134 questions from our users
martyasked
I want to view the Montana but can't seem to do it
3 answers
Customer Care T.Clarendon Homes
Hi Marty, we are able to view it on our end. You need to visit domainehomes.com.au to see the design, and then make sure you select either NSW or QLD as there are small differences. If that doesn't help, then email us on the contact us page and we can email you back a copy of the brochure.
Sorry the Montana is a domain home not clarindon
Customer Care T.Clarendon Homes
Hi Marty, its ok, Domaine is Clarendon company. All the best.
jaseb192asked
Hi, our Clarendon Kirribilli 49 double storey was built in 2009. We are exploring the removal of a 350mm wide x 2100mm high vertical block wall which is constructed between the family room rear window and sliding door. In order to install a folding bifold door to connect the family room with alfresco we require to remove the window, the wall and sliding door. How do I gain engineering approval from Clarendon to approve removal of without jeopardising structural integrity?
1 answer
Customer Care T.Clarendon Homes
Hi Jaseb192, we have sent an email reply to you this morning.
Kind Regards,
Clarendon Homes.
Rockasked
Job reference: 29914071.
Why you are unable to refund my tender deposit of $5k even though i pointed you more than 25 mistakes in tender document in comparison to sales agreement and requested cancellation within 24 hrs. Moreover i was never told about any cancellation charges before signing the tender. You have no rights to keep the tender deposite as you have done no work after we paid the money.
$5K means a lot to us. Please refund, i have been chasing since 5th Feb 2020.
No answers
Rohithasked
Hi
What is the breakage fee for cancelling the signed building contract. The land is still unregistered and no works have started, although the colour selection is complete.
Thanks
Carolynasked
Hi, our Home was built in 2008, I have noticed under the alfresco area the nails which hold the plaster board ceiling are all visible in the end section of the alfresco. Is this covered in the structural warranty? I’m concerned about the stability of the ceiling and safety for my family.
Thanks Carolyn
1 answer
Clarendon H.Clarendon Homes
Thanks for your question, the structural elements of your home are those elements which are essential to the building’s stability and structural integrity, namely, the frame, roof trusses, slab, piers and footings.
Generally, nails becoming visible after 10 years would be responsibility of general home owner maintenance. We’re here to help if you have any further questions.
Ray C.asked
I build a Claridan home five years ago we have just had bad leaks through the windows due to poor installation is there any warranty that would cover the installation not been done correctly
1 answer
Clarendon H.Clarendon Homes
Hello Ray, thank you for contacting Clarendon Homes. Would you please email so we can better help you. Looking forward to hearing from you.
Kumar Basked
We build our Clarendon home in 2010 and there is three way crack across 9 tiles on the floor in the bathroom. Where do I stand with is matter?
2 answers
Clarendon H.Clarendon Homes
Thank you for your question. With your home being 10 years old it is outside of the statutory warranty period. However, please email us at and we can discuss this further with you.
The 10 years finishes in June 2020 so are we covered. Thanks
En D.asked
Who is responsible for organising the occupation certificate after the build. My expectation is Clarendon homes. Please confirm.
Kind regards
Nicole
1 answer
Customer Care T.Clarendon Homes
Hi En D, Clarendon arrange an Interim Occupation Certificate so that you may move into your home after Handover. A Final Occupation Certificate must be arranged by the homeowner from the Certifier or Council who approved your home once landscaping works, including driveways are completed by the homeowner after handover.
Daphne M.asked
Can a Qld client choose a NSW home plan?
1 answer
Customer Care T.Clarendon Homes
Hi Daphne, the floor plan will need to be from the QLD range as land set back requirements are different between QLD and NSW. However, there are plenty of house designs shared between both states, but external dimensions and overall house size may vary as result of the land differences. Sometimes these shared designs carry different names. If you call 13 63 93 someone will be able to take you through the similar floor plans.
Guestasked
I think they all same after no one cares my 4 year old house almost broken in to the pieces from the same builder. Outside wall Broken inside walls cracks
2 answers
Really? My handover is on Tuesday tomorrow, I heard some bad things about them too but my partner was the one who went for them.
Good Luck hopefully you will have no issues otherwise it is like hell to deal with them that too if you are in Qld
Sue Z.asked
Dear Friends,
I am wondering if any customer building a house with Clarendon have to pay the LowE windows due to Basix certification requirements. We have been asked to pay some extra for LowE windows after getting the Basix certification.
Regards,
Sue
No answers
Parmasked
Can Clarendon Compare price with other builder ?
4 answers
We did not do pricing research before we used Clarendon, so I am not sure. Don't think they are one of the cheapest builder in NSW.
We are in Qld, comparing with Metricon after all upgrades, 20k diff in quotes and even getting bigger aircon and solar with Metricon,
Customer Care T.Clarendon Homes
Hi Parm, Clarendon are one of the better value builders in the market place. Clarendon also offer a competitor deposit refund of up to $1,000. So you can always have Clarendon and Metricon quote (see if Metricon will offer this refund also).
The only price that matters is the end price, once soil test and site surveys are complete and colours are done. This price is prepared by the office. Be careful relying solely on a sales persons quote.
Amit Aasked
Our house was built by clarendon homes in Nov 2015. We are having issues with Garage door as it gets stuck while opening. Wondering if this is still covered under warranty?
1 answer
Clarendon H.Clarendon Homes
Thank you for reaching out. Our Customer Care team will touch base with you on Monday. Would you take a moment to email me your contact details to
tomasked
Hi,
I sent an email to [email protected] on 17/06/2019 about the construction issue of my house (Job: 29912423). I haven't received any response (acknowledgement) yet. Does someone from Clarendon monitor this email address?
Kind Regards,
Thomas
No answers
Potential Customerasked
Can we change our Sales Consultant? We like the design of Clarendon home but having very unpleasant time with the sales consultant. They provide incorrect information most times, and we have to challenge on everything to get the right answer. They also miss everytime half of the items that I ask in email. It's just a repeat of same thing over and over again, and by the time we reach some acceptable level, then their promotion / pricing changes coz the sales person took weeks to settle our queries. We are just not able to come to the end of it. The cycle time is just far toooo long to come to the contract stage, and could be a reason for us to look elsewhere, which would be a shame.
3 answers
Customer Care T.Clarendon Homes
Hi Potential Customer. We are sorry to hear that you have been having issues with your sales consultant. Yes, you are most welcome to change sales consultants. We have private messaged you asking for your contact details. Thanks in advance.
Go to Ray Fellows in NEWPORT, he is amazing and knows his job well.
Ditch Clarendon while you can
Harryasked
Hello,
I am building double story home with Clarendon. My basic contract has temperzone AC (which is not invertor) and they are now offering Temperzone Inverter model OSA224RTFH as upgrade. Can some one help with experience with Temperzone.
Regards,
No answers
sarandelasked
Hi,
Can anyone please explain what are the conditions of the clarendon lifetime warranty.
Thanks
1 answer
I believe the lifetime warranty isn’t passed on when sold, and only certain things are under the lifetime warranty.
Shayasked
Has anyone built the Granton 35 ?
Were you able to see any pictures prior to building ?
Thanks
1 answer
We didn’t build the Grafton35, we built the Paddington29. After paying deposits we we given black and white drawings in our tender/contract, could view the home layout and facade on the website, and we could visit the display home (not sure if Grafton has a display home). There’s a building with Clarendon fb page, someone may have photos of their own home on there.
John Townshendasked
Hi
Can you plz advise which company supplies the concrete for the slabs in Clarendon Homes on the Sunshine Coast.
Thanks
1 answer
Customer Care T.Clarendon Homes
Hi John, Hanson Concrete Australia supply all of our concrete.
Harrietasked
Once the land is ready to be built on. How long from start to finish for a 2 story home to be built?.
1 answer
Customer Care T.Clarendon Homes
Hi Harriet. Times will vary considerably between NSW and QLD. They will also vary depending on the council area you are building in. The size of your home will also change the build time. The larger the home, the longer the build. Pre-construction preparation can be around 6 months, but can extend if you home is in an established suburb. Construction times start from around 6 months for 2 storey homes, but can extend longer than that if they are larger homes or in established suburbs.
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