Charles is so patient and nice at Auburn store. Guide me through all the possibilities in my living room. And delivery is so efficient and guys are so professional. Will buy a massage chair later.

Absolutely terrible customer service post sales. Atrocious communication with customer. Never buying any Details Rucci product again! Waited 3 months for our custom made 4.5k dining table and was told it won't be ready for another 4 weeks (but only after I called to ask). On delivery day was not given a time range, other than from 10-5.30pm. Called at 5 and was given an inactive number for the driver. Finally received a call from driver to say we would be the last job for the day and it will take them another 2 hours to arrive! Absolutely disappointed given the price we paid!

I am impressed with the bed frame and bed sides purchased from DeRucci. Smart design allowing troubleless assembly from my personal experience. Easy attachable fabric cover that can be removed for washing. All washing accessofies (protective begs and belts) are included in the package. Flawless manufacturing - not a minor defect was found. And looks great!

I've got some issues with the table, the table arrived a month ago, but there are some quality issues happening, there’s a bit flake/peel off. This happened last week, which is only the 3week that the table arrive. At first it was just a little dot, but now the size of that flake/peel off has become bigger, I’m afraid that it will go worse, and I don’t want this happen.

I purchase a dining set and a bedding set from De Rucci Auburn Showroom. The furniture there are absolutely amazing and great quality. The girl named Melody helped us with our choice, her suggestions are professional and very helpful. The furniture was delivered as promised and very well assembled. I would definitely recommend de Rucci Auburn Showroom for you guys. Wonderful experience!

I bought my bed frame and mattress form Auburn Store, Appreciate for Jacqueline excellent and professional customer service, found the most comfortable mattress for us. We have used the products for a few months, Highly recommend.

I am very impressed with the staff in Castle Hill DeRucci, the knowledge and sincerity is welcoming and refreshing. I went into the store just for a look, but Shannon's honesty and warmth has inspired me to DeRuccify my home.

I am a returning De Rucci customer and am quite happy with design of the products! Easy to navigate with a lot of quality options to choose from.. the quality is also quite nice!

We are very satisfied with our purchasing in Auburn Store, Goergie patiently helped us choose our dream Queen bed and mattress, She followed up the delivery time as soon as possible, so that we got the new bed on time

Spacious parking area available, various furniture choices, helpful staff with good knowledge of how to choose the best mattress for me. Didn't notice this place before, but from now on, Alexandria Derucci store will always be my best choice!!!

I recently bought bed frame and mattresses from Auburb DeRucci store. While delivering, they made scratches on staircase wall. When I approached derucci about it, they say that it is delivery driver and they are not responsible. Does they understand that premium price we pay also includes customer service and delivery and they are responsible for everything. It was kind of rude on them. If I have hired delivery on my own, I would have dealt with them directly.

Is there any way I can report this.

I like this brand when I was in China. So I look for it in Sydney. Charles gave us a good service in Auburn.

Everything is perfect. We love the furnitures we bought. The show room is nice and comfortable. We like the girl Nikki who works at Supacenter, she is friendly and very skilled at her job. The delivery boys are awesome, we like them too.

Recently went furnitures shopping inside De Rucci (Moore Park) store for my new apartment. Was welcomed by Nikki and she had a really nice personality and down to earth approach to things. Nikki was kind enough to walk me through all the product lines and features and provided valuable suggestions for my specific apartment. She had the patience and willingness to go one step more to help me being the customer with pretty much nil furnitures experience. Therefore, I'm very grateful for her suggestions and assistance and without doubt, I would refer my friends and relatives to contact Nikki regarding all furnitures related enquiries. Thanks again Nikki. Regards, Tianlei

Danny was very helpful in helping us finding the right mattress. He explained the difference and benefits of the mattress we chose.

it is way to find the store. I like Nikki she is nice. the quality of the sofa is excellent.

We paid a deposit a while ago for a bed. We were told to put down a deposit to secure a 40% discount, we were told the deposit was 100% refundable if we changed our mind. This was also on the invoice. We returned to the store about 4 months ago to request the deposit be refunded. We were told that the sale girl has left de rucci and taken the cash however they will check with head office and would be in contact. After many phone calls and emails we have yet to receive our deposit. Business is based on trust, this is on the verge of being broken for us... given how small the amount is...