From April 2022, Burbank is offering 1 in every 5 reviews the chance to win a $200 Prezzee Gift Card. Reviewers that had their review published during these months may have received this incentive. Previous incentives include: June until September 2018, 1 in 5 reviewers may have won a $250 Eftpos Gift Card and October 2018 until March 2022 the possibility to win a $200 Eftpos Gift card.
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VijaySouth-Eastern Region, NSW
- Verified customer
Great Job Team
It’s been a long journey for me but I would thank Tim from sales team Googong for providing us designs what we need and make it happen and Gemma from parramatta office for getting all paper works and DA approval done and both of you have fallowed up everything I have requested you guys,Thanks a lot for your assistance in this process until now. My place is about to start construction and I am counting on my Superviser Damian, Hope this goes smooth as well and I would love to share the pics from my house once completed.Please keep up the great work you guys are doing and you will see lots of people coming your way with their new home dreams.
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Lisa
- 2 reviews
- Verified customer
Edge Studio Experience
Had a great experience at the Edge Studio. Staff were very helpful and supportive of budget restrictions and our personal tastes. Highly recommend taking it upon yourself to research first and have ideas with photos and designs from display homes or internet searches so it makes the day go smoothly.
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- Verified customer
Extremely positive experience so far
At the beginning we were sceptical going with Burbank due to not many people around our area building with them. Due to our land had an incline and the build required a step on the ground level only a few builders gave the ok, Burbank had a great design at an affordable price that suited the land perfectly compared to others. The sales person was great and due to requirements like gaining a view from certain areas we were able to flip and change things around with no hassle, we were able to take the standard floor plan and change it to our perf...Read more
ect home on the plan. The change over from the sales person to case manager Gemma was seamless and if you want a builder who has great communication, this is it. We have built before with another builder and we have to say any question we had or feedback was answered that same day, this is great for a builder. Christina, Hayley and Janae from the colour studio were brilliant and professional helping us with choosing finishes and inclusions, made this process a joy. Gemma did a brilliant job gaining the DA approval and organised the construction certificate in great time and didn't leave us out of the loop of how it was progressing. We are now up to the stage of starting construction, so far we feel we made the right decision choosing Burbank. Look forward starting our build. Thank you from Cameron & Cassandra.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
100% would build with Burbank again
From the beginning Burbank homes has exceeded our expectations, the display home was everything we wanted straight away with a few very much affordable changes. Throughout the tender, design and construction process every body within the team has been more than helpful and approachable. The construction process itself has blown us away, every horror story we heard about building a home has not even come close to happening with Burbank so the process has been less than stressful. I would recommend our Building Supervisor, Rick Agostino to anybod...Read more
y! He has an excellent eye for detail and would not be happy with any imperfections even before I noticed anything myself. I cannot express enough how simple and fun this process has been compared to what we expected thanks to Burbank. Every week of the build we received updated progress photos of everything that had been done that week and the target for the week after. We have now got the keys to our first home months ahead of schedule right before Christmas and for cheaper than the contracted price! The final invoice was 15k less than it could have been!Similar opinion? Write a review on ieatwords.com.au!
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Marcus zehentnerHunter Region, NSW
- Verified customer
It is perfect
Very pleased to be building with Burbank! Very professional and nothing is a problem for them at all and fast response.
Especially like to say how good Philip,Hayley and Gemma where all excellent in asking those funny questions!!
Looking forward to the next stage of the build and to see the end result
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Kishan V.Australian Capital Territory
- 2 reviews
- Verified customer
Great start to our first home building journey
In the first stage of our building journey, we have found Gemma, Hayley and Tim to be customer focused, extremely knowledgeable, friendly and approachable. We are grateful for all the help they have provided in planning our new home. Based on my experience so far with Burbank, I would not hesitate to recommend their services who are looking to build in ACT region.
Our file has just been passed on to construction stage. We are looking forward to the same friendly support from our site supervisor and looking forward to moving into our new home as soon as we can!
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- Verified customer
Excited to be building with Burbank!
A big thank you to our New Home Co-Ordinator, Gemma, who has been very helpful and supportive through our Council Approval process by giving terrific communication and keeping us up to date. Mitch, our site supervisor has already been in touch and we expect work to begin on our land soon. Our experience with Burbank to date has been extremely positive. All the staff who have helped us to get to this point, including Michael, Gemma, Hayley and Mitch, have been professional and proactive which are great attributes. We are excited about the start of construction of our new home!
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Jeff LHunter Region, NSW
- Verified customer
Exceeded all Expectations.......A dream to build with.
I found Burbank homes designs were by far the best value for both size and finishes...that no other local builder could match. The Thornton sales office was able to modify our chosen design to suit not only my families needs but to also accommodate our sloping block and sweeping views.
We were happy with all aspects of the building process but what most impressed us was the professionalism of our building supervisor Rick Agostino. We found Rick to be an extremely honest and trustworthy individual who cared not only about the workmanship of the...Read more
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Peter and Cathy G
- 2 reviews
- Verified customer
'Awesome Foursome' at Burbanks headoffice
Plans for 2 Burbank homes with granny Flats just headed to Gosford City Council for DA.
Although it took some time to get to this point, I believe its worth not being in a hurry and getting it right the first time.
I especially thank the beautiful team at the Parramatta office.... the 'Awesome Foursome'
Gemma - the organisational guru.
Hayley- clever with colours and themes guru
Christina- texture and tile genius
Janae- the electrical spark
Again thank you for connecting and making our process seamless and fun!
Look forward to a great build now.
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Haylee H.Sydney Surrounds, NSW
- Verified customer
Best build! So Happy
My site supervisor was Ben McNair who was absolutely amazing every step of the way. Every week without fail he would update me on works happening. My house was complete within 4.5 months, anything I had concerns about he was straight onto. Warranty team have been great sending people immediately.
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Kimberley B.Illawarra, NSW
- 2 reviews
- Verified customer
What a way to begin
Wow - We were lucky enough to get Hayley and Gemma from Colour Studio, and Adam (Caulderwood) to help us start our journey to our dream home. These 3 work seamlessly together, and their professionalism, advice and super friendly personalities are the icing on the cake for the start of our building journey - thanks for making what could have been a stressful and intense time super fun and enjoyable!
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IngridRossHunter Region, NSW
- Verified customer
Better service all round than we could have hoped for!
Rick was absolutely fantastic. Build was all done on time, with ease and he communicated so well with us throughout the process. It was wonderful to walk in towards the end to see the finished product, we'd dreamed of months earlier. The value for money we got was amazing - customised Hawkesbury house.
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RhondaSouth-Eastern Region, NSW
- Verified customer
Excellent Team at Burbank
The team at Burbank have been fantastic. Phillip Fairhall was so helpful and approachable, he really listened making sure that the design would suit what we were looking for. Gemma in Admin made things so smooth and Hayley was great in helping us chose our finishes. Truly a great team.
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AMKGreater Melbourne (Metropolitan), VIC
- Verified customer
Professional and Friendly Supervisor
I am very happy with the way my dream home getting shape, especially with a friendly and professional Supervisor, Mr. Dean Galea. The building progressing very quick and Mr Dean Galea provides periodic update through mobile phone, email. He keeps me upto date, provides accurate and timely information. Kudos and big thanks to Mr. Dean Galea
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MarcoHunter Region, NSW
- 3 reviews
- 2 likes
- Verified customer
Rick made it happen
The build did not start well. Pretty much started a month after they said it was going to. Found out supervisor left and new one was starting. So understandable. Rick was my supervisor and did a great job to get it back on track.
The price I was quoted was the price I paid. There was hidden costs like most builders. There has been no major problems. Just a few little ones that Rick has been quick to get sorted. You will never get the perfect house. There will always be a little something thats just not right. No mater how much u pay. U got to ...Read more
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- Verified customer
Fantastic Admin/Design Team
The Burbank Administration/Design Team have been fantastic to deal with during the initial stages of our build.
Our build has just finished the administration phase and is about to start construction. Once Gemma was handed the file as our New Home Coordinator we felt immediately at ease. Efficient, extremely competent, knowledgeable and a great communicator; Gemma has made the early stages a breeze.
From the design perspective; you couldn't ask for a better interior designer than Hayley. Proficient in all aspects of design, colour coordinatio...Read more
n and current trends; Hayley provided expert advice on the selections that we made and gave us fantastic ideas that we would have never thought of. Very patient and a great communicator, we didn't feel rushed at all during our Edge studio day. Melinda (electrical) also provided a great service and endured some of our more complex requests through to completion. Christina (tiles) provided expert advice and lead us through the intricacies of tile layout and how we could expect different tile patterns to interact with our rooms.Similar opinion? Write a review on ieatwords.com.au!
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SamanthaHunter Region, NSW
- Verified customer
Value for money
As a first home buyer and also a first time builder I was very anxious at the start of the process because I didn't have any idea about the steps of building a house. After walking though all the display homes at Thornton I ended up picking Burbank as they had the most flexibility of changing their plans to suit my preferences and they also seemed the most genuine, being very upfront about the total build cost without having any hidden costs as most builders seem to have.
The level of the standard selections at the colour selections appointment...Read more
1 comment
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Shiju - ShinuSydney, NSW
- Verified customer
Good clear process and helpful team
I and my husband are happier with our first house build experience so far with Burbank Homes.
We were first met by a friendly and professional new home consultant Bradley Jackson at the site to see the land then we went to Leppington display homes. He was very knowledgeable and responsive with any questions or queries we had along the way as a first home buyer. He clearly explained everything and there were no overselling or false promises.
Compare to other display homes Burbank home plans was quite impressive so we knew we walked into the ri...Read more
ght showroom. The staffs at head office have been just as good and the handover from sales to office has been a smooth transition. The staffs at the office were very helpful and always quick in responded. Our interior designer Hayley Futon was very friendly and cooperative. She helped us to make the right choice. Our new home coordinator Gamma Vassallo was very pleasant and easy to approach she was always there to explain any and always responded quickly to any queries we had and always kept us in the loop with any progress. We look forward to the next phase of our journey.1 comment
Burbank H.Burbank
Hi Shiju - Shinu,
Thank you for your review.... Read more
Its fantastic to read that from the very start of your journey with our Sales team, right through to our operations you have been receiving high level customer service which we are certain will continue. - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Thank you to our Site Supervisor
***EDIT*** We have been in our house approx. 5 months, and have been a little disappointed in the quality of the finishes. We feel like their could have been more time taken with sanding back and painting, some parts of our ceilings look like there has only been one coat and is very streaky, and our kitchen joinery is of poor quality. The kitchen draws are very flimsy, and are very clunky when opening and closing. Some of the joinery is even coming apart, where it should have been glued or screwed they have used some sort of double sided tape. ...Read more
Our advice to others at the end of their building process would be to take extra time in your final inspection to go over everything with a fine tooth comb, and pick a time for your final inspection where the light will be good, so all faults will be easier seen. Whether your house cost $80,000 or $800,000 you deserve the best quality possible.*** Thank you to our site supervisor [name removed]. Nothing was ever a problem and he was always quick to ease any worries we may have had and fix any problems that arose throughout our build. Being first time builders we were daunted by not being familiar with the process, but [name removed] was always quick to assure us that everything would work out, and it surely did. We moved in to our beautiful home without a hitch, except for minor problems earlier in the build. But these were resolved quickly. We found Burbank great value for money and the sales team at Thornton were very patient with us. And [name removed] at head office was always happy to help us with any concerns or queries. At times we were eager for the process to speed up, but now at the finish line we have realised there is a reason why these things take time, and our home was well worth the wait. We look forward to making lots of memories in our new family home and want to say a big thank you to [name removed] for his patience. He is a lovely, calm, kind man who went above and behind for us to make sure we were happy.1 comment
Burbank H.Burbank
Hi there,
We thank you for taking the time to write such an honest review.... Read more
We are thrilled to read about your experience and the service provided by all team involved. We wish you many happy years in your new home! - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
Amelia ThomsonHunter Region, NSW
- Verified customer
Exceptional Quality and service
Being a first home buyer the whole process of building a new home is an overwhelming experience but right from the start, Burbank assisted wherever they could and made a potentially stressful process seem extremely simple. The sales team at Thornton were fantastic, assisted with changing plans and tried to work my ideas into the plans, nothing was ever too hard for them. My new home coordinator Gemma was extremely helpful and would always provide a response to any questions within 48 hours. Burbanks interior designer hayley is exceptional at h...Read more
er job and provided great advice and guidance on colours and finishes. My site supervisor Rick was extremely accommodating and was always available to speak to or meet on site to run through any questions. I had an independent inspector complete inspections at different stages of the build, as expected there were some minor items however they made comment that overall Burbank had completed a high quality build. The reason I decided to build with burbank was due to the recommendation from a friend who also built through them and they have definitely met every expectation i had and I would highly recommend them.1 comment
Burbank H.Burbank
Hi Amelia,
We loved reading about your Burbank journey and are so glad the team were able to assist and made you feel at ease throughout your build.... Read more
We are vey honoured you chose to build with Burbank and thank you for your recommendation. - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
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Burbank H.Burbank
Hi Samantha,
Thanks for your review we really do appreciate it!
-The Burbank Team