Domayne VIC

Bought a sofa from Domayne QV in May 2022. What initially stood out about Domayne over it's competitors was the short waiting time of 8-10 weeks because the sofa is made in Australia, and not overseas where there is currently issues related to COVID.

Borris (sales consultant from sofa department) assured me 8-10 weeks even though he knew there were significant delays with the supplier judging by other recent reviews on this website and elsewhere about Domayne QV. With his knowledge of these delays, it was highly unethical for him to be adverti...

Bought a bedroom suite in January for approx $5000. Was told there may be a six week delay. Accepted those terms. Stupidly paid for everything including delivery upfront. Received partial delivery at Easter (April!) ... and received final piece of of the suite late June. Service during numerous telephone conversations was unhelpful and at times alarming ... was told I would have to pay additional $ for delivery in spite of having already paid it (back in January!). Stay clear of this place - poor service and untruthful time estimation of delivery. Appalling and disappointing.

On 13 March, I purchased 1 lounge sofa from Domayne QV. Although I initially had considered getting the timber and cloth customized, I was advised by the salesperson that there was immediate availability for the same store model, so I opted for that to reduce wait time. I was verbally told to expect the lounge sofa within 2-4 weeks. I distinctly recall this conversation because I had done a lot of window shopping and been warned about long wait times due to COVID, so this delivery time stood out to me.

Since that day in March, I never received...

Got Tahiti Queen Bed Frame delivered a week back. Assembled it perfectly OK. Then to our surprise the middle bar of the bed just came off while we were sleeping one night. All of the screws just popped out. The Springvale store has been pretty stubborn as according to them they sell 100 of these bed so there cannot be any defect to this product. Attached the photos to share an idea what really happened. The best part is the resolution the Springvale store did - sent a guy to fix it. He acknowledged that the assembly was done alright. Then what ...

I was promised a 4 week delivery and 7 weeks on I am still waiting. After two follow up calls, rude and dismissive staff and promises of call backs I am yet to receive an update. Pretty much begged to have a part delivery of items already in stock whilst I wait for the 2nd half to arrive. Will never shop here again, deceitful and unhelpful. Appalling!

Ordered sofa in December 2020 from QV Melbourne. Was told it would be delivered in March 2021. It is now mid April and still no sofa. Every time I speak with Domayne staff am given the same excuse 'everyone wants a sofa made in Australia', so there is a delay. Have now been fobbed off with a May delivery date. Whether this is May 2021 or May 2022 remains to be seen. Would never use this company again - they just don't care.

Visited Domayne QV furniture store while in city and was very pleased with selection we are currently in process of building (early stages) and I’m so glad I stumbled into the store, never realised there was a Domayne/Harvey Norman store in the City in QV store! Beautiful shop with such nice prices at pretty decent prices for what you get! In great location too although a little hidden on top level of QV building. Very good service from staff as well. So welcoming, knowledgeable and friendly. Rare these days! They have everything we need furniture, bedding and all electrical appliances as well at rear. We are about 8 or so months off from a big purchase but will definitely be back!

Ordered the wooden king size Jameson bed from Domayne QV back in June... Just received the bed now On October the 2nd.. after Dealing with [name removed] the sales guy at QV Melbourne central. he stated the bed would take 8-10 weeks. which would take it to August .. several phone calls and he couldn't give me much information other than COVID an saying the factory from Sydney couldn't even give me information.. Not acceptable. Customer service and follow ups to the customer need to be provided, Are you working for your customer who puts food o...

I was in the market for a new couch. Everyone I knew said shop somewhere else...I should have listened. I bought a 2.5 seat recliner that they said would take 12 weeks for delivery. Ended up taking 20 weeks. Now after 18 months, the leather is peeling on a head rest. Contacted their customer service ( who was punctual in replies) and told me it was body oil damage ( similar story to someone below ) even though it’s only occurred on one headrest. Leather warranty was 12 months. In my opinion $2.5k ( it was $3k ) leather goods should last longer ...

Chris and Danny from the QV store were great to deal with. Both helping us with the bedroom suite and also finding the right mattress for ourselves and our 7 yo. We left feeling well informed about what we were purchasing and compared to other stores around Melbourne we felt like we have received great value for money.

Went to Domayne Springvale store to pick up an egg chair and was served by Kate Miller. Had an absolutely fantastic customer service experience at the store. Kate was super helpful, she answered all my questions. Explained and assisted me on disasemble my egg chair so that I can transport it home. She later voluntarily gather together the full set of parts for me to pick up (as the furniture purchased was one of display products). Kate, thank you once again and will definitely visit Domayne again soon.

The sales representative lied to us about delivery time and it arrived weeks after we expected.

When it did arrive, it arrived damaged and customer service was not helpful or reassuring. Also the wood colour of the table did not match the chairs in the set we ordered.

Don't waste your money or time!

I used their chat feature to enquire about the price of one of their beds. I also emailed them. I got an immediate response from the chat and quoted an expensive but relatively reasonable price. I then received a response email to my original email 1- 2 days later quoting a price of roughly $400 more. I believe they googled my name, saw I was a white collar professional and increased their price as such. I asked why the price difference and the response from steph was that his price was the right price lol. If I had screen shotted the original ...

We have been looking for a new sofa for some time and yesterday, after looking in many, many stores we finally found one at Domayne QV in Melbourne. The sales consultant, Daniel, was absolutely excellent. He perfectly balanced offering his help and knowledge of the products (Garstone recliners) with respect for our need to take our time and be really sure we were making the right decision. He answered all of our questions, gave us good advice and also allowed us space and time to consider configurations and fabric choices, even bringing me a ve...

Bought a lounge suite and was contacted for delivery promptly. The delivery driver[name removed] or excrement into my carpet and pretended he hadn't. Called Domayne who said they used contractors for deliveries; I told them that's not my problem it's theirs and they need to clean my carpet ASAP. Owner of the delivery firm took 3 business days to get a cleaner to come out and clean my carpet - after I reminded him and called Domayne to complain about how long it was taking to get my poo covered carpet cleaned. The furniture is ok, their service and knowledge of consumer law is poor.