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NSW, WA, Osborne Park, VIC, QLDCant wait for my massage chair to arrive
In store purchase, Nikki was fantastic. I can't wait until my massage charge arive. I have paid a deposit and the customer service was excellent
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Most comfortable bed I ever had
I purchased in auburn store from Fiona .. very nice lady .. very knowledgeable about their products .. also chose very nice bed and mattress to suit my requirement .. nice shopping experience..
1 comment
Scott Q.De Rucci
Thank you Jane. We are glad to hear that you had enjoyed the shopping experience with us. Yvonne and DeRUCCI team would love to see you again soon.
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Excellent service. Friendly and knowledgable staff.
I purchase the leather bed in auburn store. The purchasing process was smooth. The sales lady was very nice and professional.
1 comment
Scott Q.De Rucci
Thank you Jessie! We hope you enjoy our products.
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High quality and excellent experience
I accepted awesome service in Auburn shop. They got friendly and professional sales to help me find the right mattress for my mom. I really appreciate to them.
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Scott Q.De Rucci
Thank you Lu. Hope your mum likes our mattress too.
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Excellent customer services and fashion furniture
I really like De Rucci's bed frame style, it's fashion and comfortable. And I had a nice shopping experience with Nikki who gave me some good advise, she was very professional. Highly recommend De Rucci and Nikki to my friend.
1 comment
Scott Q.De Rucci
Thank you Yoki! It's great to hear that you like our style and enjoyed the shopping experience with Nikki. Hope to see you again in our showrooms soon.
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Perfect! Can’t live without De Rucci!
I made my purchases in-store. The entire purchasing process was wonderful, and the salesperson’s attitude was patient and extremely good!!
1 comment
Scott Q.De Rucci
Thank you QYW! and we can't live without your support! :)
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Good Customer Service
The person in charge named Tina. She provided an excellent service to us, not just good for the mattress we bought on that day. We discussed previous purchase issues, she then quickly sent someone to our house to check and resolve the issue. Her follow up service was excellent. I have bought three mattresses from de Rucci and all have been very comfortable.
1 comment
Scott Q.De Rucci
Thank you for your valuable feedback Grace! Hope your next purchase at DeRUCCI will be just as pleasant. Have a good afternoon!
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Really like the service
I purchased in-store at Auburn and served by Charles. A very nice and supportive staff who provided me the best value item as i needed.
1 comment
Scott Q.De Rucci
Thank you for your feedback Roger. We hope you enjoy our products as well. Have a great day!
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Terrific shopping
Purchase from auburn shop, the sales who named Charles was so kind and friendly :) my mom went to the shop couple of time to try the mattress, because she couldn't make up her mind. But Charles was very patient to answer all questions everytime. My mom was very satisfied with his service. She brought me to the shop and finally Charles helped us to get what we really need. Nice shopping experience
1 comment
Scott Q.De Rucci
Thank you very much Michelle. We are glad to hear that you had a great shopping experience with us.
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Excellent shopping here
I bought my all furniture in Auburn shop. The sales Charles who’s very helpful and professional. And I would like to introduce my friends who need to buy furniture to him.
1 comment
Scott Q.De Rucci
Thank you Elena! We look forward to seeing you and your friends in our shop soon.
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ChristopherPymble
- NSW, Alexandria
- Verified customer
Great Customer Service and excellent products
we purchased a queen bed, 2 bedside tables, dining table/6 chairs and was greatly assisted by Esmee of the Alexandria Store. Esmee was very knowledgeable on the different products and that greatly helped us quickly identify the best products to suit our requirements. She was also very courteous and patient with our inquiries and time spent in the store whilst deciding on purchases. Overall fantastic experience and can recommend Derucci products without any hesitation...Thanks Esmee you were just great...
1 comment
Scott Q.De Rucci
Good morning Christopher, thank you very much for your feedback. We are thrilled to hear that you had enjoyed a pleasant shopping experience with us. Hope to see you again soon. Have a great day!
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- NSW, Alexandria
- Verified customer
pretty impressed about the customer service experience I got from Alexandria and Tina, and definite
I bought a bed frame, a mattress and 2 side tables on Christmas in 2016 and feel so satisfied about the customer service I received and the quality of the product. I went to Alexandria store on Christmas day in 2016 and spent a whole day there. Manager Tina gave us a very detailed introduction about the product ~ they were so nice for the whole period and never think we asked too much and help us to compare the difference of many product and help us to figure out which one suits us most. Especially Tina gave us very valuable opinion in customer...Read more
side, which make us feel to be taken care of very nicely.when we had some trouble moving in our new house, Tina tried her best to help us to delay the delivery time to gave us more time to prepare for it. I feel so grateful what she did to help us. And for the product, I think Made the best choice ever. My husband was weak sleeper for a very long time, we tried a lot of mattress and bed frame but it never works better. But after we bought this set,he enjoyed his sleep until now~ and it has already been over one year. I can definitely say that this experience will make me the very loyalty customer of de Rucci and will recommend this brand to all of my friend for sure.1 comment
Scott Q.De Rucci
Thank you very much for your feedback Laura! We are glad to hear that you and your husband have enjoyed our products.
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Excellent service!
We bought our bed and lounge at De Ricci Alexandria. The store is clean - we felt very conformable. The purchasing proceess was wonderful. Both Esmee and Jessica are very professional and extremely helpful. Highly recommended!!!
1 comment
Scott Q.De Rucci
Thank you for your feedback Luna! We would love to see you again soon.
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Lucyrosehill
This is perfect!
I bought them in store by Charles.A good Chinese Male sale.He is awesome. He can solve your related problems.He is very patient also.
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- NSW, Moore Park
- Verified customer
Best bedroom to come back home to. Style and comfort
Purchased bed frame, beside cabinet and bedroom manchester.
Wonderful customer service going out of her (Judy @ Moore Park) way to make sure I am looked after and happy and comfortable with my purchase. I absolutely love my new bedroom and it is an absolute dream to be resting in style and comfort
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very perfect!
In store excellent service, good customer services. Will come back next time when purchasing furniture. I will also recommend to my friends
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Stay away from this doggy company
You never know what's the price of their stuff.
40% disc one day, 50% disc next day. What's ridiculous is the marked price in each store is different.
I call the fair trading and check the company overall and find out they got horrible history and much much complain.
I hope everyone be notice that issues. Check up the details of each product. Not worth that much money.
Annoying & irritating.
Hopeless.
1 comment
Scott Q.De Rucci
Hello James,
This is Scott. I am from DeRUCCI Australia head office. Thank you for visiting our stores and providing your feedback. ... Read more
I apologise for the fact that your in-store experience didn't satisfy you. Some display prices might varied from different stores as these stores had prices for their displayed products that were discounted from full retail prices, or had special store prices for that particular product due to store level clearance. We do offer special promotions for all stores a few times a year, such as up to 40% off; or some stores might offer up to 50% for their special clearance items. We noted your concerns and will continue the process of ensuring prices are consistent throughout all stores. Please refer our web site for DeRUCCI official standard retail prices for all products. I invite you to revisit our stores and web site to see if the areas of concern had improved and your next DeRUCCI experience would be more enjoyable. I look forward to your next feedback. Thank you James.Similar opinion? Write a review on ieatwords.com.au!
- NSW, Castle Hill
- Verified customer
Good bed and mattress
We bought a bed and mattress in De Rucci Castle Hill store. Now we just received them and they are so...good. The sales person Heather is very patient and lovely. We tried nearly all the mattresses in the shop and finally we found the mattress which are suitable for us. We definitely will recommend our friends to buy the products from De Rucci. Very nice shopping experience!
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Aafreenalexandria
Nice furniture and customer service, good financial discount
Derucci's furniture is so attractive and I went to their shops in paramatta road and Alexandria. The staffs there are friendly and of good service.
Finally I choose to buy in Alexandria because they are more professional and the shop manager is so nice.
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Good products.
I bought all my new furniture from Alexandria store, Esmee is a great sales, she gave me all the advantages when I pirchase my furniture. It’s just what I need for my new home!
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Scott Q.De Rucci
Thank you for your feedback Kim. Hope you will enjoy your new massage chair even more when you receive it.