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Reviews

4.2

105 reviews
5
(79)
4
(4)
3
(1)
2
(1)
1
(20)
  • Product Quality
    4.2 (25)
  • Return Claim MadeYes (0) · No (20)
  • Warranty Claim MadeYes (2) · No (19)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Customer Service
    4.2 (25)
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Alma

Alma

  • 4 reviews

Terrible Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSpringvale
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Veekash C.

Veekash C.Sydney, NSW

Exceptionally poor customer experience !!!

published
Return Claim MadeNo
Warranty Claim MadeNo

Top quality, smart products

published

I am impressed with the bed frame and bed sides purchased from DeRucci. Smart design allowing troubleless assembly from my personal experience. Easy attachable fabric cover that can be removed for washing. All washing accessofies (protective begs and belts) are included in the package. Flawless manufacturing - not a minor defect was found. And looks great!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCastle Hill, NSW
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1 comment
De Rucci
Scott Q.De Rucci

Thank you Alex. We are glad to hear that you enjoyed our products.

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Ann Yee

Ann YeeSouth East Queensland, QLD

my dinner table has flake/peel off in 3 weeks time

published

I've got some issues with the table, the table arrived a month ago, but there are some quality issues happening, there’s a bit flake/peel off. This happened last week, which is only the 3week that the table arrive. At first it was just a little dot, but now the size of that flake/peel off has become bigger, I’m afraid that it will go worse, and I don’t want this happen.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
CRYSTAL

CRYSTALSydney, NSW

Amazing furniture and wonderful customer service

published

I purchase a dining set and a bedding set from De Rucci Auburn Showroom. The furniture there are absolutely amazing and great quality. The girl named Melody helped us with our choice, her suggestions are professional and very helpful. The furniture was delivered as promised and very well assembled. I would definitely recommend de Rucci Auburn Showroom for you guys. Wonderful experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationauburn
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1 comment
De Rucci
Scott Q.De Rucci

Thank you for your feedback Crystal! We are glad that you had a wonderful experience with us.

Alex

AlexSydney, NSW

  • 2 reviews

Excellent shopping experience with Derucci Auburn

published

I bought my bed frame and mattress form Auburn Store, Appreciate for Jacqueline excellent and professional customer service, found the most comfortable mattress for us. We have used the products for a few months, Highly recommend.

Product Quality
Product Appearance As advertised
1 comment
De Rucci
Scott Q.De Rucci

Thank you very much Alex! We look forward to seeing you again in our stores soon.

Helpful staff, nice service

published

I am very impressed with the staff in Castle Hill DeRucci, the knowledge and sincerity is welcoming and refreshing. I went into the store just for a look, but Shannon's honesty and warmth has inspired me to DeRuccify my home.

Customer Service
Product Quality
1 comment
De Rucci
Scott Q.De Rucci

Thank you Anna! Enjoy DeRUCCI products in your home.

The reviewer stated that an incentive was offered for this review

Kunal chandak

Kunal chandakSydney, NSW

Great products and great customer service!

published

I am a returning De Rucci customer and am quite happy with design of the products! Easy to navigate with a lot of quality options to choose from.. the quality is also quite nice!

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAuburn ( NSW)
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1 comment
De Rucci
Scott Q.De Rucci

Thank you Kunal! Welcome back and its great to hear that you relish DeRUCCI products.

Clark

ClarkSydney, NSW

Excellent Service by Georgie !!!

published

We are very satisfied with our purchasing in Auburn Store, Goergie patiently helped us choose our dream Queen bed and mattress, She followed up the delivery time as soon as possible, so that we got the new bed on time

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
1 comment
De Rucci
Scott Q.De Rucci

Thank you Clark! Hope you will have many nights of great sleep on a DeRUCCI bed and mattress.

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Nice& friendly staff with Gorgeous & luxury designer furniture!

published

Spacious parking area available, various furniture choices, helpful staff with good knowledge of how to choose the best mattress for me. Didn't notice this place before, but from now on, Alexandria Derucci store will always be my best choice!!!

Customer Service
Product Quality
Store Locationalexandria
1 comment
De Rucci
Scott Q.De Rucci

Thank you Sara! We look forward to seeing you again in our shops soon.

Lisa Everson

Lisa EversonSouth East Queensland, QLD

Very Impressed

published

I am very impressed by the old sales team in De Rucci Qld. I was told that all 3 stores were sold to the De Rucci Head Office after my purchases late last year. Many new management people were involved. However my order was well handled by the old management team. I actually met the old owner in De Rucci Logan store last weekend. She and a new staff helped me with changes to my last order. I am very impressed by such dedicated services after the business sale. These guys are still around to help us .

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBoth stores in the Valley and Logan Super Center
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Stay away from them - Horrible customer experience

published

I recently bought bed frame and mattresses from Auburb DeRucci store. While delivering, they made scratches on staircase wall. When I approached derucci about it, they say that it is delivery driver and they are not responsible. Does they understand that premium price we pay also includes customer service and delivery and they are responsible for everything. It was kind of rude on them. If I have hired delivery on my own, I would have dealt with them directly.

Is there any way I can report this.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
6 comments
De Rucci
Scott Q.De Rucci

Hello Venkatesh, can you please provide more details such as your invoice number and date of delivery? We can follow this up for you. Thanks. PM us if you wish.

De Rucci
Scott Q.De Rucci

Hi Venkatesh, we had passed this one to the shop manager and ask him to follow this up. We will keep you updated. thanks.

Alasdair B.

Alasdair B.South East Queensland, QLD

Communication and Delivery is terrible - I can't comment on quality until I get my order.

published
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
De Rucci
Scott Q.De Rucci

Hi Alasdair, sorry to hear about your negative experiences. Our QLD stores had been going through some internal management changes. We had communicated your request to the new management team and they will keep you updated.

John Smith

John SmithSouth East Queensland, QLD

Sleep is for weak, bad customer service

published

The manager in Logan store can’t speak English! Every time you asked her about their product or delivery she answers sorry i don’t know. The only thing worse than quality is their customer service.

Product Quality
Product Appearance Not as advertised
1 comment
De Rucci
Scott Q.De Rucci

Terrible QLD outlet customer services

published

The range of product looks astonishing . The salesman promised me will be delivered in 8-12 weeks. I made the purchase on 21-10-18 and paid in full. Never receive any notification or call follow up on delivery, Called the store on 17 Jan 19 all the salesman could say is will be ready in few weeks. I ask for actual date and expected date, but the salesman says can't be confirm. SO terrible.. How long do i need to wait again ?

1 comment
De Rucci
Scott Q.De Rucci

hello Andy, we are sorry that you had unpleasant experience at QLD shop. Please PM your invoice number, the store of purchase and your best contact details so we can follow this up for you. Thanks.

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Good items! Good service!

published

I like this brand when I was in China. So I look for it in Sydney. Charles gave us a good service in Auburn.

1 comment
De Rucci
Scott Q.De Rucci

Thank you for your feedback Xiaowei. Have a great day!

High quality and excellent services

published

Everything is perfect. We love the furnitures we bought. The show room is nice and comfortable. We like the girl Nikki who works at Supacenter, she is friendly and very skilled at her job. The delivery boys are awesome, we like them too.

1 comment
De Rucci
Scott Q.De Rucci

Thank you Violet! We look forward to see you again in our shops soon.

Excellent customer experience

published

Recently went furnitures shopping inside De Rucci (Moore Park) store for my new apartment. Was welcomed by Nikki and she had a really nice personality and down to earth approach to things. Nikki was kind enough to walk me through all the product lines and features and provided valuable suggestions for my specific apartment. She had the patience and willingness to go one step more to help me being the customer with pretty much nil furnitures experience. Therefore, I'm very grateful for her suggestions and assistance and without doubt, I would refer my friends and relatives to contact Nikki regarding all furnitures related enquiries. Thanks again Nikki. Regards, Tianlei

1 comment
De Rucci
Scott Q.De Rucci

Thank you for your feedback Tianlei! We are so glad to hear that you had a delightful experience with DeRUCCI. Happy New Year! We hope to see you again in 2022.

Mabel S

Mabel SGold Coast

Excellent Service

published

We had very good shopping experience in the new DeRucci store in the Gold Coast when Winnie the store manager came around to serve us, She was helpful and had given us good suggestions that suit my sleeping needs . She knows her products well and is efficient in handling the whole process of our selections and that had eased us lots of time . She was also patient in explaining the differences in the mattress and it had helped us understand what we should be looking for. Was very happy when my bed slate came and it looked fabulous. Thank you Winnie.

Excellent customer service

published

Danny was very helpful in helping us finding the right mattress. He explained the difference and benefits of the mattress we chose.

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