I have purchased a leather couch, which was around $9k. At the shop, it looked fantastic, the sales person said the couch was in the showroom for a year with constant use and it showed and promised great durability. However, after receiving it after 4 months wait, and using it for about a month, it completely changed the shape, sagging everywhere, fading. The quality is just very very poor. Considering the price I think you can get much better product else where. Very disappointing.

Purchased 8 new dining chairs on 'special' on the weekend. Chairs were in two large boxes loaded by the warehouse staff. Upon returning home, found only 6 chairs. Staff were very helpful in assisting me, and even the manager made the time to help me out personally. Replacement chairs at the "special" price have been ordered for me.
Just an update.
True to their word, replacement chairs have been picked up, and now I have the full set of 8 dining chairs. Thank you so much to Domayne Belrose, their ever helpful staff, and the Store Manager Mark, for his kind assistance.

Purchased a lounge for $3700 from FRANCES the manager on 3 Jan 2018 and was promised mid-Feb. Never heard anything until I called the (useless) customer service officer who then said 'the system is telling me end of march'. When I finally got Frances on the phone he made out as if I was lying about him telling me mid-Feb and then said read the receipt it says 8-10 weeks when I told him that the date he has given me was 11 weeks he then said 'it's just a guide'. Trying to cancel the lounge now. Absolutely DISGUSTING customer service no apologies given - when we said we were cancelling the order his only answer was 'you think you'll find a lounge in a week'.

Audio and visual section, i was harassed, bullied and made to feel stupid by a few people in this section. I asked for a refund because my technician couldn’t connect my mini fetches with the code that fetch had sent him. I took them back under his advice and was told that “there was No way i would get my money back”, this person actually had his arms folded whilst telling me this !
I received a phone call after my complaint by the manager who said he would get back to me, i said that i just wanted to make him aware of what had happend ( as there was more to it), i said no it’s ok but he Insisted that he would ring me in the next couple of days, I never received one back .

Don't trust Domayne employees when it comes to using 'FlexiRent' service. They are very pushy and I believe they lair to you, jump on the 'FlexiRent' review site to see all the customers that have been lair to by Domayne employees and now locked into contacts with 'FlexiRent'. It's very sad that Domayne support the FlexiRent business knowing that it's giant rip-off.
I know strongly encourage Domayne to STOP supporting the 'FlexiRent service!!

I ordered the dining table and chairs in store, and received them by domayne shipping (which charges $99).
There were 2 screws missing when I received the product and I can't assemble it.
I called the salesman, contacted them online, they replied that would contact me within 24 hours.
BUT it lasted 3 days already, nobody contacts me ! no one tried to help me solve the problem.
The dining table still lying on the floor and waiting for me to assemble it.
I tried to buy the screws myself in bunnings, and could not find any suitable one!!!!!!!!!
What *** terrible service ! and I would never buy from Domayne again!!!!

We found a good price for a Miele C3 online, Domayne Belrose agreed to price match, all good, my husband pays picks it up and gets home. Then my daughter was opening it up to use it. Notices that they have supplied him with the C2 at least $100 less and charged him for the more expensive one. Heads back up to Belrose and scores an unpleasant saleswoman who then asks has it been used, no, its only an hour from the purchase, and then trek over to the warehouse to pick a replacement up, no wonder its called "hardly normal" the service there was less than normal!

Had the dumbest conversation with a young obviously inexperienced "assistant" I have ever had in my 70 years on the planet. I wanted to buy a charging dock/cradle for my Iphone. I found what I thought would be suitable and asked the assistant if he could open the packet so I could make sure it was suitable for my phone, He said no because it was sealed. However it would be alright if I bought it and it wasn't suitable I could get a refund. I replied "what's the difference you are still going to have an open packet" and it would save me the trip back if you could open the packet now. After five minutes of this inane conversation I gave up, walked out never to return.

I bought furniture, cushions, bathroom Items & balcony furniture in store at Domayne. The service & delivery was absolutely wonderful.

When we need something electrical or whatever, we go to Harvey Norman (who own Domayne, I believe), Bin Lee and others but always end up back at Domayne. They give fantastic service and close attention to your needs, we are always extremely well looked after and leave after making our purchase, very content. GOOD ON YOU DOMAYNE, keep it up

Thorough customer service in store whilst considering purchase of car camera. Staff went out of their way to answer queries, even positioning car camera and measuring length of cord in my vehicle. Placed an order for 2, with one having to come from a nearby store. After no phone call from store informing me of delivery, I phoned them. No one would pick up the phone in that department, transferred elsewhere and rep promised dept would ring back. After sitting by the phone for an hour, I rang store on their initial contact number. Still waiting for someone to pick up the phone, after listening to their customer service message, for 35 minutes.

I shopped at domayne auburn today. I bought a new mattress and all my linen for 4 bedrooms. I met a lovely lady and her name is isabelle. What a perfect sales professionals. Thanks alot for being helpful today, for the advice and the customer service. And a very special thanks must go to the manager jason. I look forward to seeing you again for more purchases.

I said that I wanted a dishwasher & that I was going to a VIP night at Harvey Norman.
They were direct to the point & said that, they wanted my business & worked out a great deal for me so I didn't even bother going to the VIP night !

In store purchase:
We bought the VERONA king size bed. It was custom order, received within 4 weeks, amazing quality, beautifully made. Wife is very happy with it!
Marc was absolutely amazing to deal with. I would highly recommend his service and this product.

[name removed] the salesperson gave very poor customer service, was very arrogant wouldn't give us the best price domayne can offer for the items we were interested in unless we committed to buying that day then implied us and other builders of wasting their time and using the domayne display, guess what we are taking our business elsewhere, I can't believe this is the way customers are treated these days. Avoid domayne [name removed] at all cost.

My husband and I purchased a Sony TV today at Domayne Kotara branch. I must thank Desi for his exceptional service he was so polite and professional it's a credit to him, you don't often see that type of service anymore and it's great to see he values his customers. Desi was so patient and knew all the products in extensive detail which we were very impressed with. Thanks Desi helping us choose the best TV that suited our needs.
Louise and Steve