Clarendon Homes Questions & Answers (page 2 of 7)

Yes

Hi there, we built a Fairmont 38 with 2 storeys. Slab was layed early August and we were in the house in Mid May. We did have some issues with the roof as this was a new flat roof design so that probably added a month to the build. If you exclude the extra month, the build was 9 months. There was little rain so there were no real interruptions.

Hope this helps.

Cheers Chris

Our slab was poured late April 2018. We were promised "48 weeks after the slab was poured". It is very slow so I expect we get the keys in late April 2022.

Hi,
You need to attached either an email from Clarendon or a photo to prove that you did deal with Clarendon.
This information will not be posted due to privacy.
Thanks

I did upload a receipt copy showing I am a genuine customer having my house built by Clarendon. I also had posted and earlier review showing my credentials with added comments on my house progress.
So if I did do as you ask my new on-going comment should be shown.
Cheers
Amore

Do your research, I've heard a few nasty stories from my clients regarding Metricon (gotten too big, too quickly, using cheap labour therefore quality of workmanship below par, I don't know about McDonald Jones.
My experience with Clarendon has been great.

Thanks John. Appreciate it mate.

Also be weary about McDonald Jones' pricing and sloping costs. We have a few friends who have been with McDonald Jones and they have slapped on costs for having to put in drop edge beams etc into blocks of land which are flat enough to not need them. All builders have their good and bad. Just remember at the end of the day, this is business for them (so they want to make the most money possible), and it is a 30yr commitment for you (so you want the best deal). Any discounts or offers they initially offer will sound absolutely fantastic, however there is more they can do if they really want your business. You just need to ask.

Have you tried to provide a review/comment on here and raised the concern? I am sure they monitor this website closely. Also if no success with management in Sydney, I heard someone else tried to contact the Queensland Head Office with the complains since Sydney is only a branch of Clarendon. All the best !!!

Hi slmnma
I have the same problem. I submitted Customer Feedback Form last week, but have not received a response from Clarendon Management till now. Not sure if their complaint handling process works.

This should be fixed, thats not fair. I would check your contract plans and display homes and them as justification to be resolved before handover. Maybe start an Instagram account tracking the build of your home too. Good luck

Colour bond is lighter than tiles (at 5-10kg per square metre vs 40kg) and sealed better on the roof. However concrete or ceramic tiles allow any vapour or condensation to dry through concrete/ceramic tile. A colour bond roof requires a layer of insulation above the sarking to minimise condensation and then a ventilation system to help any evaporated water to escape out in to the outside air. I like tiles for that reason. Note ceramic tiles don't loose their colour but cost more that concrete. Get some quotes and if the difference is not too much go ceramic. Your choice offcourse.

Thank you!!

I would choose Colourbond over Concrete tiles. However I would choose Terracotta tiles over them both. Clarendon have a special offer on the terracotta tiles at the moment- a very good offer!

Hi Ron
I hope you have not signed the tender contract yet. Please check and ask all the questions you have with them and ensure all your doubts are cleared. There are extra hidden costs you need to be aware for each site, depending on the site condition - eg flat land or with slope; rocks etc.
It’s better to know and expect what extra costs you could be charged than a big “surprise” later.
One more advice, make sure you check the “liquidated damage” on the tender the amount per day is reasonable to you. That is the amount they will compensate if the don’t complete the job on time! Make sure before you sign the tender contract you get some legal advice or have someone with building or legal knowledge to go with you.
Good luck!

We are building with Clarendon at same place at BOX HILL. Our house is already late for 3 months .Finishing quality is very poor.Even we hired a independent inspector. Clarendon not like to listen him and rectify our problem. From last month they giving 2 weeks for handover.but they still did not provide final data.site manager not like to reply same as their customer service. We sent so many emails but no right answer. Our building inspector told in report thatbricks have poor finish.insulation is not done properly.bad cut tiles.missing grout.we are not happy with their quality as charge hefty amount. Even we asked customer service to give us number of any responsible person in Clearndon but no reply.you can make sure with them before proceed.

I believe it’s $1k for tender, $2k and then 5% to execute contract. Usually bank will pay remaining after contract is executed (this is how it worked for us).

it is called burgundy

Thanks Clarendon home.

May i ask what is the name for the white that used for the garage and the window frame? And what is the model of the caesarstone for the kitchen bench top. I loves that white look with the black strip you got on displayed in Boston 36. Beautiful house throughout.

Cheers,
Duong

Hello Clarendon home,

Are you able to share the info, please?

Thanks,
Duong

Sorry Mel but we have built a few times and haven't heard of that before!

You really need to hound them regarding this matter.. Remember the squeaky wheel gets the most attention!