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Reviews

3.5

8 reviews
5
(5)
4
(0)
3
(0)
2
(0)
1
(3)
  • Product Quality
    3.9 (7)
  • Return Claim MadeYes (0) · No (4)
  • Warranty Claim MadeYes (0) · No (4)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    4.3 (6)
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Mahendran Gajaharan

Mahendran GajaharanSouth East Queensland, QLD

Excellent healthy sleep experience

published

Very comfortable, no sagging.perfect for both of us. Best nights sleep in years.
No back aches. Comfort in any position of sleeping Would highly recommend Derucci latex mattress to anybody having trouble with bed comfort

Customer Service
Product Quality

The reviewer stated that an incentive was offered for this review

Excellent service! Good staff

published

Very nice designed furniture, really focused on the details. Excellent service from the staff, they really know their products. Personally I learned a lot from my shopping experience. The healthy sleeping system is inspiring, definitely gonna go back.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Bella Kho

Bella KhoSouth East Queensland, QLD

Excellent experience, professional staff!

published

It was excellent shopping experience in Derucci. I love the mattress bought in Derucci Logan Store, staff very helpful and professional in sleeping system. I will also my another one for my parents, it is really supportive. Great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan super center, QLD
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Good customer service, always on time!

published

I was bought 2 whole bed set for my bedroom, the 3D material mattress is amazing! I never saw this material mattress in other shop, it's very firm and comfortable. The sales consultant is very professional and give a lot of suggestions on my sleep gesture. It helped me a lot and save my bad sleeping time. I like DeRucci, and recommend all the people come to buy the bed, although it is expensive, but it worth it!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationLogan, QLD
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The reviewer stated that an incentive was offered for this review

Amelia White

Amelia WhiteSouth East Queensland, QLD

Good shopping experience! Thank you for all.

published

Relocating to brisbane east area, I was looking for a new lounge for matching living room.
The brand was been told by my friend, and we heading to their store in Logan.
Frankly guys, I absolutely has no idea about the texture of a lounge ATM! The staff helped me a lot, very patient to explain me how a good lounge should chosen with.
I ordered a grey lounge at end, cant wait to see it ASAP.
I have to mentioned that during the shopping time, another lady looked after my 2 little ones, much appreciated.

Customer Service
Product Quality
Store LocationBrisbane Logan Super Centre
Matt

MattSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Store under pays staff

published

partner applied for a job, got it was told had to work for free for 2weeks. Then they set a 30k per month sales target and threaten to sack staff if they don't meet it. Avoid this place they don't deserve your cash.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
De Rucci
Scott Q.De Rucci

Hello Matt, there had been some management changes in DeRUCCI QLD stores. Please provide some details on when and what happened? Thanks.

Matt
Matt
Matt
Matt

This happened on the 10th of July from memory.

John Smith

John SmithSouth East Queensland, QLD

Sleep is for weak, bad customer service

published

The manager in Logan store can’t speak English! Every time you asked her about their product or delivery she answers sorry i don’t know. The only thing worse than quality is their customer service.

Product Quality
Product Appearance Not as advertised
1 comment
De Rucci
Scott Q.De Rucci

Terrible QLD outlet customer services

published

The range of product looks astonishing . The salesman promised me will be delivered in 8-12 weeks. I made the purchase on 21-10-18 and paid in full. Never receive any notification or call follow up on delivery, Called the store on 17 Jan 19 all the salesman could say is will be ready in few weeks. I ask for actual date and expected date, but the salesman says can't be confirm. SO terrible.. How long do i need to wait again ?

1 comment
De Rucci
Scott Q.De Rucci

hello Andy, we are sorry that you had unpleasant experience at QLD shop. Please PM your invoice number, the store of purchase and your best contact details so we can follow this up for you. Thanks.

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