Domayne VIC

Got Tahiti Queen Bed Frame delivered a week back. Assembled it perfectly OK. Then to our surprise the middle bar of the bed just came off while we were sleeping one night. All of the screws just popped out. The Springvale store has been pretty stubborn as according to them they sell 100 of these bed so there cannot be any defect to this product. Attached the photos to share an idea what really happened. The best part is the resolution the Springvale store did - sent a guy to fix it. He acknowledged that the assembly was done alright. Then what ...

Ordered sofa in December 2020 from QV Melbourne. Was told it would be delivered in March 2021. It is now mid April and still no sofa. Every time I speak with Domayne staff am given the same excuse 'everyone wants a sofa made in Australia', so there is a delay. Have now been fobbed off with a May delivery date. Whether this is May 2021 or May 2022 remains to be seen. Would never use this company again - they just don't care.

Ordered the wooden king size Jameson bed from Domayne QV back in June... Just received the bed now On October the 2nd.. after Dealing with [name removed] the sales guy at QV Melbourne central. he stated the bed would take 8-10 weeks. which would take it to August .. several phone calls and he couldn't give me much information other than COVID an saying the factory from Sydney couldn't even give me information.. Not acceptable. Customer service and follow ups to the customer need to be provided, Are you working for your customer who puts food o...

I was in the market for a new couch. Everyone I knew said shop somewhere else...I should have listened. I bought a 2.5 seat recliner that they said would take 12 weeks for delivery. Ended up taking 20 weeks. Now after 18 months, the leather is peeling on a head rest. Contacted their customer service ( who was punctual in replies) and told me it was body oil damage ( similar story to someone below ) even though it’s only occurred on one headrest. Leather warranty was 12 months. In my opinion $2.5k ( it was $3k ) leather goods should last longer ...

Chris and Danny from the QV store were great to deal with. Both helping us with the bedroom suite and also finding the right mattress for ourselves and our 7 yo. We left feeling well informed about what we were purchasing and compared to other stores around Melbourne we felt like we have received great value for money.

Went to Domayne Springvale store to pick up an egg chair and was served by Kate Miller. Had an absolutely fantastic customer service experience at the store. Kate was super helpful, she answered all my questions. Explained and assisted me on disasemble my egg chair so that I can transport it home. She later voluntarily gather together the full set of parts for me to pick up (as the furniture purchased was one of display products). Kate, thank you once again and will definitely visit Domayne again soon.

We have had the best possible experience purchasing furniture for our new home through Domayne. From the first rate sales personnel (Jessie) the store manager (Jason) to the customer care officer (Betty) . Jessie has great product knowledge and if she doesn't know the answer to a question she won't rest until she does. We received valet delivery service which included installation and erection. Jason visited our home the next day to replace some incorrect screws that had come in a flat pack, even though we live an hour away from the Domayne...

Bought a lounge suite and was contacted for delivery promptly. The delivery driver[name removed] or excrement into my carpet and pretended he hadn't. Called Domayne who said they used contractors for deliveries; I told them that's not my problem it's theirs and they need to clean my carpet ASAP. Owner of the delivery firm took 3 business days to get a cleaner to come out and clean my carpet - after I reminded him and called Domayne to complain about how long it was taking to get my poo covered carpet cleaned. The furniture is ok, their service and knowledge of consumer law is poor.