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JackiePicnic Point
- 4 reviews
6 months and waiting!
Purchased a mattress and frame fron Domayne in November 2015. We were told we would have to wait until late January 2016 for delivery which we agreed to.
Neither product arrived to us until late February and when they did the frame was chipped at the head board and some industrial type glue had been spilled and left to dry on one of the sides of the frame.
The customer service rep from Domayne was very polite and apologetic. He kindly ordered us replacement parts for the damaged parts of our bedframe.
The new parts arrived today and they have sent us the wrong size head board!
Have contacted Domayne again today.
Will hopefully have the bed frame we paid for in 2015 before 2016 is through!!!
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- NSW, Alexandria
- Verified customer
Staff quote "we have protocol" for everything
I bought two single King coil A H Beard mattresses from Domayne Alexandria. I asked young sales girl what mattress would be best for my bad back and that would fit on my motorised base. I told sales person to put on docket that it had to fit on motorised base and that when delivered it had to be carried up one flight of stairs and put on bed .
When mattresses where delivered two men with attitude dumped them At my front door I insisted that they had to be put in my house they said they don't work for domayne and I said that I had on sales dock...Read more
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unhappy consumerSydney, NSW
- 5 reviews
Domayne Cambridge Sofa
I would not recommend this product. It is very poorly manufactured.
Whilst the workmanship in the sofa itself is satisfactory the scatter cushions, a feature of this suite, have been manufactured to an extremely low standard. Domayne did endeavour to have this rectified however, the "repair" is of an even lower standard. I am extremely disappointed and investigating my options from this point.
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WatsonSydney
Do not use Domayne
Will never purchase anything from Domayne again following two recent exchanges:
1. Table delivery - told 2 weeks, took 2 months and 4 follows up (by me).
2. Blind installation - was told that "we may not be the cheapest, but we deliver high quality results" - certainly were expensive, but results unfortunately were not high quality. Installation experience was appalling, the blinds were installed incorrectly and the post installation interactions with Domayne employees have left me gob smacked.
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Julie_LSydney
- 3 reviews
- 3 likes
I wouldn't buy from Domayne again
I thought I was doing the right thing in buying an Australian made sofa + footstool from Domayne. I was wrong. After delivery problems (they 'lost' the first footstool, then tried to charge twice for it's delivery), the sofa turned out to be a complete dud. It's extremely uncomfortable as it pushes you into the middle of the seat away from the seat back. It cost more than I would normally pay for a sofa. When I called Domayne about it I got no help at all - they told me the manufacturer said that I "got what I paid for" and that was it. A very bad experience and an expensive mistake.
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Sarah B
- 3 reviews
- 4 likes
Appalling quality
I purchased a Sunday bed 12 months ago for my daughter. Not only did the bed take forever to arrive but it has not lasted 12 months. The bed has faded on one end and the slats keep falling off as the bar holding it on moves around. Of course Domayne wouldn't do anything about it even, they just kept palming me off and finally told me these things weren't covered under warranty. Don't be fooled into buying the cheaper version. We have since bought an Incy Interiors bed and the quality is worlds apart.
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savvysteph
- 3 reviews
- 4 likes
Domayne range
We purchased a number of items for our home there. Most good. One product was a risk as it was a clearance items that was previously on display. It had no warranty, and we regret that, as we needed it. All the the other products have been great.
Service was fairly helpful depending on who you spoke to.
Good range available, advice from staff
Dont buy the clearance products without warranty
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