Reviewer Photos & Videos
d.reidlingerSouth East Queensland, QLD
- Verified customer
Great experience - would recommend
We are excited to be going to construction today, and the journey with Clarendon has been excellent. We are novices to the whole process but the Clarendon staff in Queensland have been fantastic in assisting us with putting together our selections and very patient in guiding us through the many steps to get to this stage. There were a couple of issues we raised, and these were quickly and professionally handled. I'm glad we chose Clarendon.
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Pam
- 2 reviews
- Verified customer
Highly Recommend
We had begun our building journey months before with two other building companies, both of which we rejected at the contract stage, due to misleading early estimates or lack of costs. The experience with Clarendon has been completely different, and we highly recommend both the staff and the processes. The estimates provided by our wonderful sales person were spot on, and the advice and time he offered was exceptional. The selection of colours, electrical etc was provided in a welcoming and well laid out environment and the staff at Loganholme w...Read more
ere highly professional, friendly and with lots of good advice. Since we had already recently done this twice before (both before contract) loved that Clarendon left this until after contract so budget was already known. In our opinion Clarendon was head and shoulders above the other builders, both on processes and the quality of their staff. Thanks everyone.Similar opinion? Write a review on ieatwords.com.au!
TerrywhateverSouth East Queensland, QLD
- Verified customer
Plenty of problems
-Inconsistent pricing information from diffferent branches, site costs was significantly higher than other site work providers or engineers, negotiations were not allowed even after getting 2nd and 3rd soil test
-Cross-department communication is inefficient
-Eletrical appointment is a disaster due to very limited choice of eletrical items and there was a lot of hidden cost
-Seletced items disappeared in building drawings
1 comment
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Sonam ModiSouth East Queensland, QLD
- Verified customer
Pre-construction
Every person from pre-construction department has helped us a lot in making selection process easy for us.. From selecting tiles to colours to electricals. Every selection department has made the process easy. Had to sign a lot of paperwork (LOL) but all worth it. Thank you [name removed], [name removed] & [name removed] for helping us.
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JMWQueensland
- Verified customer
Fantastic service all round!
During the pre-construction stage of my build with Clarendon I was lucky enough to deal with [name removed]. She has helped to make this a stress-free and enjoyable journey. I was well informed with what was happening during the whole process and if there were any problems I was contacted immediately and a plan was in place to solve this! The company have been fantastic since day 1 and I am extremely happy with the service provided.
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- Verified customer
Our Colour Consultant was great!
Last week we attended our Colour Consultation with [name removed]. My wife and I found her to be extremely helpful. She was helpful, knowledgeable, and a great communicator. She kept us well informed about the process and through the process, and quickly “dialled in” to our preferred styles, easily anticipating our needs. Immediately after our session, [name removed] quickly and accurately documented our choices, giving us confidence that our preferences were captured into our plan. We found the whole process to be highly effective.
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JoshSouth East Queensland, QLD
- Verified customer
Great customer service
Our CSC[name removed] made me feel at ease and not judged for any decisions made or change through out the process. [name removed] came across very genuine with the support and care she put into our build. Contacting [name removed] was extremely easy and the information she gave us was always helpful I would highly recommend
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DaizySouth East Queensland, QLD
- 2 reviews
- Verified customer
fantastic site manager and customer service
our site manager was very thoughtful and understanding. he considered in our shoes and never hesitated to take time and efforts to listen to us and helped to achieve the best outcomes.
our customer service manager was also amazing. she always replied promptly with our requests and helped to sort things out. she is just such a lovely person.
we felt so lucky to choose Clarendon to build our dream house, and even luckier to have both our site manager and customer service manager along the way.
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- Verified customer
00058167
The planning and building stages were very well managed by Clarendon and our site supervisor. Excellent workmanship and quality of build. Any issues that arose pre, during and post construction have been addressed promptly. All of our questions and queries were addressed. Final cost did not differ from the agreed upon contracted cost. We were fortunate to have had an excellent site supervisor who was insightful, helpful, had great knowledge, great attention to detail, and explained everything well. He has also addressed any issues and queries we had promptly. We were kept in the loop.
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KAFSouth East Queensland, QLD
- Verified customer
Quality and Reputation
We decided to build with Clarendon on the basis of their excellent reputation in the industry for quality and value. I would have to say that we are certainly not disappointed with our decision. Our build has run very smoothly and we have been exceptionally happy with everyone we have dealt with on our building journey. The whole Clarendon team are a joy to work with and are to be commended for their professionalism and commitment to delivering the best quality home. Big thanks to [name removed], our CSC, who has been amazing.
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Brett H.South East Queensland, QLD
- Verified customer
Great House
We are very happy with our new home
We have just finished building the Parkhill design. It is a beautiful home and we could not be happier.
The whole process from the sales through to administration and then to construction has been very smooth. The build time for a large double storey was great.
We are loving our new home. Thank you to the team at Clarendon.
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DilySouth East Queensland, QLD
- 2 reviews
- Verified customer
24 Week for PC - Great Experience
[name removed] our site supervisor was a pleasure to deal with. His timeliness and knowledge of the building process was outstanding.
We couldnt have asked for a better person to manage our build.
He was helpful throughout the entire journey from site prep to PCI.
For our first time building we would highly recommend [name removed].
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RowinaSouth East Queensland, QLD
- Verified customer
We will highly recommend to everyone we know.
After looking at many Display homes, we decided on Clarendon Homes, due to the range on offer. We are really satisfied with the experience we had built with Clarendon for our first home build in Australia, they are super fast builders and completed our two story home in less than 5 months. From the start to the end, we were provided with excellent service. Especially, our site manager [[name removed]] was very attentive and professional during our entire build. He is getting the build done super fast and getting everything right. The finished product is beautiful and we were quite happy with the support and help.
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VubetteAU
- Verified customer
Process a lot easier than other builders we've contacted.
Our build was well managed, though we wish we had received more accurate information from the sales person in the beginning as it effected our options along the way.
Overall we were quite happy with the support and help that Clarendon provided especially our site manager who came out of his way to visit us when we had quires about the house and through its various stages.
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Rupak KhadkaSouth East Queensland, QLD
- Verified customer
Amazing Builder, Very friendly Site Manager.
We are very happy to get our new home build by Clarendon Homes. Its so perfect. Dean was very friendly and He allowed us a lot of time to visit the site before completion. We are very happy that we choose a really nice builder for our new home. Thank you for everything. 5 stars.
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SumeeSouth East Queensland, QLD
- 2 reviews
- Verified customer
5 Star Site Manager made our dream home!
Building with Clarendon has never been any easier. Being a first home buyer, we were lost and confused. Our sales consultant [name removed] at Rochedale gallery was a gem. Despite 100 repeated question, he was patient to go through line by line with us. He walked with us numerous time to a display home to help us visualize how to build a dream home.
The next phase of selecting your colour, material etc for built made a difficult task seamless. Thanks to [name removed] for being a great consultant, helping with suggestion and ensuring we stayed...Read more
on track. Always willing to listen and provide us with a wide range of ideas. Today this beautiful 5 bedroom house built on a prime estate could not be possible without the help of [name removed], our site supervisor. From addressing issues to always being available despite having a very tight schedule and accommodating to our hours, he went far and beyond his duties to ensure the house was built to perfection. Products that were faulty, he did not compromise on quality. He ensured it was addressed and rectified immediately and always willing to give a helping hand. Small defects such as paint chip, he ensured its repainted and looked seamless. Like a little child at a lolly shop, as proud owners; we were always excited to receive his weekly Friday progress build email. It had great snaps of the home, updates and progress. This helped us tremendously to plan better for our move. [name removed] deserve the award of site-supervisor of the year. He is passionate, always has a listening ear, patient and importantly provided five-star customer service. Clarendon is a builder that does not focus on getting your sales, but they walk the talk of after-sales customer service. While we pulled a few items out of the contract (garage and landscaping), they still attended to our calls on termite mesh with our external provider not once but twice on-site. They ensured it was attended immediately and worked closely with our external provider.Similar opinion? Write a review on ieatwords.com.au!
HAQSouth East Queensland, QLD
- Verified customer
Excellent Building experience
We had great building experience with Clarendon. It started from initial planning (including lots of structural variations: which Clarendon accommodated and priced reasonably). Later on, Staff at colour and electrical selection meeting were really cooperative. Our site manager and building consultant were very cooperative. They adjusted our few demands up till last month. Our site manager kept us involved, available, made sure that every concern raised by us was addressed and made our experience really pleasant. Now its six months since we have moved in our new home and we absolutely love it. Build quality is excellent and we cannot fault any thing. If i am building home again, i will definitely look towards Clarendon first.
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EmmaSouth East Queensland, QLD
- 2 reviews
- Verified customer
Quality Finish
Me and my Husband are about to take possession of our family home.
Construction has taken just 6 and a half months which is pretty good considering the size of our double storey home.
Couple of minor issues during the build that were resolved quickly and professionally.
The items that Clarendon will have to attend to after handover are minimal.
Our customer service consultant Tracey was brilliant and so was our site manager who has built us a quality home.
...Read more
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EmmaSouth East Queensland, QLD
- 2 reviews
- Verified customer
Quality home Happy customer
We are about to move in to our new home just in time for Christmas which is a bonus.
Just over 6 and a half months which is awesome considering the size of the double storey home.
Our customer service consultant [name removed] has been fantastic as has our site manager.
Communication has been very good .
Couple of issues during the build that were resolved quickly and professionally. The quality of the work is very good.
Our girls are excited to sleep in their new rooms and we cant wait to show of our home to friends and family....Read more
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- Verified customer
Highly Recommend Clarendon Homes
I would thoroughly recommend Clarendon Homes and in particular Dean Butt my site manager to anyone who is thinking of building a home. His professionalism, friendliness and pride in his work was beyond reproach. I was so nervous about building as I had heard so many horror stories, but the team at Clarendon made the whole experience a most pleasurable one. Dean, and his team handed over my dream home to me ahead of schedule and in perfect condition. Dean was an absolute pleasure to deal with, nothing was to much trouble and I was always made to feel welcome and valued. I could not be happier with my home and the journey I have been on with Clarendon and would not hesitate to use Clarendon Homes again.
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Questions & Answers
Potential Customerasked
Can we change our Sales Consultant? We like the design of Clarendon home but having very unpleasant time with the sales consultant. They provide incorrect information most times, and we have to challenge on everything to get the right answer. They also miss everytime half of the items that I ask in email. It's just a repeat of same thing over and over again, and by the time we reach some acceptable level, then their promotion / pricing changes coz the sales person took weeks to settle our queries. We are just not able to come to the end of it. The cycle time is just far toooo long to come to the contract stage, and could be a reason for us to look elsewhere, which would be a shame.
3 answers
Customer Care T.Clarendon Homes
Hi Potential Customer. We are sorry to hear that you have been having issues with your sales consultant. Yes, you are most welcome to change sales consultants. We have private messaged you asking for your contact details. Thanks in advance.
Go to Ray Fellows in NEWPORT, he is amazing and knows his job well.
Ditch Clarendon while you can
Shayasked
Has anyone built the Granton 35 ?
Were you able to see any pictures prior to building ?
Thanks
1 answer
We didn’t build the Grafton35, we built the Paddington29. After paying deposits we we given black and white drawings in our tender/contract, could view the home layout and facade on the website, and we could visit the display home (not sure if Grafton has a display home). There’s a building with Clarendon fb page, someone may have photos of their own home on there.
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Customer Care T.Clarendon Homes
Hi Terrywhatever, we are very disappointed to read that you have concerns with your experience with us. So that we may understand your home and the team involved in more detail, would you mind contac... Read more
ting us at [email protected] with your contact details so that we may investigate the matters you have raised in more detail.