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Logan, Bundall, Fortitude ValleyMahendran GajaharanSouth East Queensland, QLD
Excellent healthy sleep experience
Very comfortable, no sagging.perfect for both of us. Best nights sleep in years.
No back aches. Comfort in any position of sleeping Would highly recommend Derucci latex mattress to anybody having trouble with bed comfort
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The reviewer stated that an incentive was offered for this review
Excellent service! Good staff
Very nice designed furniture, really focused on the details. Excellent service from the staff, they really know their products. Personally I learned a lot from my shopping experience. The healthy sleeping system is inspiring, definitely gonna go back.
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MaxSouth East Queensland, QLD
Quality Bed
Fantastic service in-store, Wayne from DeRucci Bundall helped us to select modern bed and side tables to fit my bedroom perfectly. Also fast delivery and assembly was arranged by this shop. Will buy again for sure
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Gorgeous design & top quality
I love the sofa bought in DeRucci Fortitude valley store! Gorgeous design, top quality, good service. It was excellent shopping experience! The delivery team helped us removing all old stuff! Appreciated!
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High quality furniture and nice customer experinence
I have been shopping with DeRucci (Bundall) twice. I always get professional suggestions and ideas from their lovely staffs. They are so friendly and helpful. Great to talk with them.
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Bella KhoSouth East Queensland, QLD
Excellent experience, professional staff!
It was excellent shopping experience in Derucci. I love the mattress bought in Derucci Logan Store, staff very helpful and professional in sleeping system. I will also my another one for my parents, it is really supportive. Great!
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very good quality
just got my dining table and chairs delivered, they look great in our dining room, top quality, definitely worth the price. The sales person given us really good advises on choosing the style and the color, helped me following up on my order so i can get my furniture on time, really appreciated.
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Good customer service, always on time!
I was bought 2 whole bed set for my bedroom, the 3D material mattress is amazing! I never saw this material mattress in other shop, it's very firm and comfortable. The sales consultant is very professional and give a lot of suggestions on my sleep gesture. It helped me a lot and save my bad sleeping time. I like DeRucci, and recommend all the people come to buy the bed, although it is expensive, but it worth it!
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Helpful staff and nice furniture
I bought a sofa set and a coffee table from bundall store in Jan 2020, the staff was very nice and helpfull. They went above and beyond with their service, very patient with helping me to choose color and arranging delivery. There's no doubt about the quality of the product, you do get what you pay for. the furniture is beautifully designed, good leather, solid timber. Excellent shopping experience.
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Amelia WhiteSouth East Queensland, QLD
Good shopping experience! Thank you for all.
Relocating to brisbane east area, I was looking for a new lounge for matching living room.
The brand was been told by my friend, and we heading to their store in Logan.
Frankly guys, I absolutely has no idea about the texture of a lounge ATM! The staff helped me a lot, very patient to explain me how a good lounge should chosen with.
I ordered a grey lounge at end, cant wait to see it ASAP.
I have to mentioned that during the shopping time, another lady looked after my 2 little ones, much appreciated.
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MattSouth East Queensland, QLD
- 3 reviews
- 1 like
Store under pays staff
partner applied for a job, got it was told had to work for free for 2weeks. Then they set a 30k per month sales target and threaten to sack staff if they don't meet it. Avoid this place they don't deserve your cash.
3 comments
Hi Scott,
Thanks for getting back to me. My girlfriend who is also Chinese for clarification attended a job interview with Fiona at your Logan super centre facility. I was first concerned when i saw a... Read more
This happened on the 10th of July from memory.
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Lisa EversonSouth East Queensland, QLD
Very Impressed
I am very impressed by the old sales team in De Rucci Qld. I was told that all 3 stores were sold to the De Rucci Head Office after my purchases late last year. Many new management people were involved. However my order was well handled by the old management team. I actually met the old owner in De Rucci Logan store last weekend. She and a new staff helped me with changes to my last order. I am very impressed by such dedicated services after the business sale. These guys are still around to help us .
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Alasdair B.South East Queensland, QLD
- QLD, Fortitude Valley
- Verified customer
Communication and Delivery is terrible - I can't comment on quality until I get my order.
Order Number 1015
It's now 24 weeks (just shy of six months) since I placed an order for a bed and mattress. I paid 50% deposit as requested and was informed at time of sale that delivery would be 8-10 weeks.
I've had to chase the store for information - originally Brisbane where I placed the order and now Logan - who seem to be responding to my emails
I'm told that my bed is in the warehouse - however the mattress is a "special order" and they can't confirm when it might arrive! I'm unsure about what is so special - it was a model they had to try on the floor of the showroom.
The store has offered to make a part delivery of the bed and a loan mattress (hopefully new) - If I make payment of an additional $1500.
...Read more
1 comment
Scott Q.De Rucci
Hi Alasdair, sorry to hear about your negative experiences. Our QLD stores had been going through some internal management changes. We had communicated your request to the new management team and they will keep you updated.
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John SmithSouth East Queensland, QLD
Sleep is for weak, bad customer service
The manager in Logan store can’t speak English! Every time you asked her about their product or delivery she answers sorry i don’t know. The only thing worse than quality is their customer service.
1 comment
Scott Q.De Rucci
Hello John, were you waiting for a delivery date confirmation? Can you please kindly PM us or provide your invoice number so can follow this up for you. Our Logan shop is undergoing some internal chan... Read more
ges and we hope the new team will provide more satisfactory to you in the near future.Similar opinion? Write a review on ieatwords.com.au!
- QLD, Logan
- Verified customer
Terrible QLD outlet customer services
The range of product looks astonishing . The salesman promised me will be delivered in 8-12 weeks. I made the purchase on 21-10-18 and paid in full. Never receive any notification or call follow up on delivery, Called the store on 17 Jan 19 all the salesman could say is will be ready in few weeks. I ask for actual date and expected date, but the salesman says can't be confirm. SO terrible.. How long do i need to wait again ?
1 comment
Scott Q.De Rucci
hello Andy, we are sorry that you had unpleasant experience at QLD shop. Please PM your invoice number, the store of purchase and your best contact details so we can follow this up for you. Thanks.
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Mabel SGold Coast
Excellent Service
We had very good shopping experience in the new DeRucci store in the Gold Coast when Winnie the store manager came around to serve us, She was helpful and had given us good suggestions that suit my sleeping needs . She knows her products well and is efficient in handling the whole process of our selections and that had eased us lots of time . She was also patient in explaining the differences in the mattress and it had helped us understand what we should be looking for. Was very happy when my bed slate came and it looked fabulous. Thank you Winnie.
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Great sofa for our home!
My husband and I bought our sofa at Derucci in Brisbane. We’d decided to go there after we had exhausted all other shops. We found the staff to be helpful and knowledgeable and they even made us a freshly brewed coffee whilst we deliberated on our choice in sofas. When we decided to buy, we were told our order would take approximately 8 weeks. They phoned us just before the 8 week mark to notify us that our goods were due to land and to expect another call to organise delivery. That call came a little over a week later. Delivery guys were professional and removed all the wrapping. They fitted the legs on and placed the sofa exactly where I wanted it. All in all it was a smooth experience and I highly recommend them.
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Scott Q.De Rucci
Hello Matt, there had been some management changes in DeRUCCI QLD stores. Please provide some details on when and what happened? Thanks.