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Reviews

4.2

99 reviews
5
(75)
4
(4)
3
(1)
2
(0)
1
(19)
  • Product Quality
    4.0 (21)
  • Return Claim MadeYes (0) · No (19)
  • Warranty Claim MadeYes (2) · No (18)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Customer Service
    4.0 (21)
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High quality furniture and nice customer experinence

published

I have been shopping with DeRucci (Bundall) twice. I always get professional suggestions and ideas from their lovely staffs. They are so friendly and helpful. Great to talk with them.

Customer Service
Bella Kho

Bella KhoSouth East Queensland, QLD

Excellent experience, professional staff!

published

It was excellent shopping experience in Derucci. I love the mattress bought in Derucci Logan Store, staff very helpful and professional in sleeping system. I will also my another one for my parents, it is really supportive. Great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan super center, QLD
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very good quality

published

just got my dining table and chairs delivered, they look great in our dining room, top quality, definitely worth the price. The sales person given us really good advises on choosing the style and the color, helped me following up on my order so i can get my furniture on time, really appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Rob

RobPerth, WA

Great shopping experience!

published

Thank you for all the help, the sales person were very helpful to give us a lot ideas, we are very happy that all the furnitures were looks fantastic. the delivery team were very great, good job!!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Good customer service, always on time!

published

I was bought 2 whole bed set for my bedroom, the 3D material mattress is amazing! I never saw this material mattress in other shop, it's very firm and comfortable. The sales consultant is very professional and give a lot of suggestions on my sleep gesture. It helped me a lot and save my bad sleeping time. I like DeRucci, and recommend all the people come to buy the bed, although it is expensive, but it worth it!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan, QLD
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The reviewer stated that an incentive was offered for this review

Helpful staff and nice furniture

published

I bought a sofa set and a coffee table from bundall store in Jan 2020, the staff was very nice and helpfull. They went above and beyond with their service, very patient with helping me to choose color and arranging delivery. There's no doubt about the quality of the product, you do get what you pay for. the furniture is beautifully designed, good leather, solid timber. Excellent shopping experience.

Customer Service
Product Quality
Product Appearance As advertised
Ann

Ann

  • 2 reviews

Great shopping experience!

published

The bed looks fantastic. I’m very satisfied!! The sales person were really helpful and friendly . The two guys who installed it did a great job and were very friendly. Thankyou for all your help.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park WA
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Amelia White

Amelia WhiteSouth East Queensland, QLD

Good shopping experience! Thank you for all.

published

Relocating to brisbane east area, I was looking for a new lounge for matching living room.
The brand was been told by my friend, and we heading to their store in Logan.
Frankly guys, I absolutely has no idea about the texture of a lounge ATM! The staff helped me a lot, very patient to explain me how a good lounge should chosen with.
I ordered a grey lounge at end, cant wait to see it ASAP.
I have to mentioned that during the shopping time, another lady looked after my 2 little ones, much appreciated.

Customer Service
Product Quality
Store LocationBrisbane Logan Super Centre
vinay

vinayGreater Melbourne (Outer), VIC

  • 3 reviews
  • VIC
  • Verified customer

Beware! Looks astonishing but terrible finishing

published

When we walked into the store, we were wowed by the product range. However, once we assembled the console table, it was wobbly! Only 4/8 screws went into the rivets provided. Not only this, we purchased a candle stand to sit atop the console table, which too is not aligned correctly and is wobbly! Clearly disappointed and now relieved that we dint order a bed frame we loved on sight!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDFO Essendon Victoria
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The worst experience

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDe rucci Alexandria
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Good shopping experience.

published

Charles is so patient and nice at Auburn store. Guide me through all the possibilities in my living room. And delivery is so efficient and guys are so professional. Will buy a massage chair later.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
De Rucci
Scott Q.De Rucci

Thank you for the feedback Tina! We look forward to seeing you again in our stores soon.

Fei C.

Fei C.Sydney, NSW

Terrible after sales customer service! Literally just took the money and left!

published

Absolutely terrible customer service post sales. Atrocious communication with customer. Never buying any Details Rucci product again! Waited 3 months for our custom made 4.5k dining table and was told it won't be ready for another 4 weeks (but only after I called to ask). On delivery day was not given a time range, other than from 10-5.30pm. Called at 5 and was given an inactive number for the driver. Finally received a call from driver to say we would be the last job for the day and it will take them another 2 hours to arrive! Absolutely disappointed given the price we paid!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore park
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2 comments
De Rucci
Scott Q.De Rucci

Hello Fei, we are sorry to hear you that you had an unpleasant experience, especially with the delivery. Can you please provide your invoice number and contact details so we can follow this up? Many thanks.

Fei C.
Fei C.

HORRIBLE CUSTOMER SERVICE!!!

published
Customer Service
Product Quality
Product Appearance As advertised
Store LocationAlexandria
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Matt

MattSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Store under pays staff

published

partner applied for a job, got it was told had to work for free for 2weeks. Then they set a 30k per month sales target and threaten to sack staff if they don't meet it. Avoid this place they don't deserve your cash.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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3 comments
De Rucci
Scott Q.De Rucci

Hello Matt, there had been some management changes in DeRUCCI QLD stores. Please provide some details on when and what happened? Thanks.

Matt
Matt
Matt
Matt

This happened on the 10th of July from memory.

Alma

Alma

  • 4 reviews

Terrible Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSpringvale
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Veekash C.

Veekash C.Sydney, NSW

Exceptionally poor customer experience !!!

published
Return Claim MadeNo
Warranty Claim MadeNo

Top quality, smart products

published

I am impressed with the bed frame and bed sides purchased from DeRucci. Smart design allowing troubleless assembly from my personal experience. Easy attachable fabric cover that can be removed for washing. All washing accessofies (protective begs and belts) are included in the package. Flawless manufacturing - not a minor defect was found. And looks great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill, NSW
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1 comment
De Rucci
Scott Q.De Rucci

Thank you Alex. We are glad to hear that you enjoyed our products.

Ann Yee

Ann YeeSouth East Queensland, QLD

my dinner table has flake/peel off in 3 weeks time

published

I've got some issues with the table, the table arrived a month ago, but there are some quality issues happening, there’s a bit flake/peel off. This happened last week, which is only the 3week that the table arrive. At first it was just a little dot, but now the size of that flake/peel off has become bigger, I’m afraid that it will go worse, and I don’t want this happen.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
CRYSTAL

CRYSTALSydney, NSW

Amazing furniture and wonderful customer service

published

I purchase a dining set and a bedding set from De Rucci Auburn Showroom. The furniture there are absolutely amazing and great quality. The girl named Melody helped us with our choice, her suggestions are professional and very helpful. The furniture was delivered as promised and very well assembled. I would definitely recommend de Rucci Auburn Showroom for you guys. Wonderful experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationauburn
See all answers
1 comment
De Rucci
Scott Q.De Rucci

Thank you for your feedback Crystal! We are glad that you had a wonderful experience with us.

Alex

AlexSydney, NSW

  • 2 reviews

Excellent shopping experience with Derucci Auburn

published

I bought my bed frame and mattress form Auburn Store, Appreciate for Jacqueline excellent and professional customer service, found the most comfortable mattress for us. We have used the products for a few months, Highly recommend.

Product Quality
Product Appearance As advertised
1 comment
De Rucci
Scott Q.De Rucci

Thank you very much Alex! We look forward to seeing you again in our stores soon.

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