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DeRucci NSW, Alexandria
The worst experience
I went de rucci this afternoon with my bf looking for furnitures. The staff there are so rude and unprofessional. One lady(store manager) came to us didn’t say hi. We ask for price of one sofa set. She than reply” 1,2,3” I was like what 1,2,3 mean she said pieces. I didn’t work there. Don’t talk to me like I’m a pro.while I was trying the mattress. She was on her phone checking messages. I was asking her a question very loudly but she didn’t even look up. She was standing next to me and focusing on her phone, totally ignored me. I’ve never been...Read more
to any shops and seen any staff like her. And I noticed there was another staff sitting on a comer sofa the whole time playing her phone. Not siting its actually half way lying on the sofa. What a chill place to work. I like their furnitures but i don’t think I want to buy from those staff. The worst experienceSimilar opinion? Write a review on ieatwords.com.au!
HORRIBLE CUSTOMER SERVICE!!!
On relocating from Sydney to Melbourne my wife and I went to have a look at the DeRucci range so that we can see ahead what we would like to purchase once relocated.
The staff at Alexandria then assured us that if we buy from them at the time we were in the store they will be able to arrange delivery to Melbourne.
We paid the deposit as required and were confident that our purchase would be delivered.
Already in Melbourne we received a call from the Alexandria branch that in fact the delivery can not be arranged in Melbourne and we would n...Read more
eed to go and purchase our bed and side tables from a store in Melbourne Staff at the Alexandria branch assured me that we will get the deposit back. In fact i was asked to send my bank details for the refund to be processed. On the basis that I was getting my deposit back the bed and bed sides tables were purchased from a Melbourne branch where the amount was paid in FULL!Similar opinion? Write a review on ieatwords.com.au!
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4.8(561)Nice& friendly staff with Gorgeous & luxury designer furniture!
Spacious parking area available, various furniture choices, helpful staff with good knowledge of how to choose the best mattress for me. Didn't notice this place before, but from now on, Alexandria Derucci store will always be my best choice!!!
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Great Team at Alexandria Store and quality furniture
I'm one of new customers from Alexandria Showroom, recommended by my friends to find Manager Esmee in the store, purchased Dining Set, still keep their massage chair in mind, thinking to come back once new apartment settle. I tried their different models, Esmee introduced all the massage chairs patiently with very detailed info, All the Staff there very nice, impressive service, definitely will be back.
1 comment
Scott Q.De Rucci
Thank you for your great feedback Kelvin! We look forward to seeing you again in our shop. Hope we can also help you to get a new massage chair soon.
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Alexandria De Rucci
I'd like to commend Jessica's outstanding customer service at the De Rucci branch in Alexandria. It has been 3 years since the purchase of the DR-333 mattress and it has been flawless and phenomenal. With an existing back injury, the mattresses have provided an effect relief and has allowed me to catch up on high quality sleep. I occasionally swing by to shop and Jessica's service has never let me down.
1 comment
Scott Q.De Rucci
Thank you for you feedback Yan. It is great to hear that you enjoyed our mattress and able to have high quality sleep. We'd love to see you again in our shops soon.
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ChristopherPymble
- NSW, Alexandria
- Verified customer
Great Customer Service and excellent products
we purchased a queen bed, 2 bedside tables, dining table/6 chairs and was greatly assisted by Esmee of the Alexandria Store. Esmee was very knowledgeable on the different products and that greatly helped us quickly identify the best products to suit our requirements. She was also very courteous and patient with our inquiries and time spent in the store whilst deciding on purchases. Overall fantastic experience and can recommend Derucci products without any hesitation...Thanks Esmee you were just great...
1 comment
Scott Q.De Rucci
Good morning Christopher, thank you very much for your feedback. We are thrilled to hear that you had enjoyed a pleasant shopping experience with us. Hope to see you again soon. Have a great day!
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- NSW, Alexandria
- Verified customer
pretty impressed about the customer service experience I got from Alexandria and Tina, and definite
I bought a bed frame, a mattress and 2 side tables on Christmas in 2016 and feel so satisfied about the customer service I received and the quality of the product. I went to Alexandria store on Christmas day in 2016 and spent a whole day there. Manager Tina gave us a very detailed introduction about the product ~ they were so nice for the whole period and never think we asked too much and help us to compare the difference of many product and help us to figure out which one suits us most. Especially Tina gave us very valuable opinion in customer...Read more
side, which make us feel to be taken care of very nicely.when we had some trouble moving in our new house, Tina tried her best to help us to delay the delivery time to gave us more time to prepare for it. I feel so grateful what she did to help us. And for the product, I think Made the best choice ever. My husband was weak sleeper for a very long time, we tried a lot of mattress and bed frame but it never works better. But after we bought this set,he enjoyed his sleep until now~ and it has already been over one year. I can definitely say that this experience will make me the very loyalty customer of de Rucci and will recommend this brand to all of my friend for sure.1 comment
Scott Q.De Rucci
Thank you very much for your feedback Laura! We are glad to hear that you and your husband have enjoyed our products.
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Excellent service!
We bought our bed and lounge at De Ricci Alexandria. The store is clean - we felt very conformable. The purchasing proceess was wonderful. Both Esmee and Jessica are very professional and extremely helpful. Highly recommended!!!
1 comment
Scott Q.De Rucci
Thank you for your feedback Luna! We would love to see you again soon.
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Aafreenalexandria
Nice furniture and customer service, good financial discount
Derucci's furniture is so attractive and I went to their shops in paramatta road and Alexandria. The staffs there are friendly and of good service.
Finally I choose to buy in Alexandria because they are more professional and the shop manager is so nice.
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Good products.
I bought all my new furniture from Alexandria store, Esmee is a great sales, she gave me all the advantages when I pirchase my furniture. It’s just what I need for my new home!
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JosephSydney
Product is great and sales people is helpful, patient and friendly!
Bought a set of bedroom furniture from Alexandria store and sales person Esmee is very helpful, patient and friendly. Very happy with their service and products are great! 100% will recommend this shop and Esmee to anyone who are looking for mattress and bedding furniture.
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Quality products, kind staff, reasonable price
Purchased in store, nice products, staff very friendly and knowlegable, she gave me the best service and purchasing experience that i could not get anywhere else in australia
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Amazing products
Highly recommend anyone wanting to buy any furniture in De Rucci and see Esmee! Esmee!! Esmee!!!. She definately tried her very best getting the deal done for you. Patient and help to answer all your questions, fast response as well!
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I love the product very much,recommend all my friends to get it,so good
I was visit the store,the staff service excellent,specially Tina is best sales, she is always updating the new products for me, I feel so good
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Great product at good price plus exceptional customer service
We purchased two products in store via Layla.
Purchasing process was very smooth and effortless.
We always received delivery updates any time of the week and delivery deadlines were met, as promised.
Similar opinion? Write a review on ieatwords.com.au!
Find out how DeRucci NSW, Alexandria compares to other Furniture Shops
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HonestReviewerSydney, NSW
- 7 reviews
- 1 like
Great service and quality
Bought a dining table at DeRucci, Alexandria. Went to a couple of other stores around Sydney, including their sister store 'HQ Living' in Moore Park, and all staff across the stores were generally quite polite and helpful. However Layla from the Alexandria store stood out for me, so I opted to buy from there. She was very quick to respond to any queries I had and wasn't pushy like other sales people. Prices at DeRucci were also reasonable and mostly uniform across their stores. A very similar dining table was sold at Nick Scali for about $300 m...Read more
ore, so I opted to go with DeRucci and save a little. My only concern was with some of the negative reviews on ieatwords for DeRucci, particularly about delivery timeframes. I went ahead and took the risk as I was assured there wouldn't be any delays with ours. Although they did stick to their delivery timeframe, we did run into a problem just prior to delivery as they found the floor stock we were promised had a scratch on it. This was unfortunate but at least they were upfront about it prior to delivery, and allowed me to cancel the order with a full refund (which took about 2 weeks to be processed). They were also very apologetic about the whole thing and assured me they would send a notification as soon as new stock arrived. This did happen about 3-4 weeks later, and given how well Layla had dealt with us, we decided to give them another chance. The new stock was delivered on time and there were no further problems. Layla kept us well updated throughout and dealt with everything in a very professional manner.Similar opinion? Write a review on ieatwords.com.au!
ChoncheAU
Extremely poor customer service, masive delays on deliveries (over 5 months).
DO NOT BUY ANYTHING FROM DE RUCCI. Worst customer service.
We bought a couch and a lounge chair from De Rucci in Alexandria as we liked the style. We were told that they would be delivered in 10 to 12 weeks. We called them after 14 weeks and we were told that someone would call us back to provide an update and we did not hear from them. We called on week 15, same story. We call them at least 5 times and they always promise to call you back and they never do. Long story short after chasing them so many times for an update, on week 23 from th...Read more
e order we get an INCOMPLETE delivery (only the couch and not the lounge chair which was order the match the couch). We spoke to the shop and they asked us to wait another 12 weeks to get the lounge chair, then we escalated to their head of customer service and they said that the lounge chair was lost in the shippment and that there was nothing they could do. We requested compensation (2 extra pillows) and they rejected our request. We then ask for a refund and they said it would be done in 5 to 10 buiness days and its been 3 weeks and still haven't received our money back. Please stay away from them.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Scott Q.De Rucci
Thank you Sara! We look forward to seeing you again in our shops soon.