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Reviews

(61)
(2)
(1)
(1)
(4)
  • Build Stage
    • Pre-Construction (28)
    • Post-Construction (23)
    • Mid-Construction (10)
  • Customer Service
    4.8 (55)
  • Site Admin
    4.6 (33)
  • Timeliness
    4.5 (37)
  • Structural Integrity
    4.9 (25)
  • Plumbing & Waterproofing
    4.5 (24)
  • Electrical & Lighting
    4.5 (26)
  • Flooring
    4.7 (21)
  • Transparency
    4.7 (48)

Reviewer Photos & Videos

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Vijay

VijaySouth-Eastern Region, NSW

  • Verified customer

Great Job Team

published

It’s been a long journey for me but I would thank Tim from sales team Googong for providing us designs what we need and make it happen and Gemma from parramatta office for getting all paper works and DA approval done and both of you have fallowed up everything I have requested you guys,Thanks a lot for your assistance in this process until now. My place is about to start construction and I am counting on my Superviser Damian, Hope this goes smooth as well and I would love to share the pics from my house once completed.Please keep up the great work you guys are doing and you will see lots of people coming your way with their new home dreams.

Customer Service
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review


Lisa

Lisa

  • 2 reviews
  • Verified customer

Edge Studio Experience

published

Had a great experience at the Edge Studio. Staff were very helpful and supportive of budget restrictions and our personal tastes. Highly recommend taking it upon yourself to research first and have ideas with photos and designs from display homes or internet searches so it makes the day go smoothly.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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  • Verified customer

Extremely positive experience so far

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

  • Verified customer

100% would build with Burbank again

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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The reviewer stated that an incentive was offered for this review


Marcus zehentner

Marcus zehentnerHunter Region, NSW

  • Verified customer

It is perfect

published

Very pleased to be building with Burbank! Very professional and nothing is a problem for them at all and fast response.

Especially like to say how good Philip,Hayley and Gemma where all excellent in asking those funny questions!!

Looking forward to the next stage of the build and to see the end result

Customer Service
Transparency
Site Admin
Timeliness
Electrical & Lighting
Flooring
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review


Kishan V.

Kishan V.Australian Capital Territory

  • 2 reviews
  • Verified customer

Great start to our first home building journey

published

In the first stage of our building journey, we have found Gemma, Hayley and Tim to be customer focused, extremely knowledgeable, friendly and approachable. We are grateful for all the help they have provided in planning our new home. Based on my experience so far with Burbank, I would not hesitate to recommend their services who are looking to build in ACT region.

Our file has just been passed on to construction stage. We are looking forward to the same friendly support from our site supervisor and looking forward to moving into our new home as soon as we can!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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  • Verified customer

Excited to be building with Burbank!

published

A big thank you to our New Home Co-Ordinator, Gemma, who has been very helpful and supportive through our Council Approval process by giving terrific communication and keeping us up to date. Mitch, our site supervisor has already been in touch and we expect work to begin on our land soon. Our experience with Burbank to date has been extremely positive. All the staff who have helped us to get to this point, including Michael, Gemma, Hayley and Mitch, have been professional and proactive which are great attributes. We are excited about the start of construction of our new home!

Build StagePre-Construction

The reviewer stated that an incentive was offered for this review


Jeff L

Jeff LHunter Region, NSW

  • Verified customer

Exceeded all Expectations.......A dream to build with.

published
Customer Service
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
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  • Verified customer

'Awesome Foursome' at Burbanks headoffice

published

Plans for 2 Burbank homes with granny Flats just headed to Gosford City Council for DA.
Although it took some time to get to this point, I believe its worth not being in a hurry and getting it right the first time.
I especially thank the beautiful team at the Parramatta office.... the 'Awesome Foursome'
Gemma - the organisational guru.
Hayley- clever with colours and themes guru
Christina- texture and tile genius
Janae- the electrical spark
Again thank you for connecting and making our process seamless and fun!
Look forward to a great build now.

Customer Service
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

Haylee H.

Haylee H.Sydney Surrounds, NSW

  • Verified customer

Best build! So Happy

published

My site supervisor was Ben McNair who was absolutely amazing every step of the way. Every week without fail he would update me on works happening. My house was complete within 4.5 months, anything I had concerns about he was straight onto. Warranty team have been great sending people immediately.

Customer Service
Transparency
Build StagePost-Construction

Kimberley B.

Kimberley B.Illawarra, NSW

  • 2 reviews
  • Verified customer

What a way to begin

published

Wow - We were lucky enough to get Hayley and Gemma from Colour Studio, and Adam (Caulderwood) to help us start our journey to our dream home. These 3 work seamlessly together, and their professionalism, advice and super friendly personalities are the icing on the cake for the start of our building journey - thanks for making what could have been a stressful and intense time super fun and enjoyable!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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IngridRoss

IngridRossHunter Region, NSW

  • Verified customer

Better service all round than we could have hoped for!

published

Rick was absolutely fantastic. Build was all done on time, with ease and he communicated so well with us throughout the process. It was wonderful to walk in towards the end to see the finished product, we'd dreamed of months earlier. The value for money we got was amazing - customised Hawkesbury house.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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Rhonda

RhondaSouth-Eastern Region, NSW

  • Verified customer

Excellent Team at Burbank

published

The team at Burbank have been fantastic. Phillip Fairhall was so helpful and approachable, he really listened making sure that the design would suit what we were looking for. Gemma in Admin made things so smooth and Hayley was great in helping us chose our finishes. Truly a great team.

Customer Service
Transparency
Build StagePre-Construction

AMK

AMKGreater Melbourne (Metropolitan), VIC

  • Verified customer

Professional and Friendly Supervisor

published

I am very happy with the way my dream home getting shape, especially with a friendly and professional Supervisor, Mr. Dean Galea. The building progressing very quick and Mr Dean Galea provides periodic update through mobile phone, email. He keeps me upto date, provides accurate and timely information. Kudos and big thanks to Mr. Dean Galea

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateSeptember 2020
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The reviewer stated that an incentive was offered for this review

Marco

MarcoHunter Region, NSW

  • 3 reviews
  • 2 likes
  • Verified customer

Rick made it happen

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2019
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  • Verified customer

Fantastic Admin/Design Team

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review


Samantha

SamanthaHunter Region, NSW

  • Verified customer

Value for money

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Burbank
Burbank H.Burbank

Hi Samantha,
Thanks for your review we really do appreciate it!

-The Burbank Team

The reviewer stated that an incentive was offered for this review


Shiju - Shinu

Shiju - ShinuSydney, NSW

  • Verified customer

Good clear process and helpful team

published
Customer Service
Transparency
Build StagePre-Construction
Construction End DateMarch 2020
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1 comment
Burbank
Burbank H.Burbank

The reviewer stated that an incentive was offered for this review


  • Verified customer

Thank you to our Site Supervisor

published
Customer Service
Transparency
Site Admin
Timeliness
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Burbank
Burbank H.Burbank

Amelia Thomson

Amelia ThomsonHunter Region, NSW

  • Verified customer

Exceptional Quality and service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateSeptember 2019
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1 comment
Burbank
Burbank H.Burbank

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