/contact-us. Click the 'get in touch' button in the chat to send our technical support team a message so they can troubleshoot with you. You'll know you've successfully sent the message if you get an email response from us with a reference number and an estimated reply timeframe.
Hi, I'm also very disappointed with lack of direct customer service, no number provided, extremely frustrating!! I signed up Internet connection with Belong 10 days ago and then very soon submitted...
Read more my cancellation, but to my disappointment, I STILL keep receiving Belong emails and SMS advising the date of the NBN installation etc, and I also received Belong's Wifi Modem and NBN Device, so frustrating! Could Belong please check my Ref 252255 and Confirm my cancellation request and also advise me how these two sent back to Belong asap. It's pity that I have to advise Belong through this platform, I'll keep updating the progress of Belong's response here. Thanks.Hi Xiaomei. I'm sorry to hear we've let you down. Our call centres are closed, but we're online and ready to help. If you reach out to us here: https://m.me/BelongAU we'll be able to investigate if yo...
Read moreur order has been withdrawn. As for the modem, you're welcome to keep it or to dispose of it at your nearest e-waste bin. P.S. If there's anything we can do to change your mind about leaving the Belong family, please let us know. -Shaun
My nbn technician was meant to come between 8am and 12pm today and they never came. I have been sitting at home with the front door open and I even have a massive note on my garage door saying where to enter the house. What is going on
Sometimes the technicians don't need to come into the house and can get everything done outside. Other times, they may have to cancel the appointment and let us know, so we can pass that on to you.
S...
Read moreo we can find out what's going on Kate, get in touch with us here: https://belong.com.au/contact-us by clicking on the blue 'help' button. That will let you send us a message and we'll find out what's happened. -Viktor
I’ve already done that and am waiting a reply. I want to know what’s going on urgently.
That's great you've already sent one in Kate and it's the best way to get in touch with us. With everything going on, there are some delays in our replies, but we will get to you and have everything sorted for you. -Viktor
Hey Belong, your facebook page is hammered by people complaining nobody can get through and the support link is broken, phone is disconnected, nobody answering messages or emails. My daughter is paying for internet you cannot provide and there are a few thousand people commenting the same. Children need home schooling, if you can not provide how can you take these customers money??? Please contact me and all the other thousands of people on your facebook page!!!!
The next step i will be reporting you to the ombudsman
Thanks for reaching out, Cindy. We understand that a solid internet connection is more important than ever right now, so we're sorry to hear that your daughter is without one at the moment. Due to COV...
Read moreID-19, a fair few of our support teams have been unable to work, which is why we're taking a little longer than usual to respond. Rest assured that our teams are working hard to get back to everyone and will get back to your daughter as soon as they can. If you haven't already, please hop onto this link: https://www.belong.com.au/contact-us and click on the blue 'Help' icon. From there you'll be able to get in touch with our support team who will help out as soon as they can. Take care. -Monique
She already did that if you can answer here why cant you just call her and get it sorted
Im getting same responses Cindy and they just dont care
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