Domayne NSW (page 5 of 6)

[name removed] the salesperson gave very poor customer service, was very arrogant wouldn't give us the best price domayne can offer for the items we were interested in unless we committed to buying that day then implied us and other builders of wasting their time and using the domayne display, guess what we are taking our business elsewhere, I can't believe this is the way customers are treated these days. Avoid domayne [name removed] at all cost.

My husband and I purchased a Sony TV today at Domayne Kotara branch. I must thank Desi for his exceptional service he was so polite and professional it's a credit to him, you don't often see that type of service anymore and it's great to see he values his customers. Desi was so patient and knew all the products in extensive detail which we were very impressed with. Thanks Desi helping us choose the best TV that suited our needs.
Louise and Steve

Purchased Villaroy and Boch Sentique toilet suite in January 2012 which has a ten year warranty. Soft close function failed so I contacted Domayne through their customer service to claim warranty. I was directed to an employee at Alexandria who told me that the warranty had expired and I even got an email to tell me that my case was completed. I gave him a website to show the warranty details for ten years. He said it only applied in England and the matter was unresolved again. I contacted Argent who stated that I had a ten year warranty and th

After moved in our new house, I decide to change our beds, when two queen size beds were delivered to house, bed-bases were not able to moved to bedroom upstair, due to narrow space of staircase. So I lost 20% of purchase for returning them back. And I started my second shopping journey, while At Domayne Auburn, i told saleslady about preliminary condition of bed base must be either jointed two single beds or reassemble parts duet to narrow staircase space and shared my disappointment of 20% lost. The lady introduced to us very few beds to

DOMAYNE ALEXANDRIA - I had an outdoor table that was faulty, after I called to make a complaint I was given the run around for 6 months, They did not want to take any responsibility. I ended up taking the Franshise owner of Domayne Alexandria to tribunal - I won the tribunal and I will not spend another dollar with Domayne Alexandria. The franchise owner here is giving all DOMAYNE brands a terrible reputation.

We were in the market for a new bedroom suite.....everything, mattress, base drawers bed head. This was discussed several times, that we were replacing the furniture in a whole room. Unable to find drawers we liked, we eventually chose a mattress, asked about matching bases, which we eventually chose, and then chose a bed head.
Delivery went to plan, delivery guys were polite and did their job well, but when it came for us to put it together, there was no way to attach the bedhead to the bed.
This is where the Domayne dropped the ball. I call

Thank you Rowan for your professional service, and help you gave us when purchasing a new Laptop. Fantastic Salesman, would highly recommend this young man, he was very knowledgeable in his product.

Purchased a k i tchen full of appliances 18 mths ago. Great service! But then...dishwasher major fail...still under warranty all good they said and i hopefully called the contractor to fix it. Might be there in a few days. Well we go to work could you give us a time and day?? No...well i might...no cant find the maintenance guy!! Finally got a day he would ring me and come...didnt ring didnt turn up at all!! So i waited another day and phoned..we might be there this week or maybe next week!!! Wont go on but i had to complain to domayne

Not please with the service. Staff do not know their products or prices properly. Definitely different experience to what was expected.

Alexandria Store - bad quality bad service - empty promises to correct things. Does Gerry Harvey care? Don't think so... I would love to tell you Gerry but I can't contact you.

Recently my wife and I visited the Domayne store at Belrose on several different occasions and each time we were greatly impressed by the excellent service we received.
We must thank Roger, Stuart and Majd for their assistance and professional approach to customer service. Their extensive product knowledge resulted in us purchasing a number of worthwhile items. In particular, nothing was too much trouble for Roger, his customer service even extended to carrying three very large and very heavy wall mirrors to our car – we cannot thank him e

It was supposed to be a good experience with Domayne Liverpool, NSW but after a month I received a letter saying I owed them money which I paid straight to their courier driver in cash. Fortunately I have kept the receipt in good condition since then because I noticed there was something irregular -- duplicate copy was not made and no time to discuss that issue. I made contact to both the Liverpool and headquarter and the problem appears to be solved at the moment. Who knows what I am going to receive in the future. Again, it was a five star experience but ruined. You must be careful these day when dealing with big merchandiser.

Very disappointing experience, I was pressured into leaving a deposit for a number of bathroom items including a $5,000 bath, I told them I needed to check the technical specs of the bath before they ordered the product in. Once my plumber checked a few days later, it was obvious the bath would not be suitable. I informed the sales man and general Manager at Domayne and they did show me a few baths that might work that they would exchange it for but none were to our liking. I asked for the bath to be removed from our order. At this point they d

Bought a dining table in store, at the time of purchase was told it's in stock and would be delivered on the Saturday. As soon as I made the full payment, the sales lady said it doesn't look like it's in stock and said she would find out and call me the next day. After a few days later I had to chase it up myself. Had to wait 6 weeks and once it was delivered I discovered there was damage on 1 of the legs. The customer service person I had to deal with in the service department was rude. Would never purchase anything from there again.

Would like to say Rebecca at the West Gosford Domayne was so helpful when buying a lounge for the first time.
very knowledgeable and was a great.help.
loved her honest approach

The bed was fine, but upon delivery I had money stolen from my wallet in a house where the only stranger is the delivery guy. I would honestly never purchase from here again with customer service yelling at me telling me off.

Horrible Horrible customer service from Penrith Domayne Bedroom furniture staff. 1st person wanted to charge extra for the fabric, 2nd staff member said it was all inclusive. Following week we went back to buy the bed and the service guy supposedly gave us the incorrect price for the blanket box and said the advertised $1599 Which was by the bed was a typo.
Dishonest by bunch of people and took our money and got the deal we were happy with at Castle Hill Domayne.
Will never go back there again!

* In store purchases
* Competitive pricing on items I have bought and price matching. (I compared the usual department stores)
* Efficient warranty assistance, not only focused on new sales

Our Panasonic washing machine broke after one year and Domayne quickly gave me the repairers number and emailed me receipt/proof of purchase.

To be honest this shop is doing what retailers should.. participating in price negotiation, efficiently processing transactions and quickly supporting product issues. However I've had that many issues with these essential requirements at other places I'll recommend Domayne Kotara and return there first as I'm busy, I generally know what I want and what price is reasonable for a cash hassle free sale.

We bought a Mac book pro for my wife's graphic design business, no worries there all good. However old mate talked her into the product care plan as he said just bring it back if there are any issues and we will fix it up straight away. Now there is a fault with the laptop we need to send it away for assessment which can take 14 business days and then they will replace it. This isn't a tv that we can live without this is a core tool for her business. Why didn't they tell us that up front?? Now we will need to buy a new laptop to keep working until this gets repaired. Just tell the truth salesmen.

I would like to take this opportunity to express my appreciation and respect for the staff I have encountered over the past 18months in various departments of domayne at kotara. I have found they truely care about their customers welfare and their customer service and care is some of the best I have experienced in large businesses. The manager / owner a caring gentleman. Thanks domayne.

Urim delivered and installed a bed base this afternoon. This was the third delivery from Domayne since Dec 2016. On each occasion Urim was professional and helpful beyond expectations. Thankyou!

Bought a coral centrepiece that had a glass base. It fell apart in the first week I had it. It wasn't glued properly. I called up customer service and they advise they couldn't help me and to put my complaint in writing. So I did... they never replied. To this day I still haven't heard from them.
I went back into the store to voice my complaint there and they supplied me with another coral centrepiece.... and guess what.. same thing happened. Surprise, surprise. Dodgy products, made cheap.

I wrote a review last year saying how helpful Matt Black was from Domayne Alexandria. Well, all the furniture that we ordered mid 2016 arrived in December and because our build was behind schedule we have only just unwrapped everything and we are extremely happy. The Ivy lounge, chairs, recliners, dining table and chairs look magnificent in our new home. Matt Black was very patient with us and helped with fabric selections and style. It has all come together beautifully. Domayne held our order for a significant period of time with no problem at

Big thank you to Jim Fettell in Electrical at your Warrawong store. Nothing was a problem for this man to overcome and assist us with our kitchen renovation. We had some problems & Jim came to our rescue. Jim represents Domayne as a professional, a valued employee, you are very lucky to have this man representing Domayne.

I'd like to thank Robyn from Warrawong Domayne for her knowledge on irons. She was able to help me decide on an iron without being pushy into buying a particular iron. She was able to help me with vacuum cleaners too. Thanks Robyn!!!

My last experience at Domayne was not enjoyable. The abundant 1 star ratings definitely do this place justice. I went in with the intention of purchasing a MacBook Pro interest free, however the Salesman conned me into a "Flexi" deal which included insurance, ext/int damaged for the 12 month contract period. 3 hours later after signing the contract I realised the agreement I signed was "flexirent" and I was only renting the goods. The salesman was being intentionally deceptive to sign me up for a deal he knew I wasn't after. He didn't use the t

Domayne Belrose are the worst company at customer service! We waited six months for our ordered table to find we had to send it back on delivery. The staff say they will call you back and chase up progress, but they never do! Do not shop at this store... they are all smiles for service, but once they have you sold, they avoid you when there's an issue. We demanded a full refund on our product and will NEVER shop there again. Domayne, you've lost our vote!

We recently bought the Carter Bunk Bed in King Single. This is a beautiful design however it will be the last time I purchase anything from Domayne due to their customer service. So we had to wait for our trundle that rolls underneath, therefore needed two deliveries. Not once was it stated that we will be paying for two deliveries. As it had to be ordered it we were given an estimate time. It came 5 days early so now they want to charge us that extra $79. The bunk bed came 4 weeks later and has marks all over it! Yet they take no ownership the

Purchased an expensive outdoor setting (close to $4500). Floor staff was absolutely lovely and obliging. Setting delivered damaged/faulty. Within minutes we called Domayne Alexandria to advise. The furniture customer service contact asked us to take photos and send to them. Did this, but apparently our photos were not to be trusted so the supplier had to inspect the setting otherwise Domayne couldn't do anything (very surprising to me that the supplier had to view not Domayne). I obliged as I had a partially unpacked setting on my balcony

Terible service as well as product. The sales rep promised delivery in 6 weeks. We waited nearly 3 months. The quality of vertical blinds is as bad as their service.

The weight thingies at the bottom of the blinds are not sewn in they have to be individually adjusted and pushed in every time the blinds are opened or closed. Very annoying and won't let you forget how ripped off you were for the life of the blinds.

I brought 2 chairs in Auburn store, and I was told to pick them up the coming Thursday. When I call to confirm(lucky I did) they said I have to wait for another 4 weeks( they didn't even bother let me know before pick up), or I have to take the "floor stock" which is their sample. I said I don't want the sample and they keep saying they are not "sample" they are NEW, trying to sale me the samples (same price as new). I said I need to think about it and let them know. And when I call back, the sales person was "in lunch break" or "with customer"

In mid April I ordered two expensive (for me) couches in store at Domayne Alexandria. It was a very pleasant experience, and the Floor Manager could not have been more helpful, even allowing me to take fabric samples home overnight. The couches came promptly, as promised, 5 weeks later.
However the cushions were not the design I had ordered, and when I phoned I was reassured by the young Floor Manager (name known, but I won't disclose it here) that he would attend to the error right away.
I waited patiently for 6 weeks before contacting the

I am extremely disappointed with the service and treatment I received after placing a very large order with you (DOMAYNE ALEXANDRIA). After being given in writing a specific timeframe for delivery I was then called and told this would not be met. When I asked to cancel my order as it is extremely important that I receive these items by a certain date I was told that if I cancel I would be charged an enormous cancellation fee. I would be charged this fee even though YOU were not fulfilling the terms YOU agreed to! This is deplorable customer ser

I have purchased a number of items from Domayne Castle Hill and I have always been offered very good service. Latest is new lounge. Choice choice and more choice. Lounge was delivered Saturday, beautifully made but OMG was so uncomfortable and husband and I just hated sitting on it, we just couldn't get comfortable and ended up with bad back pain. I called Monday and they were more than happy to take back. I was happy to pay the cancellation fee and thought this was more than reasonable. I have ordered another lounge. I have to wait another 6 w

Purchased a 2.5 seat leather couch from Domayne Belrose which was delivered April 2015.

Within 8 months the couch started to peel which was odd considering genuine leather is not supposed to peel.

According to Choice.com, this is due to the fact that there is no regulation in Australia as there is in the UK for what constitutes genuine leather so be very careful when purchasing.

We regularly cleaned and maintained it, when the supplier came to inspect they said it was due to perspiration and rejected our warranty claim. When we informed domayne that perspiration does not make genuine leather peel they took no action and were extremely difficult to get a hold of and dismissive when we did.

Very disappointing.

Purchased a mattress and frame fron Domayne in November 2015. We were told we would have to wait until late January 2016 for delivery which we agreed to.
Neither product arrived to us until late February and when they did the frame was chipped at the head board and some industrial type glue had been spilled and left to dry on one of the sides of the frame.
The customer service rep from Domayne was very polite and apologetic. He kindly ordered us replacement parts for the damaged parts of our bedframe.
The new parts arrived today and they have sent us the wrong size head board!
Have contacted Domayne again today.
Will hopefully have the bed frame we paid for in 2015 before 2016 is through!!!

Domayne asked what date would we like the products to be delivered to our home. We told them n they said it was perfect timing we left the store happy because at first their customer service was great !!
Than they call us the the same day as the delivery when we had thrown out our dinning table n coffee table having the lounge room ready for the new furniture to come in. They told us there has been a 1 month delay my family and I were really furious because we had no where to sit n eat. We bought a lounge set from another store that we matched

I bought it in store.
Told it is made in Australia but when received made in Malaysia written on label!
Delivery arrived later than agreed date!

Do not shop at Domayne Castle Hill!
I recently purchased a bed (an expensive one at that, >$4,000) and arranged for delivery the following Wednesday.
I organised for a friend to be at the house through the day on the Wednesday to receive the bed, and before I left for work on the day, I dismantled my existing bed and cleared the bedroom. By the afternoon, when no one had yet arrived, and I hadn’t heard from the delivery person, I rang Domayne to find out when it might be arriving only to find out I had been taken off the delivery run, because

I advice everyone not to buy from Domayne furniture especially from the bedding section. They treat customers very bad and have no respect at all especially from the manager [name removed]. I bought a mattress from them and they delivered the mattress at 6:30 am, they threw my mattress outside and the mattress costed me $3800. I then called the shop and spoke to the manager [name removed] she hung up the phone on my face and then I called 4 times but kept on ignoring me. Just be careful when you buy from these guys and especially don't deal with [name removed] she is rude, disrespectful and a liar.