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Reviews

4.1

103 reviews
5
(77)
4
(4)
3
(1)
2
(0)
1
(21)
  • Product Quality
    4.1 (22)
  • Return Claim MadeYes (1) · No (19)
  • Warranty Claim MadeYes (3) · No (18)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    3.9 (22)
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High quality furniture and nice customer experinence

published

I have been shopping with DeRucci (Bundall) twice. I always get professional suggestions and ideas from their lovely staffs. They are so friendly and helpful. Great to talk with them.

Customer Service
Bella Kho

Bella KhoSouth East Queensland, QLD

Excellent experience, professional staff!

published

It was excellent shopping experience in Derucci. I love the mattress bought in Derucci Logan Store, staff very helpful and professional in sleeping system. I will also my another one for my parents, it is really supportive. Great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan super center, QLD
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very good quality

published

just got my dining table and chairs delivered, they look great in our dining room, top quality, definitely worth the price. The sales person given us really good advises on choosing the style and the color, helped me following up on my order so i can get my furniture on time, really appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Rob

RobPerth, WA

Great shopping experience!

published

Thank you for all the help, the sales person were very helpful to give us a lot ideas, we are very happy that all the furnitures were looks fantastic. the delivery team were very great, good job!!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Good customer service, always on time!

published

I was bought 2 whole bed set for my bedroom, the 3D material mattress is amazing! I never saw this material mattress in other shop, it's very firm and comfortable. The sales consultant is very professional and give a lot of suggestions on my sleep gesture. It helped me a lot and save my bad sleeping time. I like DeRucci, and recommend all the people come to buy the bed, although it is expensive, but it worth it!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan, QLD
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The reviewer stated that an incentive was offered for this review

Helpful staff and nice furniture

published

I bought a sofa set and a coffee table from bundall store in Jan 2020, the staff was very nice and helpfull. They went above and beyond with their service, very patient with helping me to choose color and arranging delivery. There's no doubt about the quality of the product, you do get what you pay for. the furniture is beautifully designed, good leather, solid timber. Excellent shopping experience.

Customer Service
Product Quality
Product Appearance As advertised
Ann

Ann

  • 2 reviews

Great shopping experience!

published

The bed looks fantastic. I’m very satisfied!! The sales person were really helpful and friendly . The two guys who installed it did a great job and were very friendly. Thankyou for all your help.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park WA
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Amelia White

Amelia WhiteSouth East Queensland, QLD

Good shopping experience! Thank you for all.

published

Relocating to brisbane east area, I was looking for a new lounge for matching living room.
The brand was been told by my friend, and we heading to their store in Logan.
Frankly guys, I absolutely has no idea about the texture of a lounge ATM! The staff helped me a lot, very patient to explain me how a good lounge should chosen with.
I ordered a grey lounge at end, cant wait to see it ASAP.
I have to mentioned that during the shopping time, another lady looked after my 2 little ones, much appreciated.

Customer Service
Product Quality
Store LocationBrisbane Logan Super Centre
vinay

vinayGreater Melbourne (Outer), VIC

  • 3 reviews
  • VIC
  • Verified customer

Beware! Looks astonishing but terrible finishing

published

When we walked into the store, we were wowed by the product range. However, once we assembled the console table, it was wobbly! Only 4/8 screws went into the rivets provided. Not only this, we purchased a candle stand to sit atop the console table, which too is not aligned correctly and is wobbly! Clearly disappointed and now relieved that we dint order a bed frame we loved on sight!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDFO Essendon Victoria
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The worst experience

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDe rucci Alexandria
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Good shopping experience.

published

Charles is so patient and nice at Auburn store. Guide me through all the possibilities in my living room. And delivery is so efficient and guys are so professional. Will buy a massage chair later.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
De Rucci
Scott Q.De Rucci

Thank you for the feedback Tina! We look forward to seeing you again in our stores soon.

Fei C.

Fei C.Sydney, NSW

Terrible after sales customer service! Literally just took the money and left!

published

Absolutely terrible customer service post sales. Atrocious communication with customer. Never buying any Details Rucci product again! Waited 3 months for our custom made 4.5k dining table and was told it won't be ready for another 4 weeks (but only after I called to ask). On delivery day was not given a time range, other than from 10-5.30pm. Called at 5 and was given an inactive number for the driver. Finally received a call from driver to say we would be the last job for the day and it will take them another 2 hours to arrive! Absolutely disappointed given the price we paid!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore park
See all answers
2 comments
De Rucci
Scott Q.De Rucci

Hello Fei, we are sorry to hear you that you had an unpleasant experience, especially with the delivery. Can you please provide your invoice number and contact details so we can follow this up? Many thanks.

Fei C.
Fei C.

HORRIBLE CUSTOMER SERVICE!!!

published
Customer Service
Product Quality
Product Appearance As advertised
Store LocationAlexandria
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Matt

MattSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Store under pays staff

published

partner applied for a job, got it was told had to work for free for 2weeks. Then they set a 30k per month sales target and threaten to sack staff if they don't meet it. Avoid this place they don't deserve your cash.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
De Rucci
Scott Q.De Rucci

Hello Matt, there had been some management changes in DeRUCCI QLD stores. Please provide some details on when and what happened? Thanks.

Matt
Matt
Matt
Matt

This happened on the 10th of July from memory.

Alma

Alma

  • 4 reviews

Bad delivery service

published

Purchase thousands of money on De Rucci. 2x Sofa, 2x TV units. Products are excellent but the delivery service was really bad. They have managed to damaged our newly exposed aggregate driveway. Manager behaviour was appalling. Claiming that it was damaged by other deliveries even though I have photos to prove it. After showing photos, he said it was my fault as I have allowed them. I have told their delivery staff that our driveway was new and not ready. They have nicely asked if they could park just in the cross over. They have unloaded and unpacking in the driveway and it was my fault because I have allowed them. TERRIBLE!!!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSpringvale
See all answers
4 comments
De Rucci
Scott Q.De Rucci

hello Alma, we are sorry to hear that you had a unsatisfactory experience with the delivery. Can you please PM us with your invoice and contact details so we can follow this up? Thank you.

Alma
Alma

Invoice No : #SP 20220224-02 and #SP 20220128-04

De Rucci
Scott Q.De Rucci
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Alma

Alma

  • 4 reviews

Terrible Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSpringvale
See all answers
Veekash C.

Veekash C.Sydney, NSW

Exceptionally poor customer experience !!!

published
Return Claim MadeNo
Warranty Claim MadeNo

Top quality, smart products

published

I am impressed with the bed frame and bed sides purchased from DeRucci. Smart design allowing troubleless assembly from my personal experience. Easy attachable fabric cover that can be removed for washing. All washing accessofies (protective begs and belts) are included in the package. Flawless manufacturing - not a minor defect was found. And looks great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill, NSW
See all answers
1 comment
De Rucci
Scott Q.De Rucci

Thank you Alex. We are glad to hear that you enjoyed our products.

Ann Yee

Ann YeeSouth East Queensland, QLD

my dinner table has flake/peel off in 3 weeks time

published

I've got some issues with the table, the table arrived a month ago, but there are some quality issues happening, there’s a bit flake/peel off. This happened last week, which is only the 3week that the table arrive. At first it was just a little dot, but now the size of that flake/peel off has become bigger, I’m afraid that it will go worse, and I don’t want this happen.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
CRYSTAL

CRYSTALSydney, NSW

Amazing furniture and wonderful customer service

published

I purchase a dining set and a bedding set from De Rucci Auburn Showroom. The furniture there are absolutely amazing and great quality. The girl named Melody helped us with our choice, her suggestions are professional and very helpful. The furniture was delivered as promised and very well assembled. I would definitely recommend de Rucci Auburn Showroom for you guys. Wonderful experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationauburn
See all answers
1 comment
De Rucci
Scott Q.De Rucci

Thank you for your feedback Crystal! We are glad that you had a wonderful experience with us.

Page 1 of 6

Questions & Answers

firsthome170791

firsthome170791asked

De Rucci

does anyone feels Derucci products are really pricy?? dinning table worth $9000 and a dinning chair $1200 ???plz share your opinions

No answers
Tania T.

Tania T.asked

De Rucci

On relocating from Sydney to Melbourne my wife and I went to have a look at the DeRucci range so that we can see ahead what we would like to purchase once relocated.
The staff at Alexandria then assured us that if we buy from them at the time we were in the store they will be able to arrange delivery to Melbourne.

We paid the deposit as required and were confident that our purchase would be delivered.

Already in Melbourne we received a call from the Alexandria branch that in fact the delivery can not be arranged in Melbourne and we would need to go and purchase our bed and side tables from a store in Melbourne

Staff at the Alexandria branch assured me that we will get the deposit back. In fact i was asked to send my bank details for the refund to be processed.
On the basis that I was getting my deposit back the bed and bed sides tables were purchased from a Melbourne branch where the amount was paid in FULL!

After the purchase was made the sales consultant from Alexandria branch in Sydney informed me that the manager does not permit the refund. we have to purchase from them! Completely conflicting advise from that received before.

We now have a deposit being held and not returned to us from Alexandria and i have made a full payment for the same goods here in Melbourne.

Multiple failed attempts to talk to management at the Alexandria Branch we finally had a call back from some one named Same who promised to look in to this and come back to us. Nothing. It has been over a month

The sales representative Jessica Ke advised that we email customer service to make a complain as we are not in the wrong. This is coming from De Rucci staff!

We have purchased the furniture the second time around on advise from staff at the Alexandria branch having trust that it is all under the one company and are now out of pocked for over two thousand dollars.

The fact that no one has gotten back to us in months from follow up is greatly disappointing. Every attempt I have made to contact the store and have some one call me back as well as the head office is a dead end.

1 answer
Alma
Alma

Sales staff at De Rucci are all nice and friendly. But after sales service is a crap. Especially the managers. My delivery experience was also bad and was never resolved. Was also told by De Rucci staff to complain but didnt bother. Dont want to waste my time. Goodluck with yours. Products were excellent though.

Naomi

Naomiasked

De Rucci

Does anyone have contact details for someone at DeRucci who can help us get the furniture we ordered 6 months ago from the Fortitude Valley store or our deposit back. Thanks Naomi

No answers

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