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eduardoSydney, NSW
- 8 reviews
RuDe DeRucci !
Many years ago we purchased wonderful furniture from a company called Singways who had stores across Sydney, including Auburn, which somehow metamorphosised into a DeRucci store. Singways had great products and service and we furnished our entire house from them.
When time to replace and add more items we returned to the former Singways now DeRucci store at Auburn, buying dining chairs, side and coffee table, lamps etc. tables. This time around much problems..... coffee table was badly marked which they replaced, dining chairs with components...Read more
3 comments
Hello Jennie. Thank you for your email. Are you from the Auburn store or head office?
I'm not really sure how to resolve this as the PU cant be removed for re-upholstering.
After much pestering on ... Read more
sorry Jennie, my email address is [email protected]
phone is 0412285771
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Good shopping experience.
Charles is so patient and nice at Auburn store. Guide me through all the possibilities in my living room. And delivery is so efficient and guys are so professional. Will buy a massage chair later.
1 comment
Jennie F.De Rucci
Thank you for the feedback Tina! We look forward to seeing you again in our stores soon.
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CRYSTALSydney, NSW
Amazing furniture and wonderful customer service
I purchase a dining set and a bedding set from De Rucci Auburn Showroom. The furniture there are absolutely amazing and great quality. The girl named Melody helped us with our choice, her suggestions are professional and very helpful. The furniture was delivered as promised and very well assembled. I would definitely recommend de Rucci Auburn Showroom for you guys. Wonderful experience!
1 comment
Jennie F.De Rucci
Thank you for your feedback Crystal! We are glad that you had a wonderful experience with us.
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Find out how DeRucci NSW, Auburn compares to other Furniture Shops
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AlexSydney, NSW
- 2 reviews
Excellent shopping experience with Derucci Auburn
I bought my bed frame and mattress form Auburn Store, Appreciate for Jacqueline excellent and professional customer service, found the most comfortable mattress for us. We have used the products for a few months, Highly recommend.
1 comment
Jennie F.De Rucci
Thank you very much Alex! We look forward to seeing you again in our stores soon.
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Kunal chandakSydney, NSW
Great products and great customer service!
I am a returning De Rucci customer and am quite happy with design of the products! Easy to navigate with a lot of quality options to choose from.. the quality is also quite nice!
1 comment
Jennie F.De Rucci
Thank you Kunal! Welcome back and its great to hear that you relish DeRUCCI products.
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ClarkSydney, NSW
Excellent Service by Georgie !!!
We are very satisfied with our purchasing in Auburn Store, Goergie patiently helped us choose our dream Queen bed and mattress, She followed up the delivery time as soon as possible, so that we got the new bed on time
1 comment
Jennie F.De Rucci
Thank you Clark! Hope you will have many nights of great sleep on a DeRUCCI bed and mattress.
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Venkatesh AllankiSydney, NSW
- 2 reviews
- NSW, Auburn
- Verified customer
Stay away from them - Horrible customer experience
I recently bought bed frame and mattresses from Auburb DeRucci store. While delivering, they made scratches on staircase wall. When I approached derucci about it, they say that it is delivery driver and they are not responsible. Does they understand that premium price we pay also includes customer service and delivery and they are responsible for everything. It was kind of rude on them. If I have hired delivery on my own, I would have dealt with them directly.
Is there any way I can report this.
6 comments
Jennie F.De Rucci
Hello Venkatesh, can you please provide more details such as your invoice number and date of delivery? We can follow this up for you. Thanks. PM us if you wish.
Hi Scott,
Here are the details you requested.... Read more
Delivery Date : 11th March 2022 Invoice number : TAX INVOICE 18-00005047 Items which I bought : DR-818 KING SIZE MATTRESS (ID: 124921, Special Order, ) 3D-46 KING SIZE BEDFRAME WITH FLAT SLAT K-1 (ID: 124921, Special Order, ) Thanks, VenkateshJennie F.De Rucci
Hi Venkatesh, we had passed this one to the shop manager and ask him to follow this up. We will keep you updated. thanks.
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Good items! Good service!
I like this brand when I was in China. So I look for it in Sydney. Charles gave us a good service in Auburn.
1 comment
Jennie F.De Rucci
Thank you for your feedback Xiaowei. Have a great day!
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excellent service
Customer service is excellent, especially Yvonne, she did a excellent job to help me get the products suit me the best.
1 comment
Jennie F.De Rucci
Thank you Tao! Enjoy your new DeRUCCI products.
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Find out how DeRucci NSW, Auburn compares to other Furniture Shops
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Auburn shop
I found it very easy to shop at Auburn store and sales people were very friendly, very good overall
1 comment
Jennie F.De Rucci
Thank you for your feedback Liz. Have a great day.
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Charles On auburn supply Very good customer servicce,
The staff send the bed to home and install for us. If just let me to assemble, I can’t do it, very Heavy and hard.
1 comment
Jennie F.De Rucci
Thank you for the feedback Kiki! We are glad that we could help you out.
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Best Store Manager!
I am quite impressed with the store manager- Charles of Auburn Store. He is very professional with the product. Nice and patient with the customer. If you would like to put the order through, this store will be your best choice.
1 comment
Jennie F.De Rucci
Thanks for the feedback Jacky. You are one of our best customer! :)
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Loving every bit of my de rucci furniture !!!
Extremely impressed ! My husband and I had bought living room furnitures at DeRucci Auburn . Furnitures are Excellent made.
Very satisfied with the sales transaction and excellent customer service provided by Yvonne.
We would recommend any buyer to contact Yvonne as she will look after the customers from start to end.
1 comment
Jennie F.De Rucci
Thank you Charlene! Enjoy your new DeRUCCI living furniture and have a great weekend!
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Absolutely wonderful shopping experience!
Bought a dining table and a king bed from the Auburn Store. Good quality and outstanding services. Well done, Yvonne. Highly recommended.
1 comment
Jennie F.De Rucci
Thank you Karen! We are so glad to hear you had a wonderful shopping experience with DeRUCCI. We'd love to see you again soon.
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- NSW, Auburn
- Verified customer
Dream Comes True
Knowing De Rucci for many years as its Ads have been seen in many international airports, finally I bought a Mattress & Fabric Bed Frame with Standard Slat Base since moved to my new house.
Jacqueline in De Rucci, Auburn gave my wife and I a very good and professional service. She recommended a best solution to our needs. The delivery was very quick no matter we placed the order just before public holidays.
We absolutely love this product. It was the perfect combination of firm and soft. Not only we both sleep well, we do not disturb each other in the nights ever. It is so comfortable for both my wife and me.
In sum, De Rucci is the most comfortable mattress I have ever had. A Dream Comes True!
1 comment
Jennie F.De Rucci
Thank you for your great feedback Richard! We are so glad that we helped your to find the perfect mattress. We wish you and your wife sleep well and have sweet dreams every night on DeRUCCI.
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Find out how DeRucci NSW, Auburn compares to other Furniture Shops
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Neil
- 2 reviews
- NSW, Auburn
- Verified customer
Product is perfect as well as the customer service
The purchase was in Auburn store, the store manager Charles provided excellent service, helped us try many bed frames and mattresses.
The process was not taking long time based on our interests provided and Charles checked for us the detailed stock, booking, lead time, delivery ways etc. After the booking been raised, Charles confirmed all details with us about SKUs, payment and deliveries. All great.
1 comment
Jennie F.De Rucci
Thank you Neil! Its great to hear that you enjoyed our products as well as our customer service. Have a good weekend.
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Most comfortable bed I ever had
I purchased in auburn store from Fiona .. very nice lady .. very knowledgeable about their products .. also chose very nice bed and mattress to suit my requirement .. nice shopping experience..
1 comment
Jennie F.De Rucci
Thank you Jane. We are glad to hear that you had enjoyed the shopping experience with us. Yvonne and DeRUCCI team would love to see you again soon.
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Excellent service. Friendly and knowledgable staff.
I purchase the leather bed in auburn store. The purchasing process was smooth. The sales lady was very nice and professional.
1 comment
Jennie F.De Rucci
Thank you Jessie! We hope you enjoy our products.
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High quality and excellent experience
I accepted awesome service in Auburn shop. They got friendly and professional sales to help me find the right mattress for my mom. I really appreciate to them.
1 comment
Jennie F.De Rucci
Thank you Lu. Hope your mum likes our mattress too.
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Really like the service
I purchased in-store at Auburn and served by Charles. A very nice and supportive staff who provided me the best value item as i needed.
1 comment
Jennie F.De Rucci
Thank you for your feedback Roger. We hope you enjoy our products as well. Have a great day!
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Jennie F.De Rucci
Hello, eduardo, sorry for the delayed response,there had been some management changes in DeRUCCI Sydney stores. we are sorry to hear that you had an unpleasant experience. Can you please provide us yo... Read more
ur contact information so we can follow this up and hopefully make it right for you? Thank you.