De Rucci Questions & Answers

does anyone feels Derucci products are really pricy?? dinning table worth $9000 and a dinning chair $1200 ???plz share your opinions

On relocating from Sydney to Melbourne my wife and I went to have a look at the DeRucci range so that we can see ahead what we would like to purchase once relocated.
The staff at Alexandria then assured us that if we buy from them at the time we were in the store they will be able to arrange delivery to Melbourne.

We paid the deposit as required and were confident that our purchase would be delivered.

Already in Melbourne we received a call from the Alexandria branch that in fact the delivery can not be arranged in Melbourne and we would need to go and purchase our bed and side tables from a store in Melbourne

Staff at the Alexandria branch assured me that we will get the deposit back. In fact i was asked to send my bank details for the refund to be processed.
On the basis that I was getting my deposit back the bed and bed sides tables were purchased from a Melbourne branch where the amount was paid in FULL!

After the purchase was made the sales consultant from Alexandria branch in Sydney informed me that the manager does not permit the refund. we have to purchase from them! Completely conflicting advise from that received before.

We now have a deposit being held and not returned to us from Alexandria and i have made a full payment for the same goods here in Melbourne.

Multiple failed attempts to talk to management at the Alexandria Branch we finally had a call back from some one named Same who promised to look in to this and come back to us. Nothing. It has been over a month

The sales representative Jessica Ke advised that we email customer service to make a complain as we are not in the wrong. This is coming from De Rucci staff!

We have purchased the furniture the second time around on advise from staff at the Alexandria branch having trust that it is all under the one company and are now out of pocked for over two thousand dollars.

The fact that no one has gotten back to us in months from follow up is greatly disappointing. Every attempt I have made to contact the store and have some one call me back as well as the head office is a dead end.

Does anyone have contact details for someone at DeRucci who can help us get the furniture we ordered 6 months ago from the Fortitude Valley store or our deposit back. Thanks Naomi

Scott Q, please tell me how I can contact you privately. We are having a problem up in Qld and can not reach anyone. Thank you. Naomi Bennett

I ordered a dining table and coffee table from DeRucci Logan store in early August. Order no 959. It still has not been delivered. Very difficult as to know what’s happening with my order. Tina tells me it’s arrived and at the Fortitude Valley warehouse however states she can not give me anymore info regarding delivery. What’s going in. 6 months and no news. Not good service. Worried about loosing my deposit.

Can you please refund my deposit of $5000.00 which i paid. i just saw your Review now. Its terrible!!!. Its true, your price when quoted was changing from 40% to 30% to 33%. Cannot trust or believe you anymore.
Disgruntled Customer