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DeLonghi Dedica Questions & Answers (page 2 of 6)
EC685M (Silver), EC680M (Silver), EC685R (Red), etc...119 questions from our users
Андрей М.asked
Hello. After preparing an espresso (the one with a double load), I am trying to prepare hot milk. The steam light is on (not blinking). After I turn the handle, a machine gives a weak steam for a few seconds, then stops. So I manage to get steam only after a few attempts (cooling a boiler, running hot water, turning a machine on/off). What may be wrong? Oh, it also helps to get steam, if I turn the handle counter-clockwise till the end and hold it in that position by hand. Is it supposed to work like that?
1 answer
The steam works when you turn the handle anti clockwise. Try closing it by turning it clockwise until the handle is horizontal. Press the steam light button until it stops blinking and then turn anti clockwise
Jovel M.asked
Hi I just bought dedica EC685 but I could not make a perfect espresso out of it. there is no crema and the taste is bitter. I used exactly the same coffee ground on my other delonghi BCO420 and can produce perfect espresso.....what could be the reason? Another question can I interchange the filter on both machine?
No answers
Jovel M.asked
Hi I just bought dedica EC685 but I could not make a perfect espresso out of it. there is no crema and the taste is bitter. I used exactly the same coffee ground on my other delonghi BCO420 and can produce perfect espresso.....what could be the reason?
1 answer
Just a couple of other thoughts, the grind might be a little to course, or you need to tamper the coffee more. See the manual.
MargeJRasked
Maria D.asked
I accidentally put my coffee holder and filter parts in the dishwasher. The holder part with the Black handle has lost its shiny silver and looks dull and Matt now. Is it safe to still use. It appears in tact otherwise. Many thanks
Declan C.asked
When I use the steam option and turn the lever back to 0, the 1&2 shot lights flash for several minutes before they stop, a lot longer then the initial heating up period, is this right or is there another reason?
Bufordasked
begumbegasked
Hi, My single shot filter works but double shot stopped working. The water fills up the filter and pressure builds up but no water comes out of the filter cup? If 2 cup filter is clogged how do I clean it?
2 answers
Cheryl B.DeLonghi
Hi, the hole in the bottom of the dual wall basket may be clogged with tiny coffee grounds and it stops the water coming through just remove the filter plate from the basket and give everything a good clean and make sure you can see through the hole.
Hope this helps.
Steam spout of DeLonghi Dedica Pump Espresso - EC 685W, does not lock and falls off easily.
KarenSasked
After descaling my Dedica, the coffee brews, but as soon as it finishes the milk frother light comes on blinking orange. How do I fix that?
1 answer
As you know, the orange blinking light means the machine needs to be descaled -
https://www.youtube.com/watch?v=t-AjNGFF16M
And ... sometimes the yellow light does not go away, so you do this at the end of descaling ...
https://www.youtube.com/watch?v=qSftBIW-MzM
Pete S.asked
When my machine turns on the lights flash in sequence then the first two lights flash for several seconds and then all three lights flash constantly. It no longer works and the manual suggests abnormal conditions.
What can I do?
2 answers
I took mine back as it happened after 2 months and to me was an obvious sign the unit was defective. JB hi-fi agreed and gave me a refund.
You could also try resetting the machine to the default settings. Worked for me once.
https://www.youtube.com/watch?v=cBuYLQM4m7s&list=PLEMc1V_7ahGFfYhViWfQ5zUyZ435LMuo8&index=13&t=0s
Juanmaasked
Graeme asked
How do I slow down the time to make a coffee to the cup I see from the internet the flow to the cup should be about 30-40 seconds but I cant get past 18seconds what can I do to extend the time
2 answers
If your coffee was't designated as Espresso coffee, it might be too coarse of a grind and water would just run through it.
I don’t know the coffee I purchased says suitable for espresso machine, and I have tried (bought ground coffee); and( beans)as I have a good grinder.
It is like the delonghi dedica is set to 18 seconds and nothing I do can change this setting.
I like this small machine as I am the only person who drinks coffee in the house.
I would appreciate some help
Graeme
Brian L.asked
Is it ok to purge water from the boiler outlet without attaching the filter holder? Will this do any damage to the coffee machine?
2 answers
Cheryl B.DeLonghi
Hey Brian,
If you mean from the group head between coffees this is indeed fine and will help clean the brew head from used coffee. Just be careful of the hot water splashing if the filter holder is not placed.
Thank you
It doesn't have a boiler, it uses a thermoblock. Purging didn't seem to do anything for me. I was getting so desperate, I tried everything. With thermoblock machines I purge everytime to flush leftover grinds and to preserve the seal. It's useful to do this to regulate temp sometimes on boiler machines, but with a thermoblock not so much.
Emily G.asked
I just bought a DeLonghi Dedica machine and initially tried the 1-cup filter basket. I wanted to try making 2 cups so I tried changed the filter to the 2-cup one. I found that it was not attaching to the filter holder. It just keeps popping out. Do you have an idea how I can keep the 2-cup filter basket fit to the filter holder?
1 answer
Cheryl B.DeLonghi
Hi Emily,
There is a little wire clip inside the filter holder that holds the basket in. If this clip is not sitting properly in the filter holder the basket cannot be pushed in enough and it will keep popping out. Make sure the clip is sitting in its place and doesnt fall out as you push the basket in.
Press the basket in from one side to the other until it sits completely flush with the holder and it will stay in.
If the wire clip falls out completely and its not in there this may also be why the basket won't stay in.
Check out this how to video it's about cleaning your machine but you can see the clip I am talking about when they are cleaning the handle.
https://www.youtube.com/watch?v=BaGF4xYNHrY&list=PLEMc1V_7ahGFfYhViWfQ5zUyZ435LMuo8&index=15
Thank you so much for your question if you need to speak to someone in person you can always call our customer service team on 1800 126 659.
Have an awesome day
Owen B.asked
Hi. I m finding that I can't connect the double cup filter to the machine. It looks like it won't take double measures.which seems odd. When I DO manage to connect it, it only pour from one side?
1 answer
Cheryl B.DeLonghi
Hi Owen,
It sounds like you just have too much coffee grounds in the filter basket. Try adding a little bit less before tamping to allow the handle to fit into the machine, especially when the machine is new the handles fit nice and tight. If it is pouring from one side only this is a sign that the tamp may not have been even and the coffee dose is too high so the water is sliding to one side when it is trying to push through. Also good to check the grind is not too fine as well. Shout out if you need further help.
BELLE w.asked
how do i make a cappuccino
No answers
Donasked
When we try to make a double shot the pump runs but nothing comes out of the group head, the water just builds up inside the basket and pops when I remove the group head. Mate, whats going on. Sounds to me that the pump is not powerful enough??
1 answer
Cheryl B.DeLonghi
Hey Don,
There is a couple of things to check as the pressure is building up for 1 of 3 reasons.
1. The hole in the bottom of the dual wall basket could be clogged. the filter plate in the bottom of the basket is removable to easily clean the hole so the coffee can pass through again.
2. The grind is too fine.
3. There is too much coffee in the handle.
I would start with no1 and check if it works after that if not check the grind make it a little coarser to see if the water can push through.
Michaelasked
My Dedica EC680S was working just fine for a couple of years, but recently the froathing has stopped just before the milk is frothed. I use a thermometer to guage the temprature. It stpos frothing and the 2 lights go out. Any help?
2 answers
De'LonghiDeLonghi
Hi Michael,
Thanks for asking us a question. Could you please give us a call on 1800 126 659 and we can help you resolve this one ASAP.
Best,
De'Longhi Australia
Slight update to the details. The frothing stops around the tiome the froth gets to the ideal temp, around 67o. The pump stops pumping, pressure drops, frothing stops, third light goes from flashing white to off, the first 2 lights go from off to flashing white. Typically happens just about the time the froth is just right, after about 1.5 minutes.
I am outside Australia, so phoning would be very expensive. It would be brilliant of you could give me some indication of the fix, or direct me to a video.
Thanks,
Michael.
Salama M.asked
Hi, I just bought an new EC685W
When I try to used it all the light are flashing even I try to Descaling also it work for first time and I try used it well after that the light are all flashing
If anyone can help?
1 answer
De'LonghiDeLonghi
Hi Salama, thanks for asking us a question. Would you be able to please contact us on 1800 126 659 and we will be able to help you resolve this ASAP. Best, De'Longhi Australia
Dedicaasked
Hi
I have had my delonghi dedica silver only for few months and was very happy with it until last week a orange light came on when I turn machine on.
I descaled it but no change.
I am worried that it will stop working so what do I do pls.
Marja
4 answers
Good idea to call DeLonghi customer support on 1800 126 659.
De'LonghiDeLonghi
Hi Marja,
It would be best to give us a call and one of our coffee machine experts will be able to assist you with this model. Our number is 1800 126 659, Monday-Friday (9am-5pm).
Best,
De'Longhi
Yellow light sometimes does not stop blinking, even after descaling.
This fix worked for me ... https://www.youtube.com/watch?v=qSftBIW-MzM
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