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Reviews

4.8

156 reviews
5
(136)
4
(15)
3
(1)
2
(0)
1
(4)
  • Build Stage
    • Pre-Construction (32)
    • Post-Construction (31)
    • Mid-Construction (4)
  • Customer Service
    4.8 (53)
  • Site Admin
    4.8 (29)
  • Timeliness
    4.7 (35)
  • Structural Integrity
    4.8 (26)
  • Plumbing & Waterproofing
    4.8 (23)
  • Electrical & Lighting
    4.8 (24)
  • Flooring
    4.8 (25)
  • Transparency
    4.7 (38)
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Reviewer Photos & Videos

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  • QLD
  • Verified customer

Excellent service and fast communication

published
Customer Service
Transparency
Build StagePre-Construction
Tania Prendergast

Tania PrendergastSouth East Queensland, QLD

  • QLD
  • Verified customer

Fantastic result

published

Thanks Patricia. I appreciate your time and patience it took to achieve great results. My family and I look forward to watching our home being built, we are very excited. Thanks again, and to the Burbank Team, together you have delivered a fantastic result. We look forward to the rest of our journey with Burbank.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Burbank
Burbank H.Burbank

Hi Tania
Thank you so much for sharing the experience that you've had with us so far! We wish you all the best and can't wait to see your dream home come to life
Thanks
- The Burbank Team



  • QLD
  • Verified customer

Great experience... Sales Office through to Head Office

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Burbank
Burbank H.Burbank
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Sorne Duong

Sorne DuongSouth East Queensland, QLD

  • QLD
  • Verified customer

Perfect Quality Build

published

Build quality is excellent from internal floor tiles to external brick laying. Great design. The house looks not too big from the outside but inside is massive. The house provides comfortable personal space for every member of the family. As soon as I walk inside the house, I feel very cosy.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
Burbank
Burbank H.Burbank

Hi Sorne
We will be sure to pass along your lovely comments to the team who have specifically worked with you.
Thanks
- The Burbank team

Anita H. Mark W.

Anita H. Mark W.South East Queensland, QLD

  • QLD
  • Verified customer

Outstanding Service

published

I must commend the outstanding service I have received from Hayley Hart & Teresa Seeney from Greenbank- I feel totally confident with the design of the home we have chosen, these ladies went out of their way to meet us at a display home to explain to us what to expect with our choices! Previously I had looked at other display homes & talked to other consultants but none like these 2 ladies, they both understood what I asked and what I was looking for, I feel they are both very thorough and I will highly recommend anyone I know who intends on building to seek consultation through Hayley & Teresa at Burbank Homes! Thank you ladies for making me feel very confident with my choice I appreciate it!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Burbank
Burbank H.Burbank

Hi Anita H
We will be sure to pass along your lovely comments to the team who have specifically worked with you.
Thanks
- The Burbank Team

The reviewer stated that an incentive was offered for this review

Sonya

SonyaSydney, NSW

  • QLD
  • Verified customer

Amazing team

published

From the first phone call till today all i can say is amazing service. Hayley Hart, Tara and Nicky all have been amazing. But if it was not for that first call to Hayley, and talking to her we would have gone elsewhere and missed out this beautiful experience as its our first home. The team understood our needs and are helping us achieve our dream.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Burbank
Burbank H.Burbank
Joon

JoonSouth East Queensland, QLD

  • QLD
  • Verified customer

GREAT SERVICE

published

Thank you Ash at Green bank office, wonderful smooth process.
Burbank is fantastic builder, from sales to colour selection with Tara at edge selection, everyone is knowledgeable and happy to help. Wonderful experience. Ash, our sale consultant is very friendly and caring. Happy to build again with Burbank in the future.

Customer Service
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

  • QLD
  • Verified customer

Superb and transparent service, great pricing

published

We went to Burbank after previous poor experience with other builders. Fast forward several weeks we are now ready to start building, thanks to the superb assistance from Georgia Martin in preparing and finalising our building contract.

Through the process, Georgia was transparent, engaged with our interest, helpful and kept to her promises. She understood our position as first home buyer and walked us through the various steps, risks, regulations that we were previously unclear about. There has been no surprises and our various requests were able to be given with a really good, fixed pricing at hand.

Based on the progress so far our experience with Burbank has been a peach.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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  • QLD
  • Verified customer

Excellent service and Communication.

published

From our first contact with new home consultant, Georgia Martin, the Interior Designer at Edge Selections, Tara Daniels, and the new Home Coordinator, Nicky Warren, and now our first contact with the site supervisor, Mark Burnie, everything has been perfect. Communication, meeting times and any questions have been no problem and swift and detailed responses. Everything has just flowed as advised and met the timeframe set by Burbank. Could not wish for anything more and the people are caring and personable.

Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
Burbank
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Alice

AliceSouth East Queensland, QLD

  • QLD
  • Verified customer

Dishonest, misleading and worst ever

published

Worst experience ever !
Lack of communication! Dishonest and misleading. Very pushy to get your deposit,then spent your money without informing you. Be extremely careful when you chose this builder, or I would recommend go for others and save your time and lots of hassles.Choose someone that really take responsibility and care for their customers, rather than push you into a contract and ignore you and do whatever they want to do with YOUR money! Complaint was lodged and totally ignored. Probably they don't know there is QBCC and consumer affair exist. It is time consuming if you didn't chose right one, but I will escalate it to the higher department and legal action will be made if necessary.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Burbank
Burbank H.Burbank
Darryl S.

Darryl S.South East Queensland, QLD

  • QLD
  • Verified customer

Awesome Builders

published

The building process through Burbank Homes has been quite easy. Everything has been explained along the way. From our initial contact at the North Harbour display we have felt right at home with Burbank. Communication has been first class. We have just been through the colour selection process. Tara was Awesome and guided us through what we thought was going to be a daunting task. She made it very easy. Can't wait for the next stage.

Customer Service
Transparency
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

Ronda and Phil

Ronda and PhilSouth East Queensland, QLD

  • QLD
  • Verified customer

professional and easy to work with

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Bec

BecSouth East Queensland, QLD

  • QLD
  • Verified customer

So far so good

published

Ash has been nothing but helpful throughout the early stages of this building process. Ash made sure we were satisfied and happy with the choice of our house and the layout suited to our needs. He was very helpful and easy to contact. Myself and my partner were listened to and Ash delivered.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateFebruary 2021
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1 comment
Burbank
Burbank H.Burbank
Kate

KateBrisbane

  • 4 reviews
  • QLD
  • Verified customer

Colour consultant queen - Tara Daniels

published
Customer Service
Transparency
Build StagePre-Construction
  • QLD
  • Verified customer

Amazing & Life Changing Experience

published
  • +2
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateJanuary 2020
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Kate

KateBrisbane

  • 4 reviews
  • QLD
  • Verified customer

Georgia Martin - New home consultant & life coach

published
Customer Service
Transparency
Build StagePre-Construction
rocky

rocky

  • 2 reviews
  • QLD
  • Verified customer

Timely response to customer feedback and willing to solve problem.

published

Delivered the service in good faith and always responded enquiries on timely basis and are willing to help. Although the quotation changes sometimes, they helped to identify and explain where the changes happened. They worked hard to match customer's expectation trying to achieve what we want. We want to continue the building journey with them and trust them to deliver a great dream house.

Customer Service
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Timeliness
Build StagePre-Construction
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1 comment
Burbank
Burbank H.Burbank
  • QLD
  • Verified customer

Our builder

published

The build went near perfectly and David Dobson, our builder, was extremely helpful and informative, he kept us up to date with everything and even had extra site visits with us. He explained everything what was happening at every stage of the build and also sent photos of each part that had been completed. 10/10 stars for David, would highly recommend Burbank to anyone who is looking to build. Thank you to the team at Burbank, and a special thanks to Georgia Martin and David Dobson!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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The reviewer stated that an incentive was offered for this review

  • QLD
  • Verified customer

Stress free pre construction process

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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fiona_dunphy

fiona_dunphySouth East Queensland, QLD

  • QLD
  • Verified customer

Very happy customers!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2022
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