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Reviews

4.3

32 reviews
5
(23)
4
(3)
3
(0)
2
(4)
1
(2)
  • Build Stage
    • Post-Construction (12)
    • Mid-Construction (1)
  • Customer Service
    4.4 (10)
  • Site Admin
    4.3 (8)
  • Timeliness
    4.3 (11)
  • Structural Integrity
    4.3 (9)
  • Plumbing & Waterproofing
    4.4 (8)
  • Electrical & Lighting
    4.5 (8)
  • Flooring
    4.3 (8)
  • Transparency
    5.0 (7)
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Deb Gunn

Deb GunnGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Incredibly Happy

published

I was exceptionally happy with every stage of the process of my build. I was very pleased that my questions were answered promptly and accurately. I would highly recommend Escape Homes to friends and family. I was very pleased to have regular progress reports and be able to book a visit and chat with the site supervisor.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Escape Homes
Escape H.Escape Homes
Daniel

DanielGreater Melbourne (Outer), VIC

  • Verified customer

There is no words that can describe how perfect this house is for us.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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1 comment
Escape Homes
Escape H.Escape Homes
Gerard S.

Gerard S.Sydney, NSW

  • 3 reviews
  • 1 like
  • Verified customer

Awesome build

published

Extremely happy with the building from start to end.
Pete explained thoroughly the entire process and has been great making sure that everything goes as planned.
Stephanie has always been helpful and prompt in updating us of the progress
each week.

We are looking forward to build our next investment property with them.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
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Stephen

StephenGreater Melbourne (Outer), VIC

  • Verified customer

Great house, great service

published

Firstly the building team at Escape build a quality house, well finished, great house designs and they matched the right house for the block. Through out the design set up they were flexible and helpful and they communicated very well through the whole build. This is the second rental property I have build with Escape and wouldn't hesitate going through them again.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
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Shruthi

ShruthiVictoria

  • Verified customer

Few challenges, well managed and delivered on time. Cant wait to move into my home!

published

I highly recommend the team of H&L and Escape homes. I am very happy with the house delivered from plan to build. I would like to convey a heartfelt thanks to Matt for all his help from making changes to the plan to suit my needs and budget. He has always showed up in a very professional yet friendly manner and very patiently answered my queries from the start to handover. Although there was a bit of wait with the land getting registered, Vince and his team picked up the work soon after and have now handed over a beautiful house that I am proud to call my new home. Thank you Matt and Vince!

Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
Escape Homes
Escape H.Escape Homes
Anthony and Ana

Anthony and AnaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Excellent customer service and quality build for a good price

published

We are very happy with the complete process from initial meeting with Dean who was very helpful and knowledgeable helping us achieve a great design to suit our block all the way through to handover we were updated weekly by Stephanie and if we had any questions she would always respond and be very helpful.
Overall great experience and the build is quaility standard thanks to construction supervisor Anthony, everytime we drove past to have a look at progress the site was clean and organized.
End result Great finishes.
Happy customers.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateAugust 2022
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1 comment
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Laura

LauraGreater Melbourne (Outer), VIC

  • Verified customer

Happy first home buyer

published

My first home with escape homes. Shane was amazing along with Stephanie who kept me updated weekly throughout the build and Vince my supervisor who worked hard to get our home ready and fixed any defects noticed straight away. Highly recommend escape homes especially if it is your first home as it was mine. It was quick and easy with zero stress. They were easily contactable throughout and went out of their way to make it as easy for me as possible which is much appreciated. They communicate well together and are very organised. I would definitely build with them again. I love my new home. Thank you everyone at escape homes.

Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2022
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1 comment
Escape Homes
Escape H.Escape Homes
Bridget M.A.B

Bridget M.A.BGreater Melbourne (Metropolitan), VIC

  • Verified customer

Everything Included & Great Result!

published

It was a daunting experience made simple with Escape Homes and H&L Victoria. We were communicated with right through by Pete and Stephanie and had a really experienced supervisor which makes all the difference. He didn't rush everything to finish it as fast as he can, he did it properly which is what we wanted. We've had a builder friend check it out, and apart for some small things to be fixed up as normal he said it's a good result so we are wrapped. Thanks to everyone involved!

Timeliness
Structural Integrity
Build StagePost-Construction
Construction End DateApril 2022
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1 comment
Escape Homes
Escape H.Escape Homes
  • Verified customer

Low QUALITY

published
Customer Service
Site Admin
Timeliness
Build StagePost-Construction
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1 comment
Escape Homes
Escape H.Escape Homes

Hi Sam Dj
Thank you for your review. Escape Homes takes your comments seriously and ask you to contact our office to discuss your concerns regarding your property.
Regards,
Escape Homes

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Tina

TinaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Don't Waste Your Time & Money!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateAugust 2022
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1 comment
Escape Homes
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CThomas92

CThomas92Greater Melbourne (Outer), VIC

  • Verified customer

First Home Build!

published

My husband and I built our first home with Shane from Escape Homes. Can't reccommend Shane or Escape homes highly enough. It was quick, easy and simple for a first home buyer. Shane (and Stephanie) were always happy to help with questions, always quick to reply and ALWAYS went out of their way to make it the best experience possible for us. As with any new build there were a few things that needed fixing up after we moved in, and Shane's made sure they're getting done. Would build with them again 110%.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2018
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1 comment
Escape Homes
Escape H.Escape Homes
Lauren B

Lauren B

  • 3 reviews
  • 1 like
  • Verified customer

Happy First Home Owners

published
Build StagePost-Construction
1 comment
Escape Homes
Escape H.Escape Homes
  • Verified customer

We love our new home

published

Escape Homes built for my sister a couple of years ago, and I was so impressed with their work for her, that when we built our home, we knew we would build with them. We came to Escape with our own designs as our block required a custom build and they were so helpful throughout the process. We dealt with Dean throughout the process, Mariese in the office and Anthony was our building supervisor, and they were terrific - understanding, supportive and obliging! We have now been in the home for almost 2 months, and anytime we've called with a question, they continue to be just as helpful. A quality custom build, great customer service - at a price that no other company could match. Thank you very much - we love our new home.

Build StagePost-Construction
1 comment
Escape Homes
Escape H.Escape Homes
  • Verified customer

Good choice, good finish but could work on communication

published
Construction End DateJun 2018
1 comment
Escape Homes
Escape H.Escape Homes
Ryan

RyanMELBOURNE

  • Verified customer

Long Road, Great Outcome

published

It was a first time investment property building experience for my wife and I and although our completion was 18 months behind where we originally intended to be, the completed product has been an excellent result.

We initially went with Dean from My Complete Package / Escape Homes because of the full turn key product and the price represented excellent value for money. Our delays were largely due to problems with the land developer, sadly putting a small inflated price on the original build. However, once construction started we had a breezy, untroubled build in a really sharp time frame, with thanks to Anthony our site manager.

We strongly recommend the Escape Homes team and will look to use them again in future.

Construction End DateSep 2018
1 comment
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J C

J CMelbourne

  • Verified customer

Simply superb

published

The team at My Complete Package and Escape Homes were an absolute delight to deal with. Not only did they deliver on the build and exceed our expectations, they have demonstrated the highest level of customer service, industry knowledge, professionalism and courtesy in all of our dealings and correspondences. Furthermore, as a testament to the great communication from the team, we were provided with comprehensive progress reports at each stage, and as such we were always kept up to date where the construction progress was concerned. Our home was completed well within the projected timeframe, and I am telling you, the quality of the end product is simply astounding. Thank you for everything!

Construction End DateSep 2018
1 comment
Escape Homes
Escape H.Escape Homes
Scott

ScottWhittlesea

  • Verified customer

Fantastic support and service

published

Escape homes have given me great support and helped me through obstacles to achieve building my family home.
They have a great team that communicate well and they are always happy to help.
They have been on time with the completion schedule. They have been honest with me and never put a foot wrong.
I am already recommending them to friends and family .

Construction End DateSep 2018
1 comment
Escape Homes
Escape H.Escape Homes
Vishme78

Vishme78Sydney

  • Verified customer

Value for money

published
Construction End DateNov 2017
1 comment
Escape Homes
Escape H.Escape Homes
  • Verified customer

Exceeding the expectation

published

The house was finished on time. The on-site project manager gave us regular update with photos together with the client relationship manager. The response was always on time and with a solution or action if there's a question or problem, which results in a good finish. The cost is also very competitive. We are very happy with the company. If we have another project, it's very likely for us to go back to them.

Construction End DateAug 2018
1 comment
Escape Homes
Escape H.Escape Homes
  • Verified customer

Perfect once again, Great Communication, House was built on time with no variation to price. Full Tu

published

Being from Interstate, the process was smooth with no issue, full turnkey built to rent, all inclusive of landscaping, letterbox, clothesline, curtain, heating and cooling, tile and carpets to all room. The project was well managed and delivered on time. They designed the floorplan for a narrow block with functional two living areas and for Victoria Tenant market, was tenanted shortly after built was finished.

Construction End DateAug 2018
1 comment
Escape Homes
Escape H.Escape Homes

Hi LH _ ACT,
Thanks for the 5-star review! We're so glad you had a wonderful experience with your build.We are so grateful to have built your home and wish you the very best for the future.
Regards
Escape Homes PTY LTD,

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