From April 2022, Burbank is offering 1 in every 5 reviews the chance to win a $200 Prezzee Gift Card. Reviewers that had their review published during these months may have received this incentive. Previous incentives include: June until September 2018, 1 in 5 reviewers may have won a $250 Eftpos Gift Card and October 2018 until March 2022 the possibility to win a $200 Eftpos Gift card.
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Reviewer Photos & Videos
- QLD
- Verified customer
Excellent service and fast communication
After being messed around with another builder for 5 months who simply could not get it right it was a great pleasure to meet Patricia .
Firstly I want to thank you Patricia for all your hard work and hundreds.of emails.and meetings that we have had.
From the very start she listened to what we wanted and what was expected always advising and giving us options. The house layout was almost perfect downstairs but upstairs we gutted it and made lots of changes to suit what we wanted. Nothing was ever a problem and Patricia was always quick to respo...Read more
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Tania PrendergastSouth East Queensland, QLD
- QLD
- Verified customer
Fantastic result
Thanks Patricia. I appreciate your time and patience it took to achieve great results. My family and I look forward to watching our home being built, we are very excited. Thanks again, and to the Burbank Team, together you have delivered a fantastic result. We look forward to the rest of our journey with Burbank.
1 comment
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- QLD
- Verified customer
Great experience... Sales Office through to Head Office
Having just gone through a very poor experience with another builder where deceptive sales tactics were used; Burbank have been great since the first walk through of the display home.
Patricia listened to what we were looking for in our new home, and great assisted in the development of a new home proposal that not only fit all of our needs, but also our difficultly shaped block.
We made many changes to the existing plan and
Garry was there all the way along to help answer questions and provide me with assurance that we could achieve what we...Read more
1 comment
Burbank H.Burbank
Hi Adrian
It’s fantastic to read that from the very start of your journey with our Sales team, right through to our operations and construction team, you have been receiving high level customer servic... Read more
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Sorne DuongSouth East Queensland, QLD
- QLD
- Verified customer
Perfect Quality Build
Build quality is excellent from internal floor tiles to external brick laying. Great design. The house looks not too big from the outside but inside is massive. The house provides comfortable personal space for every member of the family. As soon as I walk inside the house, I feel very cosy.
1 comment
Burbank H.Burbank
Hi Sorne
We will be sure to pass along your lovely comments to the team who have specifically worked with you.
Thanks
- The Burbank team
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Anita H. Mark W.South East Queensland, QLD
- QLD
- Verified customer
Outstanding Service
I must commend the outstanding service I have received from Hayley Hart & Teresa Seeney from Greenbank- I feel totally confident with the design of the home we have chosen, these ladies went out of their way to meet us at a display home to explain to us what to expect with our choices! Previously I had looked at other display homes & talked to other consultants but none like these 2 ladies, they both understood what I asked and what I was looking for, I feel they are both very thorough and I will highly recommend anyone I know who intends on building to seek consultation through Hayley & Teresa at Burbank Homes! Thank you ladies for making me feel very confident with my choice I appreciate it!
1 comment
Burbank H.Burbank
Hi Anita H
We will be sure to pass along your lovely comments to the team who have specifically worked with you.
Thanks
- The Burbank Team
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The reviewer stated that an incentive was offered for this review
SonyaSydney, NSW
- QLD
- Verified customer
Amazing team
From the first phone call till today all i can say is amazing service. Hayley Hart, Tara and Nicky all have been amazing. But if it was not for that first call to Hayley, and talking to her we would have gone elsewhere and missed out this beautiful experience as its our first home. The team understood our needs and are helping us achieve our dream.
1 comment
Burbank H.Burbank
Hi Sonya
Firstly, we too are so pleased and honoured that you chose to build with us!
We are sure that all our team will work hard to ensure that you have a wonderful experience and you will be thrilled with your beautiful new home.... Read more
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JoonSouth East Queensland, QLD
- QLD
- Verified customer
GREAT SERVICE
Thank you Ash at Green bank office, wonderful smooth process.
Burbank is fantastic builder, from sales to colour selection with Tara at edge selection, everyone is knowledgeable and happy to help. Wonderful experience. Ash, our sale consultant is very friendly and caring. Happy to build again with Burbank in the future.
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- QLD
- Verified customer
Superb and transparent service, great pricing
We went to Burbank after previous poor experience with other builders. Fast forward several weeks we are now ready to start building, thanks to the superb assistance from Georgia Martin in preparing and finalising our building contract.
Through the process, Georgia was transparent, engaged with our interest, helpful and kept to her promises. She understood our position as first home buyer and walked us through the various steps, risks, regulations that we were previously unclear about. There has been no surprises and our various requests were able to be given with a really good, fixed pricing at hand.
Based on the progress so far our experience with Burbank has been a peach.
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- QLD
- Verified customer
Excellent service and Communication.
From our first contact with new home consultant, Georgia Martin, the Interior Designer at Edge Selections, Tara Daniels, and the new Home Coordinator, Nicky Warren, and now our first contact with the site supervisor, Mark Burnie, everything has been perfect. Communication, meeting times and any questions have been no problem and swift and detailed responses. Everything has just flowed as advised and met the timeframe set by Burbank. Could not wish for anything more and the people are caring and personable.
1 comment
Burbank H.Burbank
Hi Paul and Glenda
It’s fantastic to read that from the very start of your journey with our Sales team, right through to our operations and construction team, you have been receiving high level customer service which we are certain will continue.... Read more
Kind regards -The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
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AliceSouth East Queensland, QLD
- QLD
- Verified customer
Dishonest, misleading and worst ever
Worst experience ever !
Lack of communication! Dishonest and misleading. Very pushy to get your deposit,then spent your money without informing you. Be extremely careful when you chose this builder, or I would recommend go for others and save your time and lots of hassles.Choose someone that really take responsibility and care for their customers, rather than push you into a contract and ignore you and do whatever they want to do with YOUR money! Complaint was lodged and totally ignored. Probably they don't know there is QBCC and consumer affair exist. It is time consuming if you didn't chose right one, but I will escalate it to the higher department and legal action will be made if necessary.
1 comment
Burbank H.Burbank
Hi Alice,
We're saddened to read of your Burbank experience and we'd like to help. Can you please e-mail your job number, street address and best contact details to [email protected]
Once I receiv... Read more
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Darryl S.South East Queensland, QLD
- QLD
- Verified customer
Awesome Builders
The building process through Burbank Homes has been quite easy. Everything has been explained along the way. From our initial contact at the North Harbour display we have felt right at home with Burbank. Communication has been first class. We have just been through the colour selection process. Tara was Awesome and guided us through what we thought was going to be a daunting task. She made it very easy. Can't wait for the next stage.
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Ronda and PhilSouth East Queensland, QLD
- QLD
- Verified customer
professional and easy to work with
We have had a trouble free build with Burbank from start to finish! a few minor things popped up along the way as they do in any build, but they were dealt with straight away by our building supervisor Dave, who went above and beyond his job to see that everything was done correctly and professionally. From the appointment at Edge studios picking colours, materials etc to the actual build itself we were kept informed all the way through each stage with photo's and texts and emails. Building a home can be a stressful time but not with the Burban...Read more
k team, they were all friendly and helpful and we would certainly recommend them for their workmanship. A big thank you to Nicky, Dave, Jodi, Tim and all those who took part in our build. Dave may you catch many fish!! Regards Phil and RondaSimilar opinion? Write a review on ieatwords.com.au!
BecSouth East Queensland, QLD
- QLD
- Verified customer
So far so good
Ash has been nothing but helpful throughout the early stages of this building process. Ash made sure we were satisfied and happy with the choice of our house and the layout suited to our needs. He was very helpful and easy to contact. Myself and my partner were listened to and Ash delivered.
1 comment
Burbank H.Burbank
Hi Bec,
Thank you for your honest feedback! We hope you enjoy your the rest of your Burbank journey.... Read more
Thanks, - The Burbank TeamSimilar opinion? Write a review on ieatwords.com.au!
KateBrisbane
- 4 reviews
- QLD
- Verified customer
Colour consultant queen - Tara Daniels
After signing our contracts and securing the services of Burbank to build our new home we knew the colour appointment was imminent. Having not built a home before we were not really sure what to expect so as our colour consultant Tara suggested, we came armed with our best Pinterest pics and (vague) design ideas.
I must admit we were a little nervous, but Tara made us feel very at ease and comfortable from the start. Despite having just started in the Brisbane office after moving from Melbourne, Tara's level of knowledge was fantastic and sh...Read more
e followed up to confirm all advice on price and choice was accurate and available to us. There were certainly a lot of choices that I didn't even realise we would have to make, from cornices to clotheslines colour, to which way our cupboard door handles would be placed. Where we were unsure of what we wanted, Tara was able to guide us with her expert advice and keen styling talents. She also showed us pictures where she could which really helped us visualize and come to a decision. Tara even helped us secure tiling that we had our hearts set on for weeks - and did not mock me when I did my happy dance to celebrate this! This was such a huge and important part of the new home process for us and Tara was so patient, friendly and professional....never rushing us to make a decision and always giving honest opinions and guidance. After 4 hours in the colour room(s) we walked out being both mentally exhausted and extremely happy with our choices. Tara followed up as promised with our variation documentation and all itemized furnishings. She responded to a myriad of messages from us following this and was always timely and friendly - no question was too small (although probably some silly ones). As we prepare to go into the build phase of our home we are so excited and so happy knowing how fab it is going to look. Would definitely recommend Tara for all your design needs!Similar opinion? Write a review on ieatwords.com.au!
- QLD
- Verified customer
Amazing & Life Changing Experience
From the outset, I was impressed by everything that Burbank had to offer. From the range of amazing designs, Teresa helped pick one that suited perfectly. The options for what to put inside the house were fantastic and offered us plenty of choice. Transparency was perfect throughout as I never felt misled or over promised. Everything was very well priced and felt looked after by the experienced operations team (Garry, Nicky & John). All approvals and applications were done speedily meaning I was the first to start on site in the area by a count...Read more
ry mile. Once on site, I was lucky enough to have Alan as my building supervisor. Progress was both quick and accurate. The only issue encountered was a someone kicking a side door in over the Christmas break when the site was locked up and David had a new door replacement on by Boxing Day while everyone was on holidays. Very much looking forward to our move in date very soon, the home looks amazing and can't thank everyone enough. I can tell that Burbank takes great pride in their work and making sure all customers are looked after.Similar opinion? Write a review on ieatwords.com.au!
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KateBrisbane
- 4 reviews
- QLD
- Verified customer
Georgia Martin - New home consultant & life coach
Like many people cruising the display home villages, we had an idea of what we liked but were way out of our depth. We met Georgia in the display at Yarrabilba late one Sunday afternoon (keeping her there quite some time past closing) and from the very beginning she displayed outstanding customer service.
Georgia never made us feel like she was chasing a sale, more so, it felt like a friend was sharing her knowledge, experience and expertise to help us achieve everything we wanted... and even some things we didn't know we wanted but now coul...Read more
d not imagine doing without. Once we officially decided to go with Burbank Georgia probably received a dozen emails a day from me confirming everything from ceiling height to dishwashers to what wine will I need to drink to recover from all the decisions. At every interaction (and I am sure there were many silly questions) she was professional, personable and knowledgeable. Georgia accommodated all our requests and was able to give advice based on her own experiences which made us feel completely at ease, allowing us to trust her wholeheartedly to help design our dream home. Not having built a home previously, Georgia was able to explain the process end to end in a way that took the stress out of what could be a really overwhelming event. Even after the contract was signed, she continued to answer questions for us...in fact, she may never get rid of us! Georgia is definitely an asset to Burbank and we are extremely grateful to her for getting us to where we are... We are now looking forward to our amazing home being built and could not be happier.Similar opinion? Write a review on ieatwords.com.au!
rocky
- 2 reviews
- QLD
- Verified customer
Timely response to customer feedback and willing to solve problem.
Delivered the service in good faith and always responded enquiries on timely basis and are willing to help. Although the quotation changes sometimes, they helped to identify and explain where the changes happened. They worked hard to match customer's expectation trying to achieve what we want. We want to continue the building journey with them and trust them to deliver a great dream house.
1 comment
Burbank H.Burbank
Hi Rocky,
Thank you so much for you honest feedback we really appreciate it, thanks for choosing to build with us.... Read more
-The Burbank Team.Similar opinion? Write a review on ieatwords.com.au!
- QLD
- Verified customer
Our builder
The build went near perfectly and David Dobson, our builder, was extremely helpful and informative, he kept us up to date with everything and even had extra site visits with us. He explained everything what was happening at every stage of the build and also sent photos of each part that had been completed. 10/10 stars for David, would highly recommend Burbank to anyone who is looking to build. Thank you to the team at Burbank, and a special thanks to Georgia Martin and David Dobson!
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- QLD
- Verified customer
Stress free pre construction process
Burbank pre construction team made our journey easy from the display home tour until securing of building approval. We would love to commend the following members behind the success of our journey: Georgia Martin who gave us a tour on their Yarrabilba display home and handled our preliminary work and contract signing. She even made time to review that all add ons we requested during the preliminary works and variations requested during the preparation of our contract were included before we sign it. After the preliminary work, Darren Rossi p...Read more
rovided us the Edge inclusion selection pack, which gave us a glimpse on basic inclusions of our chosen package which helped us decide what we want during the colour stage. On the colour stage, we were referred to Jodi Holdstock at Burbank Edge Studio, she helped us to design our home. She even took note of our additional variations that we would want to include but not part of our original contract. After our colour selection and contract signing, we were referred to Nicky Warren, she was so fast in obtaining our building approval and other permits which helped us to fast track in securing our loan and start the building process.Similar opinion? Write a review on ieatwords.com.au!
fiona_dunphySouth East Queensland, QLD
- QLD
- Verified customer
Very happy customers!
Burbank wern't initially on our list of builders to check out but when we passed through a display village and met with Dean Rossi we were very pleasently surprised! Dean presented house options to us and took plenty of time to listen to our needs and wirk within our budget. Informative, quick to respond to queries and extremely friendly every time we met and spoke.
The appointment to choose our colours etc was so much fun. Plenty of items to choose from, their standard inclusions are a great quality. Jodi Holstock was a huge help in the proce...Read more
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Burbank H.Burbank
Hi Tania
Thank you so much for sharing the experience that you've had with us so far! We wish you all the best and can't wait to see your dream home come to life
Thanks
- The Burbank Team