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Reviews

1.6

3,078 reviews
5
(219)
4
(183)
3
(96)
2
(146)
1
(2,434)
  • Value for Money
    2.1 (345)
  • Transparency
    2.0 (284)
  • Customer Service
    1.9 (352)
  • Adequate Speeds Yes (35%) · No (65%)
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IAN M.

IAN M.Central, SA

In country so slow speed is a normal thing and hard to improve.

published

Very seldom drop out and never for more than seconds, does not hinder usage at all.
speed is a problem but I can live with it. the magic 50 speed is only ever around 10.4 at max', but if that's what it is then so be it. A little patience goes a long way !!



Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
See all answers

New User.

published

My experience throughout the planning process was great. Just activated yesterday. So far so good. Excellent assistance at every level all the way through to activation. After all the good things I've heard about DODO expectations are high.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Amy

AmyGreater Melbourne (Metropolitan), VIC

  • 4 reviews

NEVER USE THIS PROVIDER

published

Connection ok, speed fine. Its the customer service. If you value your mental health, NEVER sign up to these muppets. You'll be on hold for 1hr+, you'll be transferred to various different people, I once had a man burp in my ear, and forget trying to leave. My contract has expired (hallelujah) and trying to now get these idiots out of my life, its taken 5 days and being on hold for 60+ hours, not a lie. Avoidance appears to be main tactic employed by Dodo to keep customers, its certainly not exceptional service



Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
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Should have listened to the poor reviews

published

2 weeks in to my new place, Dodo has charged me for 1 month and a half worth that i could not even use! They refuse to refund the overcharge, not replying to emails. The internet would not connect, they refused to help and All Of the agents were downright rude, not helpful and all they care about were milking more from the customers, trying to sell more product when they cant even fix one thing!!!!!!!! If i could give zero stars, i would, but this 1 star is for ONE agent (Julius) who went above and beyond in trying to help me get connected even though the line got cut off. Zero star to their customer service and product!

Connection TypeI don't know
Start DateMay 2020
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
See all answers

Greatest

published

Easy talking... Everything is good and I have been with Dodo couple of years before switching NBN. Highly recommended... You gotta be in to see how it is... Just plug in the modem and wait for them to activate...

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

The reviewer stated that an incentive was offered for this review

Ron.P

Ron.PDunlop 2615, ACT

  • 2 reviews

Its great

published

yes phoned this morning and have consistently have dropouts every hour, has been ongoing. The service desk tried to fix but it has already dropped out 5 times already. will call back tomorrow

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateJanuary 2012
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Rebecca

RebeccaGreater Melbourne (Outer), VIC

Awesome

published

Connection is great. Very fast setup
Excellent communication with provider the installation process was simple and the company had great communication aswell .
No issues with the service to early to tell.

Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

I am have never had a problem

published

I have been with dodo for 6 years now I love them I am surprised by the negative comments customer service price nbn are all fantastic for me I would never pick anyone else

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateFebruary 2016
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers

Terrible service!!

published

Internet works well but the customer service is a RUBBISH!!
Just cancelled the service!
No support, long time waiting to hear back from call center.
Do not recommend any service provided.
Terrible!

Transparency
Customer Service
Value for Money
Start DateJune 2016
Adequate Speeds No
Standalone or BundledBundled
Contract Type6-month contract
Data TypeUnlimited Data
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Nils

NilsMetropolitan Adelaide, SA

Excellent!

published

Hassle free,Excellent Wi-Fi with no lag or drop outs. Great for streaming,gaming and multiple devices can be online simultaneously with no lag or any other typical issues. Highly recommended for data hungry individuals or families!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Poor customer service let it down

published

I have been with Dodo ADSL for 2-3 years. The setup was easy and I had no problems initially. In the last 18 months I have had interruptions to my connection and had to push Dodo to resolve the issue - at first customer service staff didn't believe me and I had to progress it (this happened twice). At one stage I was without connection for 1 week. In the last 12 months connection has been very poor over wifi, I constantly re-set my modem, and often use mobile data on my phone instead of ADSL. Have been waiting for NBN to be connected now I am leaving. My experience of customer service has overall been very poor with people working to scripts and unable to engage in a conversation.

Transparency
Customer Service
Value for Money
Start DateDecember 2017
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Anthony S.

Anthony S.Sydney, NSW

Excellent network performance and customer service.

published

Service was quick and efficient. Issues resolved in a timely manner with no costs incurred. Network performance exceeded my expectations. Very happy with speed of delivery of hardware. Cheap and cheerful.

Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Robbo57

Robbo57AU

  • 2 reviews

Easy connectivity and it works first off

published

Very surprisingly pleased with ease of connection and performance! Great directions, both print and video. Contained product packaging, cable labelling. Had such low expectations and that was turned upside down.

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
David M.

David M.South East Queensland, QLD

Fire the board

published
Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateDecember 2015
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeCapped Data
See all answers

NO to DODO

published

well, TBH the last option was 1 star that is why I have to give it that. It does not even deserve 1 star for the service provided, in my opinion it should add the review system on negative terms. The worst I have ever seen in my life. Also there customer service is Busy for nothing they never received my calls and I think they keep us on hold for weeks if we don't cut the phone. Terrible. Make many mistake in life but never ever get any service related to DODO.

Transparency
Customer Service
Start DateSeptember 2022
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
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Campbell

CampbellNorthern Region, NSW

This is perfect.

published

It has worked perfectly. The process was so easy for setup the modem arrived in plenty of time before the technician so everything went smooth for the activation. The appointment date given was spot on.

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Tara R.

Tara R.Sydney, NSW

  • 3 reviews

Run!! Don’t ever use this company

published
Customer Service
Value for Money
Start DateOctober 2018
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Shirley

ShirleyHunter Region, NSW

  • 2 reviews

Great connection

published

Very happy with Dodo, both at my old address and my new one. I am 100 metres from the Node. Fast connection to my new address and fast service. Recommend Highly.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Kanchan

KanchanSydney, NSW

Wish i could rate them zero

published

Customer service is pathetic. For new sales they have plenty of employees and pick calls within seconds and for customer service the waiting is for more than 10 minutes. You can never reach them until you make 5 calls at least. My worst decision to join them. And the customer care executives sucks. They don't even know how to treat customer.

Transparency
Customer Service
Value for Money
Start DateApril 2020
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
Maz

MazCentral Highlands and Goldfields, VIC

Couldn't even dial 000

published

Terrible service and alot of drop outs I had to call 000 and I couldn't even get through.
Also I went to cancel my contract in store and the worker was on her mobile doing FaceTime and I had to sit there and wait till she was finished great customer service, NOT.
I would not recommend dodo.

Transparency
Customer Service
Value for Money
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Page 1 of 154

Questions & Answers

Jdw

Jdwasked

Internet

Hey i was wondering if my dodo provider would accept a Telstra modem?

No answers
Kaz

Kazasked

Internet

How do I reactivate my dodo and how do I get into contact with dodo servers to activate My Internet affected by Covid-19 in isolation I still paid youse????

1 answer
Annalise
Annalise

How do I get in touch with you? I've had no phone internet for 2 weeks. Your shops are shut, phone line down, internet service not working. I'm disgusted

Paul W.

Paul W.asked

Internet

Hi, so I have a fixed internet contract with dodo (one yr contract) and it ends in two months. I tried calling dodo, sending them an email, and using live chat, and none of those options were available. All I want to know is when my contract ends, will they disconnect me or keep me on by transferring me to a month to month thing? I"m kinda stressing as I can't get into contact with them. If anyone helps, thank you so much in advance

No answers

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