Rhyannon Thieler - Was a delight to speak with and was always helpful and prompt with her responses. Set an expectation and met them all.
Ryan Connor - Always made himself available to my concerns and provided a solution.
I would recommend Eden Brae to friends because of their level of service

We began our EB journey with Richard in Marsden park and then across to Kayla (CSA) once contract was signed. Kayla has been extremely professional and responsive in our dealings with her. Questions are answered to promptly and precisely and any pending actions are tracked and followed up. As a result the admin process has been efficient and predictable (a word not often used when it comes to building a new house!!). We will be moving to construction shortly and will be hoping for more of the same. Very happy with the EB experience so far.

When we signed our contract to build an Eden Brae Home in early September 2022, we were introduced to a charming young lady, Kayla Griffin (Customer Service Administrator), with whom we dealt with since. She has been very patient, courteous and helpful. To eliminate the necessity of visiting the Home Option Centre, to sign the Contract Variations, due to our many changes, she even organised online signature procedure. We are well on the way to Hills Shire Council approvals and can recommend her.

Building your first house can be daunting, and although it has been, with Eden Brae and our CSA Joanne our administration process has been enjoyable. Joanne is friendly, informative, always available and willing to answer our enquiries. We couldn't recommend Joanne higher. Thank you for making the administration process of our first home build a breeze!

We are only at the initial start of the build, but to date it is being well managed.
The workmen to date have been very efficient, and have been happy to answer questions and explain the details to us.
Our customer service administrator, Joanne Forrest has been well above our expectations, in resolving a couple of issues, which occurred pre build. We were kept informed, and alternative solutions were put into place.
At this stage our overall experience with Eden Brae has been excellent, and we look forward to working with our site supervisor Mark, to obtain the high quality build that we are looking to achieve.
We are not at the final cost stage yet, to do an evaluation.

Excellent Customer Relationship along with a Quality Product. All thanks to David Elliot during the Construction Phase.
The fear of building a house was put to rest by our construction supervisor David Elliot. He is always there to explain every doubt we had.
Professional, Polite & very pleasant. Tries to make time to meet even after hours. Peron with great eye for detail and has a practical approach which helps us to better understand and decide. Has ensured that we have been kept up-to date about the progress. Highly recommend eden brae and David Elliot.

My partner and I went into this process not really knowing what to expect. Jessica has assisted us in every step of the way and couldn't have been more helpful. This made the process very easy and stress free! I would not hesitate in recommending Eden Brae to family and friends.

The gentleman who works in customer service center and the consultant Dane helped me out when I need advises before purchasing a vacant land.
They helped me out even I'm not sign with them yet.
I'm so impressed of Eden Brae homes and their staffs.
They have their proud and they represent Aden Brae homes.
A+++ Highly recommend.
Go with them and I believe they won't let you down.

This is our first house, so we were bit worried about all unknown procedures and unexpected things but Eden Brae staff made it very easy for us. We were getting weekly notifications from onsite and office staff of what is getting build and what should we look for.
Many Thanks to Joanne Forest (Admin) and Ben Wright (Site supervisor) for your excellent work.....

The staff handling the purchase of my house and land package have been very helpful and reassuring in regards to my purchase and currently the construction of our new home. From the moment I came to see the Livingston 21 MK3 I knew it was the home for me. Matthias was very helpful and addressed all doubts regarding the purchase and details. Lisa guided me through all the details and modifications I required as well as supporting me when I had some doubts regarding the purchase time. The length of time for exchange of contract seemed to take to long. Steve the build manager has been prompt and efficient in advising me of the stages the erection is at and am very pleased with the Eden Brae staff.

This is the 3rd house Ive built but the first with Eden Brae. EB are extremely professional outfit the whole process from start to finish was well managed. Big thank you to Debbie & our site supervisor Ben Page who took over early in the project in a seamless transition and was very customer centric with proactive and open communication. Would of scored it a 4 1/2 star if possible

Doing a KRB with Eden Brae, just released to the construction phase. At this point I would like to provide my feedback in regard to the administration process. We started planning for the KRB in Feb. this year and were bit apprehensive of the process that got alleviated once we decided to go with Eden Brae. I would like say thank you to Joanne Forrest and Johanna Van Doorn our customer service administrators for providing exemplary customer service during this period which exceeded our expectations. They were very supportive, quick to reply the queries with full detail which was helpful in relieving the stress of building a home. I'm confident that we'll receive similar level of customer satisfaction during the construction phase as well.

Hi there, just want to write some amazing feedback on how the construction of our new house has been handled and managed by a good and experience Construction Supervisor in the name of Jay Dunstone.
a very cool, understanding guy and easy to deal with. I would strongly recommend him for any future supervisory job to be done by Eden Brae. Keep the good job Jay!!

being a second home build, we were given more options and further detail on what is expected during the construction progress. Starting from a basic build is excellent as it allows us more control over where we want the variations to have priority. Kayla has been good to follow through on our enquiries promptly and in detail. We will be shortly entering the construction stage with confidence knowing our expectations.