??!

Reviews

4.6

28 reviews
5
(23)
4
(2)
3
(1)
2
(0)
1
(2)
  • Product Quality
    4.8 (4)
  • Return Claim MadeYes (0) · No (4)
  • Warranty Claim MadeYes (1) · No (4)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    4.8 (4)
Previous
Next
eduardo

eduardoSydney, NSW

  • 8 reviews

RuDe DeRucci !

published
3 comments
De Rucci
Jennie F.De Rucci
eduardo
eduardo
eduardo
eduardo

sorry Jennie, my email address is [email protected]
phone is 0412285771



Good shopping experience.

published

Charles is so patient and nice at Auburn store. Guide me through all the possibilities in my living room. And delivery is so efficient and guys are so professional. Will buy a massage chair later.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
De Rucci
Jennie F.De Rucci

Thank you for the feedback Tina! We look forward to seeing you again in our stores soon.

CRYSTAL

CRYSTALSydney, NSW

Amazing furniture and wonderful customer service

published

I purchase a dining set and a bedding set from De Rucci Auburn Showroom. The furniture there are absolutely amazing and great quality. The girl named Melody helped us with our choice, her suggestions are professional and very helpful. The furniture was delivered as promised and very well assembled. I would definitely recommend de Rucci Auburn Showroom for you guys. Wonderful experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationauburn
See all answers
1 comment
De Rucci
Jennie F.De Rucci

Thank you for your feedback Crystal! We are glad that you had a wonderful experience with us.

Furniture Shops

Find out how DeRucci NSW, Auburn compares to other Furniture Shops

Know better, choose better.

Compare all
Alex

AlexSydney, NSW

  • 2 reviews

Excellent shopping experience with Derucci Auburn

published

I bought my bed frame and mattress form Auburn Store, Appreciate for Jacqueline excellent and professional customer service, found the most comfortable mattress for us. We have used the products for a few months, Highly recommend.

Product Quality
Product Appearance As advertised
1 comment
De Rucci
Jennie F.De Rucci

Thank you very much Alex! We look forward to seeing you again in our stores soon.

Kunal chandak

Kunal chandakSydney, NSW

Great products and great customer service!

published

I am a returning De Rucci customer and am quite happy with design of the products! Easy to navigate with a lot of quality options to choose from.. the quality is also quite nice!

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAuburn ( NSW)
See all answers
1 comment
De Rucci
Jennie F.De Rucci

Thank you Kunal! Welcome back and its great to hear that you relish DeRUCCI products.

Clark

ClarkSydney, NSW

Excellent Service by Georgie !!!

published

We are very satisfied with our purchasing in Auburn Store, Goergie patiently helped us choose our dream Queen bed and mattress, She followed up the delivery time as soon as possible, so that we got the new bed on time

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
De Rucci
Jennie F.De Rucci

Thank you Clark! Hope you will have many nights of great sleep on a DeRUCCI bed and mattress.

Venkatesh Allanki

Venkatesh AllankiSydney, NSW

  • 2 reviews

Stay away from them - Horrible customer experience

published

I recently bought bed frame and mattresses from Auburb DeRucci store. While delivering, they made scratches on staircase wall. When I approached derucci about it, they say that it is delivery driver and they are not responsible. Does they understand that premium price we pay also includes customer service and delivery and they are responsible for everything. It was kind of rude on them. If I have hired delivery on my own, I would have dealt with them directly.

Is there any way I can report this.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
6 comments
De Rucci
Jennie F.De Rucci

Hello Venkatesh, can you please provide more details such as your invoice number and date of delivery? We can follow this up for you. Thanks. PM us if you wish.

De Rucci
Jennie F.De Rucci

Hi Venkatesh, we had passed this one to the shop manager and ask him to follow this up. We will keep you updated. thanks.

Good items! Good service!

published

I like this brand when I was in China. So I look for it in Sydney. Charles gave us a good service in Auburn.

1 comment
De Rucci
Jennie F.De Rucci

Thank you for your feedback Xiaowei. Have a great day!

excellent service

published

Customer service is excellent, especially Yvonne, she did a excellent job to help me get the products suit me the best.

1 comment
De Rucci
Jennie F.De Rucci

Thank you Tao! Enjoy your new DeRUCCI products.

Furniture Shops

Find out how DeRucci NSW, Auburn compares to other Furniture Shops

Know better, choose better.

Compare all

Auburn shop

published

I found it very easy to shop at Auburn store and sales people were very friendly, very good overall

1 comment
De Rucci
Jennie F.De Rucci

Thank you for your feedback Liz. Have a great day.

Charles On auburn supply Very good customer servicce,

published

The staff send the bed to home and install for us. If just let me to assemble, I can’t do it, very Heavy and hard.

1 comment
De Rucci
Jennie F.De Rucci

Thank you for the feedback Kiki! We are glad that we could help you out.

Best Store Manager!

published

I am quite impressed with the store manager- Charles of Auburn Store. He is very professional with the product. Nice and patient with the customer. If you would like to put the order through, this store will be your best choice.

1 comment
De Rucci
Jennie F.De Rucci

Thanks for the feedback Jacky. You are one of our best customer! :)

Loving every bit of my de rucci furniture !!!

published

Extremely impressed ! My husband and I had bought living room furnitures at DeRucci Auburn . Furnitures are Excellent made.
Very satisfied with the sales transaction and excellent customer service provided by Yvonne.
We would recommend any buyer to contact Yvonne as she will look after the customers from start to end.

1 comment
De Rucci
Jennie F.De Rucci

Thank you Charlene! Enjoy your new DeRUCCI living furniture and have a great weekend!

Absolutely wonderful shopping experience!

published

Bought a dining table and a king bed from the Auburn Store. Good quality and outstanding services. Well done, Yvonne. Highly recommended.

1 comment
De Rucci
Jennie F.De Rucci

Thank you Karen! We are so glad to hear you had a wonderful shopping experience with DeRUCCI. We'd love to see you again soon.

Dream Comes True

published

Knowing De Rucci for many years as its Ads have been seen in many international airports, finally I bought a Mattress & Fabric Bed Frame with Standard Slat Base since moved to my new house.

Jacqueline in De Rucci, Auburn gave my wife and I a very good and professional service. She recommended a best solution to our needs. The delivery was very quick no matter we placed the order just before public holidays.

We absolutely love this product. It was the perfect combination of firm and soft. Not only we both sleep well, we do not disturb each other in the nights ever. It is so comfortable for both my wife and me.

In sum, De Rucci is the most comfortable mattress I have ever had. A Dream Comes True!

1 comment
De Rucci
Jennie F.De Rucci

Thank you for your great feedback Richard! We are so glad that we helped your to find the perfect mattress. We wish you and your wife sleep well and have sweet dreams every night on DeRUCCI.

Furniture Shops

Find out how DeRucci NSW, Auburn compares to other Furniture Shops

Know better, choose better.

Compare all
Neil

Neil

  • 2 reviews

Product is perfect as well as the customer service

published

The purchase was in Auburn store, the store manager Charles provided excellent service, helped us try many bed frames and mattresses.
The process was not taking long time based on our interests provided and Charles checked for us the detailed stock, booking, lead time, delivery ways etc. After the booking been raised, Charles confirmed all details with us about SKUs, payment and deliveries. All great.

1 comment
De Rucci
Jennie F.De Rucci

Thank you Neil! Its great to hear that you enjoyed our products as well as our customer service. Have a good weekend.

Most comfortable bed I ever had

published

I purchased in auburn store from Fiona .. very nice lady .. very knowledgeable about their products .. also chose very nice bed and mattress to suit my requirement .. nice shopping experience..

1 comment
De Rucci
Jennie F.De Rucci

Thank you Jane. We are glad to hear that you had enjoyed the shopping experience with us. Yvonne and DeRUCCI team would love to see you again soon.

Excellent service. Friendly and knowledgable staff.

published

I purchase the leather bed in auburn store. The purchasing process was smooth. The sales lady was very nice and professional.

1 comment
De Rucci
Jennie F.De Rucci

Thank you Jessie! We hope you enjoy our products.

High quality and excellent experience

published

I accepted awesome service in Auburn shop. They got friendly and professional sales to help me find the right mattress for my mom. I really appreciate to them.

1 comment
De Rucci
Jennie F.De Rucci

Thank you Lu. Hope your mum likes our mattress too.

Really like the service

published

I purchased in-store at Auburn and served by Charles. A very nice and supportive staff who provided me the best value item as i needed.

1 comment
De Rucci
Jennie F.De Rucci

Thank you for your feedback Roger. We hope you enjoy our products as well. Have a great day!

Page 1 of 2
See all De Rucci reviews

Questions & Answers

Sorry, there are no questions about DeRucci NSW, Auburn but you can read 6 questions about De Rucci.

Get an answer from our members and De Rucci representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.