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DeRucci NSW, Moore Park
Fei C.Sydney, NSW
Terrible after sales customer service! Literally just took the money and left!
Absolutely terrible customer service post sales. Atrocious communication with customer. Never buying any Details Rucci product again! Waited 3 months for our custom made 4.5k dining table and was told it won't be ready for another 4 weeks (but only after I called to ask). On delivery day was not given a time range, other than from 10-5.30pm. Called at 5 and was given an inactive number for the driver. Finally received a call from driver to say we would be the last job for the day and it will take them another 2 hours to arrive! Absolutely disappointed given the price we paid!
2 comments
Hi,
Thank you for your reply. My tax invoice number is 19-00003709.
My contact number is 0416184480.... Read more
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- NSW, Moore Park
- Verified customer
High quality and excellent services
Everything is perfect. We love the furnitures we bought. The show room is nice and comfortable. We like the girl Nikki who works at Supacenter, she is friendly and very skilled at her job. The delivery boys are awesome, we like them too.
1 comment
Scott Q.De Rucci
Thank you Violet! We look forward to see you again in our shops soon.
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4.8(559)Excellent customer experience
Recently went furnitures shopping inside De Rucci (Moore Park) store for my new apartment. Was welcomed by Nikki and she had a really nice personality and down to earth approach to things. Nikki was kind enough to walk me through all the product lines and features and provided valuable suggestions for my specific apartment. She had the patience and willingness to go one step more to help me being the customer with pretty much nil furnitures experience. Therefore, I'm very grateful for her suggestions and assistance and without doubt, I would refer my friends and relatives to contact Nikki regarding all furnitures related enquiries. Thanks again Nikki. Regards, Tianlei
1 comment
Scott Q.De Rucci
Thank you for your feedback Tianlei! We are so glad to hear that you had a delightful experience with DeRUCCI. Happy New Year! We hope to see you again in 2022.
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Find out how DeRucci NSW, Moore Park compares to other Furniture Shops
Know better, choose better.
nikki morrepark
it is way to find the store. I like Nikki she is nice. the quality of the sofa is excellent.
1 comment
Scott Q.De Rucci
Thank you Richard! Enjoy your new DeRUCCI sofa.
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- NSW, Moore Park
- Verified customer
Awesome Stylish Furniture
We purchased both our bed and dining table in the Moore Park store. We chose the Super Centre as we were not sure exactly what we wanted and there are a lot of stores to choose from. After visiting a few other shops we went into De Rucci. We were amazed at the quality and style of the furniture on display. It suited our style and decor perfectly. We were guided through the selections available and we listened to advice on what to look for in a quality mattress. They told us "that even if we didn't buy a bed from them" it was important to be com...Read more
fortable and supported by the mattress. We had tried several beds that day including some that were from known brands. Again, we were very impressed by the quality and comfort of the mattress from De Rucci. We also bought a doona and pillowcases which are perfect. The doona is soooo light and warm and once again the quality is obvious. Our dining table and chairs are also very stylish and extremely comfortable. The quality is once again, superb. We chose it as it fits the room perfectly and suited our own style. The combination of Leather, timber and marble looks luxurious and it looks even better in our house. Once again the staff, Judy and Yun, gave us expert advice and superb service. They really looked after us well every time we went into the store. Our dining setting and bed and bedside tables were delivered last week. The delivery was on time and the delivery men installed our new furniture and cleaned up the packaging. To sum up, we are extremely impressed with De Rucci. We would highly recommend this store to anyone wanting to purchase great quality furniture. The staff are friendly and professional. They go out of their way to ensure you get what you want. The time between purchasing the bed until it arrived in Sydney was about 10 weeks which gave us the time we needed to complete our renovations. Thanks again to Judy and Yun for their help and friendly advice. If we had to sum up our experience with De Rucci we would say..... PERFECT!1 comment
Scott Q.De Rucci
Thank you very much for your detailed feedback Nia. It's great to hear you had a Perfect shopping experience with us and enjoy your new furniture. Hope to see you again in our shops soon.
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Excellent customer services and fashion furniture
I really like De Rucci's bed frame style, it's fashion and comfortable. And I had a nice shopping experience with Nikki who gave me some good advise, she was very professional. Highly recommend De Rucci and Nikki to my friend.
1 comment
Scott Q.De Rucci
Thank you Yoki! It's great to hear that you like our style and enjoyed the shopping experience with Nikki. Hope to see you again in our showrooms soon.
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Perfect! Can’t live without De Rucci!
I made my purchases in-store. The entire purchasing process was wonderful, and the salesperson’s attitude was patient and extremely good!!
1 comment
Scott Q.De Rucci
Thank you QYW! and we can't live without your support! :)
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- NSW, Moore Park
- Verified customer
Best bedroom to come back home to. Style and comfort
Purchased bed frame, beside cabinet and bedroom manchester.
Wonderful customer service going out of her (Judy @ Moore Park) way to make sure I am looked after and happy and comfortable with my purchase. I absolutely love my new bedroom and it is an absolute dream to be resting in style and comfort
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Questions & Answers
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Scott Q.De Rucci
Hello Fei, we are sorry to hear you that you had an unpleasant experience, especially with the delivery. Can you please provide your invoice number and contact details so we can follow this up? Many thanks.