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userid42Sydney, NSW
- 13 reviews
- 14 likes
Gets better with age?
I purchased the Breville Dual Boiler BES920 with Smart Grinder BCG820 back in May 2015. After a couple of warranty issues it’s now not missing a beat.
As a casual barista I appreciate good coffee and this Breville machine can deliver a good consistent product. It has heaps of features to assist the novice and enough flexibility to produce the full range of products you might want at home.
Cleaning and maintenance is, for the most part, easy and relatively automated.
My only issues have been twofold.
Firstly, when I purchased th...Read more
e machine the boilers would not drain properly when I needed to descale it. They would take 2 to 3 hours to fully drain. Ultimately this has disappeared since I had it serviced last year due to a small leak. Since that repair they drain within minutes. I suspect that there was a manufacturing fault which was corrected when the repair was made. Secondly, I have had to replace, 3 times now, the plastic inner ‘shower screen’ that sits above the metal outer shower screen in the group head. Why it’s made of plastic rather than metal I have no idea given the pressure and heat that it is subjected to. Mine have all cracked and needed to be replaced and none have been covered by warranty. The blame has always been placed on me overfilling the filter with coffee and/ or overtightening the portafilter. However I’m convinced that at least part of the issue is poor design. The plastic shower screen parts are about $20 each and easy to fix yourself though.Similar opinion? Write a review on ieatwords.com.au!
RexxyGreater Melbourne (Metropolitan), VIC
- 3 reviews
- BES920 (Dual Boiler)
- Verified purchase
*Barista Review* Clever & well designed Dual Boiler Coffee machine for 1-2 people
I've just sold my cafe after 5 years and needed a home machine for us. As always i search product review and saw this unit was highly rated. Did some research on price and got a great deal from the Myer ebay store on the BES920 dual boiler and BCG820BSS Smart grinder. After using a 3 group commercial machine for so long it took me a while to get the hang of such a smaller machine but after making well over 200 coffees I've really started to appreciate its compact little size and great features. Really well designed with front and back water ...Read more
refill, great steam wand, magnetic holder for the tamp, quick startup and easy cleaning. The only thing they should have included was an LED light on the work area, as it can get dark under the group head. Also gets tedious when making more than 1 -2 coffees at a time, but that's only cause im used to a high production commercial machine. Great job breville.Similar opinion? Write a review on ieatwords.com.au!
Jens GarciaAU
- 3 reviews
- 1 like
Saved myself some $$$
One of my best purchases! Rather than spending money to buy coffee on the to work, I just make some before I go. I love this coffee machine. Just make sure you get good quality beans and make sure to play around with settings (plenty on youtube) to get the best result.
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Find out how Breville BES920 (Dual Boiler) compares to other Manual / Semi-Automatic Coffee Machines
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FishoMelbourne, Victoria
- 7 reviews
Replaced a Sunbeam Torino - this had major design faults. Breville Dual Boiler and Smart Grinder Pro
Purchased a Sunbeam Torino and matching grinder two years ago from Harvey Norman with a 4 year replacement warranty. Really looks the part but had two design flaws. Kept switching off after a few minutes before Group Head had fully warmed up. Sunbeam said this was in the design and could not be changed. I had to keep watching for it to switch off and turn on again to get hot enough. This meant it would never pour a great shot, good but not great. Second the Torino grinder was very messy and splattered grinds everywhere. Also after 18 months th...Read more
e coffee machine failed. Sunbeam was very good in repairing and replacing the faulty parts but I was without a machine for over a month. A few months ago my son bought a Breville Dual Boiler BES920 with a Breville Smart Grinder Pro BCG820. Great price. Seemed a much better machine and half the price of Torino two years before. Maybe Breville are phasing out this model? Don’t know but everyone has them for sale? It is basically the same as their other dual boiler machines up to $3000+! So I bought one and will sell the Torino. I have had it for a month now and are VERY happy with it. Quality and functionality is a very big step above Torino. More importantly it draws a great shot every time! Better than anything I could coax out of the Torino. The Breville has a separate heater in the group head! The Breville is very close to the expensive Italian machines in functionality. It is a true dual boiler with expensive SS boilers. The Torino is not. I bought it again from Harvey Norman for both coffee Machine and Grinder for under $1000! Fantastic value. I also got a 4 year replacement warranty. I live in the bush and believe me this is worth every cent. I could go on and on about how superior the BES920 and BCG820 (BEP920 as a package) are to the Sunbeam Torino products and much cheaper. If you can pick one up you will not be disappointed! Also use is superior to Torino and much easier to service. I am not sure why ieatwords say the BES920 is discontinued. It is sold by all the major places such as HN, Myer, Good Guys etc? It seems BEP920 is the package deal of these two identical products. But they are both still available for purchase separately.Similar opinion? Write a review on ieatwords.com.au!
East86Melbourne
- 7 reviews
Makes great coffee
Purchased 2014 has been trouble free and makes great coffee, reliable model and does have inbuilt reminders to clean and replace filters. Have the Cranberry Coloured model and it delivers a product comparable to a commercial coffee machine, steam generator boiler is not as quick but good enough for home use and when making multiple cups for a group, it doesnt give up or slow down, quite consistent in delivery, as the internals are obviously well designed and built to last .
Forward four years and had issue with leaking from boiler hose, p...Read more
Purchased in December 2021 at Harvey Norman for A$800.00.
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BernskiezSydney
- 6 reviews
- 8 likes
Changed our life FOR THE BETTER from those nasty pods.
We love our Breville make about 6 coffees a day and it's goin strong, the milk frothing is more variable compared to those automatic models like the oracle but you save $1k in the process and the manual process is fun, some days youll make a coffee to rival any great cafe, every so often youll stuff it up .
To sum it up a great machine do yaself a favour and make the switch from those nasty pods.
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headabovewaterSouth East Queensland, QLD
- 12 reviews
- BES920 (Dual Boiler)
- Verified purchase
Lives up to the hype - an excellent home machine
Though this is discontinued I found Bing Lee selling units recently with a 20% off coupon and snapped one up. I already owned the grinder. The Machine is fantastic. Between the tunability and various controls there is an excellent base on which you can pull a great home espresso.
The preinfusion and volumetric settings are fantastic. As the grinder is time based I recommend a set of scales to dose out the beans reliably. Also, Youtube and coffeesnobs.com.au has excellent information on tuning the machine. The pour-in tank is convenient, the...Read more
shots are consistent, the styling is great. The whole thing is just great and i agree with the various review sites that it's the best machine for home-use under $1000. The little details seal the deal - the retractable wheel to lift the unit for moving around and cleaning, the under tray storage, the cleaning system - it just seems very well put together. The steam wand is powerful enough to texture milk well, not as powerful as the Silvia or commercial units but gets the job done. In some ways, with a cold jug and milk the lack of steam power means you spend longer working on and texturing the milk, which makes for exceptional microfoam. It could be my imagination - it just seems to come out really nice and smooth. Lastly - invest in a few toys. Hit up the chinese import sites - what you want is 58mm intelligent dosing ring, espresso distributor and 30lb spring tamp. Cheap imitations of the insanely priced commercial versions work just fine and take a few variables out of the equation. It's made my beans last longer as I lose less on crappy shots. What's my interest? In my younger days I worked as a Barista in Australia and the US for five years and just really like coffee. I moved to this unit from a rancilio silvia - which i loved, but I find the Breville less temperamental and consistent. I found I didnt have the time or patience to coax the silvia into behaving. The breville just works.Similar opinion? Write a review on ieatwords.com.au!
Milly02Hunter Region, NSW
- 21 reviews
- 2 likes
Took time to get it right
I had to try so many brands of coffee to get the one I liked best so that was a very expensive start. I am still trying to get the best dark chocolate powder. At first I was making coffee in mugs and it was watery but since I started making it in a cup I have the perfect strength as I also use the two cup filter basket. I love that I can make the coffee and froth the milk at the same time. I couldn't do that with my previous machine and had trouble with temperatures now I get the perfect cup. I do use lactose free skim milk usually but the regu...Read more
lar milk works just as well. The froth on the top is lovely and firm and I must have almost paid for the machine already after usually having 3 cups a day. It tells me when to clean and when to change the filter and both are just so easy to do.Similar opinion? Write a review on ieatwords.com.au!
Peter KosMelbourne
- 9 reviews
Great prosumer model
This was a great unit for a home user or in our case, a small business wanting a non-commercial machine. Has poured excellent coffee over 2 years but has started to develop leaks and corrosion internally. May not be worth repairing, but we feel we've got our monies worth out of it.
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Find out how Breville BES920 (Dual Boiler) compares to other Manual / Semi-Automatic Coffee Machines
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Holly
- 6 reviews
- 1 like
Well loved machine at the office
We were all really happy when the Boss finally purchased us a coffee machine and this one is a beauty! So quick and easy to use and makes coffee better than some cafes! Love the milk steamer, no frills, easy to operate machine! Definitely a winner in our office and also with clients
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RogerGreater Melbourne (Metropolitan), VIC
- 10 reviews
- 1 like
Excellent machine.
Got it on special from Good Guys. Very great coffee machine. Much better than our previous capsule one. Easy to maintain. Great taste of coffee. It's not that expensive if you consider how much coffee you will drink outside. Highly recommend for any coffee lover. The dual boiler is also great. Saves time.
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Jimmy22Sydney, NSW
- 7 reviews
Excellent machine
Makes fantastic coffee (using good beans of course) is reasonably quiet when it's starting up and doesn't take long in the mornings until its good to go. Only thing could be improved is if it stayed turned on for a bit longer once you don't touch anything for a while until it goes into standby. Apart from that can't fault it
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Appalling spare parts support
A now obsolete plastic part that previously cost $3 is now unavailable and the fix is $500.. complete joke Breville. You force me to buy the spare overseas.
Such a shame as the coffee was quite good from this machine. Just dont expect it to last more than 5 years.
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SVDoncaster
- 6 reviews
Has been an awesome purchase!
Fantastic coffee machine. I’ve had mine for over 4 years and it works like new. steamer is brilliant producing smooth creamy milk every time. I love it! I’m not sure why they have discontinued this model. Seems like a shame. I predict I’ll have this for many more years to come!
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Jammy
- 4 reviews
Worked well for just under 2 years
After completing lots of research, we purchased the Dual Boiler as it was meant to be one of Breville's better machines. We were able to make pretty good coffee after a short time. Unfortunately, the steam wand developed a slow leak. I didn't think it was anything major, however, the warranty was about to expire so I took it in for repair. The repairer found that one of the boilers had corroded and many of the internals were rusted. The machine was prohibitively expensive to repair, so it was replaced with a brand new machine of the same model.
We're hoping we'll have better luck this time round.
It's a good machine, until it breaks.
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Find out how Breville BES920 (Dual Boiler) compares to other Manual / Semi-Automatic Coffee Machines
Know better, choose better.
Justin
- 2 reviews
Cafe quality Coffee
I have now had this machine for a while. This machine produce the best café quality coffee. I use this machine every day and look forward to my morning hit. The machine is easy to use quick to clean. It holds quite a bit of water so you do not need to top up every time you use it. I would recommend this machine to anyone.
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Rich SPerth
- 4 reviews
Perfect coffees every morning
A fantastic machine for the price which allows you to make barista style coffees in your own kitchen every morning. The separate grinder is excellent and the dials/digital display allow you to customise the grind settings and dose with ease (particularly useful when experimenting with different coffee beans). Coffee machine is a breeze to use and no fuss to clean. Well built with many professional like features - highly recommended.
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JustinCanberra
Don't waste your money
Purchased in April 2016 and performed well until doing a descale in August 2017. After the descale the machine started leaking from the hot water tap. The machine is now in for repair for the fourth time with issues such as leaking from steamer and turning off while heating up. We now have a very expensive paper weight. Do not buy this machine if you want a quality product that lasts. Breville customer service's mantra is "there's a two year repair warranty" and refuse to replace what is clearly a faulty machine.
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AntonioSydney, NSW
- 8 reviews
- 6 likes
- BES920 (Dual Boiler)
- Verified purchase
If you don’t know anything about making Espresso..This coffee machine is NOT for you!
I love this home domestic espresso machine, iv had this machine for around 4 years now & it’s never let me down.. il say it again...
“If your NOT serious about making cafe style espresso at the comfort of your own home.. DONT Buy this machine, your wasting your time & MONEY”!
To get the best out of this espresso machine, I ALWAYS use variety of fresh roasted coffee beans with a roast date specified.
DO NOT USE TAP WATER, Always use filtered Water, as the Espresso will taste better.
Cleaning is easy.. my favourite cleaning products ...Read more
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Tony NSydney
- 4 reviews
- 1 like
Really great coffee machine and great value for both grinder and coffee machine
We got the red model which is quite nice and the dual boiler makes the ready time to use the coffee machine quite instantaneous. The grinder works perfectly and coffee machine makes great coffee we haven't had any issues after having it for 2 years now. This model has been replaced by a new model but breville makes great products in general.
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Questions & Answers
Lee Rasked
I have recently completed a descale on my dual boiler. Reset and all good, however, when I turn in machine, with Water tank half full, i can hear machine filling up with water then reaches temperature and extracts well (9.5 bar) and steams milk, however after I turn it off, water must be leaking from machine as within few hours the drip tray is completely full of water and the water tank is empty - didn’t do this before the descale? Any ideas?
No answers
bok k.asked
I have just purchased BES920 today, and this machine makes a big noise when brewing. Checked YouTube and found same problem someone posted but he just ended up to use it as is. Pp suggested it is the air trapped in the boiler, but my machine made the noise since the first coffee. Anyone knows I can fix this?
No answers
chichasked
Hi there. I need some help with my BES 920. It has run faultless for the first 12 to 18 months but after that the pre infusion randomly plays up. Sometimes It works normally but most of the time when you press either of shot buttons you just get what I assume is the solenoid valve humming and no pre-infusion until it reaches the 7 seconds before full pressure comes in and pours a less than acceptable shot. After searching for the problem I have replaced the solenoid valve thinking that was the issue but it still does the same thing. I have learnt to get around the problem by dispensing some hot water and then doing a shot which works every time but just a band aid for the problem. Any suggestions as to what the problem could be? Anyone else with the same problem? Looking for a solution. Thanks
No answers
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