??!

Reviews

4.1

17 reviews
5
(13)
4
(0)
3
(0)
2
(0)
1
(4)
  • Product Quality
    4.3 (11)
  • Return Claim MadeYes (0) · No (7)
  • Warranty Claim MadeYes (0) · No (7)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.6 (11)
Previous
Next
Mahendran Gajaharan

Mahendran GajaharanSouth East Queensland, QLD

Excellent healthy sleep experience

published

Very comfortable, no sagging.perfect for both of us. Best nights sleep in years.
No back aches. Comfort in any position of sleeping Would highly recommend Derucci latex mattress to anybody having trouble with bed comfort

Customer Service
Product Quality

The reviewer stated that an incentive was offered for this review

Excellent service! Good staff

published

Very nice designed furniture, really focused on the details. Excellent service from the staff, they really know their products. Personally I learned a lot from my shopping experience. The healthy sleeping system is inspiring, definitely gonna go back.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Max

MaxSouth East Queensland, QLD

Quality Bed

published

Fantastic service in-store, Wayne from DeRucci Bundall helped us to select modern bed and side tables to fit my bedroom perfectly. Also fast delivery and assembly was arranged by this shop. Will buy again for sure

Customer Service
Product Quality
Furniture Shops

Find out how DeRucci QLD compares to other Furniture Shops

Know better, choose better.



Compare all

Gorgeous design & top quality

published

I love the sofa bought in DeRucci Fortitude valley store! Gorgeous design, top quality, good service. It was excellent shopping experience! The delivery team helped us removing all old stuff! Appreciated!

Customer Service
Product Quality

High quality furniture and nice customer experinence

published

I have been shopping with DeRucci (Bundall) twice. I always get professional suggestions and ideas from their lovely staffs. They are so friendly and helpful. Great to talk with them.

Customer Service
Bella Kho

Bella KhoSouth East Queensland, QLD

Excellent experience, professional staff!

published

It was excellent shopping experience in Derucci. I love the mattress bought in Derucci Logan Store, staff very helpful and professional in sleeping system. I will also my another one for my parents, it is really supportive. Great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan super center, QLD
See all answers

very good quality

published

just got my dining table and chairs delivered, they look great in our dining room, top quality, definitely worth the price. The sales person given us really good advises on choosing the style and the color, helped me following up on my order so i can get my furniture on time, really appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Good customer service, always on time!

published

I was bought 2 whole bed set for my bedroom, the 3D material mattress is amazing! I never saw this material mattress in other shop, it's very firm and comfortable. The sales consultant is very professional and give a lot of suggestions on my sleep gesture. It helped me a lot and save my bad sleeping time. I like DeRucci, and recommend all the people come to buy the bed, although it is expensive, but it worth it!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan, QLD
See all answers

The reviewer stated that an incentive was offered for this review

Helpful staff and nice furniture

published

I bought a sofa set and a coffee table from bundall store in Jan 2020, the staff was very nice and helpfull. They went above and beyond with their service, very patient with helping me to choose color and arranging delivery. There's no doubt about the quality of the product, you do get what you pay for. the furniture is beautifully designed, good leather, solid timber. Excellent shopping experience.

Customer Service
Product Quality
Product Appearance As advertised
Furniture Shops

Find out how DeRucci QLD compares to other Furniture Shops

Know better, choose better.

Compare all
Amelia White

Amelia WhiteSouth East Queensland, QLD

Good shopping experience! Thank you for all.

published

Relocating to brisbane east area, I was looking for a new lounge for matching living room.
The brand was been told by my friend, and we heading to their store in Logan.
Frankly guys, I absolutely has no idea about the texture of a lounge ATM! The staff helped me a lot, very patient to explain me how a good lounge should chosen with.
I ordered a grey lounge at end, cant wait to see it ASAP.
I have to mentioned that during the shopping time, another lady looked after my 2 little ones, much appreciated.

Customer Service
Product Quality
Store LocationBrisbane Logan Super Centre
Matt

MattSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Store under pays staff

published

partner applied for a job, got it was told had to work for free for 2weeks. Then they set a 30k per month sales target and threaten to sack staff if they don't meet it. Avoid this place they don't deserve your cash.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
De Rucci
Scott Q.De Rucci

Hello Matt, there had been some management changes in DeRUCCI QLD stores. Please provide some details on when and what happened? Thanks.

Matt
Matt
Matt
Matt

This happened on the 10th of July from memory.

Lisa Everson

Lisa EversonSouth East Queensland, QLD

Very Impressed

published

I am very impressed by the old sales team in De Rucci Qld. I was told that all 3 stores were sold to the De Rucci Head Office after my purchases late last year. Many new management people were involved. However my order was well handled by the old management team. I actually met the old owner in De Rucci Logan store last weekend. She and a new staff helped me with changes to my last order. I am very impressed by such dedicated services after the business sale. These guys are still around to help us .

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBoth stores in the Valley and Logan Super Center
See all answers
Alasdair B.

Alasdair B.South East Queensland, QLD

Communication and Delivery is terrible - I can't comment on quality until I get my order.

published
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
De Rucci
Scott Q.De Rucci

Hi Alasdair, sorry to hear about your negative experiences. Our QLD stores had been going through some internal management changes. We had communicated your request to the new management team and they will keep you updated.

John Smith

John SmithSouth East Queensland, QLD

Sleep is for weak, bad customer service

published

The manager in Logan store can’t speak English! Every time you asked her about their product or delivery she answers sorry i don’t know. The only thing worse than quality is their customer service.

Product Quality
Product Appearance Not as advertised
1 comment
De Rucci
Scott Q.De Rucci

Terrible QLD outlet customer services

published

The range of product looks astonishing . The salesman promised me will be delivered in 8-12 weeks. I made the purchase on 21-10-18 and paid in full. Never receive any notification or call follow up on delivery, Called the store on 17 Jan 19 all the salesman could say is will be ready in few weeks. I ask for actual date and expected date, but the salesman says can't be confirm. SO terrible.. How long do i need to wait again ?

1 comment
De Rucci
Scott Q.De Rucci

hello Andy, we are sorry that you had unpleasant experience at QLD shop. Please PM your invoice number, the store of purchase and your best contact details so we can follow this up for you. Thanks.

Furniture Shops

Find out how DeRucci QLD compares to other Furniture Shops

Know better, choose better.

Compare all
Mabel S

Mabel SGold Coast

Excellent Service

published

We had very good shopping experience in the new DeRucci store in the Gold Coast when Winnie the store manager came around to serve us, She was helpful and had given us good suggestions that suit my sleeping needs . She knows her products well and is efficient in handling the whole process of our selections and that had eased us lots of time . She was also patient in explaining the differences in the mattress and it had helped us understand what we should be looking for. Was very happy when my bed slate came and it looked fabulous. Thank you Winnie.

Great sofa for our home!

published

My husband and I bought our sofa at Derucci in Brisbane. We’d decided to go there after we had exhausted all other shops. We found the staff to be helpful and knowledgeable and they even made us a freshly brewed coffee whilst we deliberated on our choice in sofas. When we decided to buy, we were told our order would take approximately 8 weeks. They phoned us just before the 8 week mark to notify us that our goods were due to land and to expect another call to organise delivery. That call came a little over a week later. Delivery guys were professional and removed all the wrapping. They fitted the legs on and placed the sofa exactly where I wanted it. All in all it was a smooth experience and I highly recommend them.

See all De Rucci reviews

Questions & Answers

Sorry, there are no questions about DeRucci QLD but you can read 6 questions about De Rucci.

Get an answer from our members and De Rucci representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.