Deb GunnGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Incredibly Happy
I was exceptionally happy with every stage of the process of my build. I was very pleased that my questions were answered promptly and accurately. I would highly recommend Escape Homes to friends and family. I was very pleased to have regular progress reports and be able to book a visit and chat with the site supervisor.
1 comment
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DanielGreater Melbourne (Outer), VIC
- Verified customer
There is no words that can describe how perfect this house is for us.
The build from start to finish was well managed. My wife and I can not complain at all. From the moment I called Shane, there was not one day or one night that he ignored my calls. Let me tell you some of those calls did breach the midnight area. Once we started the inspection stages, Lawrence always was on time and knew what he was talking about. Throughout these stages of the build, if there was anything that was not suited to our needs Lawrence had his men attend to the issue straight away with no questions asked. Both my wife and I felt lik...Read more
e we were never a burden to escape homes. Both Lawrence and Shane endeavoured to make our life as comfortable as possible. In relation to the office staff Steph in particular, she was absolutely amazing. Steph always updated me in regards to anything that was happening to our house. She never forgot about us. I remember one particular moment when I was waiting for the fence company to come back to me in relation to my neighbours. This took quite some time, however Steph never forgot about us and always emailed us making sure everything is still on track. The communication and efforts escape homes have done throughout this build was second to none. I will ensure everyone I know knows about how amazing this company is, hopefully I can bring more work your way. The workmanship and quality of our home again is second to none. We are nothing but happy with what we have received through escape homes. Though there was minor defects and I mean minor. They were rectified within days. Escape homes handled all issues we had promptly and needless to say, the three staff members I dealt with were amazing. As my wife and I were searching for a home, we estimated we would spend about 600k once we came across escape homes we thought the price was to good to be true. People often ask do dreams come true. To this I say YES. On behalf of my wife and I sincerely would like to thank not only escape homes, however Id like to send a huge and special thanks to Shane, Lawrence and Steph. Without you guys our dream would not have come true.1 comment
Escape H.Escape Homes
Hi Daniel,
We appreciate your kind words and your positive feedback. We are really pleased that the Escape Homes team has guided you through the whole process and provided you with a professional and... Read more
friendly experience while building you your dream home.Similar opinion? Write a review on ieatwords.com.au!
Gerard S.Sydney, NSW
- 3 reviews
- 1 like
- Verified customer
Awesome build
Extremely happy with the building from start to end.
Pete explained thoroughly the entire process and has been great making sure that everything goes as planned.
Stephanie has always been helpful and prompt in updating us of the progress
each week.
We are looking forward to build our next investment property with them.
1 comment
Escape H.Escape Homes
Hi Gerard,
Thank you so much for your 5-star review. We are extremely pleased that your progress updates and the building progress was an enjoyable experience. ... Read more
We are looking forward to working with you again to build you another quality build and a beautiful home. We also wish you all the best with your new home and congratulations. Regards, Escape HomesSimilar opinion? Write a review on ieatwords.com.au!
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StephenGreater Melbourne (Outer), VIC
- Verified customer
Great house, great service
Firstly the building team at Escape build a quality house, well finished, great house designs and they matched the right house for the block. Through out the design set up they were flexible and helpful and they communicated very well through the whole build. This is the second rental property I have build with Escape and wouldn't hesitate going through them again.
1 comment
Escape H.Escape Homes
Hi Stephen,
We are thrilled to know that your journey with Escape Homes has again been another great experience. We are very humble to know that you are happy with the quality of workmanship and the ... Read more
communication you have been provided with throughout the whole process.Similar opinion? Write a review on ieatwords.com.au!
ShruthiVictoria
- Verified customer
Few challenges, well managed and delivered on time. Cant wait to move into my home!
I highly recommend the team of H&L and Escape homes. I am very happy with the house delivered from plan to build. I would like to convey a heartfelt thanks to Matt for all his help from making changes to the plan to suit my needs and budget. He has always showed up in a very professional yet friendly manner and very patiently answered my queries from the start to handover. Although there was a bit of wait with the land getting registered, Vince and his team picked up the work soon after and have now handed over a beautiful house that I am proud to call my new home. Thank you Matt and Vince!
1 comment
Escape H.Escape Homes
Hi Shruthi,
We are so happy to hear that your house was built to your expectations. We at Escape Homes always aim to deliver the ultimate workmanship and quality to our customers. We appreciate your... Read more
positive review and congratulations on your new home.Similar opinion? Write a review on ieatwords.com.au!
Anthony and AnaGreater Melbourne (Metropolitan), VIC
- Verified customer
Excellent customer service and quality build for a good price
We are very happy with the complete process from initial meeting with Dean who was very helpful and knowledgeable helping us achieve a great design to suit our block all the way through to handover we were updated weekly by Stephanie and if we had any questions she would always respond and be very helpful.
Overall great experience and the build is quaility standard thanks to construction supervisor Anthony, everytime we drove past to have a look at progress the site was clean and organized.
End result Great finishes.
Happy customers.
1 comment
Escape H.Escape Homes
Hi Anthony and Ana,
We are thrilled to know that your experience with Escape Homes has been a great and the team involved were helpful and knowledgeable throughout your building process. ... Read more
We are humbled to know that you loved the quality of workmanship. Thank you for your review and for sharing your positive journey and we wish you all the best in the future. Warm wishes, Escape HomesSimilar opinion? Write a review on ieatwords.com.au!
LauraGreater Melbourne (Outer), VIC
- Verified customer
Happy first home buyer
My first home with escape homes. Shane was amazing along with Stephanie who kept me updated weekly throughout the build and Vince my supervisor who worked hard to get our home ready and fixed any defects noticed straight away. Highly recommend escape homes especially if it is your first home as it was mine. It was quick and easy with zero stress. They were easily contactable throughout and went out of their way to make it as easy for me as possible which is much appreciated. They communicate well together and are very organised. I would definitely build with them again. I love my new home. Thank you everyone at escape homes.
1 comment
Escape H.Escape Homes
Hi Laura,
We really appreciate your wonderful feedback on your overall journey building with Escape Homes and the level of customer service that you received from our customer relations officer, your sales consultant and your building Supervisor. ... Read more
Congratulations again on your brand-new home and wish you all the best in the future. Kind Regards, Escape Homes.Similar opinion? Write a review on ieatwords.com.au!
Bridget M.A.BGreater Melbourne (Metropolitan), VIC
- Verified customer
Everything Included & Great Result!
It was a daunting experience made simple with Escape Homes and H&L Victoria. We were communicated with right through by Pete and Stephanie and had a really experienced supervisor which makes all the difference. He didn't rush everything to finish it as fast as he can, he did it properly which is what we wanted. We've had a builder friend check it out, and apart for some small things to be fixed up as normal he said it's a good result so we are wrapped. Thanks to everyone involved!
1 comment
Escape H.Escape Homes
HI Bridget M.A.B
Thank you for taking the time to give Escape Homes a 5-star review. Our team really appreciate your feedback and kinds words knowing that they have been a part of this wonderful exper... Read more
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- Verified customer
Low QUALITY
At times they don't know what they doing. Not just once or twice they stuffed up during construction but also taken cheap short cuts when fixing up their own mess. Looks to me they have used the cheapest subbies/labour out there on a few things like carpet installation, driveways, door frames, etc. As a result I got a house with pretty low qaulity and numerous defects. and don't even know the qaulity of hidden stuff like water proofing, plumbing etc. The other thing worries me is they won't let you bring in a building inspector without charging...Read more
you money. Not only You will be charged each time you bring someone also they will delay construction by about fortnight each and every time someone comes. Bit fishy. They are little cheap but don't build your dream home with them you will end up saving a few dollars but honestly it's not worth it. I can't describe everything here. All in all Dissapointed..1 comment
Escape H.Escape Homes
Hi Sam Dj
Thank you for your review. Escape Homes takes your comments seriously and ask you to contact our office to discuss your concerns regarding your property.
Regards,
Escape Homes
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TinaGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
- Verified customer
Don't Waste Your Time & Money!
First I was very impressive with H&L (their subcontractor) the turn around for floor-plan & contract with the company. However, after we have signed the building contract that where the nightmare begin. Our dreamhome sitting there for many many weeks and month to month with nothing happen. Once I asked for an update they said "We do not need to give you an update" & that where we knew it getting worse. Building contract signed by end of Jun 2018, the process took a lots of time and we have building permit 08/11 and slap done by 05/02/2019(more ...Read more
than 4 months for building permit??? where most of builder can get onsite around 10-12 weeks!!!). Until today, as mid Apr 2022, the plaster not even started yet. Jobs kept delays, no necessary update & the only thing that you will get on time is the bills! Contacted the office just want to get an update why nothing go right and get rejected to get an update. Saying they don't want and they cant give an update to the owner and also the way they talk were very challenging people. All those promises from beginning bla bla.... nothing happen so far by now. Such as: 1. Onsite will be oc 2018. Not happen until late of the year. 2. House will be complete by sometime in feb 2022. Not happen, not sure if june 2022 will be ready. 3. Paperworks did not get follow up. Once you signed that when you are done! At this stage, beside the fact that the jobs already take too long, the quality/workmanship was not that good as I can see! Very frustrated with H&L and Escape Homes. For my personal experience, if you are thinking to build quick, efficiency and be respected as client, go with someone else! As you don't want to waste your money on rent, mortgage and the build just sitting there and you cant move in.1 comment
Escape H.Escape Homes
Hi Tina,
Our Managing Director has since met you on site and had a discussion with you regarding your concerns pertaining to the construction of your home. He has duly advised you had a detailed insp... Read more
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CThomas92Greater Melbourne (Outer), VIC
- Verified customer
First Home Build!
My husband and I built our first home with Shane from Escape Homes. Can't reccommend Shane or Escape homes highly enough. It was quick, easy and simple for a first home buyer. Shane (and Stephanie) were always happy to help with questions, always quick to reply and ALWAYS went out of their way to make it the best experience possible for us. As with any new build there were a few things that needed fixing up after we moved in, and Shane's made sure they're getting done. Would build with them again 110%.
1 comment
Escape H.Escape Homes
Hi CThomas92
Thank you for taking the time to give Escape Homes a 5-star review. Our team really appreciate your feedback and kinds words knowing that they have been a part of this wonderful experien... Read more
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Lauren B
- 3 reviews
- 1 like
- Verified customer
Happy First Home Owners
We are so pleased with our house! After spending several weeks going to inspections and auctions, we happened to come across a fixed price turnkey package on a real estate website that would be built by Escape Homes. We called up and inquired about it and luckily enough it was still available. We started our journey with Dean from My Complete Package and he was fantastic throughout the whole process. Considering it was our first time building, he made everything so simple for us and any issues were dealt with quickly. Dean was friendly and alwa...Read more
ys happy to answer questions etc. He was also very flexible and informative with any changes we wanted to make and we only had to make minimal upgrades as a lot of things were already included in the package. Antonia from TileCiti was very helpful when doing our colour selection and we highly appreciated receiving the weekly updates via email from Stephanie (Escape Homes) who was also very helpful and responsive with any enquiries we had. Our house was built in 5-6 months which was within the estimated time frame. We are so glad that this company uses quality fixtures/appliances and materials that are classed as standard. Regarding workmanship, some of the subcontractors could have paid more attention to detail (especially with interior painting and plumbing fixtures - these are in process of being rectified) but I have to admit we haven't had any major issues with the house itself so overall we are very happy customers and would build with Escape Homes again without a doubt. Thanks Dean for making our first dream home become a reality. Special thanks also to Billy (Escape Homes), our site supervisor, on his amazing work overseeing the construction of our home and also being very easygoing and pleasant to liaise with.1 comment
Escape H.Escape Homes
Hi Lauren B,
Thank you for taking the time to give Escape Homes a 5-star review. Our team really appreciate your feedback and kinds words knowing that they have been a part of this wonderful experien... Read more
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- Verified customer
We love our new home
Escape Homes built for my sister a couple of years ago, and I was so impressed with their work for her, that when we built our home, we knew we would build with them. We came to Escape with our own designs as our block required a custom build and they were so helpful throughout the process. We dealt with Dean throughout the process, Mariese in the office and Anthony was our building supervisor, and they were terrific - understanding, supportive and obliging! We have now been in the home for almost 2 months, and anytime we've called with a question, they continue to be just as helpful. A quality custom build, great customer service - at a price that no other company could match. Thank you very much - we love our new home.
1 comment
Escape H.Escape Homes
Thank you Chantelle for taking the time to leave us such a wonderful 5-star review.
Our team really appreciate your feedback and kind words knowing that they have been a part of your wonderful experie... Read more
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Daniel and TessDOREEN
- Verified customer
Good choice, good finish but could work on communication
We finished building with Escape Homes (through Shane at My Complete Package) mid 2018 and we've just had our 3 month maintenance.
People:
Shane was fabulous - happy to draw up plans from scratch and amend as required and also there to answer questions. He was really honest in terms of what we should add as customisations and what items we are better off adding in post-build (and even provided recommendations of businesses to approach to have these completed). Our site supervisor was Vince - and again he was great to deal with, though hard...Read more
1 comment
Escape H.Escape Homes
Thank you so much for the amazing review, it's always pleasuring to be a part of someone's build journey and we can't thank you enough for the kind words.
Our team really appreciate your feedback and ... Read more
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RyanMELBOURNE
- Verified customer
Long Road, Great Outcome
It was a first time investment property building experience for my wife and I and although our completion was 18 months behind where we originally intended to be, the completed product has been an excellent result.
We initially went with Dean from My Complete Package / Escape Homes because of the full turn key product and the price represented excellent value for money. Our delays were largely due to problems with the land developer, sadly putting a small inflated price on the original build. However, once construction started we had a breezy, untroubled build in a really sharp time frame, with thanks to Anthony our site manager.
We strongly recommend the Escape Homes team and will look to use them again in future.
1 comment
Escape H.Escape Homes
Thank you Ryan for taking the time to leave us such wonderful a 5-star review. Our team really appreciate your feedback and kind words knowing that they have been a part of your wonderful experience. ... Read more
We pride ourselves in providing the highest level of customer service and are so pleased you enjoyed the build process as this is very important to us at Escape Homes. We wish you many happy memories in your new home and look forward to working with you in the future. Regards, Escape Homes.Similar opinion? Write a review on ieatwords.com.au!
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J CMelbourne
- Verified customer
Simply superb
The team at My Complete Package and Escape Homes were an absolute delight to deal with. Not only did they deliver on the build and exceed our expectations, they have demonstrated the highest level of customer service, industry knowledge, professionalism and courtesy in all of our dealings and correspondences. Furthermore, as a testament to the great communication from the team, we were provided with comprehensive progress reports at each stage, and as such we were always kept up to date where the construction progress was concerned. Our home was completed well within the projected timeframe, and I am telling you, the quality of the end product is simply astounding. Thank you for everything!
1 comment
Escape H.Escape Homes
Thank you J C for taking the time to leave us such a wonderful 5-star review. Our team really appreciate your feedback and kind words knowing that they have been a part of your wonderful experience.
... Read more
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ScottWhittlesea
- Verified customer
Fantastic support and service
Escape homes have given me great support and helped me through obstacles to achieve building my family home.
They have a great team that communicate well and they are always happy to help.
They have been on time with the completion schedule. They have been honest with me and never put a foot wrong.
I am already recommending them to friends and family .
1 comment
Escape H.Escape Homes
Hi Scott,
We are so pleased to read that all of our team where able to provide you with great support and helped you throughout your build.This is the level of customer service we aim to provide all of our customers with.
... Read more
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Vishme78Sydney
- Verified customer
Value for money
This was the third time I have built and by far this has been the best experience. From the very first enquiry I made with Dean from My Complete Package, the team at My Complete Package and Escape Homes exceeded my expectation. The process from start to finish was like a breeze, no hidden charges, quality inclusions, no up selling or gimmicks.
As I'm interstate and this is my investment property the customer service team at Escape Homes kept me up to date during the entire build process.
The team at My Complete Package and Escape Homes did ...Read more
1 comment
Escape H.Escape Homes
Thank you Vishme78 for taking the time to leave us such a wonderful review. Our team really appreciate your feedback and kind words knowing that they have been a part of your wonderful experience for ... Read more
the third time. We pride ourselves in providing great customer service and are so pleased that we are the right builder for you. We wish you many happy memories in your new home and look forward to working with you in the future.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Exceeding the expectation
The house was finished on time. The on-site project manager gave us regular update with photos together with the client relationship manager. The response was always on time and with a solution or action if there's a question or problem, which results in a good finish. The cost is also very competitive. We are very happy with the company. If we have another project, it's very likely for us to go back to them.
1 comment
Escape H.Escape Homes
Thank you Tracy for taking the time to leave us such a wonderful review. Our team really appreciate your feedback and kind words knowing that they have been a part of your wonderful experience.
We pr... Read more
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- Verified customer
Perfect once again, Great Communication, House was built on time with no variation to price. Full Tu
Being from Interstate, the process was smooth with no issue, full turnkey built to rent, all inclusive of landscaping, letterbox, clothesline, curtain, heating and cooling, tile and carpets to all room. The project was well managed and delivered on time. They designed the floorplan for a narrow block with functional two living areas and for Victoria Tenant market, was tenanted shortly after built was finished.
1 comment
Escape H.Escape Homes
Hi LH _ ACT,
Thanks for the 5-star review! We're so glad you had a wonderful experience with your build.We are so grateful to have built your home and wish you the very best for the future.
Regards
Escape Homes PTY LTD,
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Questions & Answers
Sujasked
Do you ( escape home) actually come to visit after 3 months ..
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Escape H.Escape Homes
Hi Debbie,
Thank you for taking the time to share how great your experience was building with Escape Homes and congratulations on the completion of your home. We really appreciate you sharing your ex... Read more
perience building with us and we wish you all the best in the future.