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Reviews

2.3

263 reviews
5
(75)
4
(9)
3
(6)
2
(13)
1
(160)
  • Product Quality
    3.2 (50)
  • Return Claim MadeYes (8) · No (44)
  • Warranty Claim MadeYes (9) · No (43)
  • Product Appearance As advertised (60%) · Not as advertised (40%)
  • Customer Service
    2.7 (52)
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tjz25

tjz25Sydney, NSW

  • 22 reviews

Bought a new bed, got a great price, good service delivered on time.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah, NSW
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sue

sueSydney, NSW

Amazing sales girl and the best delivery guys I've ever dealt with 10/10

published

From the moment i walked into the lounge section i was greeted by a beautiful girl named Dani who was patient with me for almost 2 hours while i was deciding and undeciding on a lounge
very helpful and thorough with her ideas and opinion.
Very well mannered and friendly too.
The delivery guys Mohamed and Abdul were fantastic, on time with delivery very helpful removing my old heavy couch outside and arranging and unpackaging my new lounge
5 STARS to you guys

Store Locationliverpool nsw
Tuan D.

Tuan D.Greater Melbourne (Inner), VIC

Terrible customer service!

published

Wrong colour bed delivered and it was damaged! No response from customer service for 3 days after contact regarding issue. The staffs are not professional! Extremely disappointed withe quality of the product and service given after purchase was made.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationDomayne springvale homemaker centre
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Murray

MurraySouth East Queensland, QLD

Horrible service rude salesman

published

Salesman Adam was grumpy when I didn’t buy the product care and brushed me off after he walked me to the till. Horrible experience. No customer service. Needs a wake up call

Customer Service
Product Quality
Product Appearance As advertised
Store LocationDomain Bundall
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Keith T.

Keith T.Sydney Surrounds, NSW

  • 2 reviews

Leather lounges

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationDomayne West Gosford
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Eggchaircustomer

EggchaircustomerGreater Melbourne (Outer), VIC

Excellent customer service - thank you Kate Miller

published

Went to Domayne Springvale store to pick up an egg chair and was served by Kate Miller. Had an absolutely fantastic customer service experience at the store. Kate was super helpful, she answered all my questions. Explained and assisted me on disasemble my egg chair so that I can transport it home. She later voluntarily gather together the full set of parts for me to pick up (as the furniture purchased was one of display products). Kate, thank you once again and will definitely visit Domayne again soon.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne Springvale
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john

john

  • 2 reviews

$4000 outdoor table that cant be outside

published

Outdoor table ruined by rain and sun - after 4 months the black table had white marks all over it and was originally replaced - 4 months later the same thing happened again even after I made every effort to use the wax supplied. Im now told it was my fault that the table cant last outside and no refund given.
never shop here again.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store Locationbelroyse
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False promises and terrible service

published
Marieka

Marieka Sydney, NSW

  • 2 reviews

Great outdoor furniture deals !

published

Went to the outdoor furniture clearance on Sunday at Erskine Park, greeted by friendly store people - very accommodating - we secured a 3 piece setting and they threw in pillows & an extra 10% off. Very happy - thanks !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationErskine park outlet clearance site
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Juanita

JuanitaSouth East Queensland, QLD

  • 3 reviews

Lying deceitful staff - COMPUTERS

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBundall
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Trisha J.

Trisha J.Sydney, NSW

  • 6 reviews

Reasonably satisfied

published

Purchased a dining room table and chairs for our beach house. The salesman was very helpful in the Caringbah store. I was told it would be 2 weeks before delivery. After 3 weeks I contacted the store and was told David would phone me. He didn't. Four days later and many phone calls later I was told the goods were in the warehouse and had been for 5 days!!! Delivery man was extremely polite and arrived on time but my husband had to help him bring the table into the house because it was very heavy and the driver was on his own. I don't know how the driver would have managed had my husband not been available as I had a broken arm and could not assist.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah
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Jo King

Jo KingHunter Region, NSW

Pathetic customer service

published
Return Claim MadeNo
Warranty Claim MadeNo
Chris

Chris

  • 2 reviews

Do not let them pressure you into signing with Optus

published

Do not let them pressure you into signing up with Optus mobile. I went there to buy some shaver spray and nearly got roped into purchasing a new phone and signing up under a new plan with Optus right on the spot. The person that served me was Elijah. Extremely pushy, and extremely arrogant. I tried to politely say no thank you but he kept pushing me to sign right there and then. I managed to leave the store, although a bit shaken by the experience. That is not acceptable salesmanship. It's not a good reflection on the store when you have salespeople trying to pressure you into purchasing something.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Milly02

Milly02Hunter Region, NSW

  • 18 reviews
  • 2 likes

Delivery service

published

The Delivery driver refused to bring my bed into the house until he had the money and I asked for the mattress to be turned over which he did not do and he left a mat half under the bed which was too heavy to pull out. He was arrogant, most unpleasant and I would never use their Service again. The Manager of the Bedding Dept was very helpful and pleasant and it was spoilt by the delivery people they use.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKotara
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Fiona

FionaSouth East Queensland, QLD

  • 2 reviews

Dont buy extra warranty on your MacBook

published

Pretty unsatisfied with the sales team. They uphold me a few years extra warrant on my MacBook when you automatically get 3 years warranty under the consumer law anyway (if something is broken). You can replace the laptop with domayne warranty but the only reason I would need to replace it is if the laptop breaks which they always seem to. Anyway, dodgy and wont be buying from you again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationbundall
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l w.

l w.Perth, WA

Terrible, deceitful service and damaged furniture

published

The sales representative lied to us about delivery time and it arrived weeks after we expected.

When it did arrive, it arrived damaged and customer service was not helpful or reassuring. Also the wood colour of the table did not match the chairs in the set we ordered.

Don't waste your money or time!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMelbourne QV
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Jacqui

JacquiPerth, WA

  • 4 reviews

Good customer service

published

I was pleasantly surprised at the understanding and reasonableness I received from Cathy James at the Osborne Park store recently. I had ordered a lounge suite and paid the deposit before realising that it was not going to fit into the space I needed it for. I called and explained the situation to Cathy who listened and sympathised with my situation ( a rare thing nowadays) she allowed me to use the deposit as credit to purchase other goods I needled. It was such a relief to find someone so understanding. Another staff member who was very helpful was Louise who helped carry items to my car. So if you are looking for good old fashioned customer service then you will find it at this store.

Customer Service
Product Quality
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park WA
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can't trust staff

published

Im a uni student and I went in to buy my first laptop ive owned, anyway the bloke upwelled me hundreds and hundreds of dollars on stuff that I didn't even need that I found out later, I am appalled that some people can do that given the financial circumstances of a full time uni student

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationbundle
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Melissa ishac

Melissa ishacSydney, NSW

Amazing Experience

published

Such an amazing experience when shopping for a new mattress & pillows. A huge Thankyou to Ilija who listened to what I was looking for & also stuck to my budget. Such a humble man with great knowledge & experience & was so genuine in his recommendations & advice. One very happy customer xxx

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn
See all answers
A_Borg

A_BorgSydney, NSW

  • 2 reviews

Best Customer service by far!

published

Very happy with our shopping experience.Large range of versatile furniture in big showroom.Service from Olesya was amazing she assisted us from start to finish and customising all furnishing to our new home making process very enjoyable.We love how our home looks and can’t wait for our next project will definitely deal with Olesya again. Very happy customer she is great asset to the store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
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Questions & Answers

Jane C.

Jane C.asked

QLD, Fortitude Valley

I bought a cushion on Tuesday and when I got it home it didn’t match my decor. Can I return it and get my money back?

1 answer
Fired Up
Fired Up

Don’t think so.

Mark

Markasked

Physical store

is the sidchrome tool offer still available?

1 answer
Fired Up
Fired Up

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